Customer Reviews for Milford Shell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Milford Shell

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Gerald C. on

Rating:

This first place I was suppose to pick up my truck left early and closed up when I got there to get my truck it won’t let me finish the 24/7 I wasted a hr there then I had to drive 20 south of where o was headed to Wilmington but thank s to the young lady there in Milford was very good got me on the road fast.

Jeremy P. on

Rating:

Truck was dirty and returning it was a hassle

michelle W. on

Rating:

Customer did not leave a comment.

Roland H. on

Rating:

Customer did not leave a comment.

John K. on

Rating:

Customer did not leave a comment.

Alina E. on

Rating:

Customer did not leave a comment.

Nancy P. on

Rating:

Customer did not leave a comment.

Taqui C. on

Rating:

Customer did not leave a comment.

antwan R. on

Rating:

I was charged over $100 for the use of a $20 truck the charges and fees crazy

Rory R. on

Rating:

The clerk can barely speak or understand English. He has to call his boss then he gives you an ear piece out of his ear for you to communicate

John E. on

Rating:

Check out was slow. Clerk had to call someone so we waited a little bit

Jeffrey O. on

Rating:

Great customer service. He was a big help.

Eloise R. on

Rating:

Have more trucks and open on weekends

Jennifer K. on

Rating:

We returned the truck 3 hours after it was due, and we were charged $40 for this. I don't remember choosing a time to return it, but if I did, it would've been more helpful to make that time more obvious on the receipt as at a glance I did not see it. Further, we left the truck with double the gas than it had when we picked it up, so I think it's unfair to have charged us the full $40/day late charge for returning it a little late. I believe this is unreasonable of your company and will go elsewhere in the future.

Angel P. on

Rating:

Customer did not leave a comment.

Devon C. on

Rating:

I never signed any contract or was given a copy of any paperwork. Other locations I have rented from I was given a copy of the contract and signed before renting the truck and then signed again when releasing the truck. I’m not sure why this location if different.

Rebecca D. on

Rating:

I rented a truck and trailer. First of all I had to return them to two separate locations. This was quite inconvenient. Also when I rented it I was charged a $60 deposit and was told it would be refunded to me when I returned the trailer. I really didn't have the money to spare but since it was suppose to be refunded to me I went ahead and did it. The drop off location for the trailer was closed so I called the 800 number to let them know it was dropped off. When I explained to the representative about the deposit, she informed me the prior information I was given was incorrect. She stated I should have only been charged a flat fee for one way usage and no deposit should have been collected. She also said I could not get my $60 back. If I should not have been charged the deposit then Uhaul owes me $60.

Mike B. on

Rating:

The worst customer service ever !!!! Told us we couldn't have the small truck it was promised to another customer so we had to take a much larger truck we did not need, the small truck was never used it was still setting there when we got back. We asked if we could drop it off at a UHAUL need us and they said yes after we tried to return the truck to a location close to our home the wanted $198.00 "what" they made us return the truck back to the pick up station not a drop off near us. ALll this for fifteen miles to pick up furniture which now took three hours and extra miles( only because of driving it back to the pick up UHAUL) Took cash for the usage of gas no receipt just put it in the register. I have used UHAUL my whole life and "never" a had a problem. This experience was by far the absolute worst.

qwenodlyne W. on

Rating:

Because I believe l was over changed

pat C. on

Rating:

Customer did not leave a comment.

Susan B. on

Rating:

Customer did not leave a comment.

Rowena B. on

Rating:

Don’t tell someone to put 20 miles in. Listen to ur customer.

brittany J. on

Rating:

Excellent person skills very friendly and thorough

Ray B. on

Rating:

Customer did not leave a comment.

Alden H. on

Rating:

Customer did not leave a comment.

dorothy C. on

Rating:

Customer did not leave a comment.

Samantha S. on

Rating:

Customer did not leave a comment.

mark J. on

Rating:

Smoother check in's b4 8 AM. Wasn't horrible. Just had to wait for phone verification? and worked in between customers. Everybody very friendly. I must say it was pretty quick once verified. I have used this location twice now and drop off was pretty easy as well. I would use this location again and would recommend it to others.

Tamirra S. on

Rating:

The system or something was down. I was waiting for over 30 minuets to pick up truck. Very slow process I should have went with previous reviews....

Molly M. on

Rating:

Fast, easy, efficient...

Robert R. on

Rating:

Driver side door kept unlatching and the door ajar light came on probably about 15 times in my 32 mile drivr

Lynda C. on

Rating:

Customer did not leave a comment.