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Gary G.
Customer Reviews for Mikes Drive Thru
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Connie was wonderful. Very helpful and kind.
Matthew E.Excellent
megiuel B.He was late to open more than 30 mins of opening time. AC wasn't working
Tim S.Pues no tienen que sacar dinero de las cuentas de las personas sin dar detalles o comunicarse con la persona antes de extraer dinero de las cuentas personales
brayan M.Waiting 30 to 40 to get key
pardep K.The lady working there is extremely nice she makes you feel like you have been friends for a long time.
Hector H.rundown straps, defective light connector (did not work). I would expect money back for this. lucky i did not get ticket
Jorge A.Service not good nor did they have the truck I reserved. They gave me an upgrade but it was wrecked. It was what they had so I had to take it.
Brianca H.E leen service
odgnis H.Excellent
miguel B.Great service at this location The lady at the front made it quick and easy
DEVIN L.Make sure the Trucks are in good working condition
Roque R.Good
jose C.The trailer was due back on the 31st. I returned it on the 30th and he said he would send an email but I did not receive one. On Nov 1st I received a call from uhaul asking if I had returned. The order had not been closed out.
Carolyn C.Excellent service. Very professional! Thank you
Patricia O.The address in the order form and the text message sent to the driver vary, that resulted to the one hour delay of the hauling.
collins O.We had a good experience at this location.
MubashirAli M.Customer experience was amazing! It was my first rental, easier and clear how to do everything. They speak Spanish and that is a plus.
daniel A.Todo bien
lizardo D.Todo bien
lizardo D.Ensure times open are the same online as on web.
Paul S.Very friendly, helpful people. Would use them again
Michael M.My service experiences were excellent, the way I like it... in & out, no time delay! I can't ask for more.
Rafael R.Always easy and friendly service
Kelly K.Mike, Joe , & Connie are AWESOME! They go the extra mile to make your "ADVENTURE in Moving" a smooth transaction are always there to help in any way they can. Thankyou to you all! I have been to this location several times. It feels like family! Will be there again soon!
Luella C.The staff were very friendly and helpful however I did not receive the furniture pads requested in my order.
Lilly K.The lady who worked there was SO nice and helpful! So was the guy who hooked up the trailer for us. Sent us to the Auto Zone down the street. It was a little out of the way for us but they had the trailer we want. Was worth the extra drive.
Penelope C.Upon arrival, the staff had already rented out my reserved vehicle and the furniture dolly. I had to take a larger, more expensive truck and wait an additional twenty minutes for a different customer to return the furniture dolly before I could leave.
Quinn L.Better communication among employees. I was charged for six days rental when I only rented the truck for two days and turned it in on time. Then, the field manager refused to acknowledge their mistake. I was forced to to call 1-800- Go U-haul, speak to a representative and they were actually very helpful in resolving the matter.
Leo Z.I rented a U-Haul recently a one way.. picking up at Houston, fondren road and dropping off at San Antonio. I even confirmed by calling a customer rep and even confirmed at the location with the guy who works there. Now Uhaul is telling me that I have to pay extra fees for a drop off at a wrong location. Every one I talked to at U-Haul is asking me to either go back and drop off in Houston or pay the extra fees. Either the rep I talked to the day I reserved should have told me about it or the employee at the location should have told me .. when I mentioned I am not going to drop off the U-Haul I got at the same location. But neither of them did not. When I call the customer care.. they are just transferring the calls between them. The whole thing caused a chaos for me.
Nithin K.Me estan cobrando dinero de mas
Ismara F.Mike and his U-Haul crew are always willing to put the customer first. I only rent my trucks and trailers from him. They are fast and curtious
Christie B.Good trailer, tracked well and smooth above our expectations.
Vallery Donald E.I had the best experience getting a uhaul from here I would definitely go back.
tyran B.Very unprofessional and rough people..I booked dolly, they gave it to another person who came after me, and told me no more dolly. there was only one dolly at this location and it's their wish to give it to somebody who they like and not based on first come. The location is also very dirty. Actually I booked at another location, they asked me to go to this location as they don't have equipment as previous customer did not return. Not sure how much of it is true, but it was a mess..Looks like these uhaul is very unprofessional, first time I had very bad experience..
Ratnakar M.Mike and John are awesome such a big help.
Frank U.Did good job will be back
AARON F.Owner was 45 mins late to open. Rude & condensing. Charged me to hook up car transport but didn't provide a receipt for it.
Kimberly M.Todo esta excelente
yandeivis V.Very professional and helpful many thanks
Daniel N.Very agressive they are, They don't know what is customer service. They deserve zero star!!
yannick K.Check engine light came on, transmission very noise when shifting, crowded parking lot.
Jorge C.There were two nice guys who helped me remove the trailer from my car and they also checked me in for me. Thanks guys!
JASMINE E.When my movers didn't show up, thank you for giving me more time. Thank you so much. I will always use yall and recommend you to everyone i know.
CHANDREA ENRIKA R.Excelente
JORGE C.Great customer service
CORREY T.Everything was great
CHRISTIE B.Todo muy bien
CESAR A.building itself was not especially appealing but personel were friendly and efficient. My request was easily expedited.
RENE D.Guy ignores me while looking for something else. Dismissive service.
Ann M.Very good service
MARIA D.You don't need to do anything you guys are very professional and kind
TERESE E.No good service
DANIEL P.