Customer Reviews for Mini Maxi Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

I was charged for gas when I had brought the vehicle back with a little more than when I got it I drove maybe a total of 5 miles and put in 2.5 gallons of fuel yet still got charged. I also did not need to use the dolly which the seal was not broken. The Manager was very amicable but she dropped the ball some on this one

Rating:

5.0

Rep was very pleasant and expressed his appreciation for my patience as he was experiencing system delays between his tablet and desktop. Very calm and helpful

Rating:

1.0

Me dijeron un precio y me cobraron otro es decir me cobraron $75 por medio dia

Rating:

1.0

Didn't tell me I owed money when I shouldn't have.

Rating:

5.0

Truck was set up and ready to go. The uHaul 24/7 process was a little unclear. I did the online check-in the day before and still had to wait 7 minutes while my check-in was being approved at pick-up. It would have been helpful to be able to load the DL images and a secondary contact number at the online check to streamline the pick up, especially since I had a crew waiting on me.

Rating:

5.0

The website of the uhaul could be better when picking up the truck and dropping off the truck

Rating:

3.0

Better online service for return

Rating:

1.0

Took 3 I repeat 3 different attempts to rent a 10ft box truck. My adventure started at 1:30 pm at this stores location. My cc to couldn't take cash and cc to couldnt do cc&cc the helpful young lady sent me down the street to the other uhaul store to be told couldn't find reservation in system then couldn't pull it and that I had to call customer service. Called the person I talked to( my apologies I can't remember his name ) I was all ready upset and asked him to please transfer me to a supervisor and he did was on hold for 10to 15 min give or take and was answerd by a click and nothing called back and a young lady answered ( time 6pm) explained to her the situation .now all my help that I had at 130/3 pm are now gone and have their own things to do and it's getting dark and colder and with just a hint of light rain now it's 730 and the only truck available is across town my fiance finds one at the original store and where I had time and people I requested due to all that I was going through if a little help the 15ft would have allowed me less runs back-and-forth and I would not have left so much behind and when it was close to our return time we called and asked for more time and all we got is 45 min. As you can see by your records what time and condition ur truck was returned in. As you can see I am very disappointed and displeased with this rental. Your records show I have used ur service in the past in other states I will be expecting a phone call. As a manager and business owner. I tried to brush this off but at 2 am I'm pissed 8136830013.