Customer Reviews for MidGard Self Storage Cox Blvd
(U-Haul Neighborhood Dealer)

337 reviews

414 Cox Blvd   Sheffield, AL 35660

(256) 381-5889

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(256) 381-5889

414 Cox Blvd
Sheffield, AL 35660

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

They did not have the appliance dolly or blanket I had ordered. The car dolly did not match the pictures of the previous use, the straps on the car dolly were worn down and unreliable to secure a car for an 11 hour drive, the taillight of the dolly went out an hour into the trip. The cab of the truck was not clean. It was covered in dirt, crumbs, and trash. Overall horrible experience and made the move incredibly more stressful

Danniele B. 
Rating:
5.0

Customer did not leave a comment.

Denishia G. 
Rating:
5.0

The MidGuard location is well managed with polite, caring, competent professionals. It is a pleasure Dr king business there.

John P. 
Rating:
1.0

The girl there knew absolutely NOTHING about the truck. When I asked about anything, her reply was "I don't know." No attempt to look any answers up or help in any way. It was appallingly bad service. UHAUL, TRAIN YOUR STAFF!!!

Kara B. 
Rating:
4.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

Janett R. 
Rating:
3.0

Longer ramps on the 26 footters... Mine was way too short and too steep

Arlis P. 
Rating:
1.0

We only took the truck about 12 miles and no money was refunded

Sherry T. 
Rating:
5.0

Customer did not leave a comment.

Jessica T. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
1.0

Miserable U-Haul experience. I reserved the truck pickup at another location and was moved, without my consent, to this location. Staff at the original location was bewildered when I showed up looking for my reserved truck. 414 Cox location was in 25mph construction zone, staff was friendly and had a truck, but I was still behind schedule. Ultimately, I didn't get to use the truck for the purpose I rented it for because of the change in pickup location and to drive time/route changes. I put a bunch of miles on the truck, wasted gas money, wasted my time and the people's time I was picking up a purchase from. Because of running so late, their time did not allow for the transaction to happen. Truck sucked, no cruise control, mirrors wouldn't stay adjusted, sounded like the engine was struggling sometimes even with no load regardless of tow/haul or no tow/haul settings. Your asking for what you can do for your next customer, how about making the situation right for one you have monetarily hurt? I would honestly like a refund and additional compensation for my wasted time. Don't send an email with the reservation location and then change reservation locations. Don't change customer pickup location without direct contact and consent to do so.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Deborah D. 
Rating:
1.0

I paid for furniture pads but they were not in the truck. I was charged a cleaning fee and the truck was not dirty when I returned it. The truck was not well maintained. The check engine light came on while I was driving it back to the store. I will not be using this location or UHAUL again.

regina B. 
Rating:
5.0

Nothing. It was a great experience

LOUKISHA A. 
Rating:
5.0

The lights were Not working properly. I was not able to take my motorcycle to Savannah with me for my job.

MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

Nicholas J. 
Rating:
4.0

Nicole.is good.at what she does and.you can tell.she love what she does

BERNARD B. 
Rating:
2.0

No instruction where to park the truck since no one was there, had to park it in front of the building…..small parking lot I will mention too

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Lucy E. 
Rating:
4.0

Customer did not leave a comment.

Dan R. 
Rating:
5.0

NA - the service was great and professionalism of Nicole was superb

Steve P. 
Rating:
5.0

Truck was ready on time. Truck was clean and in good operating order. Staff was friendly and professional. Would rent from them again.

JOEL N. 
Rating:
3.0

Clean the truck it stunk and it rattled terrible

Linda B. 
Rating:
5.0

Midguard in Sheffield was exceptional! The van was ready and clean. The check-in and check-out process was very streamlined. Itb was an excellent experience!

William B. 
Rating:
5.0

Customer did not leave a comment.

Heath W. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Leon S. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP G. 
Rating:
5.0

Keep doing what you are doing. Nicole at this Midgard location is the best!

SABRINA F. 
Rating:
5.0

Nothing, everything was great .

MICHAEL R. Y. 
Rating:
5.0

Change the way you do business. I had a 15 ft truck for 6 hours. It ended up costing me $200.00. Why charge $29.95 for the truck then tack on .99 cents a mile. I went 97 and was charged for 112. Then it cost $50 in gas. I feel like was charged entirely to much for the price.

PATRICIA S. 
Rating:
5.0

Customer did not leave a comment.

barbra O. 
Rating:
5.0

I would highly recommend this location to anyone looking to rent any type of Uhaul the young lady at this location was very friendly and helpful I would definitely use them again

James T. 
Rating:
4.0

Customer did not leave a comment.

Dan R. 
Rating:
5.0

Absolutely amazing experience was convenient and quick and easy the lady I spoke with Nicole I believe was her name she was so pleasant definitely will use this location for any future needs

aubrey P. 
Rating:
5.0

Customer did not leave a comment.

Darla C. 
Rating:
4.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer service was excellent at this location

CHRIS P. 
Rating:
5.0

Customer did not leave a comment.

DATICIA R. 
Rating:
5.0

Customer did not leave a comment.

PAULETTE B. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
4.0

Customer did not leave a comment.

