There were no personnel at this location during drop off.
JENNIFER A
Customer Reviews for Mikes C&O Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Equipment was good as expected and drop-off was quick and easy. Picking up the trailer took much longer than expected. When I arrived at 12:30 for my reservation time the only people that could help with the rental were off for their lunch break. While I waited for someone to return, I checked in using the UHAUL app hoping it would expedite the rest of the check in. I still didn’t get out of there with the rental until 2pm.
NEIL SThe business was closed when we dropped off which we knew ahead of time. Easy unhook and we made sure it was clean and all blankets were inside the trailer. Thank you.
JAMES DVery helpful and the trailer worked great!
ZACHARY KInclude handcart without charge.
MICHAEL CAwesome
MARK Dthe problem here was when I called about the return they told me I also had a trailer behind the truck which I did not. Also I wanted to change the place of return and spent over a hour talking to people from your helpline who transfered me to Texas (she sent me to NE) who sent me to IOWA who finally said we had to take it to Charles City even though there was a Uhaul place at the storage unit we were unloading at, when we got to Charles City then told me they had me confused with another truck with a trailer coming. The most trouble was your help line and no one being able to answer your questions and just sending you to someone else.
Susan WNo complaints. Fast friendly service. Dropped off equipment quickly.
William ADropped off after hours so did not talk with someone, you should change options on survey.
SCOTT SNo problems worked great
Charles KQuick and easy to get to and return
LYLE Ssuper nice guys here, good location to easily get the truck out and on the road. quick and painless!
Chloe NGreat job!
mark lGreat job!
mark lHave a sign that actually states Park here. All of the trailers were in a locked fence There was a sign that pointed stating UHaul return but still wasn't exact location. I dropped trailer where a camera was located.
Dawn Wvery friendly and helpful.
Steven BI was really disappointed on arrival after already having to drive an hour for pick up because my preferred location didn’t have the equipment I reserved, the windshield was covered with snow and ice and the inside was really gross…goo in the cup holders, trash under the seats, an unknown brown substance in the cubby. I couldn’t start it to warm up or defrost until I was through the whole check in process and the app kept losing a signal forcing me to start over…took forever. Then sit another 15 minutes to clear the windshield just felt annoying. Took 40 minutes plus the hour drive just to pick up a filthy truck.
Natalie BI was able to drop off after hours and with out hassle.
Rachel FCould supply a spare tire for trailers
IAN PThe person I talked to assured me that I would get a call before 5pm on the day before vehicle pick-up (and an email from U-Haul also said this). I never got that call. Also, the padlocks on the key enclosures are unique, and I struggled to figure out how to get it open, even after inputting the correct password. Instructions would be helpful.
RICH WGreat customer service!
David DReserved a uhaul for 10 am on Friday, after everything i filled out online was filled out again at the location I was on the road by 11.. was charged 60 dollars though the rental total was 35 (deposit) it is now Sunday evening and I am still awaiting the deposit return and I only used the trailer for 2 hours instead of the 4 hours on the rental agreement, wasn't sure if I'd get reimbursed for bringing it back early, and curious what I will be refunded the deposit, it still says pending on my bank account..
Nicholas EUpgrade truck to a newer one and make sure gas tank is full
amy oDidn’t really matter but the windshield was very dirty and the cab full of dog hair.
BRIAN JFriendly and hard working
AMBER Y