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BERNARDINO V.
Customer Reviews for Mikes Drive Thru
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Too long to type. Employees were disrespectful, trailer was defective, appointment was not honored... I have pictures and videos.
JULIA C.mikes is awesome thanks
Kristen W.They doing good job I like
saeed A.Never again. The truck wouldn't even start after adding all my belongings to the truck.
Daesha S.It was great place and good service.
ABDIFATAH A.Joe was very helpful and professional. I will use this UHaul location again.
BRADLEY ANDREW G.Easy and quick reservation and renting process. Vehicle was clean and maintained. It is hard to guess where to park, when you arrive at first so maybe give customers a heads up or clear a spot for them. Like a 10 min parking until the paperwork is done and then tell them we're to park.
martin D.mobile service would not work here and there was no staff to assist
Michael D.Sadly I was scheduled to drop off at another location that was out business. It created a lot of drama. Missed our flight out of Houston as a result. Disappointed to say the least.
Matt M.Great customer service
EVERYN M.I like the service you gave to me, it's really amazing to have I HAUL near my me. Really appreciate and keep it up
MUNYAMALIZA M.Opening on time, have readily access to all the keys.
Marissa L.Problems with I haul are not with regard to private locations. This location was pushed on me after a reservation was made for a different location. This one was closed with a man asleep in the lobby. I waited nearly 2 hours to get my rental.
MARK N.Requires more than one customer service representative. Really a auto shop.
Antoinette J.The 15' van was disgustingly nasty and dirty. The driver side exterior lock was missing. The inside was nasty. It was horrible. Casey, from the regional office found it and it was relocated to Mike's specifically for my rental, but that is NO excuse. I attempted to check the vehicle out, but the App did not work properly. Mike was very courteous and accommodating!
Loraine S.Great service all ready to roll
KELLEY WARD D.Muchas gracias
Lester B.Was over charged for mileage by 10miles. Also was charged extra day for insurance. Want amount back. Please advise. Retha Wilson
RETHA W.Always more than happy, I use U-haul neighborhood on Fondren and Clearwwod 77036 3 to 5 times monthly. Thanks again friends
LESLIE H.I was charged hidden fees: when I was given the truck already dirty. Makes no sense to have been charged extra for cleaning when we made sure it was in the same condition when we returned. Also, drove less than the 15 miles and we didn't receive a refund. Also, was charged for a weird safe move hidden fee.
JACQUELYN G.I am so grateful with there service. Thanks
LESLIE H.I was having a bad day after canceling my Uhaul appointment earlier that day from a different location. Sam was very organized and polite and made my experience memorable. I will definitely use his shop again.
Hubert J.This comment relates to the company as a whole. When you make a booking online and you get the option for using your phone to pick up the equipment, it is important for uhall to know which locations have that capability. I was scheduled to pick equipment at 6am and I was there at around 7. I was on the uhall app as per the website, but the feature to pick my equipment was disabled because this location did not have the capability and the only feature I had was to pick in person. Mikes drive through has excellent and courteous people. They were very understanding.
Njoroge K.Muy buena atecion a pesar q no hablo ingles
ALEXIS D.Nice place to go
james F.None
BACH V.Always good service. Thanks
LESLIE H.CLEANING FEE SCAM ALERT!!! I was charged a cleaning fee w/out merit. The truck was cleaned n swept 5 min before returning it. My mistake was thinking there is integrity on the shops part n didn't take pictures of the inside to submit... Ever go into a place of business n your gut tells you to turn around n take your business some where else!!! I'm quite sure they've done this to others... meanwhile I've called into Uhaul, ABSOLUTELY no response from corporate. Tisc, tisc, Uhaul I'm surprised you would allow an outfit like this to tarnish your image. I will never use UHAUL again!
PAUL T.N/A
Karim B.Too expensive. 49.95 usd for 26" van for 8 hours
Jorge R.NO comments
ELCIMAR F.Sam Was Extremely Helpful As I Am Handicapped & Disabled & Took Great Care Of Me. Very Nice 🊠Man, Extremely Courteous & Provided Outstanding Customer Service!!! 5 Gold 🌟 Stars++
BRYAN A.Everything was good ðŸ‘
Charley E.It was great service I have no complaints.
Kenneth B.Great customer service.
Darius K.I booked for same day rental and it all turned out great! I was in and out in less than 10 minutes of course with the excellent customer service of JOE.. I had an excellent experience I would highly recommend my friends and family if needed. Keep up the great work and stay safe :)
Guadalupe P.THE 26" Ft. MOVING TRUCK NEEDS SOME maintenance when driving over the speed limit of 20 mph the moving truck would vibrate and the steering wheel would shake a lot this is not safe for the customers.
ADRIAN JR M.The guy who helped me was so warm and welcoming. Great hospitality. Offered to help out with everything!
Samantha T.At this time I don't have anything negative to add.
YUDIESKY G.It's hard to think of anything that could improve Mike's service! He was helpful, friendly, and professional. You should employ more like him!
Jennifer A.Let people know about details such as the fact that you're subject to a bill from the EZ-Tag Co. due to the lack of it being provided by U-Haul.
FREDDY A.This location was great! They got the truck really quick. he was really professional and nice! I would definitely recommend this place again!
RENAYSHA SHUMELL G.thanks for evreting
SEYOUM D.Thinks
LESLIE H.Everything was really good. Thanks
Leslie H.I ordered a 20 foot truck with a furniture dolly and appliance dolly and a dozen blankets a week in advance and when I got there they had one of their personal dollies that they let me take but had nothing else but the truck, The place was filthy but at least I got my truck and the staff was nice enough
Harry B.keep doing what doing
carole G.Nothing
YASSER A.The staff was very nice and professional
SUNNY N.There's nothing you can improve at this location great customer service excellent listening skills overall just excited that he was there to help out
TERESA MARIE D.I have had bad services but this one tops it. Rude and very disrespectful. Won't even wear a mask. I will never recommend this location or uhaul to anyone.
KRISTOFER L.Horrible customer service, and my credit card was charged a higher amount without being notified. Tried calling several times and no answer.
BLANCA B.The service i recieved Was one hundred percent professional and the owner/GM even helped me move my belongings to my storage.. thanks a million!
DONALD B.Very good sevice Niceto personas the attendete tku
MARINO P.