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Julie D
Customer Reviews for Midgard Selfstorage Of Tanner
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The primary issue with this location is the lack of cellular service. (I use Tracphone which uses AT&T, Verizon, and T-Mobile as carriers). Without it I can't do any check-in using the website or use the app (which I don't want yet another app on my phone anyway), or even make a call for support. Fortunately, the person on the screen was able to "cheese" the system by having me hold my drivers license up to the camera and they could do a photo of their screen using their phone and then upload that. Kudos to them for getting it done! Also, the lack of office hours outside banker's hours at a number of Uhaul locations renders moving a bit difficult to schedule. Since it's now effectively a Zoom workforce, I don't see much reason why availability can't be extended. The truck itself was in good order and the building itself was in good shape. Once past the cellular and Zoom hurdle, acquiring the truck was easy. Wish I could have rented a car-dolly along with the truck but one was not available in any locations in town. Lesson learned: move on a weekday, not on a weekend when everyone else is moving.
Dustin MGive me the rate you advertise
KIMBERLY JI do not like virtual service! I would like to interact with a real person at the location.
DEBBIE CIt literally took me two hrs to get a uhaul due to non helping managers
Eboney LNot if they had the same problem that I did.?I called to extend my reservations and they say to have the truck back because someone else has reservations for 1:30pm so we took it back ask the guy where to put the keys and that's all he said.Then I go to rent another the next day somewhere else they tell me that I can't get another one because I hadn't turned the other truck in but we did..mow they want to charge me more money I don't own more money
Brenda GGreat service .. great personnel
Trey AVery easy to book
Indya MFind an easier way to unload trailer off of truck. Weighs 500lb and extremely hard to remove without a jack
kaleb dVery helpful staff! Thanks!
Alan BGreat service
Priscilla BAfter going 60 miles round trip I put $12 in gas and when I return the u-hall the person working there said I owe additional $16.30 for more gas. Then she charged me $23.60 for gas after looking at my account this morning, So for 60 miles I had to pay additional $45 for gas. That is not right !!!
diann sAaron, the woman that helped me out was excellent. She went above and beyond for me.
Chris TThe person who handled the truck drop off was absolutely awesome. Friendly and helpful.
Dana BThe app experience was terrible. I don't even know if it actually went through because it was still asking me to do a return after I had put the keys in the box and taken photos of everything.
Cody TI have rented a trailer twice from this location. Both times, I was impressed with the level of service I received.
Douglas MEverything went super smooth and the staff was very friendly.
Mark LOpen 1 hour earlier, other than that everything was pefect. Staff was great. Very helpful.
JAMES TMade reservation in Athens Alabama and was told the night before I rented that I would have to pick up from the Tanner location. Added 12 miles to my rental at .99 cents a mile. Not the fault of Midguard in Tanner and they were very helpful. But basically added 12 percent to my rental.
Randall EWe love Midgard.
Richard PThis experience was awful.
Marco SNo need of improvement everything was perfect
ROSALINA RNo one in office when got there on site just needed to call them
Domenick PAlways great service! Friendly and very easy drop off location. We will continue to use them during our move and we would recommend to others.
ELAINA D…
Lesley OMaybe clean the equipment before renting it out.
ANIKA LExcellent and friendly service.
Daniel BI wish there were more vehicle trailers.
WILLIAM G