U-Haul is a distraction to their business model. The truck box was disgusting, cigarette butts, dirt, filth, I had two sweep the interior two times before I could start loading.Allen B.
Customer Reviews for Mini Stor All
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JT I.
JT was very friendly and helpful. The paperwork was accurate, and I was given 2 extra days for the price of the original 6 days.henry K.
no one was there when i droped it off and no one answered the phone when i called there num,ber to let them no i was there . The person i talked with at U-haul was very nice and took care of checking me out that it was dropped offGloria K.
Difficult to unload the trailer in a narrow arearobert R.
Everything went great. Easy load and unload. Truck ran very well. The ride was very good also.DAVID K.
Easy drop off and very friendly service. Left me with a great impression of my new hometown. I will absolutely utilize this Mini Stor All for any future storage and moving needs. Thanks!CHARLES M.
This location is on a busy road and has very small parking lot/space to park vehicle and comes with no storage units.Zackary S.
Customer did not leave a comment.Stephannie S.
Super easy drop-off!Jason W.
Customer did not leave a comment.Rene S.
Customer did not leave a comment.Danelle D.
Customer did not leave a comment.Michael M.
The uhual leaked and lights were constantly coming on and off. The point of a covered moving truck is to protect your belongings and now have a mine will not survive being soaked because the truck wasn't maintained.Pam K.
Open earlier.John L.
Customer did not leave a comment.Vernon C.
Your employees at the Deadwood location could be more informative and helpful.CHARLES H.
Everything went well.Carol G.
Customer did not leave a comment.Misty K.
The Rapid City location staff were very friendly and helpful. They gave me the customer service experience I was expecting. I highly recommend them!Roni R.
Customer did not leave a comment.Bernard V.
Customer did not leave a comment.Charles R.
Customer did not leave a comment.MARK W.
Customer did not leave a comment.SCOTT E.
Customer did not leave a comment.ROBERT D.
TJ was a great helper to me. We had some problems w getting a new bumper on and he was so nice and understanding. He gave us an extra day due to those problems. Thank You!JONATHON N.
Customer did not leave a comment.Lyle B.
Customer did not leave a comment.WALTER K.
Customer did not leave a comment.TERRIE W.
Make sure all glass is clean and mirrorsBURTON K.
Customer did not leave a comment.Verne W.
Customer did not leave a comment.JACOB C.
Customer did not leave a comment.Joel N.
No truck at that location. No help or suggestion on how to use car dolly. Changed dropoff location to Astoria from Gearhart, dont know why, had to call Uhaul and get it straightened out.Jeffrey R.
JT is an OUTSTANDING employee! Helped us navigate a car problem in rapid and helped us find a solution! Awesome person!SUSAN S.
Customer did not leave a comment.Brent B.
Great service.JUSTIN B.
I returned my rental after hours and did not go inside.Geoffrey K.
Customer did not leave a comment.Edward G.
Customer did not leave a comment.Sean G.
Customer did not leave a comment.DALLAS M.
Customer did not leave a comment.JOEY M.
Very friendly and helpful.Clifford B.
create more space for the uhaul vehiclesJoe L.
Customer did not leave a comment.AMANDA O.
Drop off location was really convenient and the man who checked me in was really pleasant. Less than 5 minutes to wrap it up - fantastic. Now let's cover what happened in between pickup and drop off. First, let me say the truck was really nice & clean, and I was able to complete a 9-hour drive without fatigue. Next, there's exceptions, and this is where U-Haul needs to step things up. We stopped at a rest stop at 6:30AM and I accidentally locked the key in the truck (yeah, stupid me). Getting to roadside service was horrible. When I called the 800 number I went on hold and waited, and waited... guess what - they weren't open until 7:00, so you're on hold and there's no message saying what their hours are. Think of the poor person with a mechanical issue at 3:00AM and there's no way to connect with anyone. What they do encourage in the hold loop is to use the u-haul/help page on their website, which poses another problem. The website demands a specific street address to open a request. We were at a rest stop that had no address, and people have breakdowns on the freeway where there's no address. Can you see my frustration here? The systems and communication for these situations are so poorly designed that I'm convinced their creators must have died from shame. What I ended up doing to get a solution going was to find an address in a town 5 miles away on my mapping app and enter that into the request form, at the risk of having someone respond to that address instead of where I was. Another example of poor design is in getting help with your move. The website will provide recommendations of movers you can contact to help you load your truck and also unload at your destination. Nice feature, but it wants both load and unload locations and won't function for you if all you need is help unloading. It's great some of the time, sucks the rest of the time. In sum, U-Haul has a great fleet that I can recommend without hesitation. However, as an organization they are very poor at handling exceptions with reservations and roadside service, so beware and have a fallback plan in your back pocket.james L.
