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BILLY T
Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Athens, AL 35611
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Unfortunately the young lady working was the only person working and she had to cook, cashier &U-Haul. however due to her misfortune I was asked to go outside myself take the picture of the gas and the mileage because the truck had not been checked in or cleaned at 11:30am On top of that the truck was sitting so low on gas that we didn't make it out of the parking lot we had to get it to the gas pumps to put gas in it so whomever had it before me obviously didn't have a fuel charge thank goodness it was a gas station that rented the U-Hauls. However the employee she was doing what she could do I'm sure the mishap that I had to deal with was probably the person before her so maybe they could use a little guidance on the maintenance of the trucks her customer service was as best as it could be for her situation I'll say.
Rachel BHelp connect the equipment and have someone available to no what their job is when returning equipment. That was the worst Customer Service I have ever had with U-Haul..
Johhnie AThe check in procedure at this location was completed very quickly but the staff there did not inform the U-Haul company that I had returned the truck that I had rented. That caused me to get a text that advised me that they didn't have a record of me returning the truck. It took about 2 days for me to get a confirmation that the truck had been returned.
Dan GGet someone from U-Haul to work at the Mini Mart during your busy season to process the renting and the return of the Trucks while thoroughly training the people at the Mini Mart the process of renting and receiving the truck when it is returned and what everything they has to do when renting and processing the return of the trucks. This experience this weekend disappointed me because I have always felt like U-Haul had very high standards but not anymore.
Marion P