Customer Reviews for Mikes Drive Thru
(U-Haul Neighborhood Dealer)

479 reviews

6505 Fondren Rd   Houston, TX 77036

(713) 772-5547

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: Closed
  • Sat-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(713) 772-5547

6505 Fondren Rd
Houston, TX 77036

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: Closed
  • Sat-Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BERNARDINO V. 
Rating:
1.0

Too long to type. Employees were disrespectful, trailer was defective, appointment was not honored... I have pictures and videos.

JULIA C. 
Rating:
5.0

mikes is awesome thanks

Kristen W. 
Rating:
5.0

They doing good job I like

saeed A. 
Rating:
5.0

Customer did not leave a comment.

SMARAN T. 
Rating:
5.0

Customer did not leave a comment.

RAYVEN J. 
Rating:
5.0

Customer did not leave a comment.

VIVIANA V. 
Rating:
1.0

Never again. The truck wouldn't even start after adding all my belongings to the truck.

Daesha S. 
Rating:
5.0

It was great place and good service.

ABDIFATAH A. 
Rating:
5.0

Customer did not leave a comment.

TEMUR T. 
Rating:
4.0

Customer did not leave a comment.

MARILYN F. 
Rating:
5.0

Joe was very helpful and professional. I will use this UHaul location again.

BRADLEY ANDREW G. 
Rating:
3.0

Easy and quick reservation and renting process. Vehicle was clean and maintained. It is hard to guess where to park, when you arrive at first so maybe give customers a heads up or clear a spot for them. Like a 10 min parking until the paperwork is done and then tell them we're to park.

martin D. 
Rating:
5.0

Customer did not leave a comment.

OSCAR A. 
Rating:
2.0

mobile service would not work here and there was no staff to assist

Michael D. 
Rating:
4.0

Sadly I was scheduled to drop off at another location that was out business. It created a lot of drama. Missed our flight out of Houston as a result. Disappointed to say the least.

Matt M. 
Rating:
3.0

Customer did not leave a comment.

RACHEL J. 
Rating:
5.0

Great customer service

EVERYN M. 
Rating:
5.0

Customer did not leave a comment.

MICHELE W. 
Rating:
5.0

I like the service you gave to me, it's really amazing to have I HAUL near my me. Really appreciate and keep it up

MUNYAMALIZA M. 
Rating:
1.0

Opening on time, have readily access to all the keys.

Marissa L. 
Rating:
1.0

Problems with I haul are not with regard to private locations. This location was pushed on me after a reservation was made for a different location. This one was closed with a man asleep in the lobby. I waited nearly 2 hours to get my rental.

MARK N. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
3.0

Requires more than one customer service representative. Really a auto shop.

Antoinette J. 
Rating:
5.0

Customer did not leave a comment.

CESAR L. 
Rating:
3.0

The 15' van was disgustingly nasty and dirty. The driver side exterior lock was missing. The inside was nasty. It was horrible. Casey, from the regional office found it and it was relocated to Mike's specifically for my rental, but that is NO excuse. I attempted to check the vehicle out, but the App did not work properly. Mike was very courteous and accommodating!

Loraine S. 
Rating:
4.0

Customer did not leave a comment.

TERRI D. 
Rating:
5.0

Great service all ready to roll

KELLEY WARD D. 
Rating:
5.0

Muchas gracias

Lester B. 
Rating:
5.0

Customer did not leave a comment.

CRAIG A G. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY L. 
Rating:
2.0

Was over charged for mileage by 10miles. Also was charged extra day for insurance. Want amount back. Please advise. Retha Wilson

RETHA W. 
Rating:
5.0

Always more than happy, I use U-haul neighborhood on Fondren and Clearwwod 77036 3 to 5 times monthly. Thanks again friends

LESLIE H. 
Rating:
1.0

I was charged hidden fees: when I was given the truck already dirty. Makes no sense to have been charged extra for cleaning when we made sure it was in the same condition when we returned. Also, drove less than the 15 miles and we didn't receive a refund. Also, was charged for a weird safe move hidden fee.

JACQUELYN G. 
Rating:
5.0

I am so grateful with there service. Thanks

LESLIE H. 
Rating:
5.0

I was having a bad day after canceling my Uhaul appointment earlier that day from a different location. Sam was very organized and polite and made my experience memorable. I will definitely use his shop again.

Hubert J. 
Rating:
5.0

This comment relates to the company as a whole. When you make a booking online and you get the option for using your phone to pick up the equipment, it is important for uhall to know which locations have that capability. I was scheduled to pick equipment at 6am and I was there at around 7. I was on the uhall app as per the website, but the feature to pick my equipment was disabled because this location did not have the capability and the only feature I had was to pick in person. Mikes drive through has excellent and courteous people. They were very understanding.

Njoroge K. 
Rating:
5.0

Customer did not leave a comment.

CYPRIAN I. 
Rating:
5.0

Customer did not leave a comment.

LAGILDA WYETTE M. 
Rating:
5.0

Muy buena atecion a pesar q no hablo ingles

ALEXIS D. 
Rating:
5.0

Customer did not leave a comment.

claudia A. 
Rating:
5.0

Customer did not leave a comment.

NADINE W. 
Rating:
5.0

Customer did not leave a comment.

RAJANI D. 
Rating:
5.0

Nice place to go

james F. 
Rating:
5.0

Customer did not leave a comment.

SIJU K. 
Rating:
5.0

None

BACH V. 
Rating:
5.0

Customer did not leave a comment.

