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PETER J
Customer Reviews for MidWay Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast, Friendly and Efficient! Organized. No hassle.
CHARLES CThe truck had screws and blankets all in the back. It was not cleaned prior to picking it up
JEREMY F10/10 do not recommend. 0 stars. Pick up was 11:45 and this business closed at 12:00. No one was there. Called uhual, which uhual said someone from this location would contact me… they didn’t and without my permission changed the location of my pick up to 15 minutes away. When speaking with the scheduling manager from uhual they agreed that this branch did not represent or meet the companies expectations. Horrible and lazy ownership. Owner hid inside until I left the location. Ironic how there was one pick up in the parking lot and when I returned that pick up truck was gone. This place should not be allowed to represent uhual. I’ll rent through other companies until I see this branch shut down.
Erik FWasn't told that we only had 43 miles to use it or that it would be 1.00 a mile after that..was told we would get 131.00 dollars back an we got 11.00 back.that was ridiculous
ALFRED DWhen I picked up the truck, the place was closed so I used the app. The truck was filthy in the cargo area (leaves, mud, marijuana leaves ). You know right where we were going to load our stuff. Then the roof leaked into the cargo area while we were moving, it leaked onto a lot of different things, but one was a box of antique books another of concern is a LED TV. My wife’s business clothes got wet too. I guess I took for granted that it would at least be dry inside.
Mark SThe person working there, (i forgot his name) was very nice and knowledgeable. I needed a truck earlier than my appointment because of bad weather, he called and set everything up for me. I will do more business with him and MidWay Self Storage and U-Haul
DOUGLAS JIt was a functional office.
JASON HWhat you provided us was disgusting. No gas AT ALL. DIRTY SMELLY. HEADLIGHTS. NOT WORKING. TRUCK NOT IN FRONT. IT WASNT EVEN CLEANED. We left it with 138 miles on it. Then my invoice was cancelled. Horrible
DIXIE JGreat customer/rep experience. Angelo made the task easy and comfortable.
Constance LNothing! This was the best Uhaul experience I’ve ever had. Thank You so much!!
ASIA MThe Tires were not at the proper air LBS. they were all between18-27-LBS and we stopped at discount tire and had them filled to the properLBS of 60., although the right rear tire was different from the other three.it had been replaced and it had a slow leak. We had to stop 2 times during our trip to fill it.When we got up the next day it was totally flat in our driveway. I filled it with my compressor and returned it and explained to Ace,the man who received it.we were greatfull we did not break down on the busy Freeway. I am sure I will rent the auto transport again as they tow very well and will recommend it to others . Thank you ,Jay Wardlaw
JAY WTruck’s roof leaked. Resulted in wet furniture😟
STEVEN TAlways a pleasure renting from Midway
ANNA WThe staff member who assisted me was extremely friendly and helpful. He went above and beyond to help out! The online reservation process was intuitive and straightforward.
ROGER DOrder appliance dolly was not in the back of the truck and nobody at the store.
Robert DUhaul has the worst online system EVER. Terrible! Not user friendly! Run!
gerry bGreat service. On time. Down to business. Safety oriented.
JOHN FThe salesperson was very friendly and knowledgeable.
Christopher PGreat location. Fast and friendly.
Tim SI have no idea. The team at Mattawan Uhaul do such a good job .
ANNA MLarge lot for after hours drop off. Love the quick and easy drop off process. Will not hesitate to rent again. *personnel not helpful because drop off was after hours.
Deanna BVery friendly and thorough staff. Thank you.
Scott PBlake and Angelo are the best!
william mFast and friendly
Bob VMy experience was great. Customer service was excellent.
Don AVery easy online rental, pickup and drop off at location , friendly staff
Erica BService was friendly, and efficient.
Bob VVery friendly and helpful!
Barbara JThe truck was dirty inside and out, the comparison pictures used were of the truck in a brand new state. The truck is NOT brand new and is actually rather beat up compared to those pictures use. I had to take a picture of every side and put a statement down. I returned the truck just as dirty as you gave it to me. Only, with a bit more gas left in it. But im not a fan of a nasty beat up truck. The truck also pulls a bit to the left while driving. Might want to have that checked out.
Don LEZ in, EZ out! Angelo was helpful and personable.
Greg DThe rental agent Blake did very well as he had to come from another location on short notice. He handled everything well and got us on our way. He’s an exemplary employee. The only problem I had was that the trailer was not cleaned properly and I had to do that before I could load it. I didn’t mention that to Blake because I was focused on getting the trailer hooked up correctly and didn’t notice all the dirt in the trailer. Once I got to the house and as I was cleaning the trailer I noticed a sign in it which mentioned a $15 cleaning fee if not returned clean - I think I’m owed for having to clean it myself. Regards, Dan
Dan WI have used this business numerous times to rent my U-Haul. Never any complaints. Would highly recommend.
TAMI KEasy
Robin HYou all are great
ANNA MThis was the 3rd location that I had to drive to in order to rent a trailer. This location was great but the entire experience was not fun.
matt sUse the website to research and choose the U-Haul. That’s right for you before you go in to the store.
Kellye PNice customer service
Ronald WIt was ok
David HVery well manage.
Thomas SI loved using the lift gate trailer. It was so easy to pick up my lawn tractor and move across town.
Mike WVan was Not checked in correctly from previous use. I was charged immediately for the location’s error but have to wait 7-10 days to get my money refunded. Why is my money tied up for their failure. I was charged for 100 miles and drove 7.2 miles. Van needed oil change and indicator light for rear right door shows open when not. Not fueled up… on Empty, I had put gas in before starting (was given $15.00 credit for gas). Not told officevwould be closed at 2 pm on return. Website says open 7 am-7 pm. No previous explanation of how to complete check in. Extremely frustrating!
Deborah SThe employee that took care of me was very professional, friendly and informative. You would do well to layout greater opportunities for him within U-Haul. He's a keeper from my perspective. Thanks
Bruce DThe store was closed with nobody there for several hours after the posted opening time, so I had to just leave the trailer and call several hours later to let the worker know that I had returned it.
Andrew YEverything worked out great. Thanks!
John GThis place is convenient, staff is always helpful. Never had a problem here.
Tim SAwsome facility, great people.
Mark MAngelo was very friendly and answered my questions. The location was very well organized.
Dwain CI was over charged for mileage
Robin PEasy, convenient, and friendly service.
Carlton RSuper friendly staff and willing to help.
Mark SThe gentleman was very helpful. It was a wonderful experience highly recommend this location.
Miriam PI was really impressed with how fast I got my uhaul I'm really happy with the fast and easy way to rent one keep up the good work 😊😊😊
SYLVIA VGreat rental - easy pick up and drop off.
Steve PI would not recommend Uhaul to anyone. Unfortunately my experience was not very forgiving and I was charged $238 for dropping it off at Mattawan, which is what I put on my original reservation for Uhaul before they called the day before my appointment to let me know my reserved truck was no longer available.
Rosie F