Customer Reviews for Millidgeville Service Center
(U-Haul Neighborhood Dealer)

Rating:

5.0

Service was fast and efficient. The gentleman working was very pleasant and answered any questions I had.

Rating:

4.0

Easy to deal with, quick service and nice having fuel available right there upon return!

Rating:

1.0

Be more specific about minimum license requirements and maybe educate yourselves on the difference between new brunswick driver’s licenses. i was denied because i didn’t have a class 5 license. class 7.2 is virtually the same license with no restrictions but i was denied service because the numb nut at the shop was an inbred hillbilly

Rating:

5.0

Very professional and no hassle. Helpful with set up.

Rating:

5.0

Nothing, everything was perfect

Rating:

5.0

If the truck size is not available at one location don't let someone book it online.

Rating:

1.0

Reserved truck three weeks in advance. Day of pick up the truck nor any other truck was there. Claimed there was no reservation (I had received the confirmation via email that it was reserved)but offered a rental in Sussex or Oromocto which were under two feet of water(storm caused floods). I’ll carry my property before I ever rent from this business again.

Rating:

5.0

great to deal with - excellent location on a major route that doesn’t have traffic issues

Rating:

3.0

Truck had a dolly, mats everywhere and a piece of a bed frame in the back when I picked it up. I refuse to be charged for someone elses mess. Someone else’s boxes and paperwork inside. Honestly I’d rather not even be charged for my quick little trip at all. I’ve never been in a dirty U-Haul until yesterday. Eww

Rating:

5.0

Seamless pickup and drop off. I filled out checkin info online prior to pickup, which made everything go so much faster. Van was brand new and very comfortable. Even had all wheel drive! All in alll a great experience

Rating:

3.0

Make sure the truck is in good working condition before renting it. The truck wouldn’t start when we went to move and then had trouble starting again when we went to return it.

Rating:

4.0

all good

Rating:

5.0

We had a storm the day before we picked up the truck and we had some difficulty getting the windshield washer spray working. It was a bit of a challenge but we were successful on our project. Thank you for a great experience.

Rating:

5.0

There were moving blankets from a previous trip still in the back. That's not a negative. Just not something I ordered. They were frozen, as well.

Rating:

3.0

The gentleman that helped us was fantastic:)

Rating:

1.0

Just a corner gas station, couldn't return boxes or credit extra days I paid extra for. Not nice people at all.

Rating:

1.0

The location pickup was very dirty. The pickup counter reeked of cigarette smoke, therefore the vehicle that I rented had this smell too. The smell was in my clothes and I had to wash them all as soon as I got home it was so bad. I'm not sure how to improve this as it was so bad.

Rating:

2.0

The truck was pretty dirty. Seats and windshield were filthy. There was a low tire warning and warning on the dash that the brakes were in need of immediate service. That didn't give us the most confidence feeling driving the vehicle.

Rating:

5.0

Thankfully the site was open on the Remembrance Day holiday as the UHAUL system was down. I appreciated the excellent service we received from the pick up location owner. He was empathetic and kind.

Rating:

3.0

Cons:Double-booked the rental, had to go to different location to get a truck, given a bit of a hard time because I wanted the size I requested instead of the one offered. Pro: honoured a 20' truck for the price of a 15'.

Rating:

5.0

Owner has rental system down to a science. Down to earth real person offering great service period.

Rating:

5.0

Friendly and my preferred location to always rent from in the city.

Rating:

5.0

The service was excellent. no concerns. Thank you Andrew -Ryan -Gen

Rating:

5.0

sweep out the truck beds

Rating:

5.0

Easy to deal with, really showed respect to customers in their presence and made sure callers knew they were busy and gave them a call back time

Rating:

5.0

Truck could be more cleaner inside and left outside mirror is broken.

Rating:

3.0

If I hadn't taken a picture of the kilometers before I left I would have been charged more kilometers and I wasn't very impressed with that. Also what I filled did it cost $20 which wasn't very much but I only went 30 km so there's either something wrong with the fuel efficiency or I got swindled on some gas! Also the vehicle itself was not clean in the sense that it was very dusty but I mean there was no garbage in it.

Rating:

1.0

Poor customer service… needs to improve

Rating:

3.0

Everything was fine

Rating:

5.0

Andrew and his crew are very professional and accomadating

Rating:

5.0

Nothing I reserved the uhaul and they had it there when I showed up and the service was great. Very friendly staff

Rating:

3.0

The Seat belt maintenance light was on the whole time. And the tire module said it was do for maintenance..as well. Engine light was on . However the vehicle was clean on the inside of the cab..and the cargo area was good.the u haul handled well on the roads

Rating:

5.0

We will be back again next year❤️

Rating:

1.0

I was very disappointed with the service I received at this location. The woman who was working there was very rude to myself and to others who were also waiting for their trailers. She was not professional at all. When I arrived at the U-Haul office to pick up my trailer, there was several people ahead of me. I waited over an hour to get my trailer. After I drop the trailer off on Sunday night, the woman called me at 9:00 a.m. on Monday morning (I was still sleeping as we had a long day the day before, travelling over 5 hours to get back home) to tell me that she had a situation. I had parked the trailer in front of a half ton the night before. There was nowhere else that I could have dropped the trailer as the yard was full. After arguing with me that there were other spaces, she proceeded to tell me that someone was renting it that morning and she had no one to move it. I asked what she wanted me to do and offered to come back into town (approx 20kms) to move it. She said she wasn't sure what she was going to do and that she would have to call U- Haul and get someone to move it. I expressed that I hoped I wouldn't be charged extra if that had to happen. I asked again what she wanted me to do to help and she said nothing, told me to have a nice day ( in a very gruff voice) and hung up on me. I still have no idea why she chose to call me and explain all that to me. I would not recommend this location to any friends.

