Customer did not leave a comment.KEENAN JAMES T.
Customer Reviews for Millidgeville Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck had a lot of issues... Steering wheel off center, blinkers stick, etc. Service was great however.NICHOLAS JOHN P.
A good location!JAMES AUSTIN C.
The Woman that filled out my contract was amazingJARYN LESLIE B.
Great service and great price. THANK YOUSHERRY LYNN J.
Customer did not leave a comment.JAMES AUSTIN C.
Very friendly Customr service.DEREK ALEXANDER L.
Customer did not leave a comment.Brian B.
The woman at this location is extremely rude and irrational. She hung up on multiple times . In person was very much the same. People should reconsider renting from this locationRICARDO R.
The vehicle is not well maintained, there is a lot of noise from the vehicle, I have to manage it all through.ABIODUN OLANREWA D.
Customer did not leave a comment.Brian Paul M.
The process was very frustrating. Reserved at Loch Lomond, change to millageville by you, changed to Wanamaker, by you. No truck at Wanamaker when I arrived. Rushed to millageville. No truck size that we ordered. Had to take 26 ft truck. Stuck in yard. Had to get tow truck $150. Lost hours waiting to move. Truck was difficult to drive, as it was so large. Very frustrating experience!ROBERT JOHN B.
Customer did not leave a comment.Brenden David G.
The staff was friendly and very helpful great customer service would highly recommend renting at this Uhaul locationWILLIAM HAROLD P M.
I booked a 1 bedroom truck a month ago. I got word the night before my location and truck size was chaged. I had to drive further to get it. I had to make more trips with the truck. It was not enclosed and somehow it cost me 148 dollars with the gas!! The woman that served me was rude to me and i was VERY disappointed.KAREN G B.
Customer did not leave a comment.ELIZABETH MARIE D.
Customer did not leave a comment.ARJUN C.
Great serviceARTHUR M S.
The woman in charge was very efficient and worked very hard to meet all requirements.Paul Leroy F.
friendly, great serviceTREVOR JAMES S.
It's an excellent service, very grateful !!! Thank you!â¤BRIAN MELBOURNE B.
Customer did not leave a comment.Kayrn F.
Rented a 9' cargo van from this location and dealt with Gen who was great!! She made the process quick and easy. I was going to be renting a cube van a couple days later to go to Ontario, and even though it wasnt available at her location, Gen went above and beyond to help me get that straightened out with u-haul. Thank you very much Gen for the great service! it's appreciated! p.s. she even made sure I left with a pocket full of halloween chocolatesRICHARD O.
The lady is surly, but does her job well. I've gone to her a few times and will again.ADAM PATRICK K.
They had a wide variety of vehicles on hand, quick and efficient!MICHAEL R B.
I liked that the attendant helped me hook up the trailer and was there to help remove it!BERNARD A T.
Gen and Andrew's customer service was above and beyond. They were the perfect people to make a stressful situation un smoothly. I really appreciated their friendly nature and professionalJILLIAN MARIA W.
The people at this location are so amazing! They're always helpful and friendly.Katherine Marie G.
Great experience, very friendly and helpfulDALE HERBERT K.
Customer did not leave a comment.Adam M.
The customer service was terrible. They made my husband feel like a criminal for renting the Uhaul, acting like he was out to steal it. They had issues with the fact that my old license that was in the system was from Ontario even though they didn't ask for that information when I booked the truck and I wasn't driving. THEN they had a problem because my husband's driver's license didn't have a Sussex address (the new home we were moving to). Overall a bad experienceJessica V.
If my memory serves me correctly, a part of the agreement is that customers are to sweep out the back of the uHaul. The previous customer to me had not done so. I had to sweep out socks, elastics and a lot of dirt .DANIELLE DARLENE C.
Jen was very helpful and pleasant to deal with. moving is never fun but everything went smooth and the service was top notch.JUDY H.
Customer did not leave a comment.DAVID BARRATT M.
The staff were great, Gen & Mgr were very helpful. They were courteous and prompt! These guys definitely went out of their way the help!DENISE BEATRICE L.
Customer did not leave a comment.BRADLEY WILLIAM D.
Customer did not leave a comment.Cristian P.
Customer did not leave a comment.Jessica Mae M.
Customer did not leave a comment.KANDARPKUMAR KAM A.
Nothing to improve. My overall experience was great. When I picked the vehicle up, there was an issue with their system but they were able to rebook me just a couple hours later. The sales rep were great, despite having only 2 workers and plenty of customers waiting. Definitely would recommend this place or rent from this location again! And I loved getting money back as well!EDEN GRACE RUDEN L.
Customer did not leave a comment.MICHAEL JAMES M.
Customer did not leave a comment.PETER ANTHONY B.
One of the best locations in the maritimes of Canada. Friendly, always ready to help, and they're all amazing people. When one option didn't work, they all jumped in and worked with us to find a solution. 12/10. I would absolutely come back to this location for any uhaul needs.ADAM JAMES B.
