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Carolyn B
Customer Reviews for Miles Holdings Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did mobile drop off so I didn't meet with anyone, but it worked for me
Vicki PThanks for your service. Miles Holdings give great service! Thanks and look forward to using the service again.
GRAHAM JThe check engine light was on when i picked it up and i made the gentleman aware. He told me not to worry about it. I'm sure it cost me alot more in fuel because of that. The vehicle sputtered and revved up and down when at stop position at lights or stop signs. I was concerned it would cut out if i pulled out. The drivers side window would not go up most of the trip, it would stop about an inch from the top. I would have to keep winding it down and up to get it up all the way.Thw truck it sells with the fuel I was not happy with. The woman in the office was very nice she picked me up when I needed a ride to the location as well which was a great help. Very much appreciated.
DEBBIE TGreat location and easy to find
JEFFREY MGood friendly people.
GARY GWonderful people to work with. Easy to talk to and very willing to do whatever they can to help.
ALBERT JGreat service
jim tDone
PETER LFeel free to call me for feedback.
KEITH HExcellent service! i would put a jack on the trailers if it were my company… 😊 ty U Haul
sheila cHad an issue with the final mileage and gas level. However Chris the U Haul representative looked after me and sorted it all out. Great service, much appreciated!
dave bWe booked/ requested a 15 ft truck, was informed that it would be there. Reserved. There was not one there and had to settle for a 26 ft truck. We had some tight spaces to access and a 26 footer was too big, hence the reason we reserved a 15 ft truck. If u haul says there’s a reserved size there , it should be there.
Howard FAll good
Rick CNo comment
Melvin WEverything with rental in Lewisporte went very well
glen sWas very pleased with the service provided at this location. The owners will go out of their way to help you & are a pleasure to deal with!
WYCLIFFE GGreat people at this location... Very friendly and helpful!... Highly recommend!
Sherwin HTraining of employees. I was contacted by worker looking for the keys wondering if I still had them before they thought of checking the drop box, also this employee had to get support to do the computer work In order for me to get the vehicle witch wasted a lot of my time.
Steven PExcellent to deal with and made the whole process easy.
Darrell NGreat customer experience very helpful
Gordon WAwesome service couldn’t be any better
Patsy BThere was no person available when I selected that option as opposed to mobile pick up. Couldn't help me over the phone, so Miles Holding passed me off to someone not even in the general area. They were not helpful and negligent in the entire experience. Would never recommend. I waited an extra hour just trying to get ahold of someone to pick up my truck. Horrible and awful experience.
Jacob EIcy parking lot unsafe to walk Tires balding on truck and low air so had to be refilled Back of truck needed to be swept out very dirty with garbage left in it No trolley available to rent upon arrival despite being assured there were trollies to rent Location doesn't take Visa debit..only credit card
Andrea MThey were not well informed there sent me to a drop off location where there as not been one for at least 4 years
doreen wThis guy didn’t even come outside.
Keith EGreat customer service. The Kenmount location should take some notes from these people.
Paul LFriendly courteous staff,, no problems
Gregory CEverything at the location was great!!! Even when we were called about changes, we were well taken care of. Thank you!
Anne MWas told he was closing and would put thru return for same say dropped off. Never did but thru extra charges. What is that
Rita FAbsolutely nothing it was perfect. Thanks so much for everything....
Gayle FBooked rental from Gander Newfoundland, had to drive 40 minutes away to pick it up. Should have been Uhaul's responsibility to have vehicle at location of booking. Truck box was not cleaned out, had broken glass, nails and wood in it. There were all season tires on this vehicle that had no tread left to them which made the 3.5 hr drive to drop off location very dangerous. Truck was all over the road, steering it was very hard. I could not go anymore than 50kms per hour on the TransCanada Highway, which was impeding the flow of the traffic behind me. Headlights on highbeam had the same power as daytime running lights. Had to get my partner to go ahead of me and use the lights from my personal vehicle as a guide to see on the highway. This vehicle was definitely not maintained to meet road standards for Newfoundland in the winter. This experience was horrible, felt like I was driving a death trap.
lorne mGreat service very helpful
Winston RCould use better fucking tires
Nicholina GI have no complaints. Serve was awesome
Nancy SI think it’s easier to pick up the machine with a full tank of fuel and return it the same.
Edward EThere was a mix up with the pick up time. One of the employees was a bit unprofessional when they called. Said she had things todo and sounded annoyed that we made a mix up with the time.
roy bThe lady working there was very friendly and helpful.
Darren NA warning to potential customers: Make sure the truck is clean. Make sure tires aren’t leaking air before you take the truck. The low air warning was present on the display inside the vehicle, how could that be missed? Answer: it was never checked. I had to take the truck to a local garage and have the valve stem replaced. I was at the mercy of a mechanic who thankfully agreed to work past 5pm on a Friday. If I didn’t get the tire fixed I wouldn’t have been able to do my move. Uhaul manager did not help at all or process my refund to this day. Be careful, it’s your life at risk, not theirs.
Robert DEverything was even better than expected.
Eli HThe personnel was somewhat helpful.
henry fMy experience at this location was extravagant, I intend on returning
CHRIS CVehicle was in poor condition. Bald tire , leaking exhaust. Drivers door seal falling off. If I didn’t need it and was stuck I would have refused it. However made it from Lewisporte to Halifax NS.
WILLIAM MService was great
Nadine nExtremely pleasant to deal with Needed a new front tire and problem was dealt with in a timely manner Thank you 😊
Alec Nmore drop off locations should be like this one
Andrew PWe did not see anything that needed improvement,, Except gas mileage!!!
Gregory CThe rate i was given when i booked on line and when we arrived at the please was different he charged $80.38 when I was quoted $24.95 plus $10 for insurance plus tax! WHATS HIS PROBLEM He wouldn't give us the trailer if we didn't pay the $80.38 and I had arrangements made to pick up stuff we dropped off the next day. I AM OWED MY MONEY BACK
MICHAEL JA pick-up time was scheduled for my convenience. The U-Haul representative assisted in hooking up the tow dolly and assuring everything was road ready.
WILLIAM G