Harold, was extremely helpful and kind!
Pamela C.
Customer Reviews for Midgard Storage Acworth
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good customer service. Vehicle was clean. Vehicle needs some minor repairs (example, parking break release is dangling and may malfunction at some point).
Daniel R.All was very good
Jorge R.The service I received from Midgard Storage was excellent, and the gentleman I dealt with was very kind and helpful. I appreciate the level of customer service and flexibility that I received. However, the truck I ended up with did not come with a ramp - I was expecting this to be the case based on the description when I placed the order for the rental. Additionally the window crank was broken and kept falling off on the floor while I was driving. Both of these things are the only reason I'm dropping my rating one star. Not the fault of the rental location, but if you are going to advertise that a truck comes with certain amenities then that should be what you get.
Saralynne E.The furniture dolly I was giving was broken. The employees who worked at this location was rude and nasty. I had to keep the truck longer due to a mishap with the place I was moving into and the employees would call and curse me bad for using the truck longer. I was threatened stating the male employee was going to call the cops on me and report the truck stolen. These people were extremely horrible and made my time using the truck a living Hell!! I DO NOT RECOMMEND NO ONE TO GO THERE! To be honest they should be fired! I NEVER GO BACK THERE AGAIN NOR SEND ANYONE THERE TO DO BUSINESS! The worse pleople I have ever dealt with!
Layania B.There was some trash in the cargo, but no biggie- just thought it might be something to note.
Steph J.Very friendly service!
Timothy J.always an exceptional customer service experience at this location
Mark V.During my home renovation, I've needed a UHAUL to pickup, drop off, buy & deliver CL & FBMKTPLC. It's great to do business with people that remember me & genuinely ask how my projects & HONEY DO LISTS are coming along!!! THANKS HAROLD!!!!
EDWIN H.Exceptional service as always! Harold and Vicki always go above and beyond with their customer service!
Mark V.Harold always provides excellent customer service!!!!
Edward M.The customer care agent at the desk was wonderful! The truck was not well maintained. Old truck, dirty inside the cab & low tire pressure light on when I pulled out! I will only use Home Depot trucks from now on!
Robin O.Always exceptional customer service!
Mark V.Always my go to location! Staff is AMAZING and always goes the extra mile to help me with my crazy schedule
Mark V.The truck was filthy, then when we indicated this on the app at sign it, it tried to charge us a $25 cleaning fee. That is ridiculous. I also ordered 20 furniture pads and a dolly, none of which was in the truck, yet I was still charged for them. I called after the fact and got all of this refunded, but I shouldn't have needed to. I won't use this location again for sure.
Evan G.Nothing easy
Sandra K.Doesnt seem like it was looked at after it was rented before me. Pringlescan on the bumper, water bottle inside. Upon starting the car it said the air was low in rear left tire. It rainedthat day and when I went to turn on the headlights I realized the nob for the lights was pushed into its opening. Could not turn on the lights. Glad I wasn't driving at night the person working the front desk was very nice though.
MICHAEL R.Harold was AMAZING!! Very professional and courteous. Made the whole experience renting a truck from this location wonderful. If I need to rent a truck or storage unit, they will definitely have my business again.
laura K.Remain the same! I wish to thank Harold here in Acworth, GA. who recieved my rented transport from Frank, the uhaul dealer in Cheswick, PA. The 700 mile straight drive went smooth and as a proud customer, I know that I can always count on Uhaul for all necessary transport or storage needs. I'm grateful to know Harold here in Acworth, GA. His professionalism goes untold as always. I must say the same about Frank in Cheswick, PA. A huge thanks for helping me get the rented auto transport connected and assuring that I inspect all the tie downs whenever I stop. Lastly Frank, your recommendation for me to use something to assure my car's front spoiler doesn't tear off when backing up worked. I used two bricks which successfully allowed the lift for easy removal of the car. Harold, Frank. God bless you both. ec1
Elias C.LOVE the team at this location! The best!
Mark V.I don't like the fact that the deposit the company required me to make because it said my card was a prepaid and my money is still not back in my account even tho I was told it would be as soon as I returned the truck. that's not good business
Shedrick F.The truck was in very poor shape. The rails in back were broken, the truck reeked of cannabis, the headliner was coming down, the passenger window was left cracked, so the cup holder in that door was full of water. The truck was by far the worst one I have rented from U-Haul
Brodie F.Great to have a local uhaul location close to home. Great experience. Thank you!
