Customer Reviews for Millidgeville Service Center
(U-Haul Neighborhood Dealer)

1,060 reviews

384 Millidge Ave   Saint John, NB E2K2N1

(506) 672-3861

Hours

  • Mon–Sat
    8 am–6 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(506) 672-3861

384 Millidge Ave
Saint John, NB E2K2N1

Services at this Location:

Hours

  • Mon–Sat
    8 am–6 pm
  • Sunday
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

RADU CRISTIAN P. 
Rating:
5.0

Thank you for making it easy for us !!

Tammy S. 
Rating:
4.0

The staff was very accommodating when I requested a last-minute vehicle upgrade. Very helpful staff. I would definitely use them on any future moves.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Carlos Eduardo D. 
Rating:
3.0

I rented a 1/2 ton truck for 1 week and or 999km. The way it was explained to me was if I bring it back before the 1 week or 999km, it would cost less then the hold on the credit card. I returned the truck at the end of day 4 and I put on about 480km. The gentleman never explained to me any options and did his thing then gave me the receipt and took the full amount. If fully aware and explain a bit better I would of keep the truck. After paying and confirming with him this, I couldnt keep the truck because he already put it back in the computer. In my opinion this should be more demonstrate and put out there in a better way Thanks

Perry L. 
Rating:
4.0

Customer did not leave a comment.

Chris B. 
Rating:
3.0

Picked truck up, it was dirty inside. Check engine light was on, I was told it was fine and to ignore it. We live in a northern winter climate and there was 3inches of solid ice accumulation on the trucks box. Had to use a step ladder and the provided ice scraper to remove the ice accumulation. If that ice came off the roof at highway speed it could have killed someone. Someone should take the time to remove the ice from the roof of those trucks. A renter who is lazy or don't know any better wouldn't have done that. Truck had low oil pressure the gauge was at 20PSI at idle and never went over 30 on the highway (reason for Check Engine?). Trucks should be looked after better, before someone gets hurt or stranded.

Noah B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas T. 
Rating:
5.0

Customer did not leave a comment.

Leona J. 
Rating:
5.0

The lady up front was very patient and nice with me. Ive always come to this location when I move and would definitely come back again in the future.

Eden L. 
Rating:
5.0

Super job

Kristyne M. 
Rating:
3.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Nice people there, very friendly and helpful as well

Fabricio B. 
Rating:
5.0

Very friendly,great customer service.

James R. 
Rating:
5.0

Super people to deal with.

Kevin B. 
Rating:
1.0

Already sent what I thought in the other review. I rented a truck and trailer.

Shelley L. 
Rating:
1.0

The women there was rude with her tone. she shouldn't be in customer service. The man that was there he was good but not her. I wouldn't rent from that location again. She wasn't helpful and very condescending. It took everything I had not to tell her off.

Shelley L. 
Rating:
4.0

Customer did not leave a comment.

Shane C. 
Rating:
4.0

Good service

Karina B. 
Rating:
3.0

Customer did not leave a comment.

Emma W. 
Rating:
5.0

Nothing.

LUGENE B. 
Rating:
5.0

Customer did not leave a comment.

NICK T. 
Rating:
5.0

Customer did not leave a comment.

Osama M. 
Rating:
5.0

They're friendly very cooperative and extending my U-Haul for a few more days

richard L. 
Rating:
4.0

Customer did not leave a comment.

Guy L. 
Rating:
5.0

Customer did not leave a comment.

Nan Z. 
Rating:
5.0

There is nothing I could add to improve the service at this location. The people I dealt with know their business extremely well and made both the pick up and drop off easy and efficient.

Malcolm S. 
Rating:
5.0

The staff were fantastic. They were able to serve us with short notice and explained the process of renting very well. We will definitely be using this location to rent a UHaul in the future.

Nick T. 
Rating:
5.0

Thanks for making my moving experience very smooth and efficient!!

Charlotte F. 
Rating:
4.0

Customer did not leave a comment.

Paul G. 
Rating:
4.0

Customer did not leave a comment.

Paul G. 
Rating:
3.0

I had friendly service and a good experience. And the rates were reasonable.

Jody K. 
Rating:
5.0

Customer did not leave a comment.

