Customer Reviews for MidGard Self Storage Chisholm Rd
(U-Haul Neighborhood Dealer)

166 reviews

4450 Chisholm Rd   Florence, AL 35633

(256) 263-4604

Hours

  • Mon–Sat
    9 am–6 pm
  • Sunday
    12 pm–4 pm

Services at this Location:

Contact Us

(256) 263-4604

4450 Chisholm Rd
Florence, AL 35633

Services at this Location:

Hours

  • Mon–Sat
    9 am–6 pm
  • Sunday
    12 pm–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Very helpful and pleasant

Mary M. 
Rating:
4.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

One of the best interactions of this type I've ever had!!!

brian N. 
Rating:
5.0

Truck smelled of smoke and was dirty and had mechanical issues very poor experience ! Great location , excellent customer service but the truck was horrible

Dee P. 
Rating:
3.0

Customer did not leave a comment.

Joan D. 
Rating:
5.0

Customer did not leave a comment.

Suzanne R. 
Rating:
5.0

It's already great, nothing to improve. Except for your Internet connection which is very slow and has really slowed me down on getting a rental contract completed. Highly recommend TMOBILE for this area and not Comcast.

JACKIE M. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
2.0

Customer did not leave a comment.

German C. 
Rating:
5.0

Have a mobile number to call when employees have the front door locked and are working in the mini storage buildings. There is a note on the door with a phone number but it's the office number. You can hear the phone ringing in the office while standing outside i the elements. This doesn't help. Everything else was great.

DOUG O. 
Rating:
5.0

Nothing. The apps reliability was spot on. The truck great. However, the manager at the storage unit Courtney went above and beyond the call of duty, keeping a warm smile on her face the entire time, helping us with much. Please give her a raise. Her level of care with customers is non-existent any where.

Florence R. 
Rating:
4.0

Don't use Uhaul

Douglas M. 
Rating:
5.0

The ladies at MidGard were friendly, helpful, and efficient. The facilities were very nice, and clean. The truck was clean, but definitely needs maintenance. It was fine for a local move, but we would not have been comfortable using that truck for a long-distance move.

Francis D. 
Rating:
5.0

Customer did not leave a comment.

Herman M. 
Rating:
4.0

No space in the return/parking area.

Deborah L. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Staff at several Florence , Alabama locations were very professional. If one location could not fullfil my reservation , they would call around to other locations to ensure that I received my request for a vehicle . Very satisfied customer !

Mary M. 
Rating:
5.0

Very accommodating customer service by phone and in person.

Forrest W. 
Rating:
5.0

Customer did not leave a comment.

Jordan C. 
Rating:
5.0

The truck I had was clean and well taken care of, but think it needs a tune up or serviced it had a rough idle and hiccup some times ! Only got 8 miles a gallon felt should have been little better. But over all the facility and people were great!

Chris G. 
Rating:
5.0

Customer did not leave a comment.

ROCHELLE D. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
4.0

Nothing exceptional service and attention to detail.

Randy L. 
Rating:
5.0

Excellent service and dedicated staff who always take care of customers.

Lori Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Dianna B. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
3.0

Customer did not leave a comment.

Bridgette H. 
Rating:
5.0

Courtney is amazing…fast friendly and really cares! I have used this location several times now and will she has been consistently great!

Robert B. 
Rating:
5.0

Midgard Storage was great! The best! Uhaul sucked. The Uhaul website was the most horrible method of retail sales I have ever experienced. Their customer service call center makes me want to throw my phone. I will NEVER recommend Uhaul to a friend or a worst enemy. They moved my pickup spot and delivery and never notified me of the change. They changed my contract. They provided NO help and in fact were EXTREMELY counterproductive.

Joseph F. 
Rating:
5.0

Very good experience. Josh and Dieon of Family Movers were excellent. Josh called me in a mater of minutes after I made the reservation. They were right on time and we were delayed getting there. Josh and Dieon had half of the furniture out of the house by the time we got there. They did not waste any time and they knew what they were doing. Very professional.

David G. 
Rating:
5.0

Customer did not leave a comment.

APRIL B. 
Rating:
5.0

Customer did not leave a comment.

Jimmy P. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

This rental location should be the example used in every U-Haul dealership. They are customer driven and give 100% to make your rental experience great. .

DOUG D. 
Rating:
5.0

That courtney cox went above and beyond the normal. I couldnt have asked for a better, prettier, professional girl. I would like to take her to diner as a thank you. 2562849072

BRANDON B. 
Rating:
5.0

Great service very friendly.

Phillip F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

I was charged for additional mileage for my trip even though I had to drive 46 miles from my requested pick location (Montgomery, AL) to pick up the truck at an alternate location (Greenville, AL). I didn't mind driving to Greenville to get the truck, but the trip should have been plotted from the actual pick-up location (Greenville), not from Montgomery. That's what caused the overage of mileage for the trip.

