Customer Reviews for MidWay Self Storage
(U-Haul Neighborhood Dealer)

93 reviews

24560 Cole Ave   Mattawan, MI 49071

(269) 668-1358

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(269) 668-1358

24560 Cole Ave
Mattawan, MI 49071

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ROBERT M K. 
Rating:
5.0

Customer did not leave a comment.

CAREY JANE F. 
Rating:
5.0

Customer did not leave a comment.

GEORGE WAYNE B. 
Rating:
5.0

Nothing

Amy H. 
Rating:
5.0

Customer did not leave a comment.

KYLE BRYCE T. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY RAY B. 
Rating:
3.0

Staff at pick-up location was great. Super nice guys.

DeAnna W. 
Rating:
5.0

Customer did not leave a comment.

BRENT T. 
Rating:
3.0

They did mot jabe the appliance dolly I asked for

James L. 
Rating:
5.0

Customer did not leave a comment.

Derek E. 
Rating:
5.0

Customer did not leave a comment.

DONALD WAYNE G. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASEUGENE B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL JAMES H. 
Rating:
5.0

The owner was great!! Had his employee John meet me after working hours so I could get a truck. John was very courtesy and friendly. We will be back to them in August to move daughter again!!!!! 😉

Pamela R. 
Rating:
5.0

Great location, the guys were awesome! Definitely would go out my way to rent from this location

Brandy B. 
Rating:
5.0

Customer did not leave a comment.

ANNA LILLIAN W. 
Rating:
5.0

Original location on Stadium in Kalamazoo. No trailer available despite reservation. Staff was rude and dismissive.

WILLIAM ALLEN Y. 
Rating:
5.0

Customer did not leave a comment.

Owen H. 
Rating:
5.0

Just rented their car towing trailer and so glad I got this place - Blake who took care of us was so great. Place was incredibly neat and clean plus he hooked up trailer before I left. Could not have asked for better customer service - this will be the only place I use for uhaul rentals after this

HARRY ARTHUR C. 
Rating:
4.0

Customer did not leave a comment.

Evan W. 
Rating:
5.0

Customer did not leave a comment.

JOHN GRIER A. 
Rating:
5.0

I had excellent customer service at this location and would definitely recommend them!

Terry S. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

TERRI ANN A. 
Rating:
5.0

Customer did not leave a comment.

YVONNE LORRAINE L. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Easy location to get to and even though it was after hours the gentleman saw we were there through the ring doorbell and saw we were having issues checking the truck back in and called us and offered to check it in for us at no extra charge. Plenty of space in the lot to park the rental.

Anne M. 
Rating:
1.0

Your trailer wiring was faulty and I was told it was my wiring...took it to a place and all checked out...cost me an hour extra of my time and a troubleshot fee that was totally unnecessary. now I see they charged me 2.12 extra for a wrong drop off...what is this...you charge us for stuff we are un aware of...uhauul is a ripoff...I will never use you ever again...I'll go to Penske

Francine S. 
Rating:
5.0

Bought out boxes there before our trip to FL. Very nice and helpful.

Danne F. 
Rating:
5.0

Customer did not leave a comment.

Lukeanthony A. 
Rating:
4.0

U-HAUL MESSED MY RESERVATION UP BUT ANGIE FROM GRAND RAPIDS MI FIXED IT. THE MIDWAY U-HAUL IN MATTAWAN MI WAS GREAT. EVERYTHING WAS READY TO GO WHEN I ARRIVED. BLAKE WAS VERY HELPFUL & FRIENDLY. I WOULD RECOMMEND MIDWAY & WILL. GREAT JOB THANKS

FREDERICK ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER JASO L. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA CLAYTON S. 
Rating:
5.0

Customer did not leave a comment.

Kellyann D. 
Rating:
5.0

Customer did not leave a comment.

RICKY JAY D. 
Rating:
5.0

Customer did not leave a comment.

GERALD DOUGLAS T. 
Rating:
5.0

Great location, helpful staff. Open all hours. I'll use this location every time.

TIMOTHY LEE S. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Great service. Bob was very helpful

MICHAEL JOHN V. 
Rating:
5.0

Customer did not leave a comment.

Deedra R. 
Rating:
5.0

Customer did not leave a comment.

JOHN CHARLES G. 
Rating:
5.0

Super friendly staff, quick hookup and this trailer was exactly what we needed!

Tina D. 
Rating:
5.0

I had trouble with getting the location service to work vis Safari web browser on my iPhone. I ended up downloading Google Chrome and got it work. Just a tip for anyone who has similar issues with the location services for after hours drop off

Jonathan R. 
Rating:
5.0

Excellent customer service, from the moment I simply called to inquire if they had what I was looking for to the moment of unhooking the trailer from my vehicle. All staff was friendly, knowledgeable, helpful and personable...it was much appreciated! Blake was there both days and genuinely acted like he cared about the company and his job there. Great job!

