Customer Reviews for Midwest Mini Storage
(U-Haul Neighborhood Dealer)

268 reviews

W7788 S Hwy US 2   Iron Mountain, MI 49801

(906) 828-4208

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(906) 828-4208

W7788 S Hwy US 2
Iron Mountain, MI 49801

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

The guys who helped pack the truck, Slayton & Andrew, we very good.

WILLIAM RUSSELL K. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Not a thing

RUSSELL ALLEN R. 
Rating:
5.0

Can not think of a thing you could of done better.

ROBERT T. 
Rating:
5.0

i would say you guys have it down pretty well nothing to change keep up the good work

SUSAN G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY ALAN T. 
Rating:
5.0

It would e good if all trailers had a tung jack so they could be loaded without being hooked to the car or truck.

Chester K. 
Rating:
3.0

I wish I could share pictures. The cab was disgusting! Layers of dog hair, hunks of food, and even a filthy pair of glasses and a pop bottle cap were left in the cab. All of the paperwork from the previous driver was still in the console. Obviously it wasn't checked before we picked it up. My hands were dirty after just using the steering wheel. It was unacceptable.

William J. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Everything was great.

Brian K. 
Rating:
5.0

The online rental process went smoothly.

RALPH L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ANTHONY C. 
Rating:
5.0

Great service by the lady who helped me

CHESTER K. 
Rating:
5.0

Very nice and helpful.

DIANA S. 
Rating:
4.0

Customer did not leave a comment.

Brad C. 
Rating:
3.0

Customer did not leave a comment.

Mike H. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

MICHELE LIN R. 
Rating:
5.0

Megan was so helpful when I picked up the towing dolly. Quick, courteous and super friendly. Keep doing what you're doing by having friendly helpful staff!

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

Nothing......very pleasant and helpful!

John J. 
Rating:
5.0

Customer did not leave a comment.

Ann D. 
Rating:
5.0

Customer did not leave a comment.

Caleb M. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Amber E. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Always good.

FREDERICK S. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Absolutely love Megan and the two young men who unpacked my Uhaul.

JAIME DEE W. 
Rating:
5.0

We have problems getting our truck. We were unable to pick it up through the app and had to call to get our key. Because the app wasn't working, we weren't able to take before pictures of the mileage, gas, etc so when we returned it and wanted pictures, we already had turned the key in. My husband is going to call Monday to get things straightened out

ANGELA MARIE A. 
Rating:
5.0

Customer service was top notch. Manager was very helpful and incredibly efficient.

AARONPATRICK P. 
Rating:
5.0

Service person was awesome, very helpful and made sure I had everything in order before sending me on my way!

JOSEPH PETER P. 
Rating:
4.0

Customer did not leave a comment.

Sharon H. 
Rating:
2.0

The location was not staffed. I used the system on my phone. It was not user friendly at all. I was at the location for 45 minutes trying to get through the process. Not to mention you have to have two people answer the phone to verify you are renting a vehicle. I nearly canceled my reservation. I contacted the person I was working with (Jeremy) and he gave me his phone number to complete the rental process. I could not verify my odometer reading when I took out the vehicle or , when it was returned. I had a warning message that the rear tire was low on air.

Valerie P. 
Rating:
5.0

Customer did not leave a comment.

Brittany T. 
Rating:
5.0

This location was awesome. Very kind and helpful. This location also sells packing supplies and will assist with help if needed to load them.

JUSTIN N. 
Rating:
5.0

Overall the service was excellent. I was in and out in 15 minutes. Very helpful and knowledgeable. Will rent from there again. Thanks to them and your company. Wayne Sitowski

WAYNE LEE S. 
Rating:
5.0

Customer did not leave a comment.

Lori L. 
Rating:
2.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

Adam L. 
Rating:
5.0

Customer did not leave a comment.

ALAN WAYNE R. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EDWARD Z. 
Rating:
4.0

The guy was very nice. My lights wouldn't work for the trailer and I was unable to use it. I was kind of disappointed that I was unable to get a refund since I never actually used the trailer. I never even hooked up to it

BRIAR Q. 
Rating:
5.0

None, first class friendly service.

BRUCE C. 
Rating:
4.0

More inventory

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE W. 
Rating:
5.0

Krysta is ALWAYS professional & is very knowledgeable. She goes above & beyond to ensure that your Uhaul experience is a pleasurable one. Thanks Krysta!!

LISA MARIE K. 
Rating:
4.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

Customer did not leave a comment.