LEONOR M. 
Rating:
5.0

Always good service. Thanks

LESLIE H. 
Rating:
4.0

Customer did not leave a comment.

PETER N. 
Rating:
1.0

CLEANING FEE SCAM ALERT!!! I was charged a cleaning fee w/out merit. The truck was cleaned n swept 5 min before returning it. My mistake was thinking there is integrity on the shops part n didn't take pictures of the inside to submit... Ever go into a place of business n your gut tells you to turn around n take your business some where else!!! I'm quite sure they've done this to others... meanwhile I've called into Uhaul, ABSOLUTELY no response from corporate. Tisc, tisc, Uhaul I'm surprised you would allow an outfit like this to tarnish your image. I will never use UHAUL again!

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

N/A

Karim B. 
Rating:
5.0

Customer did not leave a comment.

roderick P. 
Rating:
2.0

Too expensive. 49.95 usd for 26" van for 8 hours

Jorge R. 
Rating:
5.0

NO comments

ELCIMAR F. 
Rating:
5.0

Customer did not leave a comment.

gerardo V. 
Rating:
5.0

Sam Was Extremely Helpful As I Am Handicapped & Disabled & Took Great Care Of Me. Very Nice 🍊 Man, Extremely Courteous & Provided Outstanding Customer Service!!! 5 Gold 🌟 Stars++

BRYAN A. 
Rating:
5.0

Everything was good 👍

Charley E. 
Rating:
5.0

Customer did not leave a comment.

Ron W. 
Rating:
5.0

It was great service I have no complaints.

Kenneth B. 
Rating:
5.0

Great customer service.

Darius K. 
Rating:
3.0

Customer did not leave a comment.

PAYTON ANAIS P. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

I booked for same day rental and it all turned out great! I was in and out in less than 10 minutes of course with the excellent customer service of JOE.. I had an excellent experience I would highly recommend my friends and family if needed. Keep up the great work and stay safe :)

Guadalupe P. 
Rating:
4.0

THE 26" Ft. MOVING TRUCK NEEDS SOME maintenance when driving over the speed limit of 20 mph the moving truck would vibrate and the steering wheel would shake a lot this is not safe for the customers.

ADRIAN JR M. 
Rating:
5.0

Customer did not leave a comment.

UKEME C. 
Rating:
5.0

The guy who helped me was so warm and welcoming. Great hospitality. Offered to help out with everything!

Samantha T. 
Rating:
5.0

Customer did not leave a comment.

joshua G. 
Rating:
5.0

At this time I don't have anything negative to add.

YUDIESKY G. 
Rating:
5.0

Customer did not leave a comment.

LUIS OMAR R. 
Rating:
5.0

Customer did not leave a comment.

ARTURO M. 
Rating:
5.0

It's hard to think of anything that could improve Mike's service! He was helpful, friendly, and professional. You should employ more like him!

Jennifer A. 
Rating:
5.0

Let people know about details such as the fact that you're subject to a bill from the EZ-Tag Co. due to the lack of it being provided by U-Haul.

FREDDY A. 
Rating:
5.0

This location was great! They got the truck really quick. he was really professional and nice! I would definitely recommend this place again!

RENAYSHA SHUMELL G. 
Rating:
5.0

thanks for evreting

SEYOUM D. 
Rating:
5.0

Customer did not leave a comment.

Juan L. 
Rating:
5.0

Customer did not leave a comment.

david H. 
Rating:
5.0

Thinks

LESLIE H. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

Everything was really good. Thanks

Leslie H. 
Rating:
2.0

I ordered a 20 foot truck with a furniture dolly and appliance dolly and a dozen blankets a week in advance and when I got there they had one of their personal dollies that they let me take but had nothing else but the truck, The place was filthy but at least I got my truck and the staff was nice enough

Harry B. 
Rating:
5.0

Customer did not leave a comment.

RAUL G. 
Rating:
3.0

Customer did not leave a comment.

BRUCE RICHARD J. 
Rating:
1.0

Customer did not leave a comment.

Muhammad M. 
Rating:
5.0

keep doing what doing

carole G. 
Rating:
5.0

Nothing

YASSER A. 
Rating:
5.0

Customer did not leave a comment.

AMY R. 
Rating:
2.0

Customer did not leave a comment.

Ada Violeta N. 
Rating:
1.0

Customer did not leave a comment.

Shanterral A. 
Rating:
5.0

Customer did not leave a comment.

MARIA R. 
Rating:
5.0

The staff was very nice and professional

SUNNY N. 
Rating:
5.0

Customer did not leave a comment.

EUSEBIO R. 
Rating:
5.0

There's nothing you can improve at this location great customer service excellent listening skills overall just excited that he was there to help out

TERESA MARIE D. 
Rating:
5.0

Customer did not leave a comment.

Syed M. 
Rating:
5.0

Customer did not leave a comment.

Justina N. 
Rating:
1.0

I have had bad services but this one tops it. Rude and very disrespectful. Won't even wear a mask. I will never recommend this location or uhaul to anyone.

KRISTOFER L. 
Rating:
1.0

Horrible customer service, and my credit card was charged a higher amount without being notified. Tried calling several times and no answer.

BLANCA B. 
Rating:
5.0

The service i recieved Was one hundred percent professional and the owner/GM even helped me move my belongings to my storage.. thanks a million!

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

DEBRA MARIE N. 
Rating:
5.0

Very good sevice Niceto personas the attendete tku

MARINO P. 
No reviews have been submitted for this location.

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