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ROBERT R
Customer Reviews for Mini Mall Storage Mooresville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall the truck was okay. The cab had a cat urine odor to it. The app I used to reserve the truck was not very easy to follow as it did not give me an option to upload photos of the damage along the driver's side prior to accepting the rental agreement and using the truck. I had to have the U-Haul employee come and note the damage as he was not sure if it was recorded from the previous rental. The U-Haul employee was very professional and helpful in getting me on the road with rental and in explaining the details of the rental agreement.
CHESTER WMobile drop off horrible. Waited over 30 minutes for a code for the gate and had to make several calls bc the facility was saying to call uhaul and uhaul said call the facility. Complete joke. Probably won’t use uhaul again just based off this.
synergy CThe hours posted on the website and on the facility are incorrect. No one was there on Saturday to assist with the drop off. I had to wait for a person who rented a storage unit to leave so I could park the truck, run to the drop off box and get out of the gate area before the gate closed.
Matthew LDropped off later in the evening got charged an extra day due to the place being closed
DAVID B