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GREGORY D
Customer Reviews for Millers Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager was able to quickly get me the perfect UHaul for my task. Very friendly too.
KYLE BMr. Miller was so nice and very helpful. I would definitely rent from him again.
Jennifer JMr. Miller was so nice and was able to help a lot. I would definitely rent from him again.
Jennifer JVery nice and helpful
CINDY HThe man running it was very rude to me. I had arranged pick up for 8:30 am and he didn’t even show up to the store where pick up is till 9:00 am. He said he had errands to run. He also threatened to call the police on me because I had started to get tired of waiting on him after a half hour. When I told him I was reporting it to corporate he said he didn’t care they won’t do anything. He was not at all apologetic for being late. Will not use this location ever again.
Jacob KGreat service. Easy process.
JAMES NThe guy running the desk was very nice
GLORIA VGood experience
BRADFORD SProvide customer with a clean truck. The rear box enclosure had debris (chunky dirt, paper, broken plastic, etc.) left inside when I picked it up. I cleaned all this out before I returned the truck. The cab of truck had a strong smell of smoke from someone previous.
Elvis Ftime at home office takes to long to respond to emergencies.
CINDRA RJoe has been great in renting U-Hauls I highly recommend this place for renting etc ... Ty joe
BRIAN LIt was a shared location with the car repair shop. The whole shop/area is in disarray and very dirty. The unit I rented was very damaged on the outside and had a broken side view mirror.
MICHAEL GSafety chain. was broken on the front. Axle
AMANDA BOnly place I will ever rent from best customer service in the business
Richard MAfter hours, we dropped the truck off, leaving the keys in a drop box.
Rachel HMiller service is probably the best place I’ve ever gotten U-Haul from the gentleman that runs this place is extremely kind and knowledgeable and he has never let us down. We needed one of your trucks.
Richard MAlways treats me right, best Uhaul period.
DANIEL BWell, next time don't call the night before. And say that I can't Pick up my rental at seven a m when i've been scheduled to do that for days. And then tell me, I can take a love at 8:30. When they open only to find out they don't open it eight thirty. Because when I get there at eight thirty, there's still closed because they open at nine, which is when my movers were scheduled to get to my apartment to move me. And then don't tell me you're going to give me a $50 credit. And then, when I call up to see what's going on. Tell me that I don't qualify for it, and have to argue abd hold fir 15 minutes to get approved for it. And don't make me do all this the night before my move. I have had so much trouble with U-Haul. I will be waiting for my credit and if I don't get it you will be hearing from me till I do. Do better. And your app is bad, glitches every time I use it.
jaime rDirty, run down and looks really unorganized. No signs visible for drop off or pick up areas. Regular cars mixed in with U-haul vehicles. Not a very inviting place unless the price is right.
Adam RThe parking lot was INCREDIBLY small. I’m very surprised we were able to find a spot to park.
Chris PNice dude who run this shop and reasonable
Kelsay MEverything was great!!
Mary GJoe was amazing. Very kind and helpful.
Kelley HThe owner was running behind and the place seemed disorganized. He was polite and the truck was eventually ready.
Joseph PIt was quick to pick up and I loved the easy drop box for key return when I brought it back. Overall a great experience. I would happily refer a friend and will use them again if I need a U-Haul!
Karin SCalled business it was actually closed but they said they were still there helping a client told me to come in in they’d help me as well. Was fast, friendly great service!
Steven KI have used this location 3-4 times now. I have always had great service.
DALE WNo changes needed. Excellent location to work with.
Kenneth WLocation is almost impossible to find. It's a tiny place where the person in charge seems not knowledgeable and takes forever to check you out. It was almost 30 miles from where we unloaded the truck whereas there was a clean decent large UHaul location less than 2 minutes away in Greenwood. Shelbyville where the Miller location is, is a poor lower class type town and GPS directs you through small scary streets with run down houses and some boarded up. I was really afraid to be there and I had to wait in the truck for the attendant to return from somewhere else. At least put the drop off location on a main street near the highway
Marilyn EIt was difficult to get ahold of the customer service representative. He was very nice, but no one was there when I arrived and I had to call the number many times. I ended up calling the Uhaul parent company in order to get in touch with them. It was also difficult to park.
Caleb SJoe Miller was wonderful. I called and spoke with him he helped us to determine everything we needed he was great!!
Penny MI was taken care of over the phone and had everything scheduled in advance, keys and truck were ready for pickup when I got there so I was able to just hop in and take off. Great customer service, thank you!
MATTHEW CGreat customer service! Thank you!
Amy BJoe miller is a nice guy and explains everything up and will do anything possible to acomadate his customersfront swell guy to do business with.
Ricky SEasy drop off location with the key drop box.
denise sJoe, Has great customer service!
BRUCE SMr. Miller is a good man. He was customer-oriented at the pick-up and return despite being quite busy. Very attentive and helpful. I wish more stores were as customer-oriented with their service as he is.
David JVery pleasant & helpful.
Wayne CAnytime
Marty JJo was great! Was very flexible when we were running behind! Awesome guy!
Abigail AJoe is wonderful. Very personable and easy to talk with. He knows his stuff.
Shonda MConvenient, central location. Parking lot a little snug but still not an issue with 26' truck w/ car trailer. Fast and friendly service, would recommend using this location.
Christopher SOvercharging my bank account for different amounts and nothing on receipt for why. Would not recommend uhual all together as a corporation. 0 stars you guys suck. $400 to move my grandmas things who just lost her husband two weeks ago and I don’t even know how I owe the $400. Makes me sick.
Kelsey M