Customer Reviews for Milford Shell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Milford Shell

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frances V.
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we were assured that we could return the truck late without extra charge due to the rain all day before and we were unable to unload the truck. We returned it with no explanation of extra charge. It was disappointing to see an extra charge on my credit card.

Alfonso J.
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Customer did not leave a comment.

Nancy T.
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Rear view mirrors would not move to adjust for proper usage. Very dangerous!! Old truck with a rough ride. I had to manually take it out of tow mode each time I started it. I picked up the truck with 1/8 of a tank of gas in it. I brought back the truck with more gas in it than I picked it up. They charged me for $37.50 for 10 gallons of gas for 13.4 miles. That's 1.34 mpg! That's $3.75 a gallon! Plus $30 for fill up fee! Y'all got me last time I used haul charging me for tolls I had already paid for!! It will not happen again! I will never be a uhaul customer again! I will tell everyone I can how uhaul has dangerous trucks and treats their customers very badly

Deanna J.
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Customer did not leave a comment.

Carolyn W.
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Excellent customer service

Mike D.
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Customer did not leave a comment.

RAYMOND B.
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The entire process went very well. A simple verification and I was out the door. Returning the vehicle was also simple. Job well done.

Jerome D.
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Customer did not leave a comment.

James G.
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That was theeasiest check in and out experience ever.

Jacob C.
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Customer did not leave a comment.

PRISCILLA M.
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Keep up the good service.

Joan W.
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not a thing they were very nice and nothing to complain about..

Brad L.
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Customer did not leave a comment.

CRAIG J.
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You receive no receipt and you sign nothing at this location. I took pictures of the milage and gas guage when I left. I refueled before returning the truck. When I dropped off the truck I took the pictures again, as they give no receipt. When I received my creditcard statement, I saw that I was charged $20 extra for gas. I was ripped off at this location before and let it slide, this time I called uhaul, forwarded them my pictures an immediate receive a refund.

Monica M.
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Customer did not leave a comment.

Aa A.
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Robert L.
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Timothy O.
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Customer did not leave a comment.

robert M.
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Customer did not leave a comment.

Ruben S.
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Good Job

Regina J.
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I had to wait almost 35 minutes. I was late because of this located. They didn't know how to use the prom code it was horrible.

Harry H.
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Manager didn't hold the door for me twice. I feel he needs better communication skills and lessons in customer service.

Daniel A.
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Great experience

Marjorie R.
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This location (8 N DuPont, Milford) was fantastic! I had to switch to them last minute as my original pick-up location (601 Marshall St, Milford, DE) failed to put the key in the lockbox. This caused an hour+ delay in acquiring a truck, but the people I talked to at 1-800-Go-UHaul and via uhaul.com's live chat did a great job of transferring my reservation over to the 8 N DuPont location and the person at 8 N DuPont (Jim) who took care of it when I got there was very helpful and professional. Great service from UHaul corporate and from 8 DuPont following 601 Marshall's mistake!

George B.
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The app told me to put the keys in a lockbox but I was told the location no longer has a lock box so I gave it to the employee inside the store who to D me there was no lockbox

Timothy R.
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They could not make it any easier; definitely recommend using this location, and will again for sure.

Stephen F.
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Customer did not leave a comment.

Janette K.
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The rep was very knowledgeable and friendly. Will use them again. Because of the circumstances, you don't really get a chance to read the contract thoroughly before signing so probably won't notice they charge you extra $14 for insurance and $1 for "environmental fee" but the value and ease of use is wonderful. Won't hesitate to use same location again.

Stephen F.
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Jimmy the young man at was excellent.

Ashish P.
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Customer did not leave a comment.

Barbara C.
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Every thing was great.

Joshua B.
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Customer did not leave a comment.

George S.
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Customer did not leave a comment.

Dean B.
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would not take the truck in told me to bring it back tomorrow. would not take the trailer. i had to do an online check in and do it all myself. 2 girls i guess was afraid to drive a large truck. That was where i was asked to drop off the truck to save $50 ,but I'll never do that again.

Timothy R.
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With the online reservations, and the ease of which this location operates I can't say there is much to improve.

Romona C.
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Customer did not leave a comment.

Gerald C.
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This first place I was suppose to pick up my truck left early and closed up when I got there to get my truck it won't let me finish the 24/7 I wasted a hr there then I had to drive 20 south of where o was headed to Wilmington but thank s to the young lady there in Milford was very good got me on the road fast.

Jeremy P.
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Truck was dirty and returning it was a hassle

michelle W.
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Customer did not leave a comment.

Roland H.
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Customer did not leave a comment.

John K.
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Customer did not leave a comment.

Alina E.
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Customer did not leave a comment.

Nancy P.
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Taqui C.
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Customer did not leave a comment.

antwan R.
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I was charged over $100 for the use of a $20 truck the charges and fees crazy

Rory R.
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The clerk can barely speak or understand English. He has to call his boss then he gives you an ear piece out of his ear for you to communicate

John E.
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Check out was slow. Clerk had to call someone so we waited a little bit

Jeffrey O.
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Great customer service. He was a big help.