Brenda W. 
Rating:
1.0

There was a leak in the exhausts. There was something wrong with the muffler. The light in the back of the truck did not work making it very difficult to unload and the fan/defrost did not work and I had to keep pulling over and wiping it down myself. Because of the exhaust issue it teamed of gas and it was hard to breath. The branch I received the u haul DIDNT seem to care. Also they had multiple(6-7) pints of empty voldka bottles i. Their recycling bin. Very worrysome. Very unimpressed

jillian S. 
Rating:
5.0

Customer did not leave a comment.

Souradeep C. 
Rating:
3.0

The lady at the cash/checkout is very unprofessional. Having conversations with other people in the office instead of just dealing with the customer in front of her. I've had two encounters with her in the past month and neither were professional. 3/10 for her However the gentleman that works there in the garage was very kind and helpful. 10/10 for him!

MadelaineRose H. 
Rating:
5.0

Great staff and customer service. Thanks all!

Shera S. 
Rating:
5.0

They were very helpful and great to deal with!!

Jason G. 
Rating:
3.0

U-Haul was well maintained and as clean as any U-Haul you get at any location. I would recommend this location, but I would caution against one very talkative worker who slows things down and then blames the customer when the U-Haul isn't returned within 24-hrs despite a 2-day booking. I was given the option of 'one-way return' to save on mileage cost (by a different, more helpful, worker). The very talkative worker took over to chat with U-Haul staff on the phone to get the 'one-way return' approved.. but mostly chatted about kitchen appliances and other things (likely distracting and slowing down the person who was working on my contract over the phone with her). When I finally got out after about 40min, they got someone to check the fluids on the U-Haul I was gonna take (could've been done within the 40min it took to process the rental in the office, but what's another 5min at that point). I can credit the talkative worker for knowing that leaving a voice msg gets the higher office to response quicker. It's a nice casual and friendly atmosphere here.. until this talkative person calls you the next day to throw blame and threaten about higher charges. I got a refund instead, so all is good again :)

Bonnie G. 
Rating:
3.0

Better informed managers

Mandeep G. 
Rating:
5.0

Customer did not leave a comment.

Najmedden A. 
Rating:
2.0

I filled out all my information for my reservation, then I spent another half hour giving that same information when I picked up my vehicle. Gas mileage was incorrect and not labeled correctly on my contract. V8 truck gasoline plus .90 per kilometre was a rip off, never again!

Stacey K. 
Rating:
5.0

Despite booking and receiving confirmation for my rental, when I showed up to pick up my truck it was not returned. Gen, luckily, was able to work her magic and get us a smaller truck for our move. Unfortunately, this truck was too small and we ended up having to rent two trucks which was incredibly stressful. When we went to pick up the second truck, the truck we reserved was not returned again and this added unnecessary stress to an already stressful situation. The only reason I would ever recommend uhaul again would be Gen's customer service. She immediately was on the phone with uhaul to find us trucks for the timeframe we needed and was actually able to help.

Kirstin B. 
Rating:
4.0

Customer did not leave a comment.

Hongzhang T. 
Rating:
5.0

Gen walked me through the process and provided very clear information with respect to this rental.

John D. 
Rating:
5.0

Awesome service I will be definitely telling all my friends and family that if they need a uhaul to go to Millidge Ave

Yvette T. 
Rating:
5.0

In a stressful time like moving, each person deserves professionals just like these ones at this location. They made us feel good and went ABOVE and BEYOND to make it a great experience.

Darin Howard H. 
Rating:
5.0

They do an excellent job of explaining the process and what you need to have a safe hassle free trip.

T ALLAN N. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

As always we had a great experience with the Millidgeville location. The truck was clean and ready for us. The paperwork process was seamless, and the staff was extremely friendly. We will always come back to this location for our rentals.

Mark P. 
Rating:
3.0

When I wwnt to pick up my reservation was wrong and it somehow ended up with someone else's driver's license attached to the file. Had to wait an hour to get this sorted out

Rebecca S. 
Rating:
3.0

The only issue I have is that I did filled out the recommended online information as it promised a quicker process while picking up the vehicle. I still had to wait in a long line up and the employee working actually said I may have over road their system. I left with the truck rental close to an hour after expected time. So really for a six hour rental only had five hours. Another thing was that I booked a 15' truck. Two nights before moving day I received a voicemail stating that size truck was not available and they changed my reservation to a 26 foot which is far too large for our need and pricier on gas. I ended up changing the reservation to a half ton truck which was very easy to do online. On day of rental there ended up being a 15' available after all but we decided to stick with the pick up. The overall experience was good with some inconveniences that in the end worked out fine anyway.

