Customer Reviews for Midgard Self Storage Lakewood Ranch
(U-Haul Neighborhood Dealer)

Rating:

3.0

The cell phone service is horrible there, it wastes alot of time trying to do everything virtual, you should get something to fix this, I won’t rent from there again

Rating:

5.0

Great, clean and efficient

Rating:

3.0

Was charged for coverage I didn’t want, I requested in-person to review the rental and got Stuck with virtual. Will not rent from here again

Rating:

1.0

Zero human interaction. Spoke to someone over video call, had to load my own equipment into the truck.

Rating:

4.0

Box 1 was very hard to get the lock open

Rating:

4.0

The interior windshield has not been cleaned since I rented this same 8 months ago. There is no windshield washer fluid. The transmission fluid is clearly low in this unit.

Rating:

1.0

I absolutely hate that everything is virtual. A terrible way to do business.

Rating:

4.0

Didn't have the truck i reserved which caused me to drive an excessive number of miles.

Rating:

4.0

Ensure the previous person cleans the cab and ensures the windows are rolled up. I have rented 3 or 4 trucks from you guys and this by far was the worst experience the team at location was great but that truck needs to be retired. Your brand is on that and your brand looks rusted torn dented bumper exhaust not bolted on. Sorry for the rant I’m still a loyal customer to U-Haul but that truck ruined my entire experience.

Rating:

2.0

It is very hard to get the keys out of the lockbox. The locks are rusted & noone is there to help you. We almost didn't get the keys out, we were there for 15 minutes trying until it finally opened. I requested to pick up my truck from a different location where I knew there would be an attendant & UHaul switched it on me. I wasn't happy. I don't think it's fair that it cut into my rental time just because I couldn't get my keys & they decided to switch my pickup location.

Rating:

5.0

However, you charged me 3 weeks. I only used box truck for 14 days. Please reverse last charge.

Rating:

5.0

The truck I rented was probably the most dilapidated uhaul truck I have ever seen. This vehicle should be retired in favor of a new truck.

Rating:

5.0

Truck drive nicely

Rating:

2.0

Check each vehicle when it's returned. This vehicle was absolutely in bad shape and charging $5/gal for gasoline is not user friendly. Driver's side window handle was broken; driver's side sun visor was broken; tailgate lock handle was rusted severely; and over-charging mileage is not very acceptable. Ed Grimes

Rating:

5.0

Super easy process and I would rent from here again.

Rating:

1.0

That didn’t advise me on the insurance plan that covers you when you get your U-Haul stuck, and the truck steering wheel is out of alignment, and the passenger door pocket had old nasty French fries from a previous customer other than that it was ok

Rating:

2.0

You can only get this UHaul thru online pickup. This is my second time using this modern way. What a nightmare. Pictures and agreements do not submit. I haul makes you take their insurance. $30.00 a day......

Rating:

5.0

All good

Rating:

2.0

Severely disappointed. The Virtual Manager concept, though I understand, is a big fail. When I had trouble with the lock to get the keys, instead of a real manager coming out and helping with the rusty lock, the virtual manager started drawing pictures of how I was supposed to do it. He's sitting in air conditioning while I'm out in the hot Florida sun fiddling with HIS rusty lock. The cargo area of the truck was dirty, and was not swept out... I had to do it myself. And upon return, I had to take pictures all the way around, and I'm paying YOU???!?!?? For what? It will be a long time, if ever, that I put myself through all of that and still have to pay U-Haul....I may never rent from U again.

Rating:

3.0

Virtual representative. Misguided on blankets. Broken glass in bed of truck. Charged for gas.

Rating:

4.0

Great virtual assistant!

Rating:

5.0

That virtual assistant s were awesome but trying to sign in for the truck was horrible. It took an hr to eventually to complete and 5 virtual assistance calls

Rating:

5.0

Nothing

Rating:

5.0

It was low on gas ⛽️. At least a quarter.

Rating:

5.0

Nothing . Thank you !

Rating:

1.0

Scheduled a pick up for 7am a week prior. Hired movers to come at 8am. The day before, I get a text message saying I can not pick up the truck til 9:00am. Our closing for our house was at 9:00am so could t get the truck until 10:30! The movers were unavailable for that time so I had to hire other movers and had to pay $125 more! Then when we went to return the truck, it was same night and dark, was in the parking lot for over 40 minutes because the app was not working!! Wasted a lot of time and money. Also told us we had to fill the truck up with gas all the way when we were done and it wasn’t completely full when we picked it up. We were told they’d charge us more if it wasn’t full. I would like to be compensated or a refund. The day turned into an all day move because of this.

Rating:

2.0

I booked my pick up at this location so that I would be able to have a human assist me in the process. It stated that there would be someone there to assist me but it was just a virtual assistant. I also believe I was still charged for equipment I ended up not renting such as a dolly and furniture pads.

Rating:

4.0

A very efficient way to do this and with some effort on all sides works well. First time is a learning curve however now knowing this virtual process makes a next time easier.

Rating:

1.0

The self service desk would have been great to have a live person to check you in as opposed to a person in an office somewhere translated onto a screen. It was very hard to check in for the UHaul and it took almost 30 minutes to figure the process out without live help. We did not get out furniture pads either. Apparently, you guys were out of them but the app did not show that. Overall, it was very non-user friendly to use the app and would have preferred a live check-in process.

Rating:

1.0

The technology and virtual staff is horribly cryptic and frustrating. Prepare to enter your credit card information and drivers license photos 6 times at least. Also the check in will take you close to an hour if you can even figure it out with the virtual dummies

Rating:

4.0

When Interurned the vehicle, Inwas told that Inhad ton heck the vehicle in by taking pictures, etc. or pay a $20 fee to have you all check it in. That was not explained to me when I checked in. I don’t think you should put that charge on the customer. Especially when you have not discussed that previously.

