Customer did not leave a comment.
bataille e
Customer Reviews for Milford Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the truck was very smelly and had not been cleaned since the previous user The customer service was very slow because there was only on employee at the gas station working all of the jobs, cash register, unloading supplies, renting the trucks etc. Whoever owns the gas station should have at least two employees on site at all times. That woman was seriously overworked and the line to pay for gas kept getting longer as she had to go check in the truck.
Louise DStop trying to overbill me for gas
Brian PThe vehicle availability and hours of operation are great. And a bonus is the convenience of the pick up / drop off being a gas station made refilling SO easy. The staff was very helpful and friendly, although under pressure to multitask with regular fuel store responsibilities. One person was selling convenience items, gas, sundries, food, lottery, AND handling the rental process. My pick up / drop off was at times where there was not much other activity in the store, so it did not reflect negatively on my experience. But it would be easy to see how it could either affect the rental customer or the many fuel customers at a busy time. For me it was great! Thank you!
Joyce YThis is without a doubt the best UHaul rental experience I've had. I would rate other experiences as a 2 at best. One was a down right 0 as I had to travel nearly 30 miles to pick up the truck from where I requested to pickup the truck. Granted, this was a UHaul problem and not the pickup locations fault. It left a real bad taste in my mouth for dealing with UHaul. This experience at this Milford, DE location was a 5+. The rental people were courteous, prompt and very knowledgeable. The pickup and return process was seamless. I happily would rent here anytime I have a need.
Clifton HRepresentative was rude and not helpful. Gave smart remarks to every question I asked. Picked up truck on empty tank. Then charged me for gas after I replaced the gas I used.
Donald CGet your stuff together honestly took a truck 10 miles and when it was all said and done they tried to charge me at the rate saying I drove 111 miles yall need better communication between the places you have your services at
Cj Cvery professional
GILBERT ABest part time u haul site in the area, a Shell Station on DuPont Hwy. The Manager there makes you feel welcomed, she is an efficient host. Feel free to gas up when you turn in your truck...gas prices are competitive.
Thomas CNothing. The young woman who helped us there was also very knowledgeable and pleasant to work with!!
THOMAS CEzy peazy
Kelli SEverything was great
Wallace MTruck was in good condition and able to transport my items
Cheryl RThe trucks brakes need to be changed. Overall the truck could use a tune up. Changing gears from park, drive and reverse not smooth. The truck was as clean as it could be. It doesn’t look clean. Not sure how to articulate that…
JENNIFER RThere was a crack pipe in the back of the truck. The lady who worked at the gas station helped us use an alternate truck, but with not having the back of the trucks locked, I will not use this location again. People are clearly using the trucks as a place to hide/do drugs/ whatever else. I called uhaul direct about this and the worker didn't seem to give a damn.
JONATHAN YWe had a bad experience with Hertz after planning a rental and reserving 6 weeks before. When arriving to pickup, they had an SUV for us, not a box truck. We found a U-Haul at a local gas station, rented it online, picked it up 15 min later, and loaded the truck up that night! Hertz was going to delay our trip by 24 hours… in which we didn’t have the time for the trip to be delayed. We were driving for 18 hours. The lady at the gas station for the rental was sweet, the truck was clean and new, easy to drive and the drop of location was convenient and easy as well. U-Haul made a bad day with Hertz turn into a good, successful day and trip. I will say U-Haul was double the price 😳
Jennifer MNothing the lady who was working that day was wonderful 👍
Tracy MGreat staff
Clifton HI have done so.
Patricia lThe location is a gas station. The truck was parked in the area where the gas tanker parks to fill the gas. I couldn’t get to my rental in enough time to check in with the link sent. I had to wait approximately an hour before the tanker moved before I could get to it and inspect the rental. I went in to tell the clerk and she had an attitude and explained she knew nothing about what to do. I called the hotline and the rep was very impatient while I was trying to tell her the damages on the truck. I was worried with a cracked windshield if it was safe. I also was charged $15 for “Drive Safe” when I initially opted out of that when I placed the order online. I am not happy with being overcharged for an option that I did not pick. I lost an hour of rental time due to the rental being blocked in as well. So by the time i was able to finally secure the rental the temperature had risen outside and it was very hot outside.
Lareka CVery friendly!
