Customer Reviews for Mile Stretch Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mile Stretch Self Storage

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michael m. on

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Nothing comes to mind. The owner was efficient, friendly, and all needs were met.

Gregory G. on

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Sharon L. on

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The guys were very nice and polite. They did a great job!!

Dawn S. on

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Chuck H. on

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Nice people...

Katherine M. on

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ivan f. on

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PEGGY F. on

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Carol R. on

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They were very friendly and helpful.

Betty K. on

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andrew h. on

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The actual location was good. The issue began when I had a reservation confirmed at another location. I on my way out the door to pick up the van when I received a call that they did not have it. After much stress something other than what I wanted was available at another location much further away. Not only did I have to pick it up but I had to drop it off at the same location adding an additional hour to my day. I haul learns to make things convenient to the customer when they mess up and not what is good for uhaul. In addition it made for a very long day having to get a 2 hour late start. Finally your central reservation center is terrible. They kept making excuses and mistakes when it came to switching the reservation. Overall I was not pleased how things went.

James B. on

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THOMAS J. on

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Ron and Travis are awesome to deal with. Great couple of guys. Would do business with them anytime.

Daryel J. on

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Sandra P. on

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Maria G. on

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Super nice guys there. So helpful, efficient and knowledgeable about the products they offer and suggestions to make my next move more convenient. They definitely have my future business.

Victoria W. on

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Barry C. on

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I have nothing to add, it was a good experience .

charles b. on

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claire h. on

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Julia H. on

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Douglas A. on

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Very friendly.

David K. on

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Patricia J. on

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Patricia J. on

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THOMAS W. on

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The staff is great and gets you on the road quickly. The location is close to gas stations and they have on site storage which is a plus.

Meredith J. on

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Alignment was off on the truck. Made for a long drive going 500 miles.

Alvin I. on

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Good location and employees! Enjoyable. But since you're asking for improvements, well perhaps a better computer system is warranted. For the customers ahead of me it seemed slow, perhaps causing the customer backup and wait time. It certainly was fickle when it came to my turn. It required their manual entry of my credit card information as well as other issues the employees noted to each other.

Charmyn N. on

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Earl B. on

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Rude sorry if I inconvenienced you time

John M. on

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Treat your current customer fairly so they will return and recommend your services. Paying a penalty for less than 1 hour overdue is fair and acceptable but charging for a full day is near sighted. How many potential return customers are lost?

William V. on

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Lisa W. on

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Location was a little hard to get into due to the road construction, but staff was very helpful and friendly.

damian d. on

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The entire UHaul system was down so it was kind of a nightmare but the biggest issue is the owner. What a jerk! He is rude, foul mouthed and just had THE worst attitude. The only saving grace was the other employee Dan. He was so upset about the situation but tried very hard to smooth it over, make small talk, be polite and accommodating. If not for him I'd have given this place a poor rating. Would never recommend this place!

Elizabeth P. on

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Excellent customer service and very prompt

Tiffany G. on

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There was no one on premises during drop at noon. And I was charged an extra $17 for gas that I'm certain I had already replaced.

William H. on

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Tyler B. on

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Thomas S. on

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The truck that I rented purr like a kitten and very comfortable compared to U-Hauls of 20 years ago they felt like they were going to flip back then but clean comfortable seating very very good experience. I would recommend this location to anybody who ever asked about using U-Haul

John W. on

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Great experience. No recommendations.

Raul G. on

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John F. on

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it was a pleasure to deal with this location...personable and helpful in getting the right equipment to fit my needs. A* - John Francis

DINO M. on

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Quick rental, no hassle. Did the job perfect. Dolly will be rented again from this location.

James P. on

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Michael M. on

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Can’t suggest any improvements as my experience was perfect from the online reservation through the return process.

. on

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When we tried to return this we had driven to three different locations to return the truck. This was the only one of help. Everyone else turned us away and said "we're full, try someone else" with no specifics. It would have been helpful if they could have helped us find a location that would take the truck.

Robert W. on

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KENETTA F. on

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Excellent service

jolene m. on

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KELLY S. on

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MICHAEL E. on

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James B. on

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Terri C. on

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WALLACE M. on

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Joe D. on

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Christopher S. on

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Cost of truck was expensive.

James H. on

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The gentleman who assisted me in the rental return was great. Very professional and explained the receipt process. Thank you.

Kevin L. on

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Everything was amazing, excellent customer service and pricing!

LINDA F. on

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Just keep up the good work.

Kameisha O. on

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Charged for gas but I replaced the gas to where it was

vickie u. on

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David W. on

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Renter made the paperwork easy and quick.

William T. on

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My uhaul had a check engine light on and tire pressure signal was on. Was not clean in the back of truck. Had killed 3 live cock roaches. Sun blocker was in view of my vision due to it being broke. Good thing it was cheap.

george M. on

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The uhaul truck had a flat tire when I got ready to use it that morning but everything worked out fine.

Stephen A. on

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Nice guys at the location VERY accommodating

Christopher S. on

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nicole e. on

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Trailer lights did not work. They told me it was my truck which I knew it was not so I went and changed the plug with a brand new one just to prove it was the trailer and it was. So I had to drive all the way back there to switch the trailer out with another. The guy helping was nice but the service is not good.

SCOTT H. on

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william l. on

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HARLAN M. on

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Anthony u. on

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Travis was excellent. Very helpful. The truck road great.

SCOTT H. on

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Christina W. on

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People skills and the computer needs to be easier for your staff to use.

Branden C. on

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The representative was great

Fady G. on

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The dolly that i rented its very dangerous, full of rust, i couldn't take it off the car easy with all that rust, i towed a car yesterday and when i loaded the car into the dolly, there is a metal on the trailer that is popping and it damged my tire, also when i took off the ramp of the trailer to load the car, it slides off the trailer and fall off, i had to bring someone with me to be able to lift it and put it in the trailer again, this is a poor service

Doug H. on

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Joseph M. on

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Rental and return was quick and easy

Christine M. on

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Thomas M. on

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charles p. on

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angel d. on

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Mark W. on

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Richard R. on

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Great customer service, even though I did an online pick and return the gentleman came out to make sure I was ok.

patricia j. on

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Anthony u. on

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Travis was great and really knew his stuff.

Michael M. on

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The staff was very friendly and efficient with the rental of the trailer. I have had nothing but good experiences with this location.

Malcolm J. on

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WILLIE D. on

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Great location, very friendly, worked well with myself and some other customers that I didn't know but heard their conversations as I was dealing with my transaction. Great experience!

Patrica m. on

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Service was friendly, quick and efficient.

JOE A. on

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Jonathan T. on

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terry b. on

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GEORGE ANN N. on

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ED W. on

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george h. on

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Patrick F. on

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Magda P. on

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YOUHANNA Y. on

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AC wasn't working check engine light was on dirty truck

Alan S. on

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Robert C. on

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