Customer Reviews for Mini Maxi Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

N/A

Rating:

1.0

Thieves; They stole my disgusting money; pig

Rating:

4.0

I would recommend the location, but I did have issues with picking up the truck using the app and with verifying identity. I would not choose that method again as it took approximately one hour to deal with what was assumed to be an easy and convenient way to get an earlier start on our move.

Rating:

1.0

I paid 300 for miles still haven't received my milage to my card I didn't use the uhaul was dirty we found food cigarette wrappers it was gross But them not refunding my money for the unused miles is why I give them a horrible review

Rating:

5.0

Friendly and fast service! Thank you

Rating:

4.0

Making Sure They Have Some Of The Equipment On Hand.

Rating:

4.0

The customer service was beautiful i just didn’t understand i missed placed a dolly they charged 200 dollars for a used item i got my receipt back an it’s only charging me for what i can see which is the mileage an the rental which is 102.77 if you charging me 328.00 not fair at all, all together why the truck moved like it was broken an stuck its like it needed a tune up the gage for the gas seemed to purposely broken because i order another uhaul at another place an i put 20 dollars in it an the gas gage went over i put 25dollars in this one at mini max storage an it didn’t budge my suggestion is order directly from the u-haul place on 10415 N Fl Ave the actual place these side companies not keeping up the maintenance. of the vehicle nor the products cause 200 for a dolly an the rental showing on my receipt 102.77 an thats for the rental but in my account 328 is pending from u haul

Rating:

5.0

Truck was great. Clean, well-maintained, etc. A back-up camera would've been a nice feature, however.

Rating:

3.0

Was not aware there would be additional charges at drop off.

Rating:

5.0

No complaints at all. I had a gift certificate and, although the employees were not too familiar with that process, they did their research... immediately, and, applied the certificate accordingly. Their customer service was excellent and much appreciated. Thank you sincerely. I absolutely appreciate a review request, especially when its well warranted and deserved. 10 out of 10!!

Rating:

5.0

It was a great experience, maybe some directional arrows to help find the location faster other than that the location delivered on friendliness and professionalism.

Rating:

2.0

The truck is infest with roaches this is unacceptable .

Rating:

1.0

I paid for a hand truck that wasn't included, the truck was unkept in general. Do better

Rating:

4.0

Truck radio did not work.

Rating:

4.0

I wasn’t able to check in or out on my phone because, the photo requirements would not work. The station attendants were very kind and completed both transactions for me.

Rating:

5.0

Had a great experience here

Rating:

5.0

The gentleman at the desk was AWESOME! Very patient, helpful, friendly, and made sure I had everything I needed before I pulled away.

Rating:

4.0

None

Rating:

1.0

He was rude and disrespectful. The customer that was in before me was rude and disrespectful to her as well. Seems to be a pattern that “store manager” when I asked to speak to the owner, he refused to tell me anything. I will tell everyone I know that’s looking to pick up/drop off a truck to go elsewhere go elsewhere

Rating:

3.0

The online process to pick up truck was really bad. I never received the code to unlock truck to get key. The process to photograph my id was awful. I ended up going into the center and changing process from online. I wouldn't recommend this process to anyone. I was extremely disappointed.

Rating:

1.0

I was charged $89 dollars for 1 day . I drove less than 30 miles. I will be contacting someone about this overcharge

Rating:

4.0

Roaches was in the storage They need to be exterminated

Rating:

5.0

I do wish we had received notice the night before that the battery was dead in the truck since we had an 8 am pick up and could not drive the truck until 10 am, but they were quick to fix it and let us keep the truck all weekend which was a blessing. I appreciate the kindness and quick response time.

Rating:

1.0

I have been using U-haul for over 20 years for all my moving needs, when renting I was aware that I had to maintain the gas/fuel to the level that I received it and bring the truck back in the same shape that I received it. That is why I buy insurance. This is the first time that I was charged milesage in addition to the rental of the truck and insurance which made that renting the same amount and taking a moving co. I am not sure if all U- Hauls locations maintain this way now. I checked my recent rentals and I wants charged. Bery disappointed.

Rating:

5.0

The drop off of this vehicle was the opposite experience of the pick-up. Tobin assisted us at the Tampa location, and he was extremely professional and kind. Several people walked in while we were taking care of business and he was kind to all, and you could tell the other customers had dealt with him before and they were very kind and willing to wait. You can tell Tobin is a people person and is a very good representative for U-Haul. I would highly recommend this location!

Rating:

3.0

I was charged for gas when I had brought the vehicle back with a little more than when I got it I drove maybe a total of 5 miles and put in 2.5 gallons of fuel yet still got charged. I also did not need to use the dolly which the seal was not broken. The Manager was very amicable but she dropped the ball some on this one

Rating:

5.0

Rep was very pleasant and expressed his appreciation for my patience as he was experiencing system delays between his tablet and desktop. Very calm and helpful

Rating:

1.0

Me dijeron un precio y me cobraron otro es decir me cobraron $75 por medio dia

Rating:

1.0

Didn’t tell me I owed money when I shouldn’t have.

Rating:

5.0

Truck was set up and ready to go. The uHaul 24/7 process was a little unclear. I did the online check-in the day before and still had to wait 7 minutes while my check-in was being approved at pick-up. It would have been helpful to be able to load the DL images and a secondary contact number at the online check to streamline the pick up, especially since I had a crew waiting on me.

Rating:

5.0

The website of the uhaul could be better when picking up the truck and dropping off the truck

Rating:

3.0

Better online service for return

Rating:

1.0

Took 3 I repeat 3 different attempts to rent a 10ft box truck. My adventure started at 1:30 pm at this stores location. My cc to couldn't take cash and cc to couldnt do cc&cc the helpful young lady sent me down the street to the other uhaul store to be told couldn't find reservation in system then couldn't pull it and that I had to call customer service. Called the person I talked to( my apologies I can't remember his name ) I was all ready upset and asked him to please transfer me to a supervisor and he did was on hold for 10to 15 min give or take and was answerd by a click and nothing called back and a young lady answered ( time 6pm) explained to her the situation .now all my help that I had at 130/3 pm are now gone and have their own things to do and it's getting dark and colder and with just a hint of light rain now it's 730 and the only truck available is across town my fiance finds one at the original store and where I had time and people I requested due to all that I was going through if a little help the 15ft would have allowed me less runs back-and-forth and I would not have left so much behind and when it was close to our return time we called and asked for more time and all we got is 45 min. As you can see by your records what time and condition ur truck was returned in. As you can see I am very disappointed and displeased with this rental. Your records show I have used ur service in the past in other states I will be expecting a phone call. As a manager and business owner. I tried to brush this off but at 2 am I'm pissed 8136830013.