Had equipment for less than 24 hrs. and was charged for 3 days. This isn't the first time this has happened with this dealership. 3
LANCE E
Customer Reviews for Mills River Shipping And Packing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The man running the place asked if we could come earlier than our reserved time. We did go earlier. He was in such a hurry to leave that he didn't explain anything about the truck or trailer or how to even send the pictures of the tags for equipment verification. My husband had to go in multiple times to talk to an assistant that was not any help, so we didn't get left until after our original reservation time.
KENNETH GExcellent customer service and well kept equipment.
MICHAEL KJamie was absolutely wonderful! He didn’t initially have a 5x8 trailer but he located one for us and had it ready to go when we needed it. He hooked it up for us in a timely manner. We will definitely come back to this location when we need a trailer next year!
GAYLE SBest Uhaul location I’ve used. Fast pickup great service.
KYLE BMills River Pack and Ship were fantastic. The uHaul app told me that this location provided mobile check in/out. They were still in process to offer the mobile check in. Nevertheless, the staff there waited an hour and half past their business hours to allow me to still pick up at my selected time! They're good people!
CHRISTOPHER G