Customer Reviews for Mile High Propane
(U-Haul Neighborhood Dealer)

707 reviews

3365 E US Hwy 50   Canon City, CO 81212

(719) 275-1723

Hours

  • Mon–Fri
    8 am–4 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(719) 275-1723

3365 E US Hwy 50
Canon City, CO 81212

Services at this Location:

Hours

  • Mon–Fri
    8 am–4 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

What an excellent staff! Friendly, well prepared (even with the antiquated program U-Haul still uses for check-in) and very helpful.

Gerald W. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Very helpful and knowledgeable as I had to change drop off location they told me to obtain permission from uhaul first as there could be a charge if I did not.

Michael F. 
Rating:
4.0

The lights was not working, turn signals ets, had to go back and had them checked. They did not check anything with me just hook trailer up and said ok

Ron C. 
Rating:
2.0

Make sure what the customer orders is on the truck. Especially when the truck is being picked up with the app on a day they were closed. If not available notify the customer in advance instead of blaming it on Uhaul.

Scott C. 
Rating:
1.0

Moved equipment pick up with out notifi=ying customer. Office was closed. No one answered the telephone or retrurned call.

HOMER G. 
Rating:
5.0

This location has always done well for me.

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
4.0

I requested a 20' truck. I was told there wasn't one available so I went with 15'. I found the truck and used it, but I was charged for the 20' truck.

MARY M. 
Rating:
5.0

Customer did not leave a comment.

JAMES Z. 
Rating:
5.0

Customer did not leave a comment.

EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

Moses D. 
Rating:
5.0

Customer did not leave a comment.

Ron J. 
Rating:
5.0

Customer did not leave a comment.

April A. 
Rating:
5.0

I picked up a trailer from this place a couple times. They have always been professional and flexible.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Delfin M. 
Rating:
4.0

mileage at time of pickup was different from what was on the app. people at pick up location contacted UHaul to make things right

John A. 
Rating:
5.0

Nothing additional. Great transaction and experience.

Steven A. 
Rating:
3.0

After hours no problem

Cindy C. 
Rating:
5.0

Mile high propane was a great choice to pick my rental up, nice location the staff was exceptiona!

John D. 
Rating:
5.0

Customer did not leave a comment.

kimberly M. 
Rating:
4.0

We returned the truck on Sunday so no one was there but I did everything on my phone.

Karrie J. 
Rating:
5.0

Keep up the good work

Dave A. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Very friendly and helpful I was told I could get credit of 50.00 for not getting my truck in Ga on time

Ronald C. 
Rating:
4.0

She did a great job with scheduling.

RICHARD P. 
Rating:
4.0

Fix the 5 day bs

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH L. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
5.0

Customer did not leave a comment.

Delfin M. 
Rating:
5.0

Just make sire the equipment is clean. Also the door to the trailer I guess didn't seal very well as I had sand all over my things when I got to my destination.

COLE M. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN MARIE G. 
Rating:
3.0

When someone rents a something for a day but brings it back an hour and a half later because they can't use it due to unforseen issues beyond their control, it might be a good idea to give at least a partial refund if not a full one.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD P. 
Rating:
5.0

Everything was excellent. No surprises. Employees were knowledge able and helpful. Everything was explained. Great experience once again. Thank you for asking.

Jayne C. 
Rating:
2.0

I did not receive the moving supplies that I reserved. I had no choice but to move my furniture without moving blankets.

Leann T. 
Rating:
3.0

Electric on trailer didn't work, was told to spray cleaner on connect plug, they were not helpful and I left and tried to fix it drove it 884 miles and turned it in and told agency to fix it as brake and turn didn't work ! My Jeep turn signal is now broken. Please make sure your brake and turn signals light works

Steven W. 
Rating:
4.0

The truck and location were fine. The overall experience thru uhaul, basically customer service was a nightmare. People were unhelpful and extremely rude.

Dawn S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK R. 
Rating:
5.0

From the friendly, professional office staff to the hands on, no bull s. professional man who hooked up the auto transport to my truck these folks are helpful and accommodating. Very Excellent !

Doug T. 
Rating:
5.0

Great customer service!!

William T. 
Rating:
5.0

Courteous, helpful and professional.

Preston M. 
Rating:
1.0

I have never been treated in all my years of business with U-Haul and I have used your services many times. I was treated and felt absolutely like a criminal and my adult son felt the same way. I was informed by the agent, Randi Crompton, a young lady, that it was the of all U-Haul locations to treat their customers the way we were treated. Crompton said it was because U-Haul was experiencing a high amount of theft and all locations were forced to conduct business the way she did. We were photographed with her personal cell phone, my personal ID was photographed and captured on her personal cell phone and she insisted in calling both my cell phone number and my son's cell phone numbers to prove that we were not creating fraud with U-Haul and giving false information. Both my son and myself felt like we were being treated as criminals. I have since verified that Crompton's conduct with customers is not typical of other U-Haul location because I called and asked them. I will never do business with this U-Haul store again and I expect to have an answer from the corporate office regarding this disappointing customer service experience. I would advise other customers to steer clear of this location. Terrance. Colorado Springs, Colorado.

Lee B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Z. 
Rating:
5.0

Customer did not leave a comment.

HENRY H. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

The local service did a great job. However, I had reserved a 26' truck and was given a 20'. When I addressed the issue with customer support I was told someone had called earlier to let me know. The message I have recorded from Amanda makes no mention of the change. I had to rent the truck anyway because I was in a tough spot. The person, Linda, at customer support told me she would leave a message with the local pick up. They weren't even there because it was a weekend. This is not on ENXX gas this is on Uhaul and your system. Your customer support could use an overhaul as well. Won't be using uhaul in the future.

