Customer did not leave a comment.
LEONARD B
Customer Reviews for Coppertop Storage LLC
(U-Haul Neighborhood Dealer)
1412 W Hwy 914
Somerset,
KY
42503
Services at this Location:
Contact Us
1412 W Hwy 914Somerset, KY 42503
Services at this Location:
Office Hours
- Mon-Fri: 9 am - 3 pm
- Sat: 9 am - 12 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
JOHN A- Rating:
- 5.0
Make sure to inspect the rental better before the customer arrives to pick up equipment. Car hauler had a flat tire when I picked it up and had to change out the equipment. Other than that everything went smoothly. Thank you.
Rebecca C- Rating:
- 2.0
Our reservation was late which caused a delay in our move. The trucl smelled horrible.
Wendy A- Rating:
- 5.0
Nothing. Everything was great
ronald s- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL B- Rating:
- 5.0
Very helpful in getting setup. EX pickup and drop off.
MICHAEL V- Rating:
- 3.0
Although i only had the car dolly for a 24 hour period i was charged for 48 hours because there was no one at the location when i returned it. this was in the middle of the day 12:12pm, on Wednesday June 11, 2025. I called multiple times throughout the day to inform them of the return with no answer, I left Messages on the voicemail at the location and finally called U-Haul costumer service to report the return and was ensured that it would be taken care of, but when i received the email with my receipt on Friday June 13 I had been charged for an extra day.
JAMIE T- Rating:
- 5.0
Customer did not leave a comment.
JOHN A- Rating:
- 5.0
Customer did not leave a comment.
Thomas V- Rating:
- 5.0
Customer did not leave a comment.
CHARLES J- Rating:
- 5.0
Thank you to the gentleman at Copper Top. Will definitely rent u haul from there again 😊
DEBORAH M- Rating:
- 3.0
Way better customer service from corporate office
David S- Rating:
- 3.0
There was no one there when we dropped off the truck in the afternoon, so I could not inform anyone of the problems we had with the truck.
TRAVIS Y- Rating:
- 3.0
Customer did not leave a comment.
Troy G- Rating:
- 5.0
I didn't talk to anyone here I came after hours
April K- Rating:
- 5.0
Customer did not leave a comment.
CHARLES J- Rating:
- 5.0
Customer did not leave a comment.
mark n- Rating:
- 5.0
Super easy return and friendly service!
MARCUS B- Rating:
- 5.0
Great people and good equipment
MICHAEL V- Rating:
- 5.0
Customer did not leave a comment.
BRUCE F- Rating:
- 5.0
Customer did not leave a comment.
GREGORY B- Rating:
- 5.0
Customer did not leave a comment.
Haven C- Rating:
- 5.0
Everything was great. Would not change a thing.
THOMAS R- Rating:
- 5.0
Customer did not leave a comment.
THOMAS V- Rating:
- 5.0
Customer did not leave a comment.
Shane L- Rating:
- 3.0
Customer did not leave a comment.
STACEY C- Rating:
- 5.0
Helpful, polite, and quick
TAMARA C- Rating:
- 5.0
Customer did not leave a comment.
Brent T- Rating:
- 5.0
Professional
JEANNIE C- Rating:
- 3.0
Customer did not leave a comment.
CHARLES J- Rating:
- 3.0
Need light repair 1/2 light not working
Jacob B- Rating:
- 4.0
Customer did not leave a comment.
CONAN T- Rating:
- 5.0
Customer did not leave a comment.
MARTHA J- Rating:
- 5.0
Customer did not leave a comment.
LEO N- Rating:
- 5.0
Customer did not leave a comment.
Thomas V- Rating:
- 5.0
Customer did not leave a comment.
JAMES W- Rating:
- 5.0
Great customer service. Reservation and pickup was easy. Drop-off was smooth without issue.
richard k- Rating:
- 4.0
Customer did not leave a comment.
Jeffrey B- Rating:
- 5.0
Nice pepole
FORRESTER H- Rating:
- 5.0
Customer did not leave a comment.
THOMAS K- Rating:
- 5.0
Customer did not leave a comment.
Bret S- Rating:
- 5.0
Customer did not leave a comment.
Lawrence H- Rating:
- 5.0
Customer did not leave a comment.
JEFFREY W- Rating:
- 5.0
Customer did not leave a comment.
Aldo B- Rating:
- 5.0
These guys are great. Super nice, Super helpful
BLAKE D- Rating:
- 4.0
Customer did not leave a comment.
Mark R- Rating:
- 5.0
Easy process. Returned trailer and dropped off paperwork.
DENNIS D- Rating:
- 5.0
Excellent service, very helpful. No improvements needed
Kevin R- Rating:
- 4.0
Customer did not leave a comment.
DANIEL E- Rating:
- 5.0
Customer did not leave a comment.
Robert H- Rating:
- 2.0
Pave the area.
ROBERT B- Rating:
- 5.0
Great Service! In and Pickup and drop fast and simple.
KENT S- Rating:
- 5.0
Customer did not leave a comment.
RALPH C- Rating:
- 5.0
Customer did not leave a comment.
michelle j- Rating:
- 5.0
Very close to my house - easy in and out
TERRY G- Rating:
- 3.0
The employees at this location were helpful. The problem was we had requested an appliance dolly and moving blankets they were not put on the truck.I spoke with the location attendants and they told me they have been without appliance dolly or furniture carts for over two weeks and their corporate office in Louisville ky new about it. If you know one of your locations is without equipment that a customer is requesting to rent you need to let the customer know that the equipment is unavailable UHAUL wasted alot of my time that I could have used moving instead of chasing down appliance movers.
