The van was great, and so easy to order online. Quick and thorough check in. It was a bit weird that the office was locked when I returned the van while the sign said they were still open. Not a problem: I just dropped the keys in the Dropbox!
PENNY M
Customer Reviews for U-Lock Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have shared my experience with corporate office
Cori lEd from U-Lock Mini Storage was extremely helpful & professional. He was very detailed oriented & made the rental process hassle free, and without any hiccups. His customer service skills are exceptional.
JUNKO SThanks guys the service was fantastic, definitely rent from here again
Brandi DStaff was very friendly; assisted me with putting the utility dolly I was renting into my vehicle.
Geraldine SMaking a reservation went smoothly. There were lots of reminders before the rental. The staff at the pickup location were friendly and picking up the vehicle was simple. I ran into a problem when I lost the rental truck key (while we were loading; my fault); the staff were helpful in resolving the issue, although it did take a few hours to get a replacement key on a Saturday. I'd advise you NOT to lost the truck key :>)
JOHN SIt was a very efficient and pleasant experience.
ROBERT CDisappointed told differently regarding insurance 1st staff member adamantly told us the special rental vehicle policy attached to my automobile insurance was not valid. As an Insurance agent I knew it was 2nd staff member has absolutely no problem accepting the coverage I have
Brenda KProcess of rental was smooth, truck was clean and all went well
MICHELE KI’m not happy that I filled the tank before I returned it but it wasn’t full for me. Not ok to have different levels of full! Full means fill the tank but I wasn’t supposed to? I was told to read how to fill the tank after the fact. No way it should have costed almost $50 in gas for 2 x 15 min trips.
CATHERINE PI can’t think of a single thing to improve. Friendly staff and a very easy online booking process- and mine was very last minute. Highly recommend. Thanks for making my move easy.
PAMELA RExcellent customer service, thank you
Pam MStaff were excellent and very helpful
RYAN QFuel gauge was lower than described in contract. Made the attendant aware of this but he said this was correct. I drove the van 16km and I was charged for 20 litres of fuel!! Do the math….
Bruce WThe rental was ready to go when I arrived for the pickup. The person that helped me was professional, organized and took the time to explain everything I needed to know about the rental. The vehicle was well maintained, clean and perfect for what I needed it for. The return process was fast and easy and the final bill was processed quickly. I had a very positive rental experience from start to finish and will definitely rent from this location again!
SCOTT EThe truck was older; it leaked in some boxes from rain. Was accused of stealing blankets. Before that I was told I was at wrong location at that it was not their truck. Oops. Was on wrong computer system. Girl receiving me was icy cordial.
VALERIE Twe rented our truck Saturday to Monday 3-3pm; returned Sunday just before 4pm and were told that we wouldn't have to pay for the extra day. Got charged anyway, the guy didn't answer our question directly during payment time.
Magdalena Myour employees are just super
ANATOLII IThe rep that originally rented the truck to us - i believe her name was Selina? Was amazing! She was super ftiendly/helpful and made the move/experience way less stressful and we raved about how great she was when we left ! Thought i would give a shout out - hope this message gets passed on to her!
Christina MThe Uhaul representatives I dealt with were very professional, friendly and courteous. I found the process to be very efficient and one of my best U-haul experiences to date.
Keith BHave more vans available. Ended up renting a bigger truck than needed
KYLE GThe representative we dealt with was streamline would recommend to anyone
BRAYDEN PAll went well. Staff were efficient, courteous and well informed. Appreciated. Allison
Allison MHire me for maintenance I'm retire red seal mechanic I'm retire love to fix and more ty all good team 👍
JOSEPH NThe workers at the location were very helpful and professional.
Paige LThe fuel level should go out full and return full. There is a few discrepancy. They added $25 in fuel and I only drove the truck 15 km plus I put fuel in there is an error somewhere in the line but I just ate it again. Fill the vehicle full. It should go out full and be returned full just like every other car rental company.
CURTIS GVery clean and well maintained equipment, friendly staff.
OREN YExcellent and friendly customer service. Fast turnarounds. Truck was brand new! Will use again.
PAULA GThankyou!
Gurdeep PGuys at check in were very helpful and sorted us out and had us on our way with no issues in short order! Return after hours was seamless! Thank you
Bruce VStaff was very friendly and helpful everything was good
Andrew JGreat experience! The staff were helpful, courteous, knowledgeable and professional
Al AI never got the difference for my bill as there was a hold amount and just over sixty was supposed to come back to me. Unfortunately I had to work so it took me a while to go into the store. When I did go in I was told that a check was sent to my house . Unfortunately they put the wrong address in so nobody knows where the check went. I was given a couple phone numbers to call. I spoke with a lady from u haul on the phone and she took my info and said she would call me back….that was a month ago and I have not received a phone call I would like my money back even if it’s only a small amount
Chantelle RNothing to improve. It was the second time I've used the truck rental in the past 6 months . Excellent service both times. Thank you
Ken KGreat service - very attentive
ROBERT SInclude some dollies if req'd.
Fiel VGirls were great. Smooth and easy for puck up & drop off
Rhonda MStaff was very helpful and prompt.
William MBest U-Haul location in Nanaimo by a mile. 4388 Wellington
Steven CGreat customer service, fast and very friendly!
John Saccelerater sticking in neutral - had to shut off twice then restart nickeled and dimed on pricing .
Joe GDon't change anything...
Matt MFuelling estimated was at least 15 litres off if not more so I put more fuel in than what I was supposed to. $30 difference!
Richard LSo friendly!
Rick BGreat customer service.
Daniel FThank you
ANNETTE LGreat staff, straight forward rental. Overall, very pleased!
John SNothing they were excellent
Rad AThe ladies in the office were super friendly and helpful. The truck was easy to driving. Pick up and drop off was super easy. Thanks!
HEATHER HExtremely satisfied with the service we received. The staff was fabulous!
Kristine PJust keep offering coffee!!
Garrin AI thought the staff at this location was exceptional and would recommend based on their great service thank you Larry Simon
Lawrence SExcellent customer service
Darren KVan was ready and clean. Exactly what I needed. Thank you.
Lauren P20’ Truck was on the older side. Seat was very uncomfortable as it was cracked & sagging. Experience at the location was very good.
Glenn WI will never use any other location that the Wellington Road location in Nanaimo. This is the 3rd time I have used them in just over a year and they constantly deliver amazing service, a friendly atmosphere and truly make my business feel appreciated.
Robyn C