Dan R. 
Rating:
5.0

I have no suggestions for improvement. The lady working here was a very polite person who helped with all questions

KELLY L. 
Rating:
5.0

Nothing Nicole has made this location into an excellent location

JAMES G. 
Rating:
2.0

Did not check the vehicle condition report for actual fuel load at departure destination and charged me for fuel when it was return with the correct amount. Uploaded image of fuel load into Uhaul App and was under the impression that it would update when I return the truck. Now I have to wait for my money to be returned to my card.

Kerry G. 
Rating:
5.0

Great Experience

VICTOR P. 
Rating:
5.0

Customer did not leave a comment.

IAN D. 
Rating:
5.0

Customer did not leave a comment.

SEAN C. 
Rating:
5.0

Nothing very satisfied

DENISHA G. 
Rating:
5.0

Nothing

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

HENRY P. 
Rating:
4.0

Customer did not leave a comment.

CRAIG D. 
Rating:
5.0

Customer did not leave a comment.

Virginia A. 
Rating:
5.0

Awesome rental experience! Check in was super quick and efficient.

KIMBERLY K. 
Rating:
4.0

The price I was originally quoted was not the price I was charged.

DARRELL T. 
Rating:
5.0

Customer did not leave a comment.

ANGIE J. 
Rating:
5.0

The service was excellent and the nice lady that was working the day I rented the uhaul was very professional and sweet!!!

JACQUELINE H. 
Rating:
3.0

There was some confusion when i returned the truck. I was charged to much but it was fixed in the end.

MELVIN R. 
Rating:
3.0

Location closed when I arrived. Did not know they closed early on Sunday. I was charged an additional full day rental and insurance because they did not check it in until next day. I am going back to discuss this with them.

James H. 
Rating:
5.0

Customer did not leave a comment.

Barron C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

When it comes to renting U-Haul equipment, I am a repeat customer of this location. They provide excellent service and it is always appreciated.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

ERROLL H. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

The people were amazing friendly, helpful, and very accommodating. I would recommend renting here because of the wonderful staff. The van had been rented by someone who smoked in it and the staff had tried several things to rid the van of the smell. The smell was tolerable, but it was not the fault of the employees. The manager helped me with my rental and apologized several times and explained the numerous things used to rid the smell. Once the vehicles leave the lot, the renters can do whatever they want.

RONDA S. 
Rating:
5.0

Customer did not leave a comment.

BESSIE K. 
Rating:
5.0

Easy to find and access. Very friendly and helpful.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN W. 
Rating:
5.0

Customer did not leave a comment.

SHAUN T. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

BENITA H. 
Rating:
5.0

It was a very good experience.

CLAUDIA J. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

KRISTY C. 
Rating:
5.0

Customer did not leave a comment.

CURTIS S. 
Rating:
5.0

The inside of our truck was very muddy and dirty. Something to consider for the next customer. I took pictures of everything before we left the lot. Overall great customer service, just wish the truck has been a bit cleaner.

DAVID J. 
Rating:
5.0

Nothing great location, great help

JAMES G. 
Rating:
4.0

Customer did not leave a comment.

james H. 
Rating:
5.0

Customer did not leave a comment.

JOYCE F. 
Rating:
5.0

Nothing, customer service is outstanding. Equipment is perfect, speed of service is superlative

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

MONA L. 
Rating:
4.0

Customer did not leave a comment.

TIM S. 
Rating:
5.0

Very easy, called ahead. Equipment ready when we arrived. Customer service very helpful and friendly

DEBORAH H. 
Rating:
1.0

Was told my price was going to be roughly $30 and that's what my receipt says. Then y'all are trying to charge me $90 for "additional days". I had the truck for like 2 hours.

TODD L. 
Rating:
5.0

The representatives were great!!! I would recommend your service to anyone!

RACHEL H. 
Rating:
5.0

Great service!

AIMEE H. 
Rating:
5.0

I would not go to another U haul Location. The customer service is excellent as they strive to meet my needs. The equipment is impeccably maintained. The service is quick as the staff is well trained on your equipment and automation systems.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

AUBRIE P. 
Rating:
1.0

Don't overcharge account

MICHAEL F. 
Rating:
5.0

Tabitha was excellent and worked quickly to get me into the truck I needed. She was very welcoming and friendly!

GREGORY M. 
Rating:
5.0

You could not have better representation. Helpful in every way.

GLENDA W. 
Rating:
5.0

The cab of the truck was filthy. I used 20+ disinfectant wipes to clean the seats, steering wheel and any other surface that we might contact. The cab also smelled bad. You would expect that in the midst of a global pandemic something would be done to clean and sanitize the cab between customers.

MICHEAL H. 
Rating:
1.0

Truck had broken windshield. Reserved equipment was not available (what is the point in reservations if you are going to not bother providing the promised equipment??)

CHADWICK J. 
Rating:
1.0

I charged it to my bank card the first day for two days realized it was going to be 8/3 day did not have money in my account for it so I carried my credit card over there they ran my credit card then when I returned it they hit my main bank card for all the remaining balance which carried me into overdraft will not use uhaul again

JENNIFER D. 
Rating:
5.0

Customer did not leave a comment.

LAURA W. 
Rating:
5.0

Customer did not leave a comment.

LINDSEY L. 
Rating:
5.0

Nothing that I observed needs to be improved.

ALAN W. 
Rating:
5.0

Improve your website ! Employees at Sheffield Location were professional, knowledgeable and very nice ! Overall great experience at this location.

GREGORY LYNN V. 
No reviews have been submitted for this location.

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