Adrian S- Rating:
- 5.0
Customer did not leave a comment.
ROBERT C- Rating:
- 5.0
Very friendly and helpful: explained everything in full detail.
Jerry B- Rating:
- 5.0
Customer did not leave a comment.
William R- Rating:
- 5.0
Clean and staff was friendly, only concern was that when I checked truck and ( relocation agreement) trailer they only checked in the truck in U Haul system even though I explained how I ended up bringing the trailer to them
Leo N- Rating:
- 5.0
Second time to drop off here in one month, staff is helpful and friendly my only concern or objection was I dropped off a 15 foot truck and the 6 by 12 trailer that were under separate contracts or agreements since trailer was part of the relocation program and these people only checked in the truck into U Haul system and I had to call the facility to ask them why they didn’t check the trailer in? While this apparently was resolved it seems like U Haul should have more checks and balances to make sure this is not put on the customer to follow up on the check in process when there are a rental agreement and a relocation agreement
Leo N- Rating:
- 5.0
Customer did not leave a comment.
gary r- Rating:
- 5.0
Customer did not leave a comment.
Ronald M- Rating:
- 5.0
Wonderful experience. Thank you so much
MELINDA P- Rating:
- 4.0
Customer did not leave a comment.
Bo R- Rating:
- 5.0
Customer did not leave a comment.
DERRICK W- Rating:
- 5.0
Local, always he best
THOMAS W- Rating:
- 5.0
Great job meeting our needs!
Terry G- Rating:
- 5.0
Drop off was easy and the process went smoothly
Leo N- Rating:
- 5.0
I did not catch the gentleman's name who helped me, but he was so nice. The office is very homey, too. I'd definitely rent from this location again.
Dana S- Rating:
- 5.0
Customer did not leave a comment.
kenny w- Rating:
- 5.0
just double the cab for trash found a mummified banana under the seat
Evan W- Rating:
- 5.0
Customer did not leave a comment.
Norman L- Rating:
- 2.0
Can was dirty. The dolly and blankets requested weee not in the truck so we had to make a second trip costing us time and gas.
SANDRA M- Rating:
- 5.0
Customer did not leave a comment.
Brian S- Rating:
- 5.0
I've used used trailers, trucks , and tow dollies many times in the last few years from this location. Always top notch and friendly.
Alvin L- Rating:
- 5.0
Customer did not leave a comment.
James I- Rating:
- 5.0
Customer did not leave a comment.
Brian M- Rating:
- 4.0
Customer did not leave a comment.
Chris H- Rating:
- 5.0
Customer did not leave a comment.
Ibad R- Rating:
- 5.0
Provide a local number you can be reached afterhours of issues arise with the u haul instead of calling for roadside
Vickie B- Rating:
- 5.0
Customer did not leave a comment.
john a- Rating:
- 1.0
I was billed an extra $40 for no reason literally over 2 weeks later. As a matter of fact. I was called because my equipment was never checked in! I confirmed where I dropped it off and never heard back then 2 weeks later I’m billed $40 for no reason? I had more than the gas that was to begin with and it was returned. Also the original location didn’t even have my order I rebooked I had to go somewhere else, no $50 guarantee refunded either.
Andrew M- Rating:
- 5.0
I had a problem at the first location that I was sent to but a costumer service representative corrected the issue and sent me to another location 3.8 miles from the location that I was originally sent to with no extra charge for the larger truck. Thank you!
FLOYD B- Rating:
- 4.0
Customer did not leave a comment.
Rebecca B- Rating:
- 5.0
Quickest rental ever at a Uhaul and the place was busy . The person checking customers in was the best !
Jacob P- Rating:
- 4.0
Customer did not leave a comment.
Ecoma a- Rating:
- 5.0
Customer did not leave a comment.
Dave M- Rating:
- 5.0
The individuals I dealt with were very friendly and helpful. Would definitely recommend!
Jimmie G- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL B- Rating:
- 5.0
UHaul Site was down, but the Coppertop Storage LLC representative creatively found a way to continue the transaction. This level of customer service was greatly appreciated.
Mike C- Rating:
- 4.0
Customer did not leave a comment.
Theron R- Rating:
- 5.0
Customer did not leave a comment.
mehulkumar p- Rating:
- 5.0
Customer did not leave a comment.
Kesandra C- Rating:
- 5.0
Customer did not leave a comment.
mehulkumar p- Rating:
- 5.0
Everything was fine, very easy, no problems.had trouble finding where I wanted to drop off
ed K- Rating:
- 3.0
A lot of hidden costs on final bill! Not happy with U-haul about that
Steve B- Rating:
- 5.0
All was good
Mark R- Rating:
- 5.0
Customer did not leave a comment.
david d- Rating:
- 5.0
Customer did not leave a comment.
Bailey J | Overall Experience- Rating:
- 5.0
I like the place. I will use it again when needed.
Robert M | Overall Experience- Rating:
- 5.0
These guys are wonderful, very nice and professional. They will help with whatever they can! I HIGHLY recommend them for your storage/uhaul, and towing business!
erica t | Overall Experience- Rating:
- 5.0
Great place to do business.
jerrell r | Overall Experience- Rating:
- 5.0
I am completely satisfied with the storage facility the staff and JR Haynes. I have already recommend other friends about Coppertop storage. and there Services. They are some of the nicest people .
Larry D | Overall ExperienceAdditional Services at this Location
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