Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was fine the staff friendly and helpful I can't think of anything needed to be changed
Edward H.
Rating:
5.0
Very nice people and very helpful!
Thank you
CARLO W.
Rating:
5.0
Was supposed to get a 26 ft truck in alliance. They said we would have to drive to Sidney, ne to get it. It is 87 miles one way. That was unacceptable, so we got a smaller truck in alliance. We had to get rid of several items to fit into the smaller truck. Not what we had planned. Very disappointed with the correct truck not being available.
JAMES L.
Rating:
4.0
Customer did not leave a comment.
Kim B.
Rating:
4.0
Customer did not leave a comment.
Benjamin H.
Rating:
5.0
Super friendly people, knowledgeable and thorough.
John W.
Rating:
4.0
Customer did not leave a comment.
Cecilia M.
Rating:
5.0
Customer did not leave a comment.
Colette A.
Rating:
5.0
I was supposed to receive a code from U-Haul to get through the gate to access the truck the day before I needed it and never got the code. I ended up having to rush the next morning to get the truck from the office there.
Susan A.
Rating:
3.0
I understand that it was an inconvenience to extend the rental when I wasn't able to get back on schedule but a family member passed away during my trip and the person who took my call practically yelled at me for not being back on time.
Sharon H.
Rating:
5.0
Customer did not leave a comment.
Deborah S.
Rating:
5.0
Customer did not leave a comment.
Bill L.
Rating:
5.0
When a customer calls to make a reservation for a truck please go over the quote so they don't get charge more then expected and tell them about the insurance
Kimberley P.
Rating:
5.0
Customer did not leave a comment.
Steve W.
Rating:
5.0
I'm always surprised how well the trailer tows.
Jeffrey G.
Rating:
5.0
Thanks!
Dustin E.
Rating:
5.0
Customer did not leave a comment.
TANNER W.
Rating:
5.0
Customer did not leave a comment.
Thomas L.
Rating:
5.0
Customer did not leave a comment.
Lee L.
Rating:
5.0
Customer did not leave a comment.
Debra W.
Rating:
5.0
Customer did not leave a comment.
Jason C.
Rating:
5.0
Amanda was very courteous and efficient.
She answered all my questions and covered the rental agreement thoroughly and got me on my way quickly.
Charles U.
Rating:
5.0
Customer did not leave a comment.
CHERYL K.
Rating:
3.0
Customer did not leave a comment.
Desiree R.
Rating:
5.0
Customer did not leave a comment.
ELIZABETH P.
Rating:
5.0
Customer did not leave a comment.
SCOTT C.
Rating:
4.0
Customer did not leave a comment.
albert S.
Rating:
5.0
Uhaul needs more units available in all locations. Had to pickup this trailer 40 miles away, in which there are 4 other dealers closer that had no inventory.
Gregory C.
Rating:
5.0
Nothing great customer service
Jason C.
Rating:
5.0
Customer did not leave a comment.
Jalen H.
Rating:
5.0
Customer did not leave a comment.
Byron O.
Rating:
5.0
Customer did not leave a comment.
Mary M.
Rating:
4.0
Customer did not leave a comment.
Robert M.
Rating:
5.0
Customer did not leave a comment.
Roger G.
Rating:
5.0
Customer did not leave a comment.
GARY H.
Rating:
5.0
Customer did not leave a comment.
Shane W.
Rating:
5.0
Customer did not leave a comment.
Bill L.
Rating:
5.0
Everything went so smoothly from the rental to the return it was a long couple of days and very glad it is done
Christina R.
Rating:
5.0
Customer did not leave a comment.
PAM C.
Rating:
5.0
Customer did not leave a comment.
Pam C.
Rating:
5.0
Customer did not leave a comment.
Cory T.
Rating:
5.0
Customer did not leave a comment.
KERRY V.
Rating:
5.0
Customer did not leave a comment.
Lanny S.
Rating:
5.0
Customer did not leave a comment.
Connie D.
Rating:
5.0
Check in was very quick
Amanda was professional , efficient and welcoming
Great experience
Charles U.
Rating:
5.0
Dropped off on a Sunday, gates were closed and instructions were not clear.
Seth V.
Rating:
2.0
The people at this facility are top notch. However, Alliance seems to be low on the totem pole as far as having equipment available. I was able to rent a utility dolly here successfully. U-Haul needs more equipment especially since there is no competition
Catherine P.
Rating:
3.0
Customer did not leave a comment.
Ryan K.