Rating:

4.0

The rental location was convenient. However, the changes made in order to complete the rental was unexpected. I have rented u-haul many times before and this time 90% of the job was done by myself. Specially dropping off the truck. First, I was assisted by a virtual assistant. Not a huge deal than a person you talk to at front desk but the dolly I rented I had to grabbed and brought to the vehicle myself. At dropping off, I had to do all myself. Returning through the application, taking all kind of pictures of the vehicle, the fuel level, the odometer, and all around the truck. In other words, at these location you have to do most of the job but you still get charged the same as if you got assistance by staff. I thought they should not charge the same if they want you to do their job. Hopefully this is not the case at all u-haul rental locations.

Rating:

3.0

I had no idea there wouldn't be a person in-store to speak with. It was by video. While the reps were very nice, the whole check-in process was confusing. I made my reservation online, but when I arrived at the location, it was difficult for the rep to find it. Once he got my reservation, they did not have the dolley or blankets I requested in my online order. The truck I rented was clean and got the job done. I will say the check-out was much easier than the check-in.

Rating:

1.0

The worst experience I ever had renting a UHaul truck. From the start to the finish, nothing but problems.

Rating:

4.0

Think your mileage rates were extortionate

Rating:

5.0

I was met with in a timely and professional manner

Rating:

4.0

Virtual assistants are annoying.

Rating:

1.0

Took me 30 min to get key! Nobody at premise. Horrible experience and I don’t write reviews

Rating:

4.0

the app is still dog shit but whoever i talked to with customer service (think her name was miranda) was amazing

Rating:

4.0

The entire cab smelled like cigarettes so strongly that it gave me a migraine. There was a cigarette butt and ashes in the cup holder.

Rating:

4.0

Having to talk to a video screen was a little annoying, but all in all it went ok.

Rating:

2.0

App/online checkout did not work and required me to call which took about 30 minutes or more. Guess there was server issues which i understand occur. But there was no one actually PHYSICALLY at the location. Which ended up being a huge problem in my case... I dont recommend any location with nothing but virtual people who can't help with anything when actual issues arise.

Rating:

5.0

Great expedited checkout for the U-Haul using the virtual queue. Loved it and it was quick and easy.

Rating:

3.0

The app is shit and wouldn't work when I tried returning the 10' truck I rented which resulted in me being charged an extra $120 after already being charged $150. Ended up paying a total around $270 so yeah not too happy with your services. Have a nice day.

Rating:

3.0

Tire pressure low on vehicle. Virtual assistant experience during drop off not good.

Rating:

1.0

No one works there-- thankfully there is a guy at Midgard Storage that can help you. Your keys to the vehicle are in a lockbox-- that is rusty. I had a hard time getting it opened-- and panicked because it took forever and no one was around. I understand Uhaul wants to cut back on costs. But cutting on people is awful. Hire people, they make a difference. The vehicle was dirty when I opened it-- old and grimy. I was scared to touch the steering wheel. Overall very disappointing.

Rating:

3.0

1) make sure the vehicle has fuel!, this vehicle's dash lights lit up before reaching the Lakewood ranch drive needing fuel 2) make sure tires are balanced , @ 70mph the front end was bouncing all over the road 3) make sure customer picks up vehicle where rented from (last 3 rentals have been moved to other pickup places causing issues)

Rating:

1.0

Reservation was set for 9am. Nobody showed up to open the office until 1030

Rating:

5.0

It was an interesting day

Rating:

5.0

I needed to modify my reservation to a day earlier and they were very accommodating. I was able to get the uhaul a day before and they adjusted it online. Soon after they called to let me know. Would definitely r

Rating:

5.0

The female employee was very nice and friendly

Rating:

3.0

Good morning. The process of getting the keys was long and confusing. The miles that actually the truck showed were different from the miles indicated at the check in. So, it is not clear why there are two different charges. I want to request the invoice with all details for the service. Thank you and have a nice day

Rating:

5.0

Good job. Thanks

Rating:

2.0

I reserved a dolly and a furniture dolly and they did not have them

Rating:

5.0

Excellent location, in a nice area with excellent staff. Five star location.

Rating:

5.0

Nothing the customer service was excellent!!!

Rating:

5.0

Their customer service was very accommodating when I went to pick up and drop off my truck

Rating:

5.0

The one location that i frequently use was out of vehicles and located another actually closer to my home > Had to get Harricane shutter out of storage and to my home work out ok Thanks

Rating:

5.0

Alex was great! Fantastic customer service and well-ran facility. We will use this location in the future purely because of how kind Alex was.

Rating:

5.0

This Midgard Self Storage location has a number of UHual's available to rent. The staff is very nice and understanding which makes the process of moving or storing your items so much easier. When I move again for school I will use Midgard again.

Rating:

1.0

Got charged for a furniture dolly and a pack of moving blankets and never got them. Will be calling to have the charges removed from my bill. Very difficult to find the location even with the GPS plus limited parking.

Rating:

5.0

Milgard where I rented the U-Haul was extremely professional and attentive to my needs. I also noticed the same for customers after and before me how caring and professional the employee was. Thank you for a great experience all around!

Rating:

2.0

There was no one on-site when I arrived at my rental time. It said to call a number if the door was locked because the manager should be on-site but I called 4 times and no one answered. No apology or anything when he finally showed up.

Rating:

5.0

Tim was super nice and explained everything in great detail.