I was able to return the truck after a few hours We finished moving early like done in 3 hours I keep on receiving calls asking if I can return it before 4 pm I found out someone double booked the truck I rented Everyone there was friendly I guess it’s not their fault! I paid 229 cad plus put 30 cad gas I’m ok with that! I’m happy with service I was lucky I got to the truck first or I could be the one hoping that it would be returned early or wouldn’t be able to move my stuff and maybe postpone it for another week! I still appreciate the good service though! Thank you
JOSEPH G
Customer Reviews for Midway Parking And Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer had 2 tires that had the steel belt sticking through. The folks here bent over backwards to make it right and put 2 good tires on before I left. There were 3 marker lights out as well but it was far too sunny to have noticed before I left. Overall I would recommend this location as all the folks here are super friendly and willing to help the customer however they can. Uhaul themselves may need to brush up on their maintenance schedule.
CARL BKeep up the good work
Janie MWe had to unseize the tire straps on a car dolly before I could take it. Then after loading up my car on the dolly I had to continually stop on the way home to tighten the tire straps as they loosened while driving. The dolly had both fenders smashed prior to my use and the lighting syste did not work on one side. So I had to make left hand turns without indicating properly.
PAUL ETires were in very poor condition for winter driving unsafe
Keith VMy rental was from Belleville Ont to marmora Ont one way with a drop off at marmora pioneer They refused to take the truck and refund my money! I fueled up the truck at Marmora as I was supposed to Then I had to drive it to Madoc Ont to drop off the truck Then I get charged for the gas to drive the truck to north of Madoc from marmora as was supposed to happen ! Not my fault. Not my gas to pay ! This was all uhaul. That did this. Not the dealer in Madoc Ont ! Uhaul should know when a dealer closes up and forgets to inform the renters! Then make the renter pay to drive it to another dealer over 25 kms away
Richard DThe site to complete our reservation was difficult for the agent to access and all booking etc was done by phone..rather frustrating for us and him .. therefore we had no paperwork until I recieved email and had to return to my home to print said paperwork to be carried in truck.
Kevin WQuick, easy, efficient and extremely friendly!!5*
ELVIS CMy experience with the actual storefront was fabulous. My experience with your app and online booking was a nightmare!!!!!
SHARON YDid the return in the app and it went smoothly. I did go in to talk to the person inside about a non-functional backup light and he was very friendly and helpful.
TAMMY AAll is good
Janie MThey informed us that they wouldn’t charge us for kilometres, but they ended up charging us anyway. We returned the truck within the 4-hour window, yet they charged us for a full day's rental. The next morning, they called us looking for the rental, even though we had returned it the afternoon before. Additionally, I waited almost 40 minutes to complete the return. I am not impressed.
Richard WTruck was kinda rough!
JEFFREY SVery friendly and helpful! Everything went smoothly finalizing our bill. I would definitely recommend this location.
WILLIAM MGreat service
NICOLA MThis is unlikely to happen, because there just isn't enough land available, but I'll mention it anyway. It would be wonderful if there was a circular driveway around the building, so customers could get the big trucks out of the yard without having to back up around a corner.
Bruce FUnfortunately the store is closed when we drop the track.
Maribel TThey are great and very understanding
jeff eAll good, thank you!
Frank DWe dropped off while the location was closed so cannot comment on cleanliness or staff. Large yard, lots of parking and easy to find. You need a not applicable option for cleanliness and staff for after hours drops.
Leslie S$25 for clean fee is ridiculous , should have flexibility Think the guy who dropped off the truck left 1 Tim's cup. Not coming back to U-Haul that was crazy.$25 for one cup. People are starving in Canada U-Haul doesn't need the money that bad. $5 maybee for 1 cup, but not $25
Gord RClean vehicle, efficient service, very customer focused and friendly. This location in Madoc ON, should serve as exemplary to our main Ottawa ON location!
Guy JEnsure that when people book online all products are available if it states it. We had rented 3 dozen furniture pads, when we arrived they didn’t have any available (and don’t care them ever) This then left us in a bind trying to find protection for moving.
Lisa RJust maintain what you have. The rental agent was just excellent supportive and friendly. Just need to keep up that good work.
Guy GNice person at the cunter. Very friendly Thanks
JALALUDDIN STruck was clean. Lack of fuel and not being in the original pickup depot was a major hurdle to overcome. Last minute and find out your truck order is 50 miles away …..,,
Glenn VExtremely easy to drop off the truck, and the location was reasonably close. Service was fast and friendly.
Bob Sconveniently located but owner was away, although drop off made during opening hours, so cannot say that they were helpful
robin oThe service is already great!
joseph gNothing to improve all was amazing at this location staff very friendly
Austin QNobody onsite when I got there
John BStop overbooking double booking trucks and storage units. Worst experience ever.
Debbie SWe were very happy with everything from location, to equipment to service. Thank you
Julia RThe staff were extremely friendly and warming. Welcoming toward myself and my partner. Vehicle was in good condition and they provided detailed instructions for my trip.
Cole GGreat experience!
doug mVery friendly and polite!
JAMES RGreat service! Honest and knowledgeable staff, answers calls in timely way, and willing to take the time to answer all my questions. No extra charges or u-sales here! Would definitely rent from this location again. Kathleen Madoc
kathleen sFriendly helpful service.
Rod WFantastic Place and the people are great with amazing service. Definitely recommend location and already have
Chris EGood customer relation. Would rent again from him.
Kevin CThe service and location is really excellent. I suppose the only thing Uhaul can do is to continue to have the appropriate truck that the customer has ordered. Thats all. Everything was fine.
Jane MMADOC has Excellent Customer Service! Thank you!
richard tYou can make it cheaper to rent , 500 dollars is aweful expensive for a one day rental with a two hundred mile round trip
harry sAccommodating new dealer in an area needing this service.
Bill SPick up was smooth. The gentleman was very friendly, eager to help, knowledgeable, enthusiastic about the business. Able to answer any questions. The place was immaculately kept, both inside and out! Absolutely Awesome Experience!! Would definitely go back to this location if we needed to rent a trailer again.
MARY BGreat People and Location Fantastic to work with would recommend them to all my Friends
Chris EFor a NEW franchise dealer this owner has a fantastic business acumen and was pleasant and knowledgeable about the Uhaul “ way of doing business “
Dave MNice Guy great place to pick up your rental. I was the first customer there. It was a Pleasure
Mathias S