Customer Reviews for MidTown Tire LLC
(U-Haul Neighborhood Dealer)

489 reviews

1100 W North Bend Rd   Cincinnati, OH 45224

(513) 906-4899

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 5:30 pm
  • Sun: 9 am - 3 pm
Special Operating Hours
  • 12/24/2021: 8:00 am - 3:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(513) 906-4899

1100 W North Bend Rd
Cincinnati, OH 45224

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 5:30 pm
  • Sun: 9 am - 3 pm
Special Operating Hours
  • 12/24/2021: 8:00 am - 3:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great customer service was in and out

AMBER J. 
Rating:
5.0

They were all friendly and got straight to the point. I appreciate their professionalism.

LAILA H. 
Rating:
5.0

I will surely go back to this spot. Good people.

PATRICK C. 
Rating:
5.0

It was very very unprofessional I had to wait hours for my U-Haul I was scheduled for a certain time didn't receive it till hours later while it was sitting there and the gentleman who was supposed to give me the U-Haul was too busy outside talking to a female getting tires off a truck it was very inconvenient for me and my family I would not recommend this U-Haul location to anyone

DEBORAH F. 
Rating:
3.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Great service 👏

YVONNE P. 
Rating:
1.0

It was cramped and dirty. Attendant did not see our reservations and gave it to some one else. Then have us a truck reserved for someone else who had not yet arrived We were told by Sharonville office it would cost $1,000 to drop off truck there instead of original site! It was a long and unpleasant day .

HERMAN K. 
Rating:
1.0

The lady she explained everything terribly ended up charging us 101 dollars for 31 miles I told her I will be going 60 miles and she said we would be getting money back so we get back something was wrong with the meter after 31 miles of driving it went up some how and she said she would have to charge us 9.50 because we filled it up past the line we got it we was thinking it was bull but we just wanted to be done so she minus the 9.50 from the 20 we should've got back for not going the whole 60 miles so then she came up with some more bull why we don't get anything back we just left never going back there again recommend everyone stay away from this location

ARON M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

greg W. 
Rating:
1.0

Your gas gauge is not very responsive. I stopped filling as soon as I saw the gauge start to move and it moved another 1/8 tank after I stopped fueling. Not happy about giving you all an 1/8th tank when I'm struggling to make ends meet. Gas is 3.15 per gallon. It would be awesome if you could refund me that back somehow.

Christopher H. 
Rating:
3.0

Location need to be clean and well maintained.

Bhaskar P. 
Rating:
5.0

Good service

ANEIDRA H. 
Rating:
3.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Things went very smoothly! The staff was friendly and helpful!

Dustin B. 
Rating:
5.0

Everything WAS GREAT. The lady at the desk explained everything. She was very courteous and helpful.

JULIA M. 
Rating:
5.0

Customer did not leave a comment.

AMER S. 
Rating:
4.0

Nothing. Had no issues..

JACINTA A. 
Rating:
1.0

I booked online for 4 hours via the 24/7 hour pickup that Uhaul promotes. However, when I woke up to get the truck at 7am, I got an alert saying I couldn't pick it up at 7am, I had to wait until the location opened at 8am - so my 4 hour rental was now down to 3 hours. When I arrived at the location they took their good old time getting me logged into the system, so by the time I actually got my truck, it was 8:30 and I could only have the truck for 2.5 hours now. The reason the timing sucked is ALSO because the location told me they couldn't loan me the truck unless I promised I'd have it back by 11am, because the online reservation system books rentals back-to-back. Which is normally fine, but given I was TOLD online I could pick-up the truck at 7am, but that morning told I couldn't pick it up at the scheduled time, that was a HUGE problem. The location told me it'd charge me a $50 fee if it was late. All of this just sucks. I rented a truck for FOUR hours, not 2.5 hours and I was treated as though I was inconveniencing everyone because I rented online and used the 24/7 hour service. If the location doesn't OFFER the 24/7 servicing, DON'T offer it online. It screwed up the entire day and we got half-moved (this after the movers already failed to show up during the original moving day {not UHaul's fault}). This is a dumb service and didn't save me any time or heartache.

ASHLEY K. 
Rating:
3.0

Maybe a different entrance than going through the tire shop. Custer service was excellent!

BARBARA H. 
Rating:
3.0

Customer did not leave a comment.

PATRICK S. 
Rating:
4.0

Let us know if truck won't b at location

ANTHONY H. 
Rating:
5.0

Very nice service. Equipment was clean and customer service was great. Would definitely recommend to a friend!