RANDY S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Shannon L. 
Rating:
2.0

Customer service was good, but the man who hooked trailer to the truck, did not explain anything just hooked up trailer and walked away, when we loaded vehicle on trailer one tire on trailer was almost flat, tire had to be plugged due to a screw found in tire.

Evelyn H. 
Rating:
5.0

All I had to do was drive a way

RAYMOND M. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

The employees were very helpful, and great at getting me in and out quickly.

Scott O. 
Rating:
5.0

Customer did not leave a comment.

BRUCE W. 
Rating:
3.0

Traffic does not seem to work well with customers, I was up graded by traffic and charged for larger trailer than I needed. I canceled and had to use a ramp trailer so I could stay in budget. Also trailer I was upgraded to wasn't returned on time causing us a major delay also making us have to use the ramp trailer.

DAVID WILMER S. 
Rating:
5.0

Customer did not leave a comment.

CONNIE G. 
Rating:
5.0

Edith is amazing!!

Jaqueline S. 
Rating:
5.0

Customer did not leave a comment.

rio E. 
Rating:
4.0

Customer did not leave a comment.

Shane O. 
Rating:
5.0

Customer did not leave a comment.

Arizona S. 
Rating:
4.0

Customer did not leave a comment.

jake P. 
Rating:
3.0

We are just disappointed in general. If I were not a technology person, this process would have been horrible. Not everyone uses their phones for survival. Chuck does not use his for anything having that was required for this rental. It was very frustrating during a very troubling time for my family. It is not this location, it is UHaul in general. We hope to never have to do this again.

Chuck K. 
Rating:
4.0

Customer did not leave a comment.

Sherry P. 
Rating:
5.0

Customer did not leave a comment.

Katherine F. 
Rating:
5.0

GREAT JOB!

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

Carolynn B. 
Rating:
5.0

Customer did not leave a comment.

Bill T. 
Rating:
5.0

Office staff very nice and professional. Would highly recommend.

mike S. 
Rating:
5.0

Staff and lot were very good.

Jeff A. 
Rating:
5.0

Great location

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
3.0

Have rental representatives available. This do it yourself checkout is not friendly.

Gail H. 
Rating:
5.0

Super helpful!

Angela B. 
Rating:
1.0

Uhaul changed my pick up location to Canyon City and did not tell me. This was 1.5 hours further away from the original pick up location. I hired a company to help load the trailer and they charged me $100 more because I was late. A phone call, email anything would of helped.

Christopher K. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY S. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY S. 
Rating:
5.0

Customer did not leave a comment.

Deanna C. 
Rating:
5.0

Customer did not leave a comment.

Morris S. 
Rating:
5.0

Customer did not leave a comment.

Jill R. 
Rating:
5.0

Customer did not leave a comment.

Alex B. 
Rating:
5.0

Customer did not leave a comment.

Dina A. 
Rating:
5.0

Customer service was superb! Thank you!!

Paul M. 
Rating:
1.0

I found it necessary to file a complaint due to the harrassment and ridicule I was subjected to by an employee?associate of this location. They also did not know what a barcode was and were quite unfamiliar with online check out. Did not do online checkin as your system does not recognize this location on Apple maps.

Michael R. 
Rating:
5.0

Do a video of the entire virtual reservation an pickup and return process.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
1.0

Took me 2 hours to get my truck through the app, the truck was damaged beyond the pictures in the app, took forever to get my code for the key, never did get the pictures of the damage downloaded. Wasted 2 hours of my move time that day, only had the weekend to move, I have asked for a discount because of this, was told the location manager would call me back, have not heard from that person yet, terrible customer service, I would borrow a teailer beforw I would rent a Uhaul again. I would also expect to happen what Uhaul customer service said would happen also, for being a billion dollar company.

wayne I. 
Rating:
5.0

Customer did not leave a comment.

Jeremy G. 
Rating:
3.0

Be a little more attentive to customers. Also the truck was extremely dirty. We had to drive an extra 50 miles to pick up the truck but no allowance was made for fuel for the 20 miles back to Fountain where we had originally re quested it be picked up.

Thomas R. 
Rating:
3.0

We drop the U-Haul off at 4 o'clock on Saturday. The offices were closed and we're not open all day Sunday either. Just seemed like it was awful early to have closed

Sue K. 
Rating:
5.0

Customer did not leave a comment.

Travis C. 
Rating:
3.0

Customer did not leave a comment.

Julio V. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
2.0

I reserved a 26 ft truck ended up getting a 15 ft. Had to make extra trips and cost me more to pay the movers

Dean H. 
Rating:
2.0

Took 45 minutes to pick up the trailer because the Uhaul website wasn't working properly (not the dealers fault).

Michael O. 
Rating:
4.0

Your Customer Service is very good. Tina in your Colorado Springs U Box office is outstanding. Knows her stuff. I used Moving Help to load, can't know if enough pads were used until I unload which will not happen until mid December. Also I added two more U Boxes to initial order of 4, but the Moving Help Spine Savers crew packed only 4 boxes. Received a receipt for the delivery fee but the monthly insurance per box of $12 is still set for 6 boxes. I expect my CC to be credited $24. Thank you.

Aundrea T. 
Rating:
5.0

Customer did not leave a comment.

Debbie T. 
Rating:
5.0

Customer did not leave a comment.

Lola H. 
Rating:
4.0

Friendly staff.

Benjamin C.  |  Overall Experience 
No reviews have been submitted for this location.

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