Rating:

1.0

We made a reservation for 9:15 AM and only received our trailer at 10:20 AM after waiting in line for over an hour with only four people ahead of us. There was only one person working at this location on Labour Day weekend, which is when most people are moving their children into university.

Rating:

5.0

Highly recommend this location. The customer service is great!

Rating:

5.0

review your mileage charges which I feel are too high. based on my final bill to go a total of 70miles and a comparison of 2 other rental agencies I did after the fact as i assumed uhaul was the most economical it will save me between $25-$40 to rent a cube van from another rental agency next time around.

Rating:

5.0

The lady at the counter deserves a raise! She was beyond patient dealing with the rude people ahead of me and didn’t let the previous patrons short comings hinder her ability to deliver excellent customer service to me and the customers following me. 10/10 would recommend

Rating:

5.0

I booked online, they were overbooked, the time frame that was given to me was reduced by an hour than originally told, making us rush to get things done. They need more inventory and better communication. People at this site were very friendly to me and helped in all ways possible. Customers Please make sure you have all you need to rent before going, if not it slows down the rest of us. Making the turn around even shorter. Thank you

Rating:

1.0

Staff was very rude, un-professional and complained about U-haul / having to service U-haul customers using the provided webpage they have to fill out. Allowing their personal issues (stopping the check out procedure numerous times to text and do other such activities) to get in the way including a personal fight with the other worker.

Rating:

5.0

The efficient at pick-up and drop-off was very appreciated. The staff was friendly and welcoming.

Rating:

1.0

The service was not the greatest, the staff were quite rude. the truck looked like it hadn't been maintenanced in years. Rusted, brakes unbelievably loud, and something leaking profusely from the exhaust. Will not be renting from this location again.

Rating:

3.0

I didn't select this location. First the vehicle I was promised wasn't available when I called to try and adjust my pickup time, secondly the alternate truck I arranged for with a new pickup time also wasn't available when I arrived to pick it up, so I had to drive an additional 20km to this location instead. I was promised a $50 refund because of the guarantee when I called in about it, but I still haven't received that and was charged the full amount to my credit card.

Rating:

5.0

Super friendly service!

Rating:

1.0

Booked online, then when I went to pick it up the lady at the desk was EXTREMELY rude and first accused me of making my reservation "while sitting in the parking lot". After she checked the computer and realized that I had reserved it in advance, she then accused me and my friend of planning illegal activities with the U-Haul truck. My friend walked out and went to the car because he was tired the rudeness, so she then started saying "Oh he's nervous, I've seen this before. Something is going on here, that's suspicious." On top of all that, she made me detail my exact destination and stops along the way, calculated the distances using google maps and then charged me a deposit of 100$ more than the actual U-Haul price. I felt like I was in a police interrogation and after being questioned for 20-30 minutes I was finally able to get the truck, but she made sure to threaten that if she "caught me doing anything illegal the cops would be called" I will NEVER rent a U-Haul or go to this place for any kind of service EVER AGAIN. The absolute worst customer service I've ever seen. U-Haul should be ashamed and should not be allowing this business to be associated with their company.

Rating:

4.0

Not happy with UHaul itself as I had reserved 24/7 service. Received an email confirming it on July 14th for rental on the 30th. Was not communicated to the branch and it delayed my move until the location opened at 10. I had reserved for 9.

Rating:

3.0

U haul had not been cleaned after last use. Front had coffee stains all Over cup holder, back of U haul had not been cleaned, had cigarette buts and loose pills ok floor. U haul door was extremely hard to open.

Rating:

3.0

Very happy with the rental. A few hitches locating the proper trailer! Overall ( Very Happy ) Jim Hines

Rating:

5.0

Nothing. Service was great

Rating:

4.0

The people were great , cost bit much if I would of paid 100$ plus fuel would of been great price

Rating:

2.0

That fact the truck was returned to a location on Sunday but I was in the hospital then then I still end up paying for 2 more days after os unacceptable

Rating:

5.0

No issues at all, everyone was super friendly!

Rating:

1.0

The woman that does the rental paperwork is incompetent, the computer is out dated and dysfunctional, and the whole process takes about half an hour what should take about 5 minutes. This process was the same for the customer in front of me, and same for the previous time I went to this location. Very frustrating and unnecessary.

Rating:

1.0

The attending staff was very erratic, distracted, incompetent & unable to process the rental with nearly an hour wasted while waiting to pick up the rental. She eventually resorted to calling Halifax to process this! At the drop off, she was very rude to a customer that she was serving while I got there and did same to me. I wondered if it was because we were both black colored men? She will ruin the business if allowed to continue.

Rating:

5.0

Friendly staff, fast service and very convenient location.

Rating:

2.0

Worker was rude and told customers to wait because she was dealing with a personal matter then proceed to ask a customer to strum her AC on because she didn’t know how to i asked her about my rental and had questions was rude in answering them and did not explain further on my concerns continued to be rude when i asked about the payment and she said “you had a good deal i don’t know why your complaining” when i asked a simple question on if i get refunded money because i did not use all my kilometres could have just explain the outline then gave me my paperwork said you’re welcome i told her thank you and then yelled yeah you’re welcome to me in a rude matter that was not necessary would not recommend and very poor customer service

Rating:

3.0

The lady I spoke with when I picked up the truck was very unorganized. I did not feel her very friendly and professional. It tookk a long to get me going with the truck When I dropped it off. I spoke with a man who was very nice efficient and friendly.