Customer Reviews for Millers Service
(U-Haul Neighborhood Dealer)

485 reviews

704 S Harrison St   Shelbyville, IN 46176
(Hwy 9)

(317) 392-3603

Location Hours

  • Mon-Thur: 8:30 am - 5:30 pm
  • Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(317) 392-3603

704 S Harrison St
Shelbyville, IN 46176
(Hwy 9)

Services at this Location:

Location Hours

  • Mon-Thur: 8:30 am - 5:30 pm
  • Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NANCY H. 
Rating:
5.0

Customer did not leave a comment.

KAREN F. 
Rating:
4.0

Customer did not leave a comment.

PHILIP B. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Keep doing the great job he's been doing👍👍👍

NAKIA B. 
Rating:
5.0

Mr Miller was the most courteous person. We will now be taking our vehicles to him for repair. 5 starts for sure!!!

REBECCA B. 
Rating:
5.0

Great

Brent R. 
Rating:
5.0

Mechanically the truck had some issues....like far too much play in the steering wheel. Had to turn the steering wheel almost 1/3 all the way around before it finally caught and steered. In a crosswind in heavy traffic that was a definite danger...Handling was AWFUL...Get the steering tightened up. Brakes were very "spongy" as well. That needs to be addressed and corrected.

MICHAEL H. 
Rating:
5.0

Always great to work with and very accommodating to our rental needs.

CRYSTAL O. 
Rating:
5.0

Listen to the start date that the customer gives (I wanted a start time of 9 am due to the long drive ahead of me) and do not repeatedly call and send out texts. I was repeatedly texted by the helpers in MO a month before my move and then about 3 days before my move got at least 4 calls from uhaul. That was overkill and because I did a lot of driving the calls came at the worst times: when I was trying to sleep or was still driving. I prefer text to calls because once awakened by calls it is difficult for me to get back to sleep.

SHUMMS U. 
Rating:
5.0

Send anyone who needs to rent or return a truck to this location. They have what you need and are very helpful.

James P. 
Rating:
5.0

Called the 800 line and there was a 75 minute wait so I selected the call back option. 75 minutes later I got the call back with automated message and then it hung up on me.

BENJAMIN M. 
Rating:
3.0

Customer did not leave a comment.

roham R. 
Rating:
5.0

The trailer, even though 'guaranteed' was not available at the guaranteed location and I had to drive 50 miles out of my way to pick it up. Funny, you are a trailer rental company - why did Uhaul force me to do their work for them? This was NOT the fault of the pickup location, btw. They were great.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

GARY P. 
Rating:
5.0

I've rented a couple of times from this location. They're very helpful. Very easy to deal with.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
4.0

Customer did not leave a comment.

LANNY B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS J. 
Rating:
5.0

Customer did not leave a comment.

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
4.0

Great service. Didn't have the equipment I requested and didn't do a walk though with me so I took off one star. I just had to trust the truck and trailer were ok.

Latisha R. 
Rating:
2.0

First of all, the app was not very user friendly. It took nearly 1/2 an hour to do the checkout process because it kept giving me issues with my device not sharing location even though the services were turned on. I ended up having to do it in my phone's chrome browser desktop version. Once that was worked out, I could finally upload my license. The other time eater was the process of calling two people not on the rental agreement before I could leave. It would be really beneficial to your company if you did this process in the quoting stage and clearly state the process rather than promoting the process as an easy 1-2-3 and drive off situation... it's not. The second thing was that I paid for a Utility Dolly and did not get it. I told the gentleman when I was dropping the truck off about this and he was too busy watching the nascar race than caring about this. I will use Penske next time!!!

Sean G. 
Rating:
5.0

We have rented from Miller's Service several times and always pleased with their service.

CRYSTAL O. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Very nice service & friendly and professional to customer!!!

ANN F. 
Rating:
4.0

Customer did not leave a comment.

joe C. 
Rating:
5.0

Awesome service start to finish. Joe is a GEM to work with - couldn't have been more helpful!! Will definitely return & highly recommend to everyone!!!

STEPHANIE F. 
Rating:
5.0

I have runner from you guys before but it would be nice if people that want to rent they could use a debit card prepaid card instead of a credit card some of us don't have credit cards and it's kind of hard to do just to get a van but they put me in a truck 10ft truck what does really good so maybe if we can work on the card situation to be really convenient but I really appreciate the work that you guys do

BRIAN L. 
Rating:
3.0

The truck wasn't fit to drive. The steering was very loose and was difficult to control. Which made driving it very difficult and made me very nervous.

James P. 
Rating:
3.0

Customer did not leave a comment.

Kristen Z. 
Rating:
5.0

Customer did not leave a comment.

Deanne M. 
Rating:
5.0

Nothing!!! Service was great!!! So was manager/ owner very friendly I recommend to anyone who is moving!!!

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Orby Jack H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Nothing. Everything went very well. The truck was ready and clean when we got there to pick it up.

David C. 
Rating:
4.0

Very efficient rental experience.

Debra H. 
Rating:
4.0

This was the best 26 ft truck I have rented from U'Haul.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

JESSE H. 
Rating:
5.0

Good services, friendly, quickly. I want to use again in future.

Jun K. 
Rating:
4.0

Customer did not leave a comment.