Curtis MCheck-in can be quicker.
Anita JStaff was friendly and accommodating
Theo DMake sure requested equipment is actually on the truck.
Lakia MN/A
Patricia lI did a one-way rental. I was very displeased as they changed my drop off location. This caused me to spend more money and mostly time. The next location was a good distance away.
Nathaniel PThey overcharged me they estimated to much they did not go by the mils used but by the estimated
Adam RN/A
Patricia lQuestion I see billed 2 times told $116 when picking up got bill now over $300 please check
Dennis YOk
Jeannot LSuper nice lady at the front counter.
Sophia GThe format on the Website:is not set up for general people who age is over 50 or older.. I attempted to rent a vehicle to use for less than a mile, to move a sofa. I answer all the questions, but the website kept rejecting my application because I didn't answer one question that didn't pertaining to myself. Ridiculous!
Mark PFriendly. Fast.
Nicholas MVery simple and convenient return process.
William CEasy deal. Quick check in, quick check out. Good location. Nice gal.
Phil POn Sunday, we attempted to do the 24/7 pickup in Harrington. The system kept telling us we had a "special character or space" in our driver's license, but there was none. We sat on hold for half an hour and then were cut off and had to call back. An hour later, we decided to just go home although I remained on the line. When we arrived home, Tony, the customer service person, told me we had to go back because he "could not help me." The pickup system is ridiculously complicated. I entered all our information prior to Sunday and then had to do It all over. We finally just cancelled and went to another location on Monday. We had to hold up her line so she could enter everything we had already entered. The system is NOT easy and needs to be overhauled.
Gregory TLower the rates
Roy LThe inside of the truck cab had a lot of pet hair in it. Not a big deal, but didn't feel that clean. Other than that, the rental was a seamless and easy process. Staff inside the Shell were great
JESSICA TThe friendliness of the shell gas station staff was awesome and the guy that I spoke to from uhaul to extend my date was Awesome
Rhonda JQuick & Easy process. Truck was in great shape. Service was friendly.
Nancy FThe young lady at the Shell was very helpful. We did notice she was working with a cell phone. She would probably benefit from a tablet. Overall a great experience. Thank you uhaul!!
Gina LEasy in, easy out. Located at a gas station. All check-in and check-out was done through the app. Key obtained from gas station cashier.
Bonny SReturned late so wasn't open. confusing key drop info but all and all not bad
rose alisten to the customer
Bob MThe only problem I had was that when I got in the Uhaul, the gas was already at a 1/4 tank left. I had to get a little gas before I could even take the uhaul.
Hali Fnothing
Baby DIt was a gas station. Not much in the way of service.
Riley MGreat service
Shawn HThere was no dolly, the person at the desk at pick up and drop off were both seemingly confused, and were not polite. I will not get a uhaul from this location again.
Zeb CAmanda was quick with delivery and to the point thank you.
Richard BVehicle ran very rough fuel economy sensor, barely work needs transmission work, and I’m still trying to figure out why I have two charges one for 81 and one for 83
JOSH FIn and out just turn in key and go with computer recording all necessary info. Only issue was no confirmation form received and no final rental charge receipt issued to confirm that proper discounts and free miles were included.
Edward JConvenient
Arlena EAllow the renter to drop off closer to their destination - WANTED TO CHARGE EXTRA TO DROP OFF AT OTHER LOCATIONS.
jason bThe truck did not have the dolley or any furiniture blanket covers. The cab also smelled badly of cat urine.
Haley LVery friendly service and treat customer with care regardless how much I spend
Frank FThe truck i tented needs a brake job, as the brakes were mediocre at best, the steering wheel was out of alignment, and the windshield wipers were needing replacement.
Edwin TSite was great, ladies inside were helpful and answered all of my questions
Autumn TAs stated in my comment on the pick up, I wasn't made aware that the location wasn't an actual UHaul place. But due to my experience of the pick up location, I was prepared for the drop off not being an actual UHaul facility. . The Representative at the location was excellent. She was very friendly and had me checked out quickly. Again the Representatives at pick up and drop off is the reason I would recommend again.
Minnie RPerson that helped with truck there was rather rude.
Joann MThe site was rather small and finding a parking spot for 34' long truck was difficult.
Craig D