Filling out the return report was annoying and a hassle. Every time it directed me to take a picture, I had to exit the browser to open my camera. Then going back to the browser,I would have to restart the process. Every single time. I'm not going to waste time like that again or suffer a convenience fee.STUART H.
Customer Reviews for MidTown Tire LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SAMUEL S.
There when I need them that's they haul place I tell everyone to goANTHONY R.
Staff was friendly and very professional, they explained everything and the process was quickSHARONNE T.
Customer did not leave a comment.FRANCES B.
Everything was just fine..Thank you....VICTORIA B.
When I got there I wasn't told they don't take cash, luckily my friend had a credit card with them. The Uhaul truck was parked in a bad spot to pull out, had to go between a van parked 5ft away and a huge pothole dip in the sidewalk that lead to the busy main street which happens to be at a traffic light, couldn't see to my right pulling out so had no clue if traffic was coming or not. That is very dangerous this needs to be looked into, had someone hot me they would of said it was my fault eventhough any person pulling out from that back spot wouldn't be able to see anything to the right coming from that traffic light. And the gas meter kept jumping around so you don't know exactly how much gas you've really used, that needs to be checkedRAKESHA H.
Nice polite courteous, prompt young man it was a pleasure doing business with him keep up the good work!!!BRIDGETT B.
Customer did not leave a comment.Alegra R.
The online check in process was kinda complicated nut i figured it out.. I dropped it off the same day and they were closeed and had to use the online drop off but everything turned out well.donnie J.
Trying to charge me 180.00 for 4 hrs or less of use because the gas was a hairline off of a quarter tank and a lil dirt was in back when truck was dirty not clean and now I can't get refunded my 40.00 never will use again and I won't advise no one else to use uhaulREGINA L.
Customer did not leave a comment.ERIN S.
Good customer serviceBUNITTA F.
no where too park when return truck no room to move around inside did not explain a charge of 15.38 was forRONIE M.
Customer did not leave a comment.Aaron P.
The pickup location didn't have clear store front signs, stating where the entrance was. It wasn't the worst pickup location, however it wasn't the best.GREG H.
Customer did not leave a comment.Beth B.
Customer did not leave a comment.Avery B.
Billed wrongCOURTNEY K.
Very friendly and professional experience. Fast check in, and checkout. Would definitely recommend this location for your rental needs.Warren H.
Customer did not leave a comment.Stephanie B.
Everything went well except for the truck I wanted was not there. I ordered the big truck and ended up with a smaller truck and had to take three trips instead of one. But the people was kind and courteous and friendly. and I should have got a bigger discount since I had to take three trips instead of one.TRUMAN C.
I came in at 10PM and dropped off the key - I went back in the morning and saw the instructions for check-in. The app got to the step where I could add my dashboard photo. I had taken one the night before but the app did not have the option to upload it. So, I called after they opened. It took 2 more follow up phone calls to finish up the return. The woman who finished the check-in was friendly and helpful - I think they were very busy that morning.FREDERICK H.
Customer did not leave a comment.DORIAN F.
The North Bend location was cool. But I reserved the Spring Grove Uhaul location. When I arrived to pick up my truck with a dolly, my truck was not there. I had to relocate to a different Uhaul location which was a inconvenience plus it added extra mileage to my move. I was not happy with that part of my experience. In addition I was not compensated for the inconvenience. I would appreciate a call from management regarding my bad experiences. Thank youSHELLY P.
Customer did not leave a comment.Regina B.
Nothing everything was great!!!!AMBER B.
Customer did not leave a comment.Rachel M.
Can't think of a thing.Margaret W.
Nice peopleLarry S.
I came to check N at 6:30p I had to wait over an hour for owner to move another uhaul truck so that I could leave the lot overly frustratingTIFFANY D.
Tommy was professional and efficient! Thanks for the great service!denise H.
Customer did not leave a comment.Tera D.
Customer did not leave a comment.Tera D.
Customer did not leave a comment.NICKOLAS S.
More information as to the type of truck. Platform or none.Marsha S.
Customer did not leave a comment.Daryl J.
