I was promised a final close out copy of my contract by email ("within the next 5 minutes") but I have not yet (a day later) received the email! Please send this out ASAP!!Robert H.
Customer Reviews for Midgard Self Storage Vinings
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Deandrey K.
The customer service was impeccable due to the TNT combo.Derek D.
Customer did not leave a comment.Carlton C.
Customer did not leave a comment.THOMAS H.
Customer did not leave a comment.MARCUS A.
Customer did not leave a comment.Ella M.
The location was new, clean, and the service was friendly and prompt. The Uhaul itself had a broken fuel gauge, causing us to overpay for the fuel for our move, however. We reported this issue upon return of the truck.Edward F.
The lady who checked me in was very welcoming and pleasant- the office was neat clean and organized. The check in process was quick and easyFelecia L.
Customer did not leave a comment.Willie R.
The Roman Empire movers were on time, professional and did a great job! Highly recommend!Michael M.
Customer did not leave a comment.Robert B.
Cleanliness of cab of truck not clean. Door border fell off while driving but was already falling off when I got in the truck.Anthony B.
The truck smelt like cigarettes. Once I got to location with the phone movers got there we couldn't get the truck open bc I wasn't given the key to open it. Then no one answered the phone so 1800 uhal put me in another truck at another location out of my way to then go back to the store where the movers were which I made them 99$ per hour to move me which took an additional 3 hours from the time I couldn't get into the 1 st uhal. Then the lady from uhal said she would give me a $50 credit for inconvenience. To get nothing once I returned the rental in. And chargers extra for gas that wasn't in thereLashayla C.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.Nick G.
The staff offered no hassle SERVICE and they very accommodating to my rescheduling! I appreciated that! Thank youISIAH J.
Customer did not leave a comment.Russell W.
Great service at this location. Both employees helped make this move greatTHOMAS K.
Customer did not leave a comment.Jessica D.
Service was great.Latosha H.
The truck was not cleaned when I received it. The office was closed because of the opening time so there was no one to check this issue. However, I had a deadline to meet. Also, I cranked up the truck. I recognized that there might be something amiss with the muffler. I did not think to look underneath. I then proceeded to go to my moving appointment. Upon my return and check-in of the truck it was discovered by the checki-in crew that the catalytic converter was missing.. The reps upon then offered me a no costs receipt of the rental. However, later last night, I received a new receipt in my email showing a cost minus the rental fee. This is not acceptable.Kenneth F.
Customer did not leave a comment.Zachary S.
Fast quick service!Roderick W.
Customer did not leave a comment.Joanne Melendez R.
Customer service was great and made it easy for a fast return.Caren S.
Customer did not leave a comment.ISIAH J.
Customer did not leave a comment.Madison R.
N/A The customer agents are awesomeMadison R.
Customer did not leave a comment.Bob W.
Customer did not leave a comment.Gabriel D.
The lady who helped me was very friendly!KELLI C.
Thank you for a great experience!Ben J.
Bigger selection of equipment.Gabriel B.
Customer did not leave a comment.Christopher S.
Clean well working truck. The desk clerks are terrific. Tatianna really works to please customer.Equilla W.
No contact with staff due to self check inFrederick J.
the lock provided for the storage door was broken so we could not lock the unit at the end of our job. There is a risk someone could steal our rental blankets before the staff checked our truck back in.Juliana P.
Both ladies up front were AWESOME!!!NyKia F.
I rent from U-HAUL almost daily. There's always issues and mistakes on your end. Yesterday, 2/24/22, I had a truck scheduled for pickup at 9 am. There was no staff at the location for over an hr! They switched my counter pickup to a truck share without notifying me. Because I'm use to this type of irritating confusion with U-Haul, I paid and left with my rental. Driving on the highway; quickly realized U-Haul put my life in danger. Every time I had to hit the brakes, the truck would jerk hard to the left! Thank goodness I made it to my first destination alive! While loading the 26ft truck I realized I was going to need a 6x12 trailer as well. Booked a one way trailer to drop off where the truck rental was due back. Nearly midnight; headed to drop off location and I'm not able to do so because U-Haul has made yet another mistake. Not just in my experience, but the THIRD screw up for the day! I call customer service, inform them of their mistake and I'm told there's nothing they can be done other than text and email someone who is sleeping! I did everything I was suppose to do and I shouldn't be penalized because you all are incompetent! I expect a phone call to resolve this matter and some form of compensation immediately!ADRIANA R.
The woman who helped in the transaction on 2/24 at 11am was marvelous.STEPHEN H.
Customer did not leave a comment.DEREK S.
Customer did not leave a comment.Taylor F.
Customer did not leave a comment.DOMONIQUE N.
Friendly and helpful customer service!!Desmond P.
Another great experience renting from Uhaul at Log Cabin Dr. I won't go anywhere else. Thanks for your great job.LENA M.
Customer did not leave a comment.Naeemah G.
Customer did not leave a comment.Matthew L.
The staff here is excellent.RICHARD J.
Customer did not leave a comment.NETTIA G.
Customer did not leave a comment.HENRY M.
Customer did not leave a comment.Carol J.
Customer did not leave a comment.GERALD D.
Truck was nasty inside and out semelled like smoke ashes all inside the truck, I was over charged for gas customer service was terrible no one checked the truck before renting itLATANGELA L.
Customer did not leave a comment.Vicki F.
Customer did not leave a comment.Lamont T.
Complete as much verification information on-line in advance of a rental to eliminate extra time. Staff was very courteous, professional and helpfulMarvinR H.
Customer did not leave a comment.Matthew M.
You all sent reports to my credit and. Went down by 21 points😡 ..I just rented the truck 1 days agoMARQUIS H.
Customer did not leave a comment.KAREN H.
Customer did not leave a comment.CHRISTOPHER M.
Great serviceMARK J.