Customer Reviews for Millidgeville Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Millidgeville Service Center

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Rkbert H.
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Customer did not leave a comment.

Venkatasuresh D.
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Delbert Arnold R.
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Claude C.
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Issue #1- we had to change locations to acommodate early pick up Issue #2- the specific size truck requested was not available Issue #3- the truck broke down Early morning pick up = not having the time for a messy process.

Paul N.
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Customer did not leave a comment.

Francine L.
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very friendly staff and very helpful to get a last minute trailer near closing time of business.

Andrew John C.
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Very fast pick up and return services, very professional.

Andree M.
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I would have thought that in the middle of a pandemic the truck would have been cleaned, but it had clearly not been.

CATHERINE MARIE G.
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Customer did not leave a comment.

Richard E.
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Murray G.
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Neville T.
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Cheryl D.
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Keep Genn as your representative. She is an asset to the business.. she is friendly and helpful and even showed me how to save money using the vehicle. I have rented several uhauls and will always use this location if i can ...great service and the best experience i have had so far!!

Charles K.
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Spend more time sanitizing & ensuring vehicles are actually clean. Cab of truck had not been cleaned well - sticky spilled soft drink in cup holders and much grime on dash & inside windshield.

Holly H.
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Nothing. This is the second time I have used this location to move and they are always friendly, helpful and willing to accommodate any moving needs. I would recommend to anyone who wants great reliable service!

Travis J.
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I was served by Gen and Andrew and I couldn't be happier with the great and personable service they provided me! I will definitely recommend them to others in the future without a doubt! Thanks guys!

Randy S.
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Glen L.
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Cody Matthew M.
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Jen was great and very helpful! Overall a great experience - the truck was clean and worked well.

Margaret F.
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I found the service to be above average and can't really think of any improvements other than providing coffee and donuts for early morning pick-ups. 😁😁😁. Just kidding. Really good experience.

Tamara F.
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MaryAnn L.
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gary C.
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Great service. Nice vehicle

Scott M.
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Sherry C.
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This is a super busy garage

Stephen B.
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Guy L.
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Nava L.
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the service reps were not pleasant to deal with. They were rude, when the person went to pick up the van, he was told none were available although we were told pick up can be between 12:30pm-6pm. The person went after 1:30[m, was told there's no van and to return after 6pm. However, the store closes at 6pm. This meant he did not pick up the van at 6pm on the day of. It was picked up the next day, which resulted in my trip being delayed by an entire day. I was not pleased with the service at all. Thanks

Rebecca W.
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Best service yet.

Timothy T.
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Customer did not leave a comment.

Nathan H.
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Put a stop to smoking. Clean up premises and make more inviting. Make clear of rental. Was a round trip yet I was to drop off at different location. Was very confusing to me as the customer when I went to drop off

Ryan S.
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Might want to get it into maintenance, violent vibration when driving.

Kirby L.
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Customer did not leave a comment.

Melinda R.
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Akaninyene A.
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Daniel M.
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Kerry S.
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Excellent service!!! Great equipment, friendly, knowledgable and helpful staff. Great experience.

Richard P.
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Amanda G.
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We had a great experience with renting the U HAUL from the Millidgeville Service Center. The truck was there and ready to go for our big move, it was very clean and fueled up! When we picked up the U HAUL we dealt with 2 lovely ladies that helped out and knew there stuff! Very friendly! At drop off the lady jumped right in the truck and parked it for us! They were wonderful to deal with and we will be back to rent again!! Thank you for being awesome!! The laughs are always free!! :) We will be back!! Amanda G

Harris M.
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Truck was clean on outside, not inside. Not a big deal for me personally.

Sara G.
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Very dirty inside the store. One of the mechanics was smoking inside the store part. Not following any Covid rules. Won't rent from that place again. The lady when we dropped off was very unprofessional.

Rodrigo F.
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Poor truck. Smells awful from inside. I reserved an appliance dolly with a month in advance and they didn't have one when I picked up the truck, which made my move a lot more difficult. Do not recommend the place

Guy L.
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Gregory W.
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Hisham Ul H.
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art S.
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Mark B.
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The guys running the place are great to deal with.

Doug D.
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Great customer Service.

Scott Matthew S.
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No fault of location, but this truck has seen many miles and is in desperate need of a overall. The front passenger side has wires hanging down. The space between the cab and back leaking when it rained. The cab it self needs a good detailing, dirt and grim everywhere....which is a build up over time. The location and people are fantastic at this location.

tara L.
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Great service as always. The truck was spotless and Gen made sure it was all disinfected.

Bryan T.
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Ying W.
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Lisa H.
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There were 6 people that showed up at the same time to return trucks and pick up, i must say Gen our uhaul rep was a trooper and handled everything with a smile. Koodos to her for making our experience awesome!

Doug V.
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Not much you could do, I mean the young lady who served me (don't remember her name, Emma maybe) was amazing, thank you.

Lindsay S.
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Rates seem to have increased and gas gauge is misleading when refilling so it was refilled more then necessary when it was returned.

Greg B.
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Customer did not leave a comment.

Sherri E.
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The service was excellent. Efficient, friendly, and helpful. The only issue we found was the back of the truck was very dusty and needed swept prior to us loading it.