It's not broke, don't fix it!MYRA B.
Customer did not leave a comment.yutian L.
Customer did not leave a comment.lee C.
Customer did not leave a comment.WILLIAM E.
I paid for a dolly and no dolly was in the truck. I was charged $75 after turning the truck in for a dolly. I contacted Midwest Tire and they did follow up to make sure that that charge is removed and my money is refunded.Karla D.
They never gave me back my refund from the truck and i believe they are ripping folks offMOSES B.
Customer did not leave a comment.Meghan S.
There were a lot of rental options available on site, which also limited customer parking, so I parked on the street (residential). Would not stop me from using this location in future.ELIZABETH S.
I was unable to return the vehicle virtually via my phone as the link sent to me via text displayed the following error â€œSomething went wrong on our end, we've made a log of what happened and will fix the issue as soon as possible. Please try again in a few momentsâ€. I tried again multiple times but the error continued. As a result, I was charged an extra fee for not returning the vehicle correctly. Not sure what else I could of done.Mark B.
Robert was very helpful.Debra A.
Well, I was charged 10.50 for gas for traveling a total of 3 miles. I put 2.00 gas in the truck. The picture that was posted was not a representation of the amount of gas that was actually in the truck. I received it with less than what was in the picture but was unable to post a different picture. That is a scam to get extra money to me. I had already paid for 2 miles more than I actually went but was still charged 10.50 for gas. This is the second time that they have added extra charges for gas that shouldn't have been applied. It is very unprofessional as well. I gave them a second chance and will never do it again.Sharon H.
Customer did not leave a comment.Jacqueline M.
Customer did not leave a comment.Landon L.
We rent trucks for Ministry often by far this was then worst experience. When walking in no one had on a mask and there was even a lady smoking inside the location. The truck had an awful smell and had let hair all over the floor of the truck. It was pulled up by the guy at U-Haul so he had to smell it. I had to have the truck so I drove it. I ended up driving it back (15 miles from where I was picking up food to give out to those in need) to show the guy at U-Haul he did not look at it he told me he would give me a discount when I returned the truck. Not only was no discount given I had to pay the mileage to bring the truck up to the place. When I returned the truck the young man that took it in said he smelled the truck when it came in last. Maybe this was a one off and I happened to be the one. The people at the location were nice but I rented a truck not nice people. I normally don't write bad reviews but this one was written to help the location become better. The last thing I wanted to experience was getting out of a truck to deliver food smelling like cigarettes and dog urine. If the truck was clean I would have not commented at all.Joseph B.
Customer did not leave a comment.Selene S.
Make sure that the moving trucks are properly maintained. The truck we got was not really safe to drive. Overall my experience with U-Haul was above average.Lashonda F.
Customer did not leave a comment.Christopher E.
Customer did not leave a comment.Joseph D.
Let us know ahead of time that you will be scanning our drivers' licenses. That was a bit much and I did not appreciate it, particularly because I had no idea who would be receiving this information. I called the 1-800 number and was on hold for an extremely long time. This caused an unnecessary amount of stress for me and the service provider. Had this not been an emergency, I would have cancelled the reservation and gone elsewhere. Cell phones DO NOT offer the type of security that would limit the chance of identity theft. I don't blame the service provider; I blame U-Haul. That was really ridiculous!Rhys R.
Service was prompt and friendly. Called at 8:30 am and was in a truck by 9:15. Thanks!Vincent S.
I reserved the U-haul several months in advance. The day before travel I received a call that the location for pick up had changed. This location was not at all convenient and much further from my house. When I drove off with the truck the low gas indicator light came on and I had to get gas before I even got home to load the van.SHARI K.
The Uhaul agent wasn't there. I didn't get my truck on time. It was a confused mess. But the one guy was really nice, although he was alone and stressed.Natalie J.
Customer did not leave a comment.Edward D.
The staff at Midtown Tire LLC were efficient and helpful. They got me in and out hassle free. Highly recommend renting a U-Haul cargo truck/van from Midtown Tire LLC.MARK B.
