The ramp piece wouldn’t go back into place . Maybe better instructions for the ramp piece like pictures that show how to use the ramp and hook it into place so that it does not slip out and get locked. I also smashed my hands really bad trying to readjust and pull up the ramp. So maybe picture to not place hands under ramp piece .
Melissa G
Customer Reviews for Midgard Self Storage Greenville Two LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck padlock was rusty which made it difficult to open. This caused a delay in moving. I would suggest making sure the locks are fully functional.
Anna SThey had a virtual assistant. I would really like to see someone in person when I’m dropping something off of value like that truck or some communication as to why I got charged an extra $47.17. I may have gone over mileage. But I have no idea exactly how much. Is it on me that I should have measured it exactly? Maybe… But there has been no communication or email as to what the extra charge was for. Communication is key. I will not be using U-Haul again.
HOLLACE LFIX THE LEAK!!!
kevin cWhen picked up the truck the fuel gauge read 3/4 not 7/8. I retuned the truck over 3/4 and got charged a fuel fee. I wasn’t very pleased by that. The rest of the experience was good.
AAron CCheck engine light was on, and the truck sounded like you were driving over a road of noisy Cicadas. The building is moving to virtual, which is really cool - but offers little help if you need assistance in the app. Overall, i get times are changing and we are moving to virtual. But the noise in the truck and the check engine light on had us a bit concerned throughout the trip. I feel it’s not too much to ask to do a transaction and get a truck that doesn’t make us worry.
Kyle BSome folks may have trouble with the entirely virtual check in.
David RVery clean - Luke was great.
Jessica SThe truck millage and the paperwork where off 3 miles-I didn't realize till it was to late or I would've taken a pic of it. Beware of this and don't get charged for extra miles that wasn't yours.
Ramona CProvide tools and recommend checking tire pressure.
Gregory SWas able to get the right size. I have worked with Spring several times. She is very compassionate about her job and gives excellent service.
Sandra OGreat place to return both trucks. Customer service was excellent. They came out to greet us with a smile.
Katherine WThe customer service representative was very friendly and attentive.
JODI LThe lady at the rental desk was amazing. She is a true gem and so helpful.
Tara FScheduled via the UHaul app, the reservation was not located but the people accommodated me and it only cost a bit of time. Everything worked out in the end.
TODD MThe key drop box was not as indicated in the photo for this location. It was hidden on the OPPOSITE side of the building from the U-Haul trucks and entirely hidden around a corner. Had a worker not been onsite, we would have never found it.
Karen CHad no idea what they were doing. No help in getting the trailer checked in. When we dropped the trailer they said we were all good but we weren’t. Failed to check it in.
Nathan SWish the rates was a little bit lower.
OLUTOPE OGreat experience with uhaul
Jason TTaxes were 32% of the rental charge! I was also charged a $5.00 environmental fee (extral profit fee) that was not previously disclosed. The Extra day fee is $40 but you don't get a any credit if you turn in the truck a day early.
Richard FI received my truck at 1230pm and returned it the next day at 1210 I rented it for 24 hours and was charged for 2 days, they also charged me for fuel and charged me as if I had not filled it with gas I feel robbed I do not recommend them.
Adilson ABest u-haul rental experience I’ve ever had! This team knows how to deliver a great customer experience. Special thanks to Brittany and Spring!
Bruce JThe staff was great. Vehicles should be returned with a full tank of gas. The next renter should not be tasked with the initial task of stopping at a service station.
Audie PAwesome customer service! Thanks
Randy HI did not have one problem with either location. My problems started when I first tried to make a reservation online. The website must have been having issues, as it would not let me get to the checkout/confirmation. So, I waited 2 days, and in that time, the price went up $70. I then called in to asked them to add an appliance dolly because it did not take me to the page to order one. Somehow i was disconnected from the first call, so I called back, and they added it. Somewhere in that time, something changed about my reservation, as when I opened my confirmation email (the morning of pickup) the pickup location was all wrong. When I called customer service, they said they could see my original reservation was pick up in SC and drop off in TN. I was transferred twice and they changed the reservation to 11am at a different location. When I arrived, the location did not open until 12pm. I had to come back an hour later and when I did, they had no appliance dolly.
