Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think he should take initiative to teach customers his to open the back of the truck, hope to pull out the ramp, etc.
JOEL W
Rating:
5.0
Customer did not leave a comment.
ELIJAH S
Rating:
3.0
Customer did not leave a comment.
SHANNON M
Rating:
5.0
Customer did not leave a comment.
Sonya F
Rating:
5.0
Prompt service. Reliable vehicle
GERI L
Rating:
5.0
excellent experience at Miller Automotive. Tony was responsive, helpful and professional.
Ron E
Rating:
4.0
Customer did not leave a comment.
Rise B
Rating:
3.0
Posted hours are incorrect
Personnel not available when needed
Did not receive an email receipt
No acknowledgement of return
Marie B
Rating:
4.0
Customer did not leave a comment.
Ryan S
Rating:
5.0
Quick pick up and excellent information about the trailer
STEVEN S
Rating:
5.0
Customer did not leave a comment.
GARRETT C
Rating:
4.0
Be available at the times the store states its hours. Also be more professional and not use curse words when dealing with customers.
LULA N
Rating:
4.0
Customer did not leave a comment.
SONYA F
Rating:
4.0
Customer did not leave a comment.
RAYMOND S
Rating:
2.0
No receipt, no dialogue - nothing. I still need a receipt
please contact me
Ronald O
Rating:
4.0
Customer did not leave a comment.
Kirby S
Rating:
3.0
Dropped off after hours
James F
Rating:
3.0
Nothing, everything was great, from check in pick up to return. Tony Miller came out to him me up and I was on my way.
HOWARD D
Rating:
5.0
Customer did not leave a comment.
Debbi S
Rating:
5.0
Customer did not leave a comment.
ETHAN B
Rating:
1.0
Don’t
MICHAEL V
Rating:
5.0
Customer did not leave a comment.
Denise W
Rating:
3.0
The reason the personnel was NOT helpful was because I returned it after hours. But I've been there during normal business hours and everything was fine and Tony was very helpful.
Howard D
Rating:
3.0
Customer did not leave a comment.
RICHARD C
Rating:
5.0
Customer did not leave a comment.
KEVIN S
Rating:
1.0
The U-Haul rep at this location is the worst.
Shelby W
Rating:
4.0
Customer did not leave a comment.
sherry L
Rating:
5.0
Customer did not leave a comment.
Kelly S
Rating:
4.0
Customer did not leave a comment.
Mary G
Rating:
5.0
Customer did not leave a comment.
Sharon V
Rating:
5.0
Everything went great, Tony helped me hook up to my truck and checked everything over, my experience was a 10. Thanks.
Johnny A
Rating:
4.0
Customer did not leave a comment.
Doyle S
Rating:
5.0
Customer did not leave a comment.
Kimberly S
Rating:
5.0
N/A
Jeanne J
Rating:
5.0
Customer did not leave a comment.
Mary R
Rating:
5.0
Customer did not leave a comment.
Stephen R
Rating:
5.0
Customer did not leave a comment.
gary w
Rating:
1.0
No signage and very restricted access and parking. Charged for extra day of use since they are closed on Sunday and phone app failed to work.
Timothy F
Rating:
5.0
Customer did not leave a comment.
Stephen R
Rating:
5.0
Customer did not leave a comment.
Stephen R
Rating:
5.0
Everything was fine, from pickup to return.
HOWARD D
Rating:
4.0
Customer did not leave a comment.
David S
Rating:
5.0
Customer did not leave a comment.
Brett H
Rating:
5.0
Customer did not leave a comment.
Randy P
Rating:
4.0
Customer did not leave a comment.
Donald B
Rating:
5.0
N/A
DAVID C
Rating:
5.0
Customer did not leave a comment.
Jason H
Rating:
1.0
Both trucks that were returned we charged for gas even though they were well over the return level. Man was rude and kept the house key we accidently left on the ring
Rachel F
Rating:
5.0
Customer did not leave a comment.
Tiffanie W
Rating:
5.0
Customer did not leave a comment.
Laura M
Rating:
2.0
I was charged for 2 whole gallons of fuel, it is very difficult to get an exact match with these vehicles. Two gallons seems a bit petty.
Stephanie R
Rating:
4.0
Customer did not leave a comment.
TONY E
Rating:
5.0
Customer did not leave a comment.
Jace C
Rating:
5.0
Customer did not leave a comment.