The truck's interior was dirty. The card has visible tag and liquid spills. The tow had dirt crumbs everywhere. The truck itself was very raggedy to driveMYESHA J.
Customer did not leave a comment.Matthew E.
Customer did not leave a comment.SUJYOT P.
It's really hard to get in and out of that location when renting a UHAUL. There are constantly people there getting their tires serviced and it was so busy people had the driveway blocked. We had to track someone down to ask them to please move their vehicle.Brittany F.
My rental pickup time was 8am. I arrived at 7:50. The guy that handles the rentals did not show up until 8:30. This cut into my moving time. I asked if I would receive a discount and he said no. When he did arrive, his pants were down his butt. His appearance was so unprofessional. I'll never rent from this place again.sonja H.
Customer did not leave a comment.SHARON L.
Customer did not leave a comment.REBEKKAH P.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.Adria S.
Customer did not leave a comment.MICHELLE I.
Customer did not leave a comment.LESLIE N.
I find your return process for after hours to be (frankly) a pain in the neck. Didn't like it the first time I used it...didn't like it this time as well so I didn't do it. Midtown was gracious enough to do it for me the following day, for which I was grateful.KAREN C.
Customer did not leave a comment.cody E.
Customer did not leave a comment.Chandra T.
Customer did not leave a comment.Beth H.
The uhaul rep was not there when I arrived and the one other worker there did not help and was sitting in his car. He gave no updates as to when the uhaul rep would be back. I ended up waiting 15 min after my reservation time and he showed up. He apologized and said that he was going out of town for the holiday weekend and needed to go to the bank to get money. This was very unprofessional and I expected on time service seeing as i called ahead the day before to confirm my order.Hannah R.
Customer did not leave a comment.Kimberly M.
I went to my initial drop off location and they do not take 26 ft trucks. Had to wait for customer service to find a different location. At second location had to go and get more gas, they wanted to charge me $38.50 even though I showed them a photo of fuel level when I picked up truck. I was not happy with my overall experience. But the truck severed it's purpose.Yvonde W.
The first guy who checked us in was rude and didn't act like he knew what he was doing. We didn't want to much interaction so I uploaded his license, his license number and other info but my husband ended up having to give that info all over again. I wanted to walk out but we needed to rent the van and I didn't know where and if we could get another one that day so we stayed. We will never go back to that location again. The second guy, maybe the owner, was able to step in and took care of the rest of the process.Olubanjo A.
Customer did not leave a comment.Jamezena H.
Rented a U haul from this location... it cost me $90!!! For a 1 hr of use and 20 miles distance. What the hell? This Vendor tacked on EVERY extra he could then charged me $30.96 for a 20 mi ride at .99 a mile?? Rip off!NIESHA H.
Friendly service. All employees should know how to return equipment.Julia I.
Customer did not leave a comment.Leroy A.
Moore staffClarence W.
Customer did not leave a comment.Heather D.
Customer did not leave a comment.Natalie L.
Customer did not leave a comment.KiAna D.
Great customer service . The people at this location really went the extra mile to help me return the trailer .daniel B.
Customer did not leave a comment.Shawnette D.
Was charged way more than expected.Yadiah G.
I was not a big fan of how long the mobile check in process tookRobyn O.
Tell them not to do the online service because it's very misleadingAlegra R.
I was told the gas tank was half full, it was actually at a quarter. I went ahead filled it to half to avoid causing issues. Just something to be aware of.Kathy L.
Customer did not leave a comment.Angie P.
Customer did not leave a comment.Joyce T.
Customer did not leave a comment.Deena R.
Customer did not leave a comment.Jose V.
Dropped truck off around 7 to 8pm same day of the rental. Site did not check in the rental until monday resulting a 2 day extra charge of $40 each charging my card $80 extra plus tax and fees. Had to call customer care and the site lied saying I dropped it off Monday. Now the dispute is being followed up by uhaul management by checking video footage. Refund is pending their findings. I do not recommend this location to anyone to pick up or drop off.Kyle W.
The on-line returning process for after hours, was very frustrating. Luckily I was able to call customer support and get help and verification that my truck was brought back early.Melinda N.