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GLEN H
Customer Reviews for Midgard Self Storage Springfield Tn
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Didn’t know this was an unmanned location And was over charged as I just got my credit card bill and will be disputing it
Sondra GNo one to help to check in first time rental and the virtual assistant never showed up on screen had to figure it out all by my self not a big deal but customer service needs to step it up but over all no issues other wise everything was done correctly and smoothly
Kyle WEasiest and most convenient location for renting Uhaul’s!
MEGGAN WExcelente 👌
MATEO RTruck just needs to be cleaned before issuing because leaves me in predicament when returning truck when it asks is truck returned clean and ready for next customer. I have to answer yes but really it’s not. I’m not going to clean someone else’s mess up.
Daniel RIt was perfect
DEONDRA MNo complaints here everything was spot on Superb thanks
emmanuel rThe truck was filthy both inside and out. It smelled like urine. The check engine light came on half way through my trip.
Jesse WThe owner(maybe manager) was extremely friendly & called to provide additional information before pick up.
Amy RThe trailer leaked and got our cases for our instruments wet. They did call me back and say they were going to try to find where it’s leaking.
Cheryl MThank you very much good job
JULIAN GThe guy runs the service he’s real friendly and good at what he does
Timothy RUhaul Tech did not properly assemble the chains correctly on the auto transport. The chains were Not crisscrossed to the trailer of the truck and therefore damaged the vehicle's front end coming off of the ramp. This location should also provide a hardcopy contract to the customer or advise to keep the contract in the truck at all times while traveling to make a smoother drop-off/return process.
Haley Sgreat truck, good on gas, attendent great -personable
Josephine HNothing at all
Clarice RU-Haul should consider changing the way photos are uploaded to the self check in. Instead of adding photos one at a time the customer should be able to add them all at once to his phone and then click them in.
Mary KDid have the proper equipment ready and then charged me anyway.
Nathaniel FI WAS OVERCHARGED
Nicholas TThey didn't have a pin to lock the trailer onto our ball hitch, which is very unsafe. We had one at home with a lock on it that we used, but you really shouldn't pull a trailer anywhere without a pin locking it on. They should have a big box of those pins, so there is never a situation where that happens again.
Cheryl MMake sure the equipment has a 2 wheel dolly an pads. Other than that everything else was good.
Jackie AThey are very customer focused and work to find what you need. I’ve rented 2-4 times from this location with no issues.
Jeff GVery nice , newer truck , did excellent on fuel economy . Very pleased
Darren TThe check in person was very friendly and helpful. He answered all of my questions that I had and was helpful in hooking up the product to my vehicle. I will certainly recommend and use this location for any future trailer rentals I may have.
Debra MI could not have asked for better service and Professionalism. Went above and beyond to make sure I had everything I needed.
Hershel SThe trailer was in very good shape and the entire rental process/ return was very easy and reasonably priced. I wouldn’t change much. The only suggestion I have is that it would be cool to have lights on the inside of the trailer for night time loading/ unloading.
Ryan HStaff very friendly and helpful!!
Daniel BThe whole experience was painless, and that’s just the way I like to be two thumbs up
Larry KWith rent again!!!!
Blanca AVery nice young lady helped me was very professional.
Carlene MThe agent at the desk was very helpful. She was knowledgeable and professional. Thanks
Suzanne JThe attendee gave excellent customer service and made the transition quick and simple as possible 🤠
Nikko BTracy was wonderful to work with. Thank you so much
margaret wExcellent customer service and advice. Will definitely be using this location again!!
Robert NGreat people!
RobertJ MVery helpful check-in. I informed them of the truck's alignment issue to prevent future renters from having the same problem.
Alan SStaff was extremely helpful and friendly
Bruce BThe air conditioner wasn’t very cool
Debbie WQuick and easy. No spam charges.
Robert FI love Midgard. The ladies there have been most helpful with not only my Uhaul rental but also my storage needs! Thank you so much!
Angela MThe reps were very respectful and helpful to explain everything they made my move a lot less stressful and I would definitely recommend the to everyone.
JIMMY WAlways the easiest interactions. They truly make that little part of my life easier. Pickup and return couldn't be easier.
William SFriendly service. I would recommend this place to everyone
Carlos BThe people were very friendly. They signed me in quickly and had me on the road in minutes. I will definitely use this site again.
Jay RWork wit customers on pickup timed. Example
JEFFREY CGet some diesel trucks
DANIEL RDo not have locks on the back of the trucks when I got to my location I had to drive back because the door was locked.
zane w