The staff at this location were excellent people persons.There is no need for improvement. The physical appearance of the location could stand some improvement, in my opinion.PAUL G J.
Absolutely NOT IMPRESSED.. the math was done wrong on the mileage when returned on the Sunday and was charged a nicely rounded up 60 Miles for a rental that DIDNT EVEN GO 20KMS, Somebody please assist if possible. Just wrongANDREW JEFFREY H.
Customer did not leave a comment.ROBERT DARIN W.
Honestly it was the best experience the lady who checked me in and got me set up was excellent. She was friendly and so helpful I always use this location.Benjamin Stephen W.
Only issue was trying to add the second driver after the fact. Waited on hold a long time in order to get the driver addedJOHN BLAINE W.
As always, the lady at the counter is fantastic and super friendly. I would never rent a truck from anywhere else.Trinda Dawn B.
Customer did not leave a comment.JASON PAUL P.
Customer service was fantastic! Very friendly and helpful!Trinda B.
Customer did not leave a comment.Michael William T.
The employee that helped me through the booking process was absolutely amazing. We had to wait, which I was fine with, but she apologized profusely. She answered all of my questions, and it was just a fantastic experience! She deserves recognition for how Hugh of an asset she is to your company!TYLAR CHAD S.
Customer did not leave a comment.HARRY HAZEN S.
Very friendly, helpful and accommodating. Great experience.David K.
I never recommend to this location to anyone The lady is too much redculess.. no manner .. I never never recommend to anyone ..GURBINDER SINGH R.
Your App is terrible. Thank goodness the location was still open when I picked up the truck. The App said I was not at the right place, even when I was inside the store. We then refreshed and it told me, at 12:00pm that I couldn't get service because the location didn't open till 11:00am. Even the agent behind the counter was confused. There were also 5 other people behind me having issues. The poor woman that was working couldn't even close because more and more people were having issues. When we tried to check the truck back in, it would not accept the picture (x5 tries!). We attempted to call for support and there was a 65 minute wait. I called when I got home to make sure that everything was ok. The call que by this time said 23 minutes, it was answered at 45 minutes. Thank goodness for the customer service reps I dealt with. They were very polite and kind. I am deleting the app.PAUL JOSEPH L.
Staff was rude. I called half hour before pickup to verify my truck was there and I was told it was but when I got there it was not. Truck needs shocks or something as it was incredibly rough and I have rented one before that was in great shape. It appears the website and what I was charged are VERY different. I have not had this problem in the past and am very annoyed at the charges this time.TRACY AUDREY C.
The 26 foot truck was given to me with bald front tires. Needless to say I had rain shortly leaving Saint John and it was pretty white knuckle. I cried the whole way ro Halifax. The next I took truck to IHAUL in Bayers Lake in Halifax. The man I spoke with was Ralph in the mechanic Bay. He looked at the tires and saw they were bald and I cried that it is too big for me to drive. He immediately got me a 20 foot and made me feel so good. Ralph even helped us load the new truck with the few items that were on old truck. A big thank you to a Ralph at U Haul at Horeshoe Lake Drive. You made the remainder of my trip lass stressful! Thanks again Ralph!!!!Kendall A.
I have never used u haul before so I cannot rate the location as being anythin but an average u haul location or not . You need to change your question to clarify .. . Service was good and efficient for check in and drop offJOHNRICHARD M.
Customer did not leave a comment.Carol Marie A.
The Uhaul was canceled 3 times . The 4th time I drove to collect the uhaul it was not there ! So , I had taken 3 days off for nothing to move things I didn't have a uhaul for . Considering the missed work Uhaul cost me ALOT of moneySAMUEL ELIJAH L.
Customer did not leave a comment.STEPHEN JOSEPH G.
Customer did not leave a comment.JAMIE DENNIS H.
Very good customer service. Great peopleALANA W.
Customer did not leave a comment.michel L.
Customer did not leave a comment.JOEY AUSTIN W.
We booked our Uhaul online and when we went to pick it up using mobile 24/7 pick-up, the location had just rented it to someone else, so we had to go through the whole process again, which delayed our trip. I'm not sure if this is a flaw in the U-Haul system, but it needs to be fixed. The exhaust light on the truck was on the whole time.Kenneth P.
Had rented a 15' truck for move from Saint John to Westville- day before the move we were told there were not 15 foot trucks available and was offered a 26' truck. This is unacceptable given how much gas a truck that size requires/ the difficulty of piloting it! When we picked it up (Sunday aug 23rd) I started to pull the truck out of a church parking lot as a congregation of churchgoers was flooding into the parking lot - this location was very hard to navigate and I'm not sure is an appropriate pick up location for a 26' truck especially on Sunday mornings!FRANCOIS A V L.
everything is good, they had equipment available on short notice! Thank you U Haul! It was well maintained , we had the 10 ft truck, lots of room!Michael R B.