David L. 
Rating:
3.0

The location was not the issue. It was the availability of the vehicles. We originally rented a cube van; we were down graded to a cargo van. I had to pick it up at 130 and have it returned by 530. The contract says that the 24-hr period of rental is $19.99 per day, says it right there on the side of the van. I had to return the van because your company rented it out again, if you did this for every 4 hour period in a day your company can collect 6 times the daily rental because I had to return it within 4 hours. So mathematically I should only have to pay about $3 instead of the $19.99

Marlene T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LORAN C. 
Rating:
3.0

Customer did not leave a comment.

MOHAMEDALISOLI M. 
Rating:
5.0

Nothing! The guys were efficient and friendly, the process to pick up and return easy.....

mary M. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
2.0

Went to Palmer Brook rd for the reservation I had booked on Sept 21st (which is quite close to the house I was moving out of, and in between it and the house I was moving to), and when I walked in the door the employee told me that there wasn't a truck available, unless I wanted a small 10 foot box truck. I was rather irate and asked how that's possible considering I had a reservation, to which he told me that it's basically first come first serve and that the truck I reserved wouldn't be back till the following day. Felt like I was being told "too bad so sad". I wouldn't accept that as an answer so the employee called the U-haul call center and they organized another truck in Millidgeville (in the nearby city) which involved driving on a slow moving, construction laden highway to go pick it up. I had no choice since I had people waiting to help move our belongings. When arriving at that location, the employee was nice enough to inform me that I was taking someone else's reservation that had reserved it for a late pick-up, but apparently I was bumping them because I wasn't "happy"... way to make a customer feel appreciated for their business. If I had of had an alternative at that point I would have walked away, leaving my explicit comments with that cheery employee.  On a positive note, the call center person contacted early on did reduce my per mile cost as a consolation for the extra mileage I would have to drive to and from, but that savings was chewed up by the increased fuel I burned/replaced going to that location. Hope that helps explain, Moe. P.S. the truck I picked up smelled of cigarettes and was quite muddy in the driver's area, on top of that the box of the truck being rather dirty. I took pictures I anyone cares to see them. I did return it with a swept cargo area, but wasn't cleaning the cab.

Maurice R. 
Rating:
5.0

I was directed to this location because the truck I reserved at a closer location wasn't available. Even though I received a cost per mile reduction the added distance ended up costing me extra money and time. I was happy they made a truck available for me though.

Glenn F. 
Rating:
1.0

Picked up a 26ft truck and it had a service engine light on, called the area manager and was told to bring the truck to a tire place so they could check the code. After wasting a couple hours of my morning the truck had to be replaced, I was told to drive the truck 20 mins away for a replacement. Once I got the replacement it too had a check engine light on! They checked the code and tried to fix something but the light was still on. They told me this was the only truck they had and assured me it would make it to Toronto from NB . Since my house was closing the next day I had no choice but to trust them and since my day was already half gone I took the truck. Now I did make it to Toronto but the check engine light was on the whole way and more then half my day was gone changing trucks and basically working for uhaul to fix the truck. I believe this is horrible customer service to be making you clients run around with a broken truck Not happy!

Joseph M. 
Rating:
5.0

Great customer service.

Justin R. 
Rating:
4.0

The staff at this location are always courteous and friendly.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Glen L. 
Rating:
3.0

The truck smelled like an outhouse. The check engine light was on and black smoke was coming out of the back. It had an empty coke bottle and someone's ball cap was in the door. Just with covid, my expectations were higher.

Lenore M. 
Rating:
3.0

The vehicle lights were not working and spent two hours on site waiting for them to be fixed, prior to departure. As it was one running light was still out and we had to do some night driving.

Marion H. 
Rating:
2.0

Customers need to be treated with respect this location is too busy with their own business for them to give Uhaul customers the treatment they deserve. In the future I will not take the time to rent from them

EVAE K. 
Rating:
5.0

Customer did not leave a comment.

