Customer Reviews for Midwest Mini Storage and Movers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Midwest Mini Storage and Movers

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AARONPATRICK P.
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Customer service was top notch. Manager was very helpful and incredibly efficient.

JOSEPH PETER P.
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Service person was awesome, very helpful and made sure I had everything in order before sending me on my way!

Sharon H.
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Customer did not leave a comment.

Valerie P.
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The location was not staffed. I used the system on my phone. It was not user friendly at all. I was at the location for 45 minutes trying to get through the process. Not to mention you have to have two people answer the phone to verify you are renting a vehicle. I nearly canceled my reservation. I contacted the person I was working with (Jeremy) and he gave me his phone number to complete the rental process. I could not verify my odometer reading when I took out the vehicle or , when it was returned. I had a warning message that the rear tire was low on air.

Brittany T.
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Customer did not leave a comment.

JUSTIN N.
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This location was awesome. Very kind and helpful. This location also sells packing supplies and will assist with help if needed to load them.

WAYNE LEE S.
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Overall the service was excellent. I was in and out in 15 minutes. Very helpful and knowledgeable. Will rent from there again. Thanks to them and your company. Wayne Sitowski

Lori L.
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Customer did not leave a comment.

Elizabeth M.
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Adam L.
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ALAN WAYNE R.
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Douglas S.
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MICHAEL EDWARD Z.
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BRIAR Q.
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The guy was very nice. My lights wouldn't work for the trailer and I was unable to use it. I was kind of disappointed that I was unable to get a refund since I never actually used the trailer. I never even hooked up to it

BRUCE C.
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None, first class friendly service.

JOHN J.
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More inventory

JOSEPH M.
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Customer did not leave a comment.

MICHELLE W.
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Customer did not leave a comment.

LISA MARIE K.
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Krysta is ALWAYS professional & is very knowledgeable. She goes above & beyond to ensure that your Uhaul experience is a pleasurable one. Thanks Krysta!!

Susan L.
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Customer did not leave a comment.

SHARON S.
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Mark T.
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SCOTT CHRISTOPHE W.
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Customer did not leave a comment.

Debra L.
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I cannot say enough good about Krysta. She was wonderful to work with. Super friendly, extremely helpful, knowledgeable, and genuinely caring. Hold on to her as she is a priceless asset to Uhaul.

Mabel B.
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Nothing. Jeremy was fantastic to work with. Even though we are in this national mess they were careful and got my problem solved within the guidelines. Thank you to all

Jeffrey G.
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Great service - was able to order trailer at last minute. Would use this service again.

Patrick M.
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Customer did not leave a comment.

Mallory C.
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PEARL J.
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Driving out of your way for an hour to pick up a truck was very inconvenient for our stressful move to Wisconson!

Sherry B.
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Customer did not leave a comment.

Brittany W.
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The gentleman I dealt with for several weeks on the phone was very nice and helpful, however when picking up the uhaul the girl who opened that morning was more than 15 minutes late arriving to work, which actually put me being late to work, I was not happy about it.

Dannyjo B.
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Customer did not leave a comment.

Michael N.
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Jeremy and his entire staff did an exceptional job. We had to schedule our move on short notice, and he called his guys to see if they could work on a Saturday to load our things, and they did a great job loading the truck. We didn't have any issues with the equipment, and didn't lose a single thing during the move due to damage. They did all this on very short notice and with no problems. Definitely would recommend them to anyone that needs help with their move.

William R.
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Customer did not leave a comment.

Michael V.
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Let the customer know if the location for the pickup changes before the date to pick up the equipment

Scott P.
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Customer did not leave a comment.

megan S.
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Not very happy at all with our experience! We got charged $0.99 cents a mile for the truck and got overcharged by over $300.00. Still waiting for refund.

Colleen T.
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The truck was not clean, the equipment I reserved was not available (was given a much larger truck and the tow gear was frozen to the ground so ended up not using). The amount of furniture pad requested were not available (18 pads short of requested amount). The check out process was difficult, was called a couple hours later to resubmit payment due to an error in documentation. The process with frustrating. Please have the equipment reserved available.

Louis E.
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Jeanette N.
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Gary B.
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DAVID H.
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Customer did not leave a comment.

Lisalynn R.
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Daniel S.
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Customer did not leave a comment.

Randal F.
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Brianna R.
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Customer did not leave a comment.

kim M.
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Josh W.
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Just continue doing what you are doing. Was happy with customer service from both agents that I dealt with, very helpful.

Randy M.
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Female assistant was very helpful and courteous

JZ P.
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The customer service I received was exceptional! From the first interaction I had over the phone to returning my rental! The two office gals went above and beyond what I have ever seen or experienced with Uhaul in the past. So nice to see the company finally getting good employees!

rick H.
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Customer did not leave a comment.

Timothy C.
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The truck is junk as the dash rattles. Is under powered time to junk it.

Brandon H.
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Mishandled reservation but got it straightened out.

Zane Z.
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Milage was inaccurate. I have made the same trip 3 times with a uhaul truck and have been charged extra milage every time

Sandy M.
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Jeremy and his entire staff do an exceptional job. We had to reschedule our move due to rain. They did with no problems. Definitely recommend them to anyone.

Paul G.
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Get the equipment working. Get staff with better attitude towards public. Girl who met me at pick up was not helpful. Need to have equipment that can go one way. Unit I got had no air conditioning and blowed heat, was in need of serious repairs and shook violently most of the time. Will never use your service again.

