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JAMES L
Customer Reviews for Midstates Trailer Distributing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful and convenient
Andrew HJason made it a great experience, and had inventory. Keep up the good work!
DONALD CPhenomenal service and flexibility! Jason made my experience the best ever in the world!
PAUL TThey were amazing
THERESA MJason is very customer orientated. It was a positive trailer rental experience. Thank you
EDWARD AThe checkin and out process through mobile is HORRIBLE. It took over 45 min each time because we had to wait for pictures to be approved
Tanner SChanged locations without an email so we went to the wrong location. This one is not signed well and the driveway is closed off. Uhauls are parked on the side so put up a sign or something.
Taylor MOwners very helpful
mike sMake sure to maintain running lights
Kalvin KThe first had rented from was fantastic and very knowledgeable
Brian MAppreciated the quick service
DIANE WVery with it group!! It was easy to rent with no hassle, they did not apply pressure and told me everything I needed to know including insurance! Thank you. I will rent again.
thomas fThe rep that checked me at the location truly took the time to show me proper connection and inspected everything. Great representative of U-Haul!
PAUL TThe automated return process was arduous
Jennifer NThank you for seamless event
Robert LFriendly and helpful.
Kelly Dnothing!
Elexys ZVery personable service. Thank you Midstates trailering!!!
Derek SEverything went well with no issues. I would leave things as is.
Robert WExperience was excellent! Much better than other experiences I’ve had in the past. Thanks!
doug kThe location changed from my expected pickup and I received a late notice of the change. The location was gated and it was a little confusing understanding where to exit.
Joanne HEverything went smoothly. We'll return in the future.
david hWas all great
Michael MJason was very helpful. The truck was clean and ready to use and included pads and dolly (at an additional charge) if needed. Truck and equipment in good shape. Easy check in/out.
Laurene GThis place should not be allowed to rent anymore. It’s a total dump. Literally…
Michael FVery kind, excellent Customerservice. Would definitely recommend renting from Midstates. If I need a trailer again - will definitely be calling him. I will will refer friends and family.
donna tThe owner of the shop went above and beyond to help me with my unique hauling situation. Highly recommended.
Chris CI was on hold trying to complete my rental FOR AN HOUR!!!!!!!!!!!!!! The whole time I was on hold I was also paying movers who were sitting at my house doing NOTHING! Once I finally got someone on the phone I asked to speak with a manager and was hung up on. Luckily the owner of the business where I was renting from came in early and helped me out. This was AN HOUR AND A HALF after I was supposed to already be in my rental and back home. Your online portal is trash and your process for online rentals is the dumbest most a$$ backwards process I've ever dealt with.
Ben SEverything too me was good. The service was excellent. Thank you
diane gI really pleased with the trailer that I rented, I drove 415 miles with my heavy motorcycle on the top of the trailer , and I had a safe trip on terrible road if so many paholes. The staff both, where I rented and I return, was so nice.
ROGERIO SGreat, friendly, helpful service!
MICHAEL TThe service we received in Sullivan was excellent. He did our paperwork immediately and then helped up remove the the trailer from our truck. I will recommend this place to family and friends.
BOB WExcellent service. The reservation process was simple and the personnel were excellent in explaining the proper safety and use of the trailer.
PAUL TAt least was friendly and helpful. Instructions to call first but had to call two separate days to get a response
ANGELITA FSuper helpful !!! Helped me trouble shoot a blown fuse on my SUV. Thank You. Great service.
Michael CWhy was the trailer $200 more at this location vs the online price? We had to take it because it was our only option - we went to our original pickup site in Maplewood the day before and arrived just as they were closing and they refused to help us. We were on a deadline and had to take what we could get in Wisconsin the next day. This was all a very disappointing and frustrating experience and added a lot of stress to moving across the country, and as a result I will avoid using Uhaul again in the future.
Mike KPerfect experience! I will return .. equipment worked well and very easy pickup and drop off .. the guy was very nice and sure knew everything about trailers…
David CThe customer service was above and beyond. I will return in the future!
Geneva BGreat team to work with, they had me out the door in no time!!
Daniel DFairly easy reservation and check-in online. The trailer and equipment were waiting for me when I arrived. Ten-minute hook-up and was on my way. Dropped it off after hours. Very satisfied with the overall rental experience.
KERRY VVery positive experience, only negative was the web site said they open at 8... it was 8:30 when they opened
Steven HGreat Job,Thank You !
bruce kGreat Service
Thomas CAlways a great experience and assistance in everything we need!
Scott BPicked up truck after hours using 24/7. It worked but was a little confusing using it for the first time.
Scott SDon't change, great service
joe sNothing
Julie RStaff was exceptionally pleasant to deal with.
jim kAlways a great experience whenever I rent here. I would recommend this location to anyone & everyone.
Scott B