CONSUELO A S. 
Rating:
5.0

Very friendly staff and very much willing to work with me and my time table.

Benjamin E. 
Rating:
5.0

Absolute BEST UHAUL service I've ever had in my life! They really do care and they are great people! They treated me like I was there best friend!

BRITTANY STAR H. 
Rating:
5.0

Customer did not leave a comment.

KAREN MARIE M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD JOESPH K. 
Rating:
5.0

Love the location. The staff is wonderful. Highly recommend !!

TAMI KAY W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT JAMES T. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Frank T. 
Rating:
5.0

Customer did not leave a comment.

JOHN BRETTON G. 
Rating:
3.0

The billing in regards to gas was inaccurate

Tom B. 
Rating:
5.0

Quick and easy, and they had the truck running to get warmed up when we arrived.

MARKW S. 
Rating:
3.0

No issues. It was simple and quick to return.

TIMOTHY JAMES L. 
Rating:
3.0

To make sure when you connect the trailer to the truck that it stays so the trailer doesn't disconnect while your packing it.

GARRETT JEFFERSO P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN ALAN W. 
Rating:
5.0

Nothing bad to say it was great thank you midway storage is great and very friendly

PAMELA SUE W. 
Rating:
5.0

Customer did not leave a comment.

KELLY ANNE C. 
Rating:
5.0

The gas gauge stuck at 1/2 a tank while I was replacing the gas I used...which was just a hair over half Then it suddenly unstuck and went from 1/2 tank to full...costing me $36 in gas instead of the $10-15 is should have cost I would like a refund as this was not my fault

Mariah C. 
Rating:
5.0

Customer did not leave a comment.

Michaelr M. 
Rating:
5.0

Owner very nice.

CHARLES EARLE P. 
Rating:
5.0

Customer did not leave a comment.

JAMESALLEN T. 
Rating:
4.0

Customer did not leave a comment.

SANDRA G. 
Rating:
4.0

Have a full tank, & better maintenance in the truck.. The Young man that attend us was very friendly, polite, & helpful👍

Carlosmanuel C. 
Rating:
1.0

I had an appointment to pick up my truck and when I arrived the store was closed and a sign saying will return shortly. A person didn't show up until 45 minutes later and then was having computer issues and it was an unorganized mess.

AMANDAMARIE W. 
Rating:
5.0

Customer did not leave a comment.

KELLY ANNE C. 
Rating:
5.0

open gates at both driveways. the western driveway is very tight.

DANIEL RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

Connie J. 
Rating:
5.0

I had like 60 seconds of conversation with this guy. They seemed nice and accommodating

ANDREW JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

scott G. 
Rating:
5.0

Customer did not leave a comment.

HEATHER K. 
Rating:
5.0

Customer service is always great there

TATIANE FAZZIO G. 
Rating:
5.0

Customer did not leave a comment.

ROBERTCARL W. 
Rating:
5.0

The man who checked us out was also very professional and helpful. We have never had a rental go so smoothly and professionally! Thank you!

SUSAN LYNN M. 
Rating:
3.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

JERRY JOE M. 
Rating:
5.0

This place is awesome! I would highly recommend them. I also think they should be engaged with the U-Boxes there too... they have plenty of space for it. They did a great job with COVID19 safety, too.

Erika W. 
Rating:
4.0

Customer did not leave a comment.

anthony A. 
Rating:
5.0

Best ever customer service from a U-Haul dealer! And I've used U-Haul many times. Very friendly and helpful.

PATRICK MICHAEL S. 
Rating:
5.0

very nice customer service

gary W. 
Rating:
5.0

Each employee at this location was extremely friendly and helpful! Questions were answered with care and professionalism. Thanks so much for all the help during a stressful time!

Bruce M. 
Rating:
4.0

Customer did not leave a comment.

Timothy S. 
Rating:
3.0

We asked several times if a queen mattress and box springs would fit in the unit and they told us yes they would. They did not.

Tamantha R. 
Rating:
5.0

Customer did not leave a comment.

randi G. 
Rating:
5.0

The U-Haul web page needs work kept shutting down . Had to go in & have the dealer fix my reservation. The Dealer took the time after hours to fix it . The dealer was a god send .

Melton L. 
Rating:
5.0

Everything in this process was easy, convenient and professional. Highly recommend using MidWay Self Storage.

William H. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Very helpful thank you

Garry A. 
Rating:
5.0

nothing at this time

Wayne R. 
Rating:
3.0

The guy told me I needed to take pictures of the vehicle and mileage meter on the app but it didn't prompt us too. He looked at it and said it usually works that way. I felt a little nervous leaving the vehicle there with not a way to prove our gas and mileage meter as we left it.

Ash C. 
No reviews have been submitted for this location.

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