Was in and out quick both when renting and returningKatie G.
Very friendly staff and professional.FRANCINE L.
Customer did not leave a comment.JOHN C C.
Customer did not leave a comment.DANIEL J G.
Customer did not leave a comment.AARON ROBERT E.
N/aMarc Phillipe G.
booked an enclosed tandem trailer for pickup at another location, which was guaranteed or i would get a $50 refund, i did not get a refund i was sent to another location all the way across town to pickup at my own expense. wasnt even offered the refund from Uhaul, not good customer service from uhaulDAVID MICHAEL M.
Customer did not leave a comment.TODD BLAKE L.
The lady I dealt with at Millidgeville Sevice Center went way out of her way with measuring and pics to assure I get the trailer I needed. I have never received such a high level of customer service anywhere as I received at this U-Haul. My wife and I were really impressed and will tell this to everyone we know, it was that good.CLIFFORD CHARLES D.
Customer did not leave a comment.JOSEPH CHARLES A L.
Great folks at this location!!Alex D.
Customer did not leave a comment.R CHRISTOPHER G.
I have used this location a few times and I am always very impressed with the lady that works there. Always the same girl and she is very kind and knows her stuff. Definitely a 10 out of 10 for her and I will always recommend this location.Rebecca M.
Customer did not leave a comment.THOMAS J L M.
Smooth experience overall. Wanted to rent the appliance dolly for another couple days but it was not available. Employees were knowledgeable but rushed as to be expected for this time of the month. I was not sure how to disengage the parking break and an employee was happy to help. My one complaint is that their phone lines did not work so I had to drive there to ask a question when it would have been easier to call.JENNA MARIE A.
The owner of this place was fantastic to deal with and If it was him alone I would highly recommend this location. However, the woman who I dealt with behind the desk was a different story. I have never dealt with someone so ignorant. The way she spoke to me was embarrassing in all honesty. The cab of the truck was very dirty, in there defence I know there is a quick turnaround so I'm sure it's difficult to maintain it. But, the truck reeked of cigarettes and when I went to use the sun visor a whole pack of them tucked up there fell out. I had booked furniture pads but when I got to the location they didn't have any. The woman said she doesn't â€œf******â€ understand why people keep trying too they don't have any. Maybe because it's an option when you book the truck online? She also took a personal phone call in the middle of the transaction and when I made a comment jokingly about it she belittled me about it. I left that building literally shaking because of the shock of what happened, just a brutal person. I feel bad writing this review because of how nice the owner of the garage was, and he was fantastic to deal with in every regard. But this woman ruined it all and for that reason alone I wouldn't go near this location again.Evan Matthew R.
Customer did not leave a comment.OLUWATOLA A.
What an amazing drop off. People were the best people I have met in a long time and will definitely deal with them in a heartbeat. These guys deserve the best compliment ever.Kimberly P.
Great staff. Very helpful. Good locationDERRICK G J T S.
My agent advised me of contract process, and was very friendly. I would recommend U-Haul to my friends and family because of this.KEITH RICHARD M.
Although the trailer we first got a rental contract on didn't have functioning wiring, the spectacular service more than made up for it. From the first call I made to the point where I returned the rental, the woman managing the rental center made all the clients know they mattered, and it was easily apparent that she takes providing great service very seriously. I believe her first name is Gen (sound like Jenn), and although I didn't catch her last name, I think it's SuperWoman. She was able to rent us a different trailer and get me on the road in time to meet up with the movers, all while serving other clients and providing them with the same level of care and attention. Best client service example anywhere in Saint John. The world needs more people like her. I'll be renting from this location again next time, and will recommend it to my friends.Jolaine L.
Great service thanks! Everyone be as positive and engaging as the female lady customer service person. She made me comfortable with her energy and positive vibe.JASO L.
The back of the truck had a lot of shredded paper all over the floor.Robert Clinton B.
We showed up without the contract necessary, forgetting to take a picture just in case and left it in another province The team at the 384 Millidge Ave took the time to successfully locate our agreement. They were very patient and friendly with this issue, would be happy to recommendAMY ANGELINA C.
Customer did not leave a comment.ALARIC ROBERT M.
Customer did not leave a comment.Shane C.
They have always been good to me/us when we've rented from them every time.EDWARD RUSSELL H.
This location is the best location so have dealt with. The staff are so friendly and accommodating. I will recommend them to anyone in need of these servicesMALCOLM W M.
the lady working over there was extremely rude and totally panicked. I have to wait an hour to just talk to her about appointment and then again one hour to get the dolly. i have to tie the car my self on that dolly and the guy there was just giving me direction do this and that. It was not a pleasant experience.MUDDASSIR I.
Customer did not leave a comment.MICHAEL LORAN C.