Ali B. 
Rating:
5.0

Customer did not leave a comment.

Troy D. 
Rating:
3.0

Customer did not leave a comment.

Rodridge H. 
Rating:
5.0

Thanks for looking our for us😄

Shawn W. 
Rating:
5.0

Customer did not leave a comment.

Cristian P. 
Rating:
4.0

I'm not sure where this issue is caused but I reserved a small truck (as that was all I needed) and was told I could only have a 26 foot truck because I was leaving it at the destination. This resulted in me having to spend about 150 more in gas that I would have had to with a smaller truck,. This should have been told to me at reservation time and not the day before I needed to pickup the truck.

Tim F. 
Rating:
1.0

I went to pick up my rental and uhaul has designated a truck for my use (that I had rented a month in advance) that I could not use and had to switch locations. Upon pickup, we discovered the new truck I was given could not be delivered to where it was supposed to be, ending up with me having to return the truck myself, costing me 3 hours of my time right after moving. Then I could not drop off the uhaul at the location because no one updated the contract to return it, so I was charged close to 200$ for a wrong location drop off, which im still waiting for a refund on. I do not fault the location, they were understanding and great to work with, but uhaul's rental system.

Kent I. 
Rating:
3.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Trailers need to be equipped with crank handled jacks to make the hitching of the HEAVIER trailers easier. After hours drop off by a single person without help to remove the trailer from a vehicle trailer hitch ball is almost impossible due to the weight of the trailer........

Philip S. 
Rating:
5.0

Great people work at this location, truck worked fantastic

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Nick R. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

I had to wait an hour from my initial reservation to get the truck. I needed it from 9:15 Friday morning till Saturday at 4. It was to be returned at 4, however we ran into some issues and when called to try and bring it a little late was told no, even though they were charging for me 2 DAYS. It was a very stressful experience

Sirena B. 
Rating:
5.0

Excellent thank you

Lois L. 
Rating:
5.0

Customer did not leave a comment.

terry M. 
Rating:
4.0

Customer did not leave a comment.

Wayne B. 
Rating:
1.0

When I returned the trailer I was informed that I had to unhitch the trailer myself. Usually not an issue but this hitch was not like any I have seen. The lady working informed me that she was the sole employee at the place at 4 pm and she didn't know how to do it. After struggling with it for 20 minutes i did get it free from the hitch. The employee said it was my responsibility to do it so I informed her that she should have the person who hitched the trailer when I got it should have demonstrated the proper way to unhitch. She didn't like that idea. Still said it was my responsibility. Not pleased with this location at all. Most likely will never use it again.

Michael O. 
Rating:
5.0

Amazing customer service from GEN. Will be back for sure

Nathan K. 
Rating:
3.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

Cindy C. 
Rating:
3.0

Customer did not leave a comment.

Vicki M. 
Rating:
4.0

Customer did not leave a comment.

DENNIS O. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
3.0

Upon arrival to pick up the vehicle, we were advised that we needed 2 references, which was a total surprise to us. I had spoken with one of your reps when I booked the rental, and there was no mention if this. And past experiences, we were never asked for references at other u haul centers Interesting that you can rent an automobile for weeks at a time without references but it needed to rent a uhaul for a few hours. This absolutely makes no sense. Also, there should be a focus on the improvement in customer service skills of the person working at the service center. Thank you gor the opportunity to provide constructive feedback.

Stewart I. 
Rating:
1.0

Worst customer service of all time.... go to any other location. Woman at the counter has zero ability to deal with the public. Loud ....obnoxious.... Condescending... slow ....over analytical...petty... the worst version of customer service that you would see in a movie that is making fun of customer service.

michael M. 
Rating:
5.0

Customer did not leave a comment.

Nathan K. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
5.0

The check in was fast and easy and the clerk was very pleasant, the return was even faster. I will definitely use U-haul again

Brent F. 
Rating:
5.0

Customer did not leave a comment.

AMARACHI O. 
Rating:
5.0

Really good people to deal with. Great customer service.

mike G. 
Rating:
5.0

Customer did not leave a comment.

Alicia A. 
Rating:
4.0

Great staff here!

Megan L. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Costumer service rep at location was excellent. Friendly, welcoming and thorough. Very nice experience.

Lisa T. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top