The people and the equipment at this location were friendly and professional. I gave U-Haul a low score because we originally booked with a location that was very near our house and the location of our storage unit of which we needed to move out of. After booking on line a customer agent called and said the truck size we needed was not available at that location. When I asked why it showed it online and that I got a confirmation email she said it just wasn’t and we’d have to get a truck from a location further away. Which when we were getting charged by the kilometre made it costly. I asked for several other alternatives such as having a truck moved to our preferred location from another one. To which she said they don’t do that. Yet the truck we ended up with had an Arizona licence plate. At the end of the day the move should have cost 40$ but ended up being 85$ plus 26$ in gas. Having requested equipment available at the customers preferred location makes a difference.
ALISON F
Customer Reviews for Mini Mall Storage Barrhaven
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly receptionist.
Noel T