Fan blew but no A/C in truck. sloppy steering. Truck old and needs to be retired.
EDWARD H
Customer Reviews for Midgard Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The key box i retrieved the key from was a bit high for my height.
ANGELA RI was taken aback when there was no personnel to help me with my rental reservation. I was even more frustrated when I attempted to return the truck. I had no understanding how to use the kiosk nor how to get information from my phone. I ended up dropping the truck off and leaving very angry with this interaction. There should be a person on site to handle the rentals both pick up and return. If this isn't possible, I need to find out how and where I can obtain a vehicle where there are personnel available to help me.
EDWARD WWe were taken care of right away and the staff was very friendly and helpful.
Mike CEasy navigating, virtual setting was excellent along with the whole experience 😀!
Derrick RThe truck’s mileage was 10 miles higher than what they claimed, meaning I would owe an extra $10 in mileage the moment I started driving the U-Haul. Additionally, the gas tank had less fuel than they stated.
Edwin GWould be good to know you will more than likely interact with a virtual assistant. Virtual assistant worked smoothly, however, there was a challenge for myself and another renter picking up additional supplies (dolly, furniture pads, etc.) with noone physical there to locate or provide the equipment.
DAWN GJust maintain the excellence service currently in place!
Derrick RThe staff member was amiable, and despite a few setbacks, she contributed to a positive experience. However, the primary drawback was the unexpected time loss due to the equipment not being thoroughly inspected prior to my arrival, which was assumed to be problem-free. I was the one who identified the issue.
JAMAAL DReally enjoyed Dave. My virtual assistant
Darnell MI hate the virtually customer service. If I wanted a contactless pick up I would have used the app. I would not rent from this location or any U-Haul site using this technology. Also truck had tire maintenance light on.
ANGELIA KLive person at the location, NOT virtual.
George IDidn't like that no one inspected turck after to make sure there was no damage. The phone app does not work and i cant get a copy of the bill from the web site.
ROBERT BDrop off needs to be a little modernized.
CARLON COne headlight was out.
THOMAS MGo back to having a real person to talk to….
JOHN CWas over an hour trying find the unit after finding unit no instructions to get n side the building had the code to get in had to call an lady give 3# to press at same time an door will open an it did so spent over an hour so stressful n triedess it was
SYLVIA SThe virtual assistant needs to be done away with and put live people behind the counter!
mike pThe engine on the truck I rented was not in great condition sounded like it was going to break when I accelerated otherwise was a great experience
MATTHEW GThank you
CORREY TThe customer service was amazing but I returned the truck Saturday evening and the card has been charged again. I didn't keep it until the next morning at 9am I brought it back the same day bc we finished and I took pictures bc the app wouldn't work so I didn't know exactly how you all would know I returned it and I filled the gas tank and have that receipt and picture and as well. But again the customer service was amazing no problem there at all.
Coretta GYour U-Haul almost killed my family. One of the tires started to come off while in transit. Every lug nut on the tire was loose.
TRISTAN RJust need to inform of mileage cost for local and state. So we can plan for this additional cost. Don't put it in small letters.
Henry MI would like a refund I paid for equipment and didn’t get one, gas was was A quarter tank to E. Very disappointing
Lee BI took pictures of the gas gauge when I first got the keys. But you said there was more gas that what there was in there. $8.00 worth. I feel I was unfairly charged.
Charlotte II didn’t like having to deal with a virtual reality person.
JERRY PPassenger door lock wouldn't open from outside with key.
angela hThe lady at drop off was extremely pleasant and an absolute pleasure to talk with during drop off. She deserves a raise working both jobs at the storage facility and uhaul. As an organization you definitely want to maintain her as an employee.
michael jThe parking and entrance are so tight that only one customer can enter at a time.
Elissa ZYour service is outstanding thank you
chester fNa
Dianne Gnothing
BOOKER AHire more people like Stephanie.!
Steven GRear box door is difficult to close. The interior was dirty and the steering wheel was sticky. The driver's door was difficult to close. This is the first time I rented such a dirty truck
ARDA AStaff were very helpful & professional. Pleasure to work with.