DAVID M. 
Rating:
5.0

Nothing

JACK P. 
Rating:
4.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

James Y. 
Rating:
5.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

Courtney was extremely helpful!. Both ladies provided excellent customer service! Excellent service!!

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Excellent service. Very helpful

Michelle B. 
Rating:
5.0

Inside of truck dirty, understand it's a truck check engine light was on. We did let clerk know. The ladies there were exceptional. Very Friendly.

DEBORAH H. 
Rating:
3.0

In town multiple location equipment returns. It shouldn't matter where a person rents a peice of U-haul equipment and can return to any U-haul business regardless of local or non local locations.

WILLIAM L. 
Rating:
4.0

Customer did not leave a comment.

Clinton S. 
Rating:
4.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

Quanza C. 
Rating:
5.0

Every thing is great as usually.

STEVIE B. 
Rating:
5.0

Customer did not leave a comment.

Gilberto A. 
Rating:
1.0

Customer did not leave a comment.

Cassie J. 
Rating:
5.0

Leah was the very best help I could've had there in this stressful time.

Sandy B. 
Rating:
3.0

Do not tell the customer that their light check is "good to go" when the wiring is broken and the lights do not work - necessitating a dispatch from roadside assistance.

Tim G. 
Rating:
5.0

Nothing

carol G. 
Rating:
5.0

Have more trailers for others to be able to rent.

Dean J. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
4.0

Jason helped me with an forseen problem and it worked out great!

Rocky M. 
Rating:
5.0

I would recommend their storage units, I will be telling folks not to fool with uhaul unless I'm offered a refund or just some give a damn.

Dustin G. 
Rating:
5.0

Customer did not leave a comment.

Pamela A. 
Rating:
5.0

Customer did not leave a comment.

LAREE G. 
Rating:
3.0

I was disappointed because I booked an online reservation to include the furniture dolly. The pick up time was 9am. I drove to this location, which was out the way, because the site said they had a furniture dolly and as a woman, it would be impossible for me to lift a washer without it. The worker could not locate the dolly at first, I left to go to Walmart to buy a dolly. I then received a call to come back because he found one. At this point it was not 1030, and my reservations guaranteed a 9am pick up time with equipment ready. Now, the work did his part by calling other places to see if they had a furniture dolly but no one would give him one. He finally located it inside a vehicle that was dropped off. I was supposed to buy a washer and dryer from a 3rd party, meet time was 10am. Since I arrive after 11am, I was told that it had sold, therefore I never used the furniture dolly because the washer and dryer was sold to someone else. The guarantee with your reservation is a joke. I will never ever book ahead online again. I will deal with the actual uhaul location that I am looking to rent from. I tried calling the 1800 number and was on hold for 20 mins without an answer. This trip was horrible.

RHONDA G. 
Rating:
5.0

We had a great experience with our rental. Leah, at Mid Gard storage, was very easy to work with.

Debbie R. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Above and beyond

Steve R. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Not much They were extremely friendly.

Rosalio R. 
Rating:
5.0

Nothing, customer service was outstanding.

Michael W. 
Rating:
5.0

There was a relatively small problem that the agent took care of quickly. Very pleased with this experience.

Phil S. 
Rating:
5.0

Leah was so helpful. She went out of her way to make sure my rental of truck and car hauler went smoothly

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Danielle D. 
Rating:
5.0

Staff (Jason) was very accommodating and eager to meet our needs overall a pleasant experience. Highly recommend.

BEVERLY B. 
Rating:
5.0

Customer did not leave a comment.

JULIE R. 
Rating:
5.0

Excellent service, awesome personality. Remembered me by name even after two years. My number one place to go!!!!!

Keith F. 
Rating:
5.0

Nothing that I experienced,, Had great customer service and helped right away got what I needed with a smile .

Jeanett M. 
Rating:
5.0

Customer did not leave a comment.

Lori Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Anthea T. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
4.0

Appliance dolly was not available

RALPH A. 
Rating:
5.0

Customer did not leave a comment.

Margaret L. 
Rating:
4.0

The guy behind the counter (didn't catch his name) had a marlins hat on was probably the most helpful and professional rep I have ever dealt with! Give that man a raise

Matthew R. 
Rating:
1.0

No air conditioning in truck and took a long time to get contract to even get the truck. Truck was old and wore out and burnt my foot just to push the accelerator. Heat coming from floor board that burned my foot to push gas pedal.

Marie S. 
Rating:
5.0

Customer did not leave a comment.

Chandler B. 
Rating:
5.0

Please use pre paid cards for dollys and not for trucks

DAVID H. 
Rating:
4.0

Place was a long way out!

mary C. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
5.0

Customer did not leave a comment.

Alice W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
4.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Moving is always a very stressful time. The agents at Midgard went above and beyond to make our experience a good one.

Ann Marie M. 
Rating:
5.0

Customer service exceeded my expectations. Staff was very helpful and ensured I had everything I needed.

ALISA G. 
Rating:
5.0

Do the same thing it was all good.

STEVIE B. 
No reviews have been submitted for this location.

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