If you expect people to self check in and out you have to have an app that works all the time. There is not a person on site that can help. The virtual screen with random people who are not famliar with this location is AWFUL. The lock boxes and the drop your keys boxes are inconvenietly located and the virtual people give terrible directions to find them. My cargo van was muddy. It had a tire pressure warning and low washer fluid warning blaring at me the entire time. I had to call U-haul directly checking out and checking back in because I could not get pictures loaded up . I SHOULD NOT HAVE TO SPEND 30 - 45 MINUTES CHECKING IN AND OUT !
ANNIE F
Midgard Storage Acworth
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Acworth, GA 30102
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Customer Reviews
- 3.5 Average Customer Rating
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The vehicle had a low oil warning while I was using it. The oil gauge showed low oil as well. I drove 160 miles and was stressed and nervous the whole time. I Wondered if something so obvious wasn't being maintained what else could be wrong. Otherwise it was an ok experience. I felt the 19.95 was misleading.
THOMAS WI like the virtual assistance The cell service isn’t great inside the building. I’m surprised there’s not a cellular booster or WiFi to produce robust connectivity
DWIGHT CThe virtual process of getting a truck and or anything else in the Storage Unit now is to me beyond the pale I struggled. I’m 84 years old and I struggled with this wonderful electronic virtual apparatus. It’s very impersonal. The individual was kind of snippy wasn’t somebody that was really trying to help myself through the process I do not like talking to a wall. It is ridiculous. I’d rather have an actual human being. That would be caring enough to help me through the process very disappointed in your decision to do away with individuals i.e. Howard. It’s too bad that a electronic system would get in the way of the relationship of two humans trying to work through a system. I know you don’t care and I know you aren’t gonna change, but I just gotta let you know that it will help compound the reason why I’m leaving your storage unit.
JOHN BWe went into the office at this location only to be greeted by a virtual assistant. We were never advised to steps for returning the truck. It would have been nice to know that there would be a UHaul key drop off box and that we wouldn't need to speak with anyone.
MICHAEL H