Stephanie ZEverything was fine.
Agustina CThe lady working the desk helping me was absolutely amazing. I was having a tough time moving and she calmed me down and made my experience of moving very encouraging.
Samuel FVery nice employees!! Stayed nice with me even though I was grouchy and cold they had me leaving with a smile on my face!!
ADIA PThe unit that was rented was very filthy, dirty and smelt of cigarettes. There was chewing tobacco spit bottles in and under the seats. One had leaked out. Windows were dirty with cigarette smoke haze and foot prints on passenger side. Windshield had 1 crack n rock chips. This unit did not receive a vehicle inspection. I did not receive the vehicle pre-inspection report or rental agreement which I was told everything was ok and did not need it. I did not receive all blankets that were paid for I was missing 12 of them. This vehicle was driven from Greenville SC to Caribou Maine and should be kept for local use only. It has a severe shake at 60 mph and above from the front end. It has a very loud audible transmission noise.
Scott BSimple pricing. Cost for the truck, cost for miles driven, total it up, add tax, done! Easy!
Walter LEverything was excellent and the woman Spring that works there had amazing customer service! Thank you and will be back soon.
Germaine BThe strap was ripped and broke while we were loading a car
Abe APerson helping me was amazing and knowledgeable about the process. Made it easy to come in and out.
FRANCISCO MI am being over charged and I have called and talked with someone. They said they would look into it and call me back. More than 24 hours later I have heard nothing. I left a email still nothing.
SERENA SI failed to get the reps name who assisted me with this rental at the location but her customer service was outstanding. She was very helpful and delightful. She explained everything so well as far as my options. She had a great and positive attitude which in turn helped my day. Great lady
Marlow BHi, everyone was very helpful and understanding take care of the clients, also ofer help and water in this hot summer, clean office and storage. The truck was clean, AC nice and cold. I would definitely recommend this place and rent again. Thanks
Clara RBrittney was amazing! She was professional, courteous, friendly and efficient!
Susan BI would recommend this location but I do have a issue with your corporate office I tried calling them numerous of times today because of extra billing on my actt a week and half later after returning the rental I requested a few call backs thru the automated system and only received one when I told her my problem then before she ever got any information from my acct she asked me to hold please I sat on the phone for 35 mins and then was hung up on...as far as the location in greenville they were polite and the new hire there was very polite and made the visit enjoyable just wish your corporate office could be half as pleasant to deal with as this location
Zachary GThere are alot of trucks and objecrs in spots so it is hard to maneuver trucks in the lot to get to your storage spots.
Stephanie DBrittany was the best at getting us taken care of. The staff at the Uhaul help line were able to direct me to another location for the trailer since the original site was closing.
John GI crease staffing. People checking in and checking out plus people reserving storage units….one person can not handle that especially a trainee.
Greg MNothing Very professional and clean
Faye BI ordered a furniture dolly one month ago when I made the reservation and it wasn’t there when I picked up the truck. They didn’t bill me, but it made the move a little harder with just the regular dolly.
Joe MComplete opposite of pick up location. Gentleman came out and helped us drop off the truck. Seemed very happy that we were dropping of a 20 foot truck.
Randy BJust a drop off
Matthew FThe two ladies working the office were super nice and helpful. Brittany and Spring deserve the recognition!!!!
kent aGreat experience all around
Joal RExceptional customer service!!!!!!!!
Horace BIt was a self help deal, so I didn't deal with anyone.
Fernando MGreat job
DONALD CI dropped off the uhaul after hours. The key box was easily found. The next day I received an email stating they received the truck and everything was in order. Very easy and fast drop off.
Emilia CPositive experience
Faye KI was overcharged for gas even though I put gas back in the truck before returning it
Marva MI returned the trailer at 9:45am, then received a call that night at 5:45pm, asking where the trailer was. The gentleman that called me was the same person that checked in the trailer at 9:45am! No apology, just that "he sees a lot of people during the day" and "would have to get back to me".
Andrew P