Actually having someone there would be great.
Eric C
Customer Reviews for Midgard Self Storage Lexington
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did not have the code to the lock that was on the back of the truck and one was at the place to give it to me. Wasted about a hr and half on the phone getting the run around to get it. Sorry site.
James MI prefer to have real people to talk with which is what I really liked about using Midgard. Always give people an easy option of customer care from people, not just having to do everything on line. 🙂
Joel HI think the gas was too much.
CATHERINE BPerfect and personable
Ann HGood service.
kenneth mShe was very nice thanks you
KENDRICK WNothing it was a wonderful experience working with yall
Scott HThere is a issue in the drop off system. It took three hours and three locations to complete my drop off. Would not recommend.
Alex ANothing
Marie LMadison was amazing. please keep employing people like her.
Stacey LThe young women at this location did a great job. They were friendly, helpful and professional. Highly recommend this location. No wonder hey get good google reviews.
Courtney LVehicle was dirty but the process was smooth.
Francesca FTake the time to explain the pickup/dropoff process with patience. Share gas cap location, type and have the vehicle cleaned and remove trash. The driver area was filthy, however the rear was satisfactory. Honestly the staff should be responsible for a walk through and notate and take pictures of flaws w/the vehicle not the customer, just like rental car facilities!
Jerri WExcellent friendly customer service Highly Recommended! quick service answers all questions & goes above and beyond for theirs customers.Thank you so much Elizabeth :D
CAROLE SVery Professional ,Polite , they helped us with the trailer hitch realized we needed a different size went home and exchanged it.
Elizabeth ANot much more could be done. The employee was well educated and very helpful in completing my rental. Definitely will rent from here again if I need to
THOMAS GTo start with, UHaul can stop making changes to existing reservations without contacting their customers. This is the second time we rented a UHaul in 3 months, both times UHaul made changes caused us time & money. We are definitely looking at other rental companies for future needs solely due to UHaul’s choices, not due to the pick up location.
Mark ESystem was not responsive, took 25 minutes to print contract and I had already done everything online. Put me behind schedule for my drive out of town.
BILLY PUhaul van was very modern, and clean. Rear view camera-video made it easy to drive in reverse when needed. Over all great experience!
Casper OI uploaded a photo to document the storage area floor was not in the initial expected condition. I cleaned up what the last user left behind in addition to what I caused to avoid a $25 fee but would have preferred some benefit for the prior user's failure. Additionally, self check in is state of the art for confirming existing vehicle damage, odometer reading, and fuel level without assistance from a site operator. However this all occurs while my 24 hour rental click is running; at an operator assisted site for a car rental, this process occurs BEFORE my rental window begins. The latter would seem more fair.
cynthia hThe after hours return process was atrocious and needs major works. Having a verification session that times within seconds of sending a verification codes is a major system problem that needs works.
Michael SExcellent experience!!
Austyn SExcellent customer service and experience
Dean CThe rep at this location was top notch! She is definitely good at what she does!
MICHAEL SAll went well! Ben and his staff was amazing and I would highly recommend them to family and friends!!
Shawn WWe rented a 10ft truck for six hours. The truck was INFESTED with cockroaches. I had to spend an hour and a half of the six hours spraying two full cans of roach spray then let it dry and sweep it out before I could even put my furniture in it. I will never use use U-Haul again!
Vickie WDerrick in Orangeburg was great. The drop off office was closed so I didn't see or talk to anyone. I would recommend y'all to family and friends.
Joyce HGood communication skills the guys there was very unique
JAMES SThe gentleman at MidGard Self Storage was the best! He was very professional and yet very personable. It was a pleasure doing business. Get him some truck repairs and 2 pats on the back!
Elizabeth BVery Great customs service.
Tarus CI would not suggest dropping off a truck at this location before or after hours, as there is hardly adequate space to leave it. I would have just done it as "after hours", but you would have to leave in the driveway in order to do that. Did not feel comfortable so, in order to drop off, I had to wait u till 12 noon on Sunday to have someone help me. No code to get into the gate for any sort of rental-just for persons that have a storage container being rented. Choose another place if u have a 26 foot truck. Mine was only 10 foot....
greg mAs far as the pick up location they were awesome. But we were told that any time we didnt use would be credited.
CHARLES BOnly issue was that when I returned the truck around 4:30 the facility was closed.....and their posted hours stated they were open until 6:00. Had a question I did not have the opportunity to ask.
Timothy MVery helpful staff, friendly, and professional
MICHAEL FGreat experience start to finish! The best customer service around.
CHARLOTTE FGreat customer service
Keith CThe online reservation let me schedule a time that was unavailable. However, the location called and sorted it out.
Aiden EMichael was AWESOME!!! SUPER kind and helpful! I was PLEASED with his EXCELLENT customer service and THANKFUL GOD MADE HIM and he was there to help us!🤩💙🤩 Kina King
Lakhina K