Customer Reviews for Mini Storage Center
(U-Haul Neighborhood Dealer)

259 reviews

3 Foundry Industrial Pk   Lowell, MA 01852

(978) 453-4726

Hours

  • Mon: 9 am - 4 pm
  • Tue-Fri: 7 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(978) 453-4726

3 Foundry Industrial Pk
Lowell, MA 01852

Services at this Location:

Hours

  • Mon: 9 am - 4 pm
  • Tue-Fri: 7 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
3.0

If you say people don't have to wait in line if they check in online, you should probably keep your promise. I got access to my van a half hour later.

Ambar M. 
Rating:
4.0

Chan from the Lowell Mini Storage in Lowell, MA was very helpful. He was very upfront with pricing and helped me get the UHaul van that I needed for my move. Great service!

Maria E. 
Rating:
1.0

Actually know how to use the equipment. I lost over 1.5 hours cause they didn't know how to release the trailer brakes.

Yaroslav S. 
Rating:
3.0

Hard to find

JEREMY M. 
Rating:
4.0

Side cargo door didn't open fully

JOHN G. 
Rating:
4.0

Customer did not leave a comment.

Sandra W. 
Rating:
3.0

Customer did not leave a comment.

Ryan K. 
Rating:
3.0

Seemed to be a storage business first and a rental location second. The $19.95 offer is more like bait and switch. My move for three hours cost $60+ dollars. I have used the Middlesex Street location previously and it much better managed, I will say that the clerk (young lady) was very helpful.

Fred F. 
Rating:
5.0

To me your staff represents the company which also shows how they are treated from management on up, in their treating of customers . The person that took care of me was very professional and helped me threw the whole process. So as far as what you can do is keep on doing what you are doing. Treating and respecting your staff the way you would like to be treated.

Anthony B. 
Rating:
3.0

The fuel should be judged more fairly. I refueled before returning and I was charged Again!! What the hell??

DANIEL A. 
Rating:
4.0

Everything went very smoothly, no problems at all.

David T. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY A. 
Rating:
4.0

The 15' truck i reserved was not available when I went to pick it up. The employee was very polite and helpful and was able to provide me with a 20' truck on the premises for the same price for the 15' truck.

James D. 
Rating:
5.0

Excellent service friendly staff great experience.

oscar C. 
Rating:
4.0

Customer did not leave a comment.

pavex inc B. 
Rating:
1.0

Need directions/signs to drop off box location .

Musa K. 
Rating:
5.0

Better communication about what moving supplies are available at what specific locations.

Bryan A. 
Rating:
5.0

Extremely fast check-in process of the trailer. Employee asked me to park the trailer and when I diameters inside, the paperwork and receipt was ready to go! Friendly and professional.

Gary M. 
Rating:
5.0

Great customer service at this location. The check-in/pickup was very smooth. And the representative at the location was very friendly and helpful.

Daniel G. 
Rating:
4.0

On my reservation I requested 12 furniture covers but when I arrived only 10 were available. There needs to be better attention paid to inventory.

Rachael E. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
1.0

Experience there was awful he had to write me up a second contract because the first contract the gas gauge what's wrong it was more gas than it was actually in the tank upon returning the truck the odometer was wrong the contract stated 500,000 miles the paperwork stated 100,000 Miles This may be doing an online return impossible spent over an hour to get somebody on the phone to help me split another 40 minutes straightening things out because the people at this location did not check the truck out or in the proper way which cost me time and harassment so I'm never coming back to that location thank you

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

karen G. 
Rating:
4.0

The physical location of the store made me a little uncomfortable I dropped off the truck alone by myself late at night and it is very isolated and scary tucked in out of sight I actually called a friend and had them stay on the phone with me until I was driving away

Molly M. 
Rating:
5.0

The mobile app timed out a couple times, other than that all was good.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
4.0

Customer did not leave a comment.

Roberta M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

Huy T. 
Rating:
5.0

Customer did not leave a comment.

patrick W. 
Rating:
4.0

Customer did not leave a comment.

Burak K. 
Rating:
5.0

Although I was able to reserve a hand cart (dolly) online, when I arrived at this location I was informed that no equipment is available at this site. Quite inconvenient. No fault of the location itself. Other than that, the experience was great.

Saul C. 
Rating:
5.0

Customer did not leave a comment.

maria P. 
Rating:
5.0

Customer did not leave a comment.

Tian C. 
Rating:
5.0

Smelled like cigarettes in the cab, which isn't the end of the world but certainly not pleasant. Outside of that though everything was great. Easy pickup and dropoff, it drove well, gentleman at the desk was great.

Brian S. 
Rating:
3.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

The woman who helped me was wonderful.

Laura F. 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

Easy rental.

Geoff L. 
Rating:
3.0

I had issues with my rental.

David B. 
Rating:
5.0

Customer did not leave a comment.

Tiffany G. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Great experience! No problems, staff was extremely helpful!

Jim L. 
Rating:
5.0

Customer did not leave a comment.

Luz L. 
Rating:
3.0

Getting my vehicle through the App was actually more cumbersome than just going into the store. I would've been on the road quicker had I just gone inside. Asking about insurance and moving pads and roadside assistance both during the rental sign up and then again when picking up the vehicle is annoying. Choose once and then stick with it.

David A. 
Rating:
4.0

All is well.

Raginah N. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
1.0

The location that we dropped off has either terrible business pracice or very unethical methods of making extra money. We dropped off overnight our U-Haul 12 hrs before our due time of 10:37 am 7/27, it was left at the location at 11pm 7/26, the facility opens at 7 am and they did not process our drop off until 11 am! They either unknowingly forgot to check the drop off box for the keys for 4 hours or knowingly waited until 30 minutes after the due time to charge for an extra day. Just awful practice.

Jeanne P. 
Rating:
4.0

Apparently, this location doesn't provide trolleys and shipping blankets, and according to the manager there that location never has, yet uhauls site never informed me of this fact while filling it out the rental. Probably should have some kind of notification of when a location can't provide certain amenities.

Travis C. 
Rating:
5.0

Extremely customer friendly !!!!!!! KNOWS HER PROFESSION !!!!!!!!

Marvin P. 
Rating:
5.0

Quick and easy. Fantastic service. Easy drop off. Just too expensive!!!

Paloma C. 
Rating:
5.0

Customer did not leave a comment.

gregory K. 
Rating:
5.0

The person who checked me in was polite and helpful. I'll definitely rent from them again when we need a vehicle!

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

Jayson F. 
Rating:
5.0

The brakes on the 15" truck I got were very squeaky especially when it rained, when it rained they moaned that's the only way I can describe it. Other than that everything was fine. Trucks just need a little maintenance, they get allot of miles put on them quickly.

Louise P. 
Rating:
3.0

Customer did not leave a comment.

Stella M. 
Rating:
1.0

I