Monty B. 
Rating:
4.0

The lady that check us in was very polite, informative and nice. We need more people like her

HILDA P. 
Rating:
5.0

Customer did not leave a comment.

MAURICE W. 
Rating:
3.0

Customer did not leave a comment.

MITCHELL C. 
Rating:
5.0

Customer did not leave a comment.

BERNICE T. 
Rating:
4.0

Customer did not leave a comment.

TONY H. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW T. 
Rating:
1.0

Customer did not leave a comment.

GANGA R. 
Rating:
4.0

Customer did not leave a comment.

Camille W. 
Rating:
3.0

Customer did not leave a comment.

BEVERLY A. 
Rating:
3.0

Customer did not leave a comment.

FELICIA I. 
Rating:
2.0

The truck was absolutely filthy And totally beat up on all sides.

Caren H. 
Rating:
5.0

Customer did not leave a comment.

JASMINE G. 
Rating:
5.0

Great people. nice fast and a hurry.

ARIC W. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH D. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

Mon G. 
Rating:
5.0

Customer did not leave a comment.

SUSAN J. 
Rating:
5.0

Customer did not leave a comment.

Domonique C. 
Rating:
3.0

I was satisfied

VANESSA I. 
Rating:
4.0

Customer did not leave a comment.

PATRICE P. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

MidTown Tire LLC has provided my family the very best in service for renting a moving truck. Fast, cureous, professional service. We have rented from MidTown Tire LLC 4 times in the past 2 years, and every visit has been great. I would recommend other UHaul locations model their services afte this location.

BERNICE T. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY B. 
Rating:
4.0

Customer did not leave a comment.

Abderrahmane M. 
Rating:
3.0

Filling out the return report was annoying and a hassle. Every time it directed me to take a picture, I had to exit the browser to open my camera. Then going back to the browser,I would have to restart the process. Every single time. I'm not going to waste time like that again or suffer a convenience fee.

STUART H. 
Rating:
2.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
3.0

There when I need them that's they haul place I tell everyone to go

ANTHONY R. 
Rating:
5.0

Staff was friendly and very professional, they explained everything and the process was quick

SHARONNE T. 
Rating:
5.0

Customer did not leave a comment.

FRANCES B. 
Rating:
5.0

Everything was just fine..Thank you....

VICTORIA B. 
Rating:
2.0

When I got there I wasn't told they don't take cash, luckily my friend had a credit card with them. The Uhaul truck was parked in a bad spot to pull out, had to go between a van parked 5ft away and a huge pothole dip in the sidewalk that lead to the busy main street which happens to be at a traffic light, couldn't see to my right pulling out so had no clue if traffic was coming or not. That is very dangerous this needs to be looked into, had someone hot me they would of said it was my fault eventhough any person pulling out from that back spot wouldn't be able to see anything to the right coming from that traffic light. And the gas meter kept jumping around so you don't know exactly how much gas you've really used, that needs to be checked

RAKESHA H. 
Rating:
5.0

Nice polite courteous, prompt young man it was a pleasure doing business with him keep up the good work!!!

BRIDGETT B. 
Rating:
5.0

Customer did not leave a comment.

Alegra R. 
Rating:
5.0

The online check in process was kinda complicated nut i figured it out.. I dropped it off the same day and they were closeed and had to use the online drop off but everything turned out well.

donnie J. 
Rating:
1.0

Trying to charge me 180.00 for 4 hrs or less of use because the gas was a hairline off of a quarter tank and a lil dirt was in back when truck was dirty not clean and now I can't get refunded my 40.00 never will use again and I won't advise no one else to use uhaul

REGINA L. 
Rating:
5.0

Customer did not leave a comment.

ERIN S. 
Rating:
5.0

Good customer service

BUNITTA F. 
Rating:
3.0

no where too park when return truck no room to move around inside did not explain a charge of 15.38 was for

RONIE M. 
Rating:
5.0

Customer did not leave a comment.

Aaron P. 
Rating:
3.0

The pickup location didn't have clear store front signs, stating where the entrance was. It wasn't the worst pickup location, however it wasn't the best.

GREG H. 
Rating:
5.0

Customer did not leave a comment.

Beth B. 
Rating:
3.0

Customer did not leave a comment.

Avery B. 
Rating:
2.0

Billed wrong

COURTNEY K. 
Rating:
5.0

Very friendly and professional experience. Fast check in, and checkout. Would definitely recommend this location for your rental needs.

Warren H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
Rating:
4.0

Everything went well except for the truck I wanted was not there. I ordered the big truck and ended up with a smaller truck and had to take three trips instead of one. But the people was kind and courteous and friendly. and I should have got a bigger discount since I had to take three trips instead of one.

