I was charged for additional mileage for my trip even though I had to drive 46 miles from my requested pick location (Montgomery, AL) to pick up the truck at an alternate location (Greenville, AL). I didn't mind driving to Greenville to get the truck, but the trip should have been plotted from the actual pick-up location (Greenville), not from Montgomery. That's what caused the overage of mileage for the trip.DAVID M.
Trailer Rental & Towing in Florence, AL at MidGard Self Storage Chisholm Rd
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Florence, AL 35633
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Courtney was extremely helpful!. Both ladies provided excellent customer service! Excellent service!!Jeffrey T.
Excellent service. Very helpfulMichelle B.
Inside of truck dirty, understand it's a truck check engine light was on. We did let clerk know. The ladies there were exceptional. Very Friendly.DEBORAH H.
In town multiple location equipment returns. It shouldn't matter where a person rents a peice of U-haul equipment and can return to any U-haul business regardless of local or non local locations.WILLIAM L.
Every thing is great as usually.STEVIE B.
Leah was the very best help I could've had there in this stressful time.Sandy B.
Do not tell the customer that their light check is "good to go" when the wiring is broken and the lights do not work - necessitating a dispatch from roadside assistance.Tim G.
Have more trailers for others to be able to rent.Dean J.
Jason helped me with an forseen problem and it worked out great!Rocky M.
I would recommend their storage units, I will be telling folks not to fool with uhaul unless I'm offered a refund or just some give a damn.Dustin G.
I was disappointed because I booked an online reservation to include the furniture dolly. The pick up time was 9am. I drove to this location, which was out the way, because the site said they had a furniture dolly and as a woman, it would be impossible for me to lift a washer without it. The worker could not locate the dolly at first, I left to go to Walmart to buy a dolly. I then received a call to come back because he found one. At this point it was not 1030, and my reservations guaranteed a 9am pick up time with equipment ready. Now, the work did his part by calling other places to see if they had a furniture dolly but no one would give him one. He finally located it inside a vehicle that was dropped off. I was supposed to buy a washer and dryer from a 3rd party, meet time was 10am. Since I arrive after 11am, I was told that it had sold, therefore I never used the furniture dolly because the washer and dryer was sold to someone else. The guarantee with your reservation is a joke. I will never ever book ahead online again. I will deal with the actual uhaul location that I am looking to rent from. I tried calling the 1800 number and was on hold for 20 mins without an answer. This trip was horrible.RHONDA G.
We had a great experience with our rental. Leah, at Mid Gard storage, was very easy to work with.Debbie R.
Above and beyondSteve R.
Not much They were extremely friendly.Rosalio R.
Nothing, customer service was outstanding.Michael W.
There was a relatively small problem that the agent took care of quickly. Very pleased with this experience.Phil S.
Leah was so helpful. She went out of her way to make sure my rental of truck and car hauler went smoothlyKevin J.
Staff (Jason) was very accommodating and eager to meet our needs overall a pleasant experience. Highly recommend.BEVERLY B.
Excellent service, awesome personality. Remembered me by name even after two years. My number one place to go!!!!!Keith F.
Nothing that I experienced,, Had great customer service and helped right away got what I needed with a smile .Jeanett M.
Appliance dolly was not availableRALPH A.
The guy behind the counter (didn't catch his name) had a marlins hat on was probably the most helpful and professional rep I have ever dealt with! Give that man a raiseMatthew R.