Geri B.
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Customer did not leave a comment.

Jim R.
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Duane F.
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Jeff D.
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Michael M.
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Michelle W.
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The truck that we rented has some mechanical issues. When we returned it I made them aware of the issue and was told that everyone who has driven that truck say the same thing. I am still waiting to hear about some type of discount/reimbursement on the rental fees.

Sherry K.
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Customer did not leave a comment.

IVAN V.
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Great service. Thank you!

Todd W.
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This was my best rental experience I have had. I was treated with courtesy and professionalism from start to finish! Very satisfied!

Michael S.
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Customer did not leave a comment.

Nick M.
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Smooth fast transaction to get and return the truck, the girl working was wonderful, and the truck worked beautifully.

Sandy M.
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Customer did not leave a comment.

Jennifer M.
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Our uhaul was double booked so we had to drive an hour to pick up another one. The customer service rep who called to let us know was very rude and seemingly disinterested in the inconvenience of the situation. The only thing that saved the experience was the nice lady at the pick up location.

Patricia W.
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Customer did not leave a comment.

Jane F.
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The lady that rented me the truck was very friendly and knowledgable. It made me feel so much more relaxed about my moving experience. I chose Midwest mini storage and movers because of the great customer service my friend got there a few months ago.

jeffrey F.
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Customer did not leave a comment.

Steve F.
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robert P.
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Change nothing,this rental agent is top notch !!

Bill R.
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Clean, comfortable truck to drive and maneuver, the right size. Great experience, thanks!

David H.
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Ashly N.
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Robert H.
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JESSE R.
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The customer service at this location, was and is wonderful. this is the second truck I've need to rent in 4 weeks time and they were great. This last time I rented was on short notice, and they went above and beyond to help me locate a truck and have it waiting for me at this location the very next morning... thank you great job and a great representative of uhaul

Richard A.
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Nothing.

Ronaldo G.
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Customer did not leave a comment.

Steven F.
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Great service, friendly, efficient and quick!

Louis D.
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Customer did not leave a comment.

JESSE R.
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very easy to work with, and convent hours, being open on both Saturday and Sunday...

Mark S.
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Nothing against this location, but U-Haul overall. We were told to pick up our trailer at one place and when we got there to get the trailer, they didn't have one. We were then routed to a different location to pick up a trialer. Wasted most of our morning, because the new location was far away from where we were, along with the amount of gas we also used. We were never notified until the morning of and nothing was ever mentioned at that time about the change in pick-up location. Very disappointed in this U-Haul experience!

mark A.
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Customer did not leave a comment.

mike S.
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Midwest mini storage is the very best U-haul location I have ever experienced. The staff was extremely knowledgeable, I can't thank Savannah and Jeremy enough for making my move go so very smooth, outstanding team!

Michael S.
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Customer did not leave a comment.

Kyle L.
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Awesome transaction. I needed a trailer to haul a car I purchased that day and they had one on hand. I couldn't find my receiver and they had one for purchase. I didn't have the correct connection for my vehicle and they had one on hand for purchase. I was set up and on the way in no time. Trailer pulled great behind my Avalanche. I will certainly go back again and also recommend this location to others. A++ (Kyle Lindstrom)

Richard W.
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Customer did not leave a comment.

jennifer A.
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Customer did not leave a comment.

CAROLYN S.
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Liz went out of her way to make this a Good experience! She was wonderful.

Kayla D.
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Everything was awesome. I made the reservation about an hour before hand. I went in, it was really easy and fast. She helped us hook it up and we were on our way in no time. I will definitely be going back here if i ever need another UHaul. Thanks for the great service!

Gabriel R.
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I'm really sad that I didn't get the names of the folks who helped me because they were amazing. I stopped in for boxes earlier in the week and they were very helpful, offering suggestions and willing to order things I might need. I made a note that if I needed a uhaul later I'd do it through them!

Danny B.
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Be more friendly, talkative

Joe M.
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I have rented from Uhaul numerous times, great equipment and fair rates. My issues are with the person of contact. This was a phone scheduled rental, it was made clear that it would be a after hours pickup and return (15 mins after close for both pickup and return) I returned the trailer following day, as clean as it was at pickup. The sole reason for rental was to haul 8 new 10ft 2x4s from Home Depot. There was no, dirt, grease or anything in trailer upon return. When I received my emailed bill I was charged the $15.00 cleanup fee. So I called the business and spoke to the same person who said “I had to mop the inside out because it was filthy” and I stated this was untrue as all I had hauled was 8 brand new 2x4s???, she seemed to careless and then went on to claim “ I should charge you an extra day rental for the late return “ . I said excuse me ? It was agreed that it would be same time as pick up 3:15, which it was. I asked how she would know because the business closes at 3:00 ??? She said she was there and didn't see me! Really ?? This is a worst case customer service experience, sadly I have used this business many times and it has been good up until this particular person has become the point of contact for them and has soured me when dealing with them the last few times, this was my last time using there services. I will continue to acquire all my rental needs with Uhaul as they are an outstanding company in my opinion, it will just be with a different rental facility.

Bill O.
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Customer did not leave a comment.

Pete E.
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Only complaint might be about the mileage estimate which was cut real close. There was little buffer.

Mark D.
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Customer did not leave a comment.

Larry O.
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Jeremy was very nice. Would definitely recommend people to use their services. Hey, they sell boxes too!

No reviews have been submitted for this location.

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