Quick pick up. Staff weren't super friendly but they were efficient.
ANNE-CLARA G
Customer Reviews for Mini Mall Storage Barrhaven
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you U-Haul for the wonderful service
Paul SIt was self return so I had no contact anyone at this location. However I could not return the truck where it was originally agreed to return it ( Uhaul 3990 Prince of Wales Drive, Nepean, ON). The worker I met was very rude, very unhelpful, could not show some atom of empathy about my experience picking and returning this truck and worst of all sent me to a wrong direction. Shockingly this is the second time I am being sent away from this location after booking a return. I will surely avoid them as hell!
ARINZE OManagement zero , wait 1 hour in person at location . Get the key myself from frozen lock . I put the hot water on lock to defreez the lock .
Kunal GExcellent Customer service with the Mini Storage Employee. Recommended.
Omar CIt was all very straight forward and the staff was kind and clear. Will be back when needed!
MATTHEW SIf you’re moving long-distance and need a place to store your belongings temporarily, there are facilities that offer specialized storage services for that. If I had known this sooner, I could have saved a lot more money.
HANGIL SThe people and the equipment at this location were friendly and professional. I gave U-Haul a low score because we originally booked with a location that was very near our house and the location of our storage unit of which we needed to move out of. After booking on line a customer agent called and said the truck size we needed was not available at that location. When I asked why it showed it online and that I got a confirmation email she said it just wasn’t and we’d have to get a truck from a location further away. Which when we were getting charged by the kilometre made it costly. I asked for several other alternatives such as having a truck moved to our preferred location from another one. To which she said they don’t do that. Yet the truck we ended up with had an Arizona licence plate. At the end of the day the move should have cost 40$ but ended up being 85$ plus 26$ in gas. Having requested equipment available at the customers preferred location makes a difference.
ALISON FFriendly receptionist.
Noel T