Scott J.
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Gen was so kind and organized, made my moving day much less stressful!

Ben T.
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We had originally opted for a different location. On the morning of our rental, I happened to double check to make sure everything was in order, as we have previously had many issues with UHaul. Low and behold, our pickup location had changed without our knowledge. Although we were not too upset about the location change, we were quite disappointed that we were not made aware of this before hand. In addition, we had rented a 17' truck and an appliance dolly. What we got was a 15' truck with no dolly available. Not our worst experience with UHaul, but definitely not ideal.

Maryanne H.
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bob B.
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Gen was absolutely outstanding and the whole experience went smoothly. I suppose she could have helped us with the loading and unloading but I guess that is not in her job description. Great service. Thank you. Boib

Bernard L.
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Customer did not leave a comment.

Greg K.
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Service was excellent A+++

Jamie G.
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Keep up the good work!

Lesley W.
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The girls working were amazing! Super friendly and professional. Will def rent from this location again.

SIOBHAN E.
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The only thing uhaul should be doing is if people do not use all the miles alloted to them you should be refunded.

Ritchie F.
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Customer did not leave a comment.

Joanne H.
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Had to find a credit card to hold it. Was never told that I had to have one. Tried to return it and system was crashed so had to come out of our way to repay it and not only that another customer coming from Ontario was in the store. Now I've been put at risk and so have my kids never freaking again

Pamela K.
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The front desk lady was awesome. She went above and beyond being helpful. She also was exceptionally helpful with renting additional U-Haul vehicular for two future move. Her rating excellent!

Teena B.
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Everyone was friendly and helpful.

John F.
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I thought i was renting an f250 4x4 like i had before but got a puny f150 2wd instead. Not at all happy with the performance as i hauled my 3500lb travel traiker to its summer home. Those f250s rocked and the f160s pretty much suck by comparison. I may look elsewhere next time i want a truck because a truck needs to have power.

Robyn A.
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caleb M.
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James V.
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Misty-dawn A.
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Absolutely nothing. Jenn was fabulous to deal with and the transaction was quick.

Justin K.
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Really friendly service.

Beverly C.
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Thank you

Jackie G.
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Customer did not leave a comment.

Darryl H.
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Just to clarify the equipment was clean. The first I was assigned had an issue where the parking brake light appeared to be stuck on and the warning chime not stop. The location immediately put me in another truck and I was on my way in no time! Great customer service!

Sheila F.
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Customer did not leave a comment.

OREN C.
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All went well except the interior of the cab had not been cleaned. When I brought that to the attention of the rep., he said, "We don't worry about that as long as the box(cargo area) was clean." And, I was surprised to see the total amount charged for the vehicle. Could someone please contact me and explain how the total amount was reached ? Thank you.

Greg K.
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Maxim R.
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Tania F.
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Great customer service. Very friendly and helpful, had the truck already warmed up and waiting for our arrival.

Debbie H.
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David H.
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Marlee B.
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I was double booked trucks by Uhaul 2-3 times. Showed up the morning of to pick up my truck and they had given it away to the person before me. The people working were rude. They did work hard to find me a truck but I was an hour behind schedule because it took them that long to find me a truck. Not sure I'll ever use Uhaul again. I understand there is a current pandemic going on but there's no excuse for how rude they had been. Snapping at me across the parking lot and interrupting me while I calming explained the situation.

arthur T.
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Back had bags of cans in garbage bags. Paid for a service I didn't get, the expectation was for me to return clean and I didn't receive clean. Will never rent your vehicles again.

Sandy E.
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Credit where credit is due. I have rented U-Haul vehicles many times, however not every time I get the the requested pick up location, the Millidgeville Service Center, as this is my preferred pick up spot if I can get it, every other location I had nothing but grief, but on March 21/2020 I dealt with a Lady from the Millidgeville Service Center, I didn't catch her name, but what I can say is, this Lady was fantastic to deal with, very friendly, courteous and knowledgeable, she went above and beyond explaining the entire process. I just wish every location had a employee like her, someone who understands the customer service role, as hers ranks up with the best. Kudos to her. for her outstanding service. your service should not go unnoticed. Thank you again for your outstanding service. GE

Oluwaseun A.
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The lady who attended to me seems angry with her job. She was harsh and sounded very aggressive. She even yelled at me at one point in time. Overall, bad service. She could have done better by smiling when giving information.

justin M.
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No issues with the location or the company supplying the equipment. My issue is with the app and the process of identifying my self to gain the keys. It took me 40 minutes and 2 phone calls and a chat on the app to figure out that your app doesn't work and I had to do the whole process through google. By the time my pick up was complete it had eatin' away almost an hour of my rental time. At the end of the day when I returned the truck it took another 20 minutes because of difficulties with the website freezing. Pick up and drop.off were a very unpleasant experience and large waste of my time and time that I paid to have that truck

Glen L.
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However was charged for cart & blankets that were not requested or provided!!!!!!!

Jessica E.
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Elisabeth K.
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Peter G.
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Excellent experience. Location was very helpful and assisted us to hook up the trailer. Went beyond what I expected.

Merav Y.
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Fulvio S.
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the team was really helpful.

Jen P.
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tara L.
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Janet L.
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No reviews have been submitted for this location.

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