Lance H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

You did a good job.. thank you

CONNIE L. 
Rating:
5.0

Absolutely perfect experience! I appreciated the truck being running and ready for pickup!! Excellent service!

Roxanna I. 
Rating:
3.0

This is for Uhaul not for the location I used; the online check in and return need improvement. Check in was confusing and I apparently did not get it done properly. The return process needs improvement on syncing

Billy T. 
Rating:
5.0

Customer did not leave a comment.

Rhonda S. 
Rating:
5.0

Customer did not leave a comment.

Abigail E. 
Rating:
4.0

Customer did not leave a comment.

Justa C. 
Rating:
5.0

Customer did not leave a comment.

Dean S. 
Rating:
5.0

Customer did not leave a comment.

Shelly T. 
Rating:
3.0

Very friendly and helpful.

William P. 
Rating:
4.0

Customer did not leave a comment.

Stefan V. 
Rating:
5.0

All employees at this location, especially the owner are very helpful and friendly

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

william R. 
Rating:
4.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Linsey G. 
Rating:
4.0

Customer did not leave a comment.

carlos d F. 
Rating:
5.0

Everything went well, showed up on time and got on the road in less than 20 minutes.

Cameron W. 
Rating:
2.0

Vehicle sounded like it had a lifter rattling badly, there were 5 rollers missing from the overhead door , the armrest was torn off the driver's door, was furnished w less than half a tank of gas, there was other various forms of damage to the vehicle, it was terrible to turn as the power steering is bad

coleman J. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

I was very pleased with the services I received from this location. However, I had previously reserved a 15' truck at the Rushville, Indiana location, but when I arrived at my reservation time, there was not a truck available. I waited for the truck at that location for one and a half hours. This inconvenience delayed my move an extra day. If customers make reservations, the promised equipment should be available!

Robert N. 
Rating:
3.0

Customer did not leave a comment.

JAMES G. 
Rating:
3.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Millers was most accommodating, professional and displayed exemplary customer service. I will definitely rent from Millers again.

Cynthia V. 
Rating:
3.0

A little more organized

Donald B. 
Rating:
4.0

Owner is very personable and makes every effort to assist the customer. He was a pleasure to do business with.

David E. 
Rating:
5.0

Customer did not leave a comment.

Michayla J. 
Rating:
5.0

Customer did not leave a comment.

christina G. 
Rating:
5.0

Customer did not leave a comment.

Danniella B. 
Rating:
5.0

best place to go!

DIANE E. 
Rating:
5.0

Customer did not leave a comment.

Aaron F. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Hunter W. 
Rating:
5.0

The check in and check out process is very easy here and the owner is very nice and quick to get things done.

Philip P. 
Rating:
5.0

Customer did not leave a comment.

Emanuel M. 
Rating:
5.0

Joe was very helpful and the nicest person ever, will return to this location.

Bonnie S. 
Rating:
5.0

I had a great experience and I can't think of anything that needs improved.

Philip P. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
1.0

Nowhere too park the truck when I dropped it off Saturday may 2nd I had find a spot too park the 26ft truck!!!! Horrible location.....

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

Julie T. 
Rating:
2.0

The appliance dolly I rented was in terrible shape. The wheels were very wobbly and appeared to be made for something much smaller. Also, the handle used to tighten the strap did not work. I've rented and used appliance dollies from uhaul before and have never had these issues. The rental location is a dump! Junk everywhere and hard to locate the key lock box.

Tim A. 
Rating:
3.0

Miller's was quick and helpful and friendly. Truck was perfect and like new. I did not select the $14 insurance, but could not deselect it during after hours return.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

Ruth S. 
Rating:
5.0

Thankful for the service

stephanie S. 
Rating:
5.0

Awesome to their customer, very well taken care of

MICHELE M. 
Rating:
5.0

Customer did not leave a comment.

Brittany B. 
Rating:
5.0

I received a text message Saturday saying that I was getting a 50.00 refund and I've yet to see it. I had to drive 20 miles out of my way to pick it up since Uhaul changed my pickup location.

Jo Ann H. 
Rating:
5.0

Customer did not leave a comment.

Gordan C. 
Rating:
5.0

Customer did not leave a comment.

LYLE L. 
Rating:
5.0

This was the best location I've ever rented from. I would absolutely recommend them to anyone - best of a smaller town, local business!

Ronnie M. 
Rating:
3.0

They have a very small lot so I had to park in the street. I dropped off the truck via my app so I didn't deal with anyone.

Roxanna I. 
Rating:
5.0

people friendly

paul R. 
Rating:
2.0

I have used uhaul many times in the past and have always picked/swept up after myself. I am disappointed with this specific location due to the fact I was charged a cleaning fee even though I did indeed sweep out the back of the truck and checked the cab to find two water bottles and a open box of animal crackers under the seats that were from a previous user, plus peanut remnents in the cup holder. I have never been charged a cleaning fee once in all the years I've used uhaul and it is insulting to receive one now even after I picked up after the previous user.

Rebecca E. 
Rating:
3.0

Customer did not leave a comment.

Jenny S. 
Rating:
5.0

Customer did not leave a comment.

Patrick J. 
Rating:
3.0

Very hard to find parking with all the vehicals blocking the parking lot.

William P. 
No reviews have been submitted for this location.

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