SHARON S. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

SCOTT CHRISTOPHE W. 
Rating:
5.0

I cannot say enough good about Krysta. She was wonderful to work with. Super friendly, extremely helpful, knowledgeable, and genuinely caring. Hold on to her as she is a priceless asset to Uhaul.

Debra L. 
Rating:
5.0

Nothing. Jeremy was fantastic to work with. Even though we are in this national mess they were careful and got my problem solved within the guidelines. Thank you to all

Mabel B. 
Rating:
5.0

Great service - was able to order trailer at last minute. Would use this service again.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
3.0

Customer did not leave a comment.

Mallory C. 
Rating:
3.0

Driving out of your way for an hour to pick up a truck was very inconvenient for our stressful move to Wisconson!

PEARL J. 
Rating:
5.0

Customer did not leave a comment.

Sherry B. 
Rating:
1.0

The gentleman I dealt with for several weeks on the phone was very nice and helpful, however when picking up the uhaul the girl who opened that morning was more than 15 minutes late arriving to work, which actually put me being late to work, I was not happy about it.

Brittany W. 
Rating:
5.0

Customer did not leave a comment.

Dannyjo B. 
Rating:
5.0

Jeremy and his entire staff did an exceptional job. We had to schedule our move on short notice, and he called his guys to see if they could work on a Saturday to load our things, and they did a great job loading the truck. We didn't have any issues with the equipment, and didn't lose a single thing during the move due to damage. They did all this on very short notice and with no problems. Definitely would recommend them to anyone that needs help with their move.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Let the customer know if the location for the pickup changes before the date to pick up the equipment

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
1.0

Not very happy at all with our experience! We got charged $0.99 cents a mile for the truck and got overcharged by over $300.00. Still waiting for refund.

megan S. 
Rating:
3.0

The truck was not clean, the equipment I reserved was not available (was given a much larger truck and the tow gear was frozen to the ground so ended up not using). The amount of furniture pad requested were not available (18 pads short of requested amount). The check out process was difficult, was called a couple hours later to resubmit payment due to an error in documentation. The process with frustrating. Please have the equipment reserved available.

Colleen T. 
Rating:
5.0

Customer did not leave a comment.

Louis E. 
Rating:
5.0

Customer did not leave a comment.

Jeanette N. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Lisalynn R. 
Rating:
4.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Randal F. 
Rating:
4.0

Customer did not leave a comment.

Brianna R. 
Rating:
5.0

Customer did not leave a comment.

kim M. 
Rating:
5.0

Just continue doing what you are doing. Was happy with customer service from both agents that I dealt with, very helpful.

Josh W. 
Rating:
5.0

Female assistant was very helpful and courteous

Randy M. 
Rating:
5.0

The customer service I received was exceptional! From the first interaction I had over the phone to returning my rental! The two office gals went above and beyond what I have ever seen or experienced with Uhaul in the past. So nice to see the company finally getting good employees!

JZ P. 
Rating:
5.0

Customer did not leave a comment.

rick H. 
Rating:
4.0

The truck is junk as the dash rattles. Is under powered time to junk it.

Timothy C. 
Rating:
3.0

Mishandled reservation but got it straightened out.

Brandon H. 
Rating:
1.0

Milage was inaccurate. I have made the same trip 3 times with a uhaul truck and have been charged extra milage every time

Zane Z. 
Rating:
5.0

Jeremy and his entire staff do an exceptional job. We had to reschedule our move due to rain. They did with no problems. Definitely recommend them to anyone.

Sandy M. 
Rating:
1.0

Get the equipment working. Get staff with better attitude towards public. Girl who met me at pick up was not helpful. Need to have equipment that can go one way. Unit I got had no air conditioning and blowed heat, was in need of serious repairs and shook violently most of the time. Will never use your service again.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Geri B. 
Rating:
5.0

Customer did not leave a comment.

Jim R. 
Rating:
4.0

Customer did not leave a comment.

Duane F. 
Rating:
4.0

Customer did not leave a comment.

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

The truck that we rented has some mechanical issues. When we returned it I made them aware of the issue and was told that everyone who has driven that truck say the same thing. I am still waiting to hear about some type of discount/reimbursement on the rental fees.

Michelle W. 
Rating:
4.0

Customer did not leave a comment.

Sherry K. 
Rating:
5.0

Great service. Thank you!

IVAN V. 
Rating:
5.0

This was my best rental experience I have had. I was treated with courtesy and professionalism from start to finish! Very satisfied!

Todd W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
No reviews have been submitted for this location.

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