Daniel M.Harold made all the difference in the world with excellent Customer Service. The lock-box U-Haul facilities were terrible and I would not recommend any of the U-haul locations that do have a live person like Harold to talk with.
Patrick C.I would recommend this location to anyone Harold waa amazing. He was very helpful and had the best attitude. He is the best. Would definitely rent a truck from this location again Thank you!!
Nicholie B.They were very friendly and helpful.
CINDY B.I'm still waiting for my final receipt after dropping off the trailer during non-business hours. It's been 3 days now and I'm still waiting.
louis C.Charged $40 more then quoted price with no explanation
David S.Let the driver,s cabin smell good.
Lucy T.overall it was a great, I would defiantly rent again from this location. Everyone was very nice and professional. The only negative thing is that the van cab had trash in it from the last customer who used it. But no big deal!
nancy J.Great 👍
Yonel C.I paid $33 to rent the 10" box truck I was only able to get this rental last minute and now I am having to pay an extra $57 for milage I assume the truck was cleaned and the gas was replaced but I also am owed the $50 rental I did speak to someone last week on that.
Tori M.Charged me for cleaning and gas even though the truck was filthy when I got it, and I put the exact amount of gas back in the truck.
Amanda S.Increase customer parking.
Rohan I.Amazing customer service
Evelyn H.Excellent staff. Very helpful.
William F.The door on driver side didn't close all the way
Dillon H.Good
Karen C.The person managing your operation (Harold) is remarkable in energy, politeness. It is unusual today to see someone that is proud and happy of the work he does. I am retired and do not have any connection with employers, but if I did I would recruit him for sure. A great employee!
Thomas W.I just did after hours drop off at this location. The location was too small for the vehicle and trailer. I ended up blocking a section just trying to get the vehicle in a parking spot.
Daniel H.The rep proceeded to take care of many other tasks while I was standing there waiting to get my trailer hitched to my truck. I thought that was rude and inconsiderate, which was strange because he was a really nice guy. I just thought he could've taken care of all those things AFTER taking care of his customer....ME.
Reginald W.Nothing to improve, I appreciate that they were able to help us out in a time of urgency. Greatly appreciated!
Miranda T.Mr. Harold, simply the best General Manager, I seemingly felt like an MVP, as if I was expected to be the first customer of the day. Thanks Harold! ec1
Elias C.Only problem was directions took you to the wrong spot which was a nuisance and could have been a real problem if they gave away our truck
James C.It would be really nice to be able to have the equipment available at the original rental location. The last 5-8 times I have rented a U-Haul truck the pickup of the equipment changed from the original location for pick up to sometimes 4 different locations before I could pick it up. It really sucks that is so hard to get a 26 ft truck. When I worked for U-Haul there was no issues getting a truck at the locations that people reserved it at. Or at least the area that I worked in. The rental location that I picked up at the dealer did an outstanding job.
APRIL R.I always get great service at this location.
Mitch W.Internet was dramatically slow. That needs correction. the person in charge was very helpful
JACOBO O.Best uhaul rental experience ever
Richard S.I reserved my truck a week in advance at a location 2 miles from my house to where I was moving items to. The day before moving I was called saying my tuck wasn't available at the location close to me, so i was sent to a location 30 miles away. After I got there it was an empty parking lot with no buildings or anything. I called the uhaul number back and asked where the building was. I was told it was almost 40 miles in the other direction because I was sent the wrong direction by Uhauls system. So in total I drove almost 70 miles whereas if my original reservation had still been reserved like supposed to be I would have driven 10 max including picking up the vehicle moving to new location and returning. Seemed like I got scammed into paying more for gas mileage due to my truck being moved to a different location. Was on hold all day with uhaul and had an awful experience. Wasted more than a quarter of my own gas just to get the truck then had to refill the actual uhaul truck back. Would not recommend to use again.
Owen C.Truck was raggedy.
Jason H.The agents at the front desk are awesome!
Dawn W.Our uhaul needed lots of repairs, constantly making funny noises and feeling of stalling. Also did not have the equipment we paid for. People at Midgard were very nice but uhaul was not
Robert H.Better management. Value your customers and the customers experience.
J' Lecyah C.The gentleman that helped me at Midgard was a life saver I didn't know what I was doing he made the whole process very easy and was super helpful
Chad R.Harold and Vickie were extremely helpful and went the extra mile to make sure my trailer rental went well. Friendly, professional, and patient. The facility and equipment were both spotless and well maintained. I highly recommend Midgard Storage Acworth for UHaul rental needs.
Michelle J.fast, friendly service, easy process, would recommend , 5 star
Allen W.