Not sure who to blame but was charged significantly more than reservation said. Was left with the option to pay or not be able to make the move. Not really a choice. The counter person was nice enough but the charge left a bad taste. In regards to equipment. Truck had 140,000 miles on it and drove like it needed extensive work. Just horrible to drive. It was 20 ft. Rented a 26 ft, newer, truck 4 weeks ago which drove way better on same route. Entire body sore from having to control the drift/shaking. As a side item windshield should not be held down with tape.Holger P.
Moving Truck Rental in Athens, AL at Mini Mart
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Athens, AL 35611
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.0 Average Customer Rating
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Location was changed from original pickup location... the Utility dolly was not on truck so i ha d to drive to a cute 20 miles away TWO times. No communication between the employees.. very frustrating .. i will not be using Uhaul again!!Sean F.
I never received a call or txt of where my pickup location would be, so I had to look on my registration confirmation to figure out where that would be. The address listed for my pickup location in the UHAUL system is incorrect. After about an hour of trying to get in touch with UHAUL, I gave up and fortunately was able to get in touch with someone at that pickup location to make sure everything was good. When I was looking over the UHAUL truck, I noticed the front windshield was busted and there was not a alternate truck to get. I wasn't happy about that, but there wasn't another option.Cole T.
Help new customers out to explain about one way is beterr cost wise and on milage .also nedd to explain about ins $112.00 for what?exspeically if good driver. way to much money to drive 240 miles @.79 a mile have to drive truck back from same location .no considerration having to rent a couple more days no family to help and want you to pay another $165.00 plus taxes. I just do not see me or father renting from u haul againeddie B.
My location was changed twice up to the day of. I also did not receive some of the dollies I reserved a month in advance. The location was very sketchy as well. I would not recommend using this location for multiple reasons.Jonathan T.
Very good service and helpful thank youMOHAMMAD K.
The reservations was all missed up having me pickup truck in Huntsville, -Al which was over 20 miles away but the lady got on the phone and was able to work out where we was able to get a truck there it was not the size truck we needed and did not have the pads I paid for but we was able to make it work. I had to go from a 15 ft truck to a 10ft truck and got only $4 credit. That sounds like credit not enough but we had to take it or got to Huntsville to get truck. UHAUL takes advantage of your customers with the situation you put them in.Jose L.
On car hauler, it needs a winch attached for non running vehicles. Other than that it is very good trailerdonald P.
The first person has no idea what she was doing. Thankfully someone showed up who knew how to do paperwork. Never walked out the door to inspect the trailer or make sure I parked it in the correct area. Basically not helpful at all.Mickey G.
The gas tank and mileage had to be adjusted. It was off by at least 4 gallons. The pick up location was changed which was very inconvenient on the busy day before moving. Everything else was great It drove well and was clean. I was happy with the van.Elizabeth C.
Need more smaller uhauls.Nicole C.
Tell your customers to familiarize themselfs where all the inside controls are so when caught in a rainstorm they know how to turn on the wipers on.Gary G.
I am Very upset with my experience. When I went to pick up my truck, car hauler, and accessories the man at the Marathon you sent me to was not nice, Mo is his name. He took 2 hours to get me my truck and car hauler and did not have the dollies or blankets at all and had to send me to another location 1/2 a mile away. When I got there, they did not have all the blankets, appliance dolly and only 1 utility dolly. I received 1 utility dolly and 1 furniture dolly. This set us back approximately 3 hours in our time which made us a day late in leaving. Then upon leaving Rogersville, we took US 72 to Athens and turned north on I65. We didn't get to the next exit before the tire on the car hauler blew out. I called the 800 number and the representative told me it would be 5 to 30 minutes. I then received a text it would be 90 minutes. It actually took 2 hours! I then got to my destination and was able to turn the car hauler in on the original date and was told because I had extended it, just in case I needed the extra time, that I would have to pay the additional days because it was on the same contract as the truck. This is not good business!!!! I have very bad cell service where I am staying and would appreciate that you contact me back regarding this matter as I believe I am being overcharged on everything. If we cannot resolve this matter in a timely fashion I will have no alternative then to contact legal advice. Beth Patton firstname.lastname@example.orgBeth P.
Store clerk refused to give me my cash deposit. Called Uhaul and had a rep speak to store owner, he still wouldn't give me my deposit back saying he â€œ doesn't seeâ€ it in his computer. This store has repeated issues with customers and is known for ripping people off. Uhaul as a company had been perfect but the 3rd party was the most crooked and scamming people I've ever met. I will NEVER return to that location and will be telling everyone I know to not rent from that store. I will also be reporting the store clerk and giving him every bad review I can. He is a CROOK and a THIEF!!Bradley T.
I was over charged u won't have to worry about me no moredarrell T.
It took 45 minutes to get checked out with the truck. The employees were very nice but was the first time handling a truck rental, so it took a long time and multiple phone calls to the store owner to get the transaction processed.John B.
Rented a dolly, clerk confirmed dolly at time of rental. Dolly was not provided. Check before you go.David T.
Better cab soundproofing if possible. Everything else was great.Eith G.
None. Very nice personnel.Kenya D.
The truck was dirty in the cab with drink bottles, pistachio shells, and wrappers in the floor. The back was dirty and full of leaves. I ordered furniture pads but did not get them yet paid for them and no refund. The truck was not driveable due to bad alignment but I was still charged $139 when I brought it back. Still charged for pads I was not given. I had to call the 800 number because the person working there couldn't figure out the software. If I could rate this as less than zero I would. This experience was beyond horrible. I have a little no distance move that had to be rearranged. Such poor customer service.Carrie S.
The U-Haul was dirty inside and the business had a yard sale going on in the front door I also had to hook up and install the chains at the place I picked it up at no one to help me pick up the trailer and place it on the hitch.walford P.