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SANTHOSH R
Customer Reviews for Mikes Drive Thru
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady at this location was extremely helpful. A friend was supposed to have made a reservation at this location but somehow the reservation either didn't go through or got moved to another location. She promptly got us in another vehicle and had us in our way
HARLEY LGreat Service
MIRIAM MLa señora muy atenta y muy buena persona .. me ayudó en todo lo q necesita.. recomiendo este lugar a todo aquel q necesita ayuda para mover sus cosas
LILIANA PTerrible service. I returned the Dolly after 4 hours and they never indicated that I should return it. It was a problem because they don't pay attention to that. It's a mechanic's shop. They can't be doing rentals there because they don't pay attention.
RICARDO LNot a thing. The service and equipment were exvellent
ROBERT BEasy in and out
Andrew MThe product used was returned on a monday 03/17 and i just got a reciept for return for today 03/19 was not checked in when supose to
RODOLFO GThe location is convenient.
Tak LI like the location. Connie takes good care of us anytime we need a truck. Having a good relationship with an equipment provider is valuable to us.
CHRISTOPHER MI was charged twice and charged for insurance I didn’t ask for
Brahim BJoe was very helpful and efficient with the rental.
MICHAEL HDefinitely would recommend this location. They came thru when another location didn't.
ANDREW HThe guy that rented the trailer was so sweet and helpful! Excellent employee!
Amy RAwesome
Christopher BMuy buena atencion
arnol gVan broke down on us in the middle of the night
YAMILET EYo entregué el camión en 3 hora y me cobró 73 dólares cuando fue 39 por gue me salió en 73 son para estafadores
LIORDAN GMuy bueno
YUNIER HGreat Customer Service and
Abdirazak MGreat service all around
JOHN SStaff was helpful and friendly.
JOHN GI always have a problem with that location always charging people for some extra stuff
CAMILLE WThe guy who rented the U Haul vehicle a 10' truck to me stated upon returning the truck that he had issues with his mobile device to check me in. However I called the following day and the lady stated to me that everything checked in with the truck and I owed only $33.41. for the additional miles put on the vehicle. Thank you U-Haul!!!!
MARILYN P🤜🤛
Luis HNone
RANDOLPH STruck didn't accelerate AC wouldn't work while Trucking idle engine was shaky Cowboys dirty and the guy running the place was sketchy doing mechanic work while burning out trucks the whole place will sketchy
Marta S💯
ANTONIO MAmazing service, THANKS
Abdulwahid FThe top gap area of U-Haul was a little dusty so dust flew everywhere when we placed some bags there . Other than that everything was great. Easy pickup and return. The app does lag a bit and threw my husband out of it when he was taking pictures of the vehicle.
Jacob MDidn't meet anyone was closed
Mary WDon't understand what the environmental fee is as the truck and I had no out of the ordinary interaction with the environment. Is it a UHaul corporate money grab??? Seems like this "fee" should have been built into the normal cost of renting the truck. Everything else was good. I like the people at this location and enjoy working with them. I would and do go out of my way to rent from this particular location because the staff treat me well.
CHRIS MExcelente 👌 servicio y atención rápida
enamorado iexcellent attention from the lady who attended to me
roy bVery good
JUAN AThe guy is very helpful and very nice.
Saijadali SVery nice customer service
VIVIANA VI was told I could return the trailer to any u haul. When I got to Cedar Park, I was told I had to return the trailer to a facility in Phlugerville. Thank goodness that Israel in the facility in Cedar Park took the initiative to fix the problem when the app showed it was an error for him to receive it.
Peter BService was great and quick. I was able to rent the trailer quickly and return it just as fast.
Levy BLots of ‘for-sale’ cars and other vehicles occupying most of the space and blocking all but one entry. Entry not clear and had to circle the block to find a way in for the rental truck. Interior cluttered and staff was chilling on a couch and told me to lay the key on the counter. They didn’t even take their feet off the table during the exchange. No acknowledgement or ‘receiving’ and I was left unclear that my return was going to be recorded correctly. I had to wait for a ride and decided to wait next door rather than at the drop off location. Would not recommend especially considering the contrasting stellar experience w the pickup location.
CHERYL KExcelente trato
adolpho overy friendly and outstanding service !
Danh NJoe was great He let me know all of the ground rules before I left. What the billing components would be, and how to best minimize unexpected charges. I would certainly recommend him to other friends and family
Robert WThank you Mrs. Connie!! You are so sweet and very professional! Please keep up the hard work!
Orlandria MGreat Service
Jerry GUnable to put gas in the tank at several gas stations, The lady said it was the pump problem in snooty tone, as if I'm stupid and don't know to put gas in the van. Its really uhaul van problem and should not be rented to anyone without proper maintenance.
Bill GBad service
YASIR mCharge for gas when I put gas
Lester MI was charged $25.00 for a cleaning fee for leaving 1 thin rope in the back of truck
Dewayne SFrontdesk excellent customer service 👌
Liliana PExcellent service, the manager is very friendly, very fast attention, a great job, only for the service received by her would I consider hiring her services at some time in my life, not because as a company they are not responsible
Giovanni AEverything just right
tommy jHonestly this review isn't for improvement but mainly thanking them. The lady at the U-Haul office was super nice, she's a bit loud but that's her own way, very fun to talk to in general. I rented a van it was clean, ran great, no issues at all. Returning was just as easy as picking it up. Will always come back to U-Haul of I ever need to transport or move again.
Filipe CThe UHaul side of the business is a side business. I’d much rather deal with a dedicated UHaul dealer
Ross MThe lady was very nice and helpful. But the location is run down, lots of non-working cars in parking lot. Feels more like a sketchy junkyard than anything else (piles of tires out back behind the fence, complete with guard dogs). I would not want to go there by myself as a single woman.
Rachel CI had to go 40 miles to get this truck because the Bailey rd location put the truck for local instead of one way put me two hours behind ha guy named Grant made the reservation then tried to lie and said he didn't do it that site gets a zero
Kelvin M