Customer did not leave a comment.Sandra M.
Customer did not leave a comment.TONY V.
Customer did not leave a comment.Rebecca U.
Small parking lot and entrance and exit to street was tight turningBRIAN R.
Nothing, as far as I can seeRHYS F.
Customer did not leave a comment.DOMINIC K.
Customer did not leave a comment.Don O.
Clearer signage on where to pull in and park the uhaulLucas W.
Customer did not leave a comment.PATRICK C.
Customer did not leave a comment.MICHELLE J.
Returned the truck on the date per the contract but it was closed (Monday after Easter) Joel was there and able to check it in. Since it was closed he could not assist me with modifying the payment but said to come back the following day. Went back and was told since the truck was checked it he was not able to do it. Made calls back UHAUL and too much to write. See notes in the account.SCOTT B.
Customer did not leave a comment.Mike P.
Nothing jt was excellent and the truck was top notch I will use them again and refer them also thanks so very much for a wonderful experienceJOE O.
They were very pleasant and professional!Lona N.
It's very near a busy intersection, which can make getting in and out of the parking area, especially with a large truck, quite difficult.sarah R.
Customer did not leave a comment.Cathy P.
Our trailor had 2 bald tires on the left side. I worried the night before about even making it to my destination (SLC). We did make it, the tailor itself was great,, just the condition of the tires. The receiving point said they will replace all 4 tires. Scary trip!!!!!JERRY P.
Customer did not leave a comment.DAN S.
It was an after hours drop off.Richard G.
Customer did not leave a comment.Greg F.
Customer did not leave a comment.Sonia C.
Customer did not leave a comment.Bryanna B.
Nobody was there. Location did not open till 1000 that dayJohn E.
Customer did not leave a comment.myron L.
Outstanding customer support! Ranks up there with the best that I've had from any business!Randy G.
Customer did not leave a comment.Dusti L.
Customer did not leave a comment.Dean B.
Customer did not leave a comment.Dean B.
Customer did not leave a comment.Josephine B.
Customer did not leave a comment.Cynthia B.
Bar code on door would not scan, entered manually it still would not recognize code....Mia S.
We were not impressed that the location had no hitch pins for sale or rent.ROCKY V.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.James J.
The only thing I would improve would be the opening hours.MICHAEL C.
Excellent customer serviceRichard J. W.
Put cruise control on your trucks! That was miserable driving for 1000 miles!David L.
Customer did not leave a comment.Gerald V.
Customer did not leave a comment.LESIELI A.
Customer did not leave a comment.KURT N.
Excellent communication and service from JT. I had a few mishaps with the time I was able to pick up the truck, and had to extend to use the full 24 hours. He was very flexible and happy to accommodate us.Nathan S.
Customer did not leave a comment.tammy L.
Customer did not leave a comment.KENNETH J A.
Customer did not leave a comment.Alicia W.
Very friendly and accommodating.DEWAYNE W.
Customer did not leave a comment.Amy B.
Mike was most helpful, & my return went smooth as glass.....even in the pouring rain!!!!! THANXROBERT B.
Customer did not leave a comment.Robert D.
Have all equipment at the same place and make sure it is in working condition. Straps were fried on tow dolly which was at a different location than where we picked the truck up from. They tried to tell us frayed straps were OK and would PROBABLY get us to our destination! We said no then they told us we would have to come back the next day. Then uhaul called and said they had a dolly for us to pick up and that we had 15 minutes to let them know if we wanted it said we had to pick up that night and if we didn't we may take a chance of it not being there. This was at a totally different location. So this meant stop our loading and go get it. Total pain. When I spoke to the lady at uhaul and told her I was unhappy and she was smart mouthed and then I asked her to make a formal complaint and she said "me" I said I want a person above you. She gave me an 800 said have a nice day and hung up on me. Very poor service. I believe she said she a as at a ND office and I spoke to her on Thursday the 25th. I also was very confused when. I got 3 phone calls from people from other places that wanted to know if I wanted to rent a tow dolly. If uhaul was going to have another company rent me the dolly they should have informed me of that.BERNIDA G.
Customer did not leave a comment.TIMOTHY C.
Customer did not leave a comment.Michael B.
Everything worked excellent, no problems. I would use it again.jeannette J.
The cab could have been a little cleaner.BRIANNA D.