Eloise R.
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Have more trucks and open on weekends

Jennifer K.
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We returned the truck 3 hours after it was due, and we were charged $40 for this. I don't remember choosing a time to return it, but if I did, it would've been more helpful to make that time more obvious on the receipt as at a glance I did not see it. Further, we left the truck with double the gas than it had when we picked it up, so I think it's unfair to have charged us the full $40/day late charge for returning it a little late. I believe this is unreasonable of your company and will go elsewhere in the future.

Angel P.
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Customer did not leave a comment.

Devon C.
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I never signed any contract or was given a copy of any paperwork. Other locations I have rented from I was given a copy of the contract and signed before renting the truck and then signed again when releasing the truck. I'm not sure why this location if different.

Rebecca D.
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I rented a truck and trailer. First of all I had to return them to two separate locations. This was quite inconvenient. Also when I rented it I was charged a $60 deposit and was told it would be refunded to me when I returned the trailer. I really didn't have the money to spare but since it was suppose to be refunded to me I went ahead and did it. The drop off location for the trailer was closed so I called the 800 number to let them know it was dropped off. When I explained to the representative about the deposit, she informed me the prior information I was given was incorrect. She stated I should have only been charged a flat fee for one way usage and no deposit should have been collected. She also said I could not get my $60 back. If I should not have been charged the deposit then Uhaul owes me $60.

Mike B.
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The worst customer service ever !!!! Told us we couldn't have the small truck it was promised to another customer so we had to take a much larger truck we did not need, the small truck was never used it was still setting there when we got back. We asked if we could drop it off at a UHAUL need us and they said yes after we tried to return the truck to a location close to our home the wanted $198.00 "what" they made us return the truck back to the pick up station not a drop off near us. ALll this for fifteen miles to pick up furniture which now took three hours and extra miles( only because of driving it back to the pick up UHAUL) Took cash for the usage of gas no receipt just put it in the register. I have used UHAUL my whole life and "never" a had a problem. This experience was by far the absolute worst.

qwenodlyne W.
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Because I believe l was over changed

pat C.
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Customer did not leave a comment.

Susan B.
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Customer did not leave a comment.

Rowena B.
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Don't tell someone to put 20 miles in. Listen to ur customer.

brittany J.
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Excellent person skills very friendly and thorough

Ray B.
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Customer did not leave a comment.

Alden H.
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Customer did not leave a comment.

dorothy C.
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Customer did not leave a comment.

Samantha S.
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Customer did not leave a comment.

mark J.
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Smoother check in's b4 8 AM. Wasn't horrible. Just had to wait for phone verification? and worked in between customers. Everybody very friendly. I must say it was pretty quick once verified. I have used this location twice now and drop off was pretty easy as well. I would use this location again and would recommend it to others.

Tamirra S.
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The system or something was down. I was waiting for over 30 minuets to pick up truck. Very slow process I should have went with previous reviews....

Molly M.
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Fast, easy, efficient...

Robert R.
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Driver side door kept unlatching and the door ajar light came on probably about 15 times in my 32 mile drivr

Lynda C.
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I booked on line. I arrived and there was no one there to rent the truck. I was expected to rent the truck over a workers personal cellphone. It was bizarre. I was not offered insurance, never saw the Uhaul representative, never signed an agreement. They overcharged my credit card. Worst UHaul rental ever!! Would not recommend this location at all. After 45 minutes of frustration I finally was given the keys to the truck. I was very glad my return was at a different location. Uhaul needs to reconsider such a poor representation by an unprepared dealer. Never again will I consider this location, Milford Shell Station

Stephen P.
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The first location reservation did not call ahead and the uhaul was not available on site. I am very thankful for the 1800 uhaul line where N operator was able to immediately find and reserve a uhual. I was thankful for that immediate help.

Kiana H.
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Charged for extra mileage. Very unprofessional

Jyoti D.
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Horrible. Charged me for one day extra for no reason. Unbelievable.

Kathy H.
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Rep tried to say we had a trailer attached but we did not have one.

Kenneth W.
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Customer did not leave a comment.

Rae D.
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They charge $.99 a mile if you go over where other people charge a lot less

Anthony K.
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Customer did not leave a comment.

Lewis S.
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Staff performed the complete check in for me to return the truck.

JOHN O.
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this is the second time we use this location and every time the operator has issue closing our contract here too we had to wait 30 minutes to check in

Patrick S.
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The 24/7 operation was a nightmare! I didn't k ow I had to be there at a specific time, or it will expire. The problem was addressed, but still did not work. I was told there was no problem on their end. I had big problems on my end. It really sent me behind in scheduling. I did get another truck the following morning. I wasn't able to get the other equipment I reserved.

No reviews have been submitted for this location.

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