Customer Reviews for Midtown Gas & Grill
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Midtown Gas & Grill
Holly F. on
I loved being able to check in online & get so much of the paperwork completed before picked up my truck. Truck was super clean. Rental personnel were very pleasant and professional. Drop off was a cinch. Would highly recommend the Boonville, NC location.
Richard L. on
More 10 foot trucks available.
anna H. on
I was rerouted to pick up a truck in Boonville because where I secured my first truck pickup, in Elkin, was a total disaster. I had to drive 35 minutes to get to Elkin. In Elkin, I had a confirmed 15 foot truck for a one way route to Boone; when I went to pick it up, the man states he doesn’t have any trucks available until the following day. So I called U-Haul who found a 26 foot truck in Boonville; so I drove an additional 20 minutes to that location. Once there, the staff was polite, but the “person who handles the U-Haul stuff was out of town†so I had to wait another 30 minutes for them to get him on the phone to confirm my pick up. I am so disappointed in this experience. I wish U-Haul would have contacted me to let me know the first location did NOT have a truck for me so I wouldn’t have wasted my whole morning running around as I did.
Russell H. on
Great staff very helpful
ryan C. on
It was not immediately clear where I needed to go to pick up the keys when I arrived. This location needs better signage indicating location of pickup for keys.
Bill D. on
A little difficult to figure out where the office was
keith C. on
I drove 17 miles. I put in 4.5 gallons of fuel. The guage didn't move, and the " miles to empty" indicators showed less than when I picked up the truck. WHAT THE HELL IS UP WITH THAT?!?!?!. I made sure that it was known that I put fuel in the truck.
Craig C. on
Extremely nice and very easy to deal with
mark S. on
Stated that my truck was able to pull a 6x12 trailer sms turned out it done transmission damage to my truck it started to pull and drag and when going up a incline it would rev up until about 30 mph them start kicking in. Come to a stop it would do the same thing. Got to destination and turned trailer in and trick still doing same. Auto repair place said it was the station on the transition that caused the damage.
hobert E. on
The experience was very easy and pleasant. The truck was in excellent condition and clean.
marty G. on
Just need to install jacks on the trailers so they will be easier to hook up and un hook..
Christopher M. on
The drop-off was an easy experience with no hassle. Thank you!