Rating:
5.0
it was great
robbie A.
Rating:
5.0
Trailer need a jack.,,
Kip K.
Rating:
5.0
The gals at Midwest Farm Service were awesome! Great to work with.
AARON F.
Rating:
5.0
Customer did not leave a comment.
AARON F.
Rating:
5.0
Customer did not leave a comment.
Nicholas M.
Rating:
5.0
We were very pleased. Service was great. The trailer was clean and accomdated our needs in a perfect manner
Deborah D.
Rating:
5.0
I used a trailer and returned to the same place and the cost was very reasinoable
LONNIE G.
Rating:
5.0
Customer did not leave a comment.
Libby U.
Rating:
5.0
Well honestly I wouldnt have changed a thing. The gal that got me ready was very nice and got me going on my way quickly and she stood by her word about cost of the day. Will definatly use this location .
Christina M.
Rating:
5.0
Thanks for hooking up the trailer for me!!!
Abraham N.
Rating:
3.0
Customer did not leave a comment.
JESSE S.
Rating:
5.0
as always great service
Timothy C.
Rating:
5.0
have dealt with them many times and always pleasent and helpfull. and when reserved, the equipment is always there.
.highly recomend
Timothy C.
Rating:
5.0
Customer did not leave a comment.
Ron S.
Rating:
5.0
Customer did not leave a comment.
William G.
Rating:
5.0
Customer did not leave a comment.
Robert L.
Rating:
5.0
Customer did not leave a comment.
Tom T.
Rating:
5.0
Customer did not leave a comment.
Jodi P.
Rating:
2.0
Don't rent damaged equipment.
Don't put the cost and TIME burden on a customer for stocking issues.
Anthony T.
Rating:
3.0
More thorough safety training.
Suzanne T.
Rating:
5.0
Customer did not leave a comment.
Maitreya Z.
Rating:
5.0
Customer did not leave a comment.
Lord Graham R.
Rating:
5.0
Vender should check equipment. Tires were in bad shape. All 4 tires had to be replaced. This guy was going to send me down the road on bald tires.
Pam A.
Rating:
5.0
Customer did not leave a comment.
Craig T.
Rating:
5.0
Very friendly and knowledgeable staff. Made pickup super easy!
Darla S.
Rating:
3.0
Customer did not leave a comment.
Ricardo M.
Rating:
5.0
Customer did not leave a comment.
nathan A.
Rating:
5.0
Customer did not leave a comment.
Matthew H.
Rating:
5.0
...
Christen B.
Rating:
5.0
Customer did not leave a comment.
Keith W.
Rating:
5.0
Customer did not leave a comment.
Amanda D.
Rating:
5.0
Every time we use this location the staff is very friendly helpful
Juanita D.
Rating:
5.0
Customer did not leave a comment.
PEARL T.
Rating:
5.0
Customer did not leave a comment.
BRUCE D.
Rating:
5.0
Customer did not leave a comment.
roger H.
Rating:
5.0
Customer did not leave a comment.
marshal L.
Rating:
5.0
Customer did not leave a comment.
John P.
Rating:
2.0
They don't seem to know what they're doing. Mistakes were made and they had no clue how to fix them nor did they attempt to fix them. I had to spend my time trying to fix their mistakes and it delayed us 2 hours. Poor customer service.
Marilyn H.
Rating:
3.0
Customer did not leave a comment.
Debra B.
Rating:
5.0
Customer did not leave a comment.
Karen O.
Rating:
5.0
Customer did not leave a comment.
scott M.
Rating:
5.0
Customer did not leave a comment.
Ronald S.
Rating:
5.0
Customer did not leave a comment.
Lindsey C.
Rating:
4.0
Customer did not leave a comment.
Tim M.
Rating:
5.0
Customer did not leave a comment.
John U.
Rating:
5.0
They were fast in hooking me up a d getting me on my way.
bRIAN M.
Rating:
5.0
Customer did not leave a comment.
Val S.
Rating:
5.0
Customer did not leave a comment.
Mary R.
Rating:
3.0
Customer did not leave a comment.
Michael H.
Rating:
3.0
We didnt get the trailer we wanted, after we reserved it 1 month in advanced. This hole experience was horrible. Had to call multiple times to get everything right and it still didnt work. Corporate didnt reserve uhauls in order.
Audie D.
Rating:
5.0
Customer did not leave a comment.
dean S.
Rating:
3.0
It was closed on Saturday. So other than parking the truck there was no service