Shirley R
Rating:
5.0
Customer did not leave a comment.
Tana T
Rating:
5.0
Customer did not leave a comment.
Gary N
Rating:
5.0
Customer did not leave a comment.
Zachariah C
Rating:
4.0
Customer did not leave a comment.
Terri L
Rating:
5.0
Customer did not leave a comment.
Kristine L
Rating:
4.0
Customer did not leave a comment.
Brian M
Rating:
4.0
Customer did not leave a comment.
Jackie N
Rating:
3.0
Customer did not leave a comment.
KAELEB Z
Rating:
5.0
Customer did not leave a comment.
Shane H
Rating:
4.0
Customer did not leave a comment.
David L
Rating:
5.0
Customer did not leave a comment.
James W
Rating:
5.0
Nothing
ALBERT N
Rating:
5.0
Perfect experience. No problems, all went well.
RICKY B
Rating:
3.0
Customer did not leave a comment.
Eric S
Rating:
4.0
Customer did not leave a comment.
Thomas F
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER J
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER J
Rating:
1.0
The owner of the shop makes you feel uncomfortable and that it is a burden to take time to rent equipment.
KATHIANN S
Rating:
5.0
Customer did not leave a comment.
DOUGLAS W
Rating:
5.0
Customer did not leave a comment.
Delmer T
Rating:
3.0
Customer did not leave a comment.
ERIN M
Rating:
5.0
Customer did not leave a comment.
JASON G
Rating:
5.0
Customer did not leave a comment.
Leroy P
Rating:
5.0
Customer did not leave a comment.
MICHAEL H
Rating:
1.0
Employees and owner there are rude and it’s a mechanic shop they don’t care about their U-Haul side of things
Kenton T
Rating:
5.0
No improvements needed.
RALPH G
Rating:
1.0
I was charged $50 for leaving my rental paperwork in the cab-
hunter f
Rating:
5.0
Customer did not leave a comment.
ryan p
Rating:
5.0
Tony was great to work with and a pleasant guy. Explained step by step how this works. Loved his sense of humor.
Denise S
Rating:
5.0
Customer did not leave a comment.
Mitchell P
Rating:
4.0
Customer did not leave a comment.
RENEA O
Rating:
5.0
Customer did not leave a comment.
DAVID C
Rating:
2.0
Guy was very diffrent, I called in advance to insure my rental was going to be in Belleville KS. It was not, customer service wanted me to drive a 1 and half hours to pick the rental up, had to fight with the customer service person to find a closer location, still had to drive 40 mins. to get it that is wrong, when you reserve in a town it should be there.
Thomas H
Rating:
1.0
This is a very rude place. Upon arrival a mechanic came to the front counter after I had waited five minutes and asked what I needed. When I told him, he grunted something and walked away. After waiting for 20 minutes this same mechanic came to the front again but ignored me until I asked when someone would be able to help me with my rental. His response was, "well we are all very busy here" and turned an walked away. After another ten minutes someone finally came to the front counter to commence my rental. This person was very short, abrupt and basically rude. I was glad to get the trailer hooked up and out of there. This person made me feel like I was a great inconvenience to them.
Sherry W
Rating:
5.0
Cant think of anything it was a nice trailer and pulled great!! Thanks
steve s
Rating:
3.0
Customer did not leave a comment.
Denise A
Rating:
5.0
Tony was attentive and fair -- and great to work with.
I was disappointed the utility dolly was not available -- created more effort to find one at another location.
Robert D
Rating:
5.0
Customer did not leave a comment.
Dallas H
Rating:
5.0
Customer did not leave a comment.
HOWARD D
Rating:
4.0
Fix or remove trailer from service when damaged,
Location was great in resolving the situation. Field rep found another trailer at another location. Emergency location was also great and accommodating. Overall experience was good even with hiccup.
Leon H
Rating:
3.0
Customer did not leave a comment.
Craig M
Rating:
5.0
I had just graduated and used the trailer to tow my truck, rep was helpful and courteous no complaints
hoseen s
Rating:
4.0
Customer did not leave a comment.
Linda P
Rating:
5.0
Very friendly and courteous. No problems with equipment. Very helpful and accommodating.
Rusty S
Rating:
4.0
Customer did not leave a comment.
Jennifer S
Rating:
5.0
Miller Automotive and the home office personnel were great to work with and saw to it that I got what I needed.
