I will never use U-Haul to move ever again because of the truck condition and damage due to water pouring in a crack on the side of the truckHope W.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Athens, AL 35611
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
- 2.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
this was absolutely the worst experience I have ever had with UHAUL, my reservation was moved from one location to another (notified by email I didn't see) then when I went to pick it up at the 9:00 reservation time, the manager with the keys wasn't there and didn't come in until 12:00. by this time i had gotten a reservation cancelation notice, so when I got to the store to pick it up he had to renew the order which had a furniture dolly on it. We never discussed a dolly, I didn't receive a dolly but I was charged $82 for a dolly! In addition to that, the truck was STUCK IN THE MUD and the manager wouldn't' pay for a wrecker to get it out. I had to have my brother come pull it out. The manager only offered to cancel my reservation! It was an AWFUL EXPERIENCE!melody B.
Have the reserved vehicle availablejeffrey M.
This was a run down Mini Mart/Gas Station with an attendant who knew nothing about the U Haul rental effort. I was expected to know costs and particulars that I "discovered" upon final receipt. My actual costs were in fact double. Using the internet is a great tool, but if the representatives of your service cannot provide information and answer questions you have NO representation at all. I have used U Haul exclusively for many moves over many decades, and this was the worst experience I have ever encountered. The whole first hour of my rental time was used trying to get the e paperwork done at the pick up spot. I will be thinking very seriously about ever using U Haul again if this is the best you can do.Don D.
Literally a gas station. Store owner took my keys at 1pm and said nothing else was needed. By 11pm, nothing was checked in. I returned to store just before midnight and checked it in myself.Robert S.