Customer Reviews for Mini Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mini Mart

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donald P. on

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On car hauler, it needs a winch attached for non running vehicles. Other than that it is very good trailer

Mark G. on

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Customer did not leave a comment.

Mickey G. on

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The first person has no idea what she was doing. Thankfully someone showed up who knew how to do paperwork. Never walked out the door to inspect the trailer or make sure I parked it in the correct area. Basically not helpful at all.

David B. on

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Customer did not leave a comment.

Elizabeth C. on

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The gas tank and mileage had to be adjusted. It was off by at least 4 gallons. The pick up location was changed which was very inconvenient on the busy day before moving. Everything else was great It drove well and was clean. I was happy with the van.

Nicole C. on

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Need more smaller uhauls.

Gary G. on

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Tell your customers to familiarize themselfs where all the inside controls are so when caught in a rainstorm they know how to turn on the wipers on.

Beth P. on

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I am Very upset with my experience. When I went to pick up my truck, car hauler, and accessories the man at the Marathon you sent me to was not nice, Mo is his name. He took 2 hours to get me my truck and car hauler and did not have the dollies or blankets at all and had to send me to another location 1/2 a mile away. When I got there, they did not have all the blankets, appliance dolly and only 1 utility dolly. I received 1 utility dolly and 1 furniture dolly. This set us back approximately 3 hours in our time which made us a day late in leaving. Then upon leaving Rogersville, we took US 72 to Athens and turned north on I65. We didn't get to the next exit before the tire on the car hauler blew out. I called the 800 number and the representative told me it would be 5 to 30 minutes. I then received a text it would be 90 minutes. It actually took 2 hours! I then got to my destination and was able to turn the car hauler in on the original date and was told because I had extended it, just in case I needed the extra time, that I would have to pay the additional days because it was on the same contract as the truck. This is not good business!!!! I have very bad cell service where I am staying and would appreciate that you contact me back regarding this matter as I believe I am being overcharged on everything. If we cannot resolve this matter in a timely fashion I will have no alternative then to contact legal advice. Beth Patton bethnmike1990@aol.com

Melvin M. on

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Customer did not leave a comment.

Bradley T. on

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Store clerk refused to give me my cash deposit. Called Uhaul and had a rep speak to store owner, he still wouldn’t give me my deposit back saying he “ doesn’t see” it in his computer. This store has repeated issues with customers and is known for ripping people off. Uhaul as a company had been perfect but the 3rd party was the most crooked and scamming people I’ve ever met. I will NEVER return to that location and will be telling everyone I know to not rent from that store. I will also be reporting the store clerk and giving him every bad review I can. He is a CROOK and a THIEF!!

darrell T. on

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I was over charged u won't have to worry about me no more

Hal G. on

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Customer did not leave a comment.

WOODFIN G. on

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John B. on

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It took 45 minutes to get checked out with the truck. The employees were very nice but was the first time handling a truck rental, so it took a long time and multiple phone calls to the store owner to get the transaction processed.

Deborah H. on

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Customer did not leave a comment.

David T. on

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Rented a dolly, clerk confirmed dolly at time of rental. Dolly was not provided. Check before you go.

James G. on

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Eith G. on

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Better cab soundproofing if possible. Everything else was great.

Marcus S. on

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Kenya D. on

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None. Very nice personnel.

Carrie S. on

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The truck was dirty in the cab with drink bottles, pistachio shells, and wrappers in the floor. The back was dirty and full of leaves. I ordered furniture pads but did not get them yet paid for them and no refund. The truck was not driveable due to bad alignment but I was still charged $139 when I brought it back. Still charged for pads I was not given. I had to call the 800 number because the person working there couldn't figure out the software. If I could rate this as less than zero I would. This experience was beyond horrible. I have a little no distance move that had to be rearranged. Such poor customer service.

Justin L. on

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Customer did not leave a comment.

ethel H. on

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Yolanda B. on

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GERALD R. on

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Wayne W. on

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walford P. on

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The U-Haul was dirty inside and the business had a yard sale going on in the front door I also had to hook up and install the chains at the place I picked it up at no one to help me pick up the trailer and place it on the hitch.

Greg G. on

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Customer did not leave a comment.