TRUMAN C. 
Rating:
3.0

I came in at 10PM and dropped off the key - I went back in the morning and saw the instructions for check-in. The app got to the step where I could add my dashboard photo. I had taken one the night before but the app did not have the option to upload it. So, I called after they opened. It took 2 more follow up phone calls to finish up the return. The woman who finished the check-in was friendly and helpful - I think they were very busy that morning.

FREDERICK H. 
Rating:
1.0

Customer did not leave a comment.

DORIAN F. 
Rating:
2.0

The North Bend location was cool. But I reserved the Spring Grove Uhaul location. When I arrived to pick up my truck with a dolly, my truck was not there. I had to relocate to a different Uhaul location which was a inconvenience plus it added extra mileage to my move. I was not happy with that part of my experience. In addition I was not compensated for the inconvenience. I would appreciate a call from management regarding my bad experiences. Thank you

SHELLY P. 
Rating:
5.0

Customer did not leave a comment.

Regina B. 
Rating:
5.0

Nothing everything was great!!!!

AMBER B. 
Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
5.0

Can't think of a thing.

Margaret W. 
Rating:
5.0

Nice people

Larry S. 
Rating:
5.0

I came to check N at 6:30p I had to wait over an hour for owner to move another uhaul truck so that I could leave the lot overly frustrating

TIFFANY D. 
Rating:
5.0

Tommy was professional and efficient! Thanks for the great service!

denise H. 
Rating:
5.0

Customer did not leave a comment.

Tera D. 
Rating:
5.0

Customer did not leave a comment.

Tera D. 
Rating:
5.0

Customer did not leave a comment.

NICKOLAS S. 
Rating:
4.0

More information as to the type of truck. Platform or none.

Marsha S. 
Rating:
5.0

Customer did not leave a comment.

Daryl J. 
Rating:
5.0

It's not broke, don't fix it!

MYRA B. 
Rating:
4.0

Customer did not leave a comment.

yutian L. 
Rating:
5.0

Customer did not leave a comment.

lee C. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
3.0

I paid for a dolly and no dolly was in the truck. I was charged $75 after turning the truck in for a dolly. I contacted Midwest Tire and they did follow up to make sure that that charge is removed and my money is refunded.

Karla D. 
Rating:
1.0

They never gave me back my refund from the truck and i believe they are ripping folks off

MOSES B. 
Rating:
5.0

Customer did not leave a comment.

Meghan S. 
Rating:
4.0

There were a lot of rental options available on site, which also limited customer parking, so I parked on the street (residential). Would not stop me from using this location in future.

ELIZABETH S. 
Rating:
5.0

I was unable to return the vehicle virtually via my phone as the link sent to me via text displayed the following error “Something went wrong on our end, we've made a log of what happened and will fix the issue as soon as possible. Please try again in a few moments”. I tried again multiple times but the error continued. As a result, I was charged an extra fee for not returning the vehicle correctly. Not sure what else I could of done.

Mark B. 
Rating:
5.0

Robert was very helpful.

Debra A. 
Rating:
1.0

Well, I was charged 10.50 for gas for traveling a total of 3 miles. I put 2.00 gas in the truck. The picture that was posted was not a representation of the amount of gas that was actually in the truck. I received it with less than what was in the picture but was unable to post a different picture. That is a scam to get extra money to me. I had already paid for 2 miles more than I actually went but was still charged 10.50 for gas. This is the second time that they have added extra charges for gas that shouldn't have been applied. It is very unprofessional as well. I gave them a second chance and will never do it again.

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline M. 
Rating:
2.0

Customer did not leave a comment.

Landon L. 
Rating:
2.0

We rent trucks for Ministry often by far this was then worst experience. When walking in no one had on a mask and there was even a lady smoking inside the location. The truck had an awful smell and had let hair all over the floor of the truck. It was pulled up by the guy at U-Haul so he had to smell it. I had to have the truck so I drove it. I ended up driving it back (15 miles from where I was picking up food to give out to those in need) to show the guy at U-Haul he did not look at it he told me he would give me a discount when I returned the truck. Not only was no discount given I had to pay the mileage to bring the truck up to the place. When I returned the truck the young man that took it in said he smelled the truck when it came in last. Maybe this was a one off and I happened to be the one. The people at the location were nice but I rented a truck not nice people. I normally don't write bad reviews but this one was written to help the location become better. The last thing I wanted to experience was getting out of a truck to deliver food smelling like cigarettes and dog urine. If the truck was clean I would have not commented at all.

Joseph B. 
No reviews have been submitted for this location.

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