David HI recently utilized the services at U-Haul (or U-Haul at Midgard) on Camden Road. The service provided by the young ladies on staff was excellent. They were professional, helpful, and made the experience smooth. However, there was a bald gentleman who was quite rude, which was disappointing and detracted from the otherwise positive experience. Overall, my experience was good thanks to the young ladies, but the rude behavior of one staff member was a letdown.
arturo bStaff was very nice
Jim LThe lady that helped me when I picked up was very nice and helpful but when I returned it was a different she wasn’t there and the people that was there was very dry not welcoming almost like I was inconveniencing them trying to return U-Haul.
Chiquita MPlease keep the friendly staff at this location!
Craig KProfessional, courteous and made process simple and uneventful! Thank you, sir.
Deborah WEverything was pergevt
Channa SMaintain ratchets on car transporter
Leslie AIn order to get the truck that I needed when I needed; I was sent to 3 locations. Then we had to change the drop off location because they booked the drop off at the wrong location. It was very frustrating.
laurel mMore parking
matthew fEngine light was on prior to leaving location ABS light was on prior to leaving location Smelled as someone had smoke inside the vehicle
Matthew LWe asked for an appliance dolly but got a utility dolly instead. We couldn't use the dolly.
Kathleen CI got charged for mileage even though I refuel to the designated amount. I am very upset about this concern but don't know who to reach out to so at the moment I feel stuck
rayneshia gClerk stated that we should have been alerted to not drop the truck off there, but she took it anyway and was very helpful.
Angela WThe person was very kind, friendly. I was greeted with a smile. She was top notch
Tony DHave this system actually work! I uploaded my pictures and absolutely NOTHING are shown!! What scam is this
Cody TThe representatives were amazing, but our truck had a check engine light on and when braking the large truck pulled to the right. Luckily it was a close move, otherwise we would’ve had to cancel our move/movers. The braking issue almost caused an accident- unsafe with a full truck
DIANNE CStaff is friendly polite and helpful!
Onsbey PThe customer service and location was amazing. THE TRUCK HOWEVER WAS NOT. the check engine lihhf was on and the ac blows out hot air.
Artavia MI was charged for gas when I returned it full. They just tried to find a way to keep the money that they actually owed me. I will be disputing that charge
shaquola gExcellent customer service. Wonderful staff that was helpful and professional. This will be my GO-TO location for uhaul rentals in future!
David FEasiest process and very satisfied
Terry SMore parking options for large truck returns
Aaron WHad a great experience from start to finish. Great staff.
VINCENT HCannot imagine improving anything with convenient & excellent service. Will definitely highly recommend to friends.
Peele Sat 5pm on Saturday I called to add another day for use of van, the agent which answered advised me to call back @5:30 pm which I did call back twice no answer; not kool
Larry JThe employees who originally assisted me were friendly and professional. Due to our daily driver being out of commission, we ended up needing to extend the rental another 5 days, each day paying separately. After 6 days, I had an issue with my bank card, and it could not be charged. The employees I spoke with about the issue again were professional and understanding. On the 8th day however, seemingly out of nowhere, I started receiving harassing, unprofessional and threatening text messages from a different number than the one I had been communicating with. Even after I had already spoken with the OTHER (professional, understanding employee), and informed them that I would be returning the vehicle that same day, this OTHER individual threatened to report the vehicle stolen to law enforcement! They texted me, and I quote: "Well no response, now stolen done." I replied, "I did respond," (as I had already spoken with the ORIGINAL employee as stated above)...the response from the rude employee (assumingly a supervisor) was, "Not to me," and "get returned ASAP." I then sent screen shots of my conversation with the other employee, and the "rude individual" backed off a bit... but was still "short" answering "Thnx," etc....HOW UNPROFESSIONAL! They even said "I'll call deputy and put hold on stolen." WOW! To continue with the threat of calling the cops after I was literally on my way with the vehicle??? Better business bureau here I come! And to top it off.... just because I dropped the van off at 6:16 pm (which had been "okayed" already, as they close at 6), they had the nerve to charge me for a whole other day!!!! After threatening that the police would be called the day before!!! Now they want to chargee another $300+??? I DONT THINK SO!!! Working on my "unfair and deceptive trade practice" complaint for the court immediately following my other formal complaint filings! Its unfortunate that the two employees I WAS working with have to work under a supervisor like that... who for some reason believes they own Uhaul themselves... the individual sure doesn't seem to understand that having their job is a privilege.... and I intend to remind them of that!
Jeromy EScott and Staff . Thank you for your customer service .
Carla W