I was disappointed that it was a remote location with remote customer service. I had trouble with WiFi strength and spent over an hour on the app. Clarifying matter. To make it worst, I reserved specifically for pick up in a UGaul location with actual people but woke up to an alert that it is in Lexington’s, a 20 min drive. To make matters worse the truck had very poor alignment pulling towards the right I had to keep pulling towards the left to keep the truck driving straight.. unfortunately with all the trouble with U-Haul I doubt that I will be renting ever again. I am a recurring customer but I doubt I’ll rent from U-Haul again.
Christine F
Midgard Self Storage Lexington
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, SC 29073
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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This rental process was the worst I have ever experienced. They gave us a Uhaul truck that had not been serviced and we ended up beside the road broke down for over 4 hours and it took a week to get my furniture out of the uhaul. The company did not know what they were doing, the uhaul company had no idea from one department to another what the other department was doing resulting in multiple unnecessary phone calls to me in a very trying time. I will NEVER recommend this service to anyone ever.
Harriett PThe only issue we had is the app. Had a hard time getting it to work. Virtual transaction was much easier.
HAZEL PThey are marked as 24/7 drop off, but they do not have a key drop box. We had to stand in the literal freezing cold, on hold with customer service for an hour to get our truck returned.
Juliann LWould rate the location higher if there was more parking
Joshua B