There was nobody there to help hitch the trailer. Just one person there very busy with other customers at their convenience and food business. U-Haul rentals is an incidental side business at that location. The trailer itself was in a sub-par condition. Within minutes of towing it from that location I realized that it was in need of service. It wobbled and vibrated so badly that it blurred my vision while driving - and I was in a GMC 2500HD truck. Not a lightweight vehicle. I drove from Athens, AL, to Decatur, AL, along HWY 31 (US31) and stopped at a U-Haul dealership on 6th Avenue in Decatur. They were very helpful. They called in to Road Service and the service people replaced three of the four wheels/tires on the trailer. They stated that the fourth wheel needed replacing too - but they had been instructed to replace just three!! After further conversation with Roadside Service, it was agreed that the fourth wheel/tire would be replaced too. As the service people had to go back to their base to get that fourth wheel/tire, they agreed to meet me at my residence later that afternoon. Which they did - and the fourth wheel/tire was replaced. After they had left I decided to check the tire pressures. All four were out of specification, two of them at what I considered to be dangerously low. They were at 35psi. The other two tires were at 45psi and 50 psi. Also low for their application. The tires had a maximum rating of 65psi. I inflated all four to 60psi which was sufficient for the load I was carrying. The following day I towed the loaded trailer over 600 miles without further incident. The whole point of this review is that this trailer needed repair BEFORE it was rented to me. U-Haul should have had this trailer taken out of service and repaired prior to renting it out again. I have a lot of experience towing trailers and knew there was something wrong and got it corrected. Someone with less experience than I may have had a serious accident. I was delayed and inconvenienced for several hours so it is just as well I rented the trailer a day before I was scheduled to travel. At the drop off location - that's another story given below!!
LESTER H
Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Athens, AL 35611
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- 3.5 Average Customer Rating
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I will not be using nor recommending Uhaul. I filled the gas tank well above where it was when we got the vehicle, I just found out UHaul charged me over $10 for a fuel charge. As much as UHaul charged me for the rental they didn’t need to cheat me out of more than $10.
ROBERT WTerrible service and over charged.
India PJust leave it alone
BILLY TI request the moving truck for 8 am, after completing my request I got a text message saying that I couldn’t get it until 10 am. When I picked the truck up I was left standing in the gas station ( pick up place) for over 30 minutes. The guy that was “helping “ me would start the process then walk off. He did that four different times. When I finally got the truck, the dolly was not in it. I had to go back inside and WAIT a good 10 minutes before the guy would come outside and see that the dolly was not inside the truck. When we returned the truck it took the three days for the app to show we returned the truck. I will never use this pickup/ drop off place again. They also charged me for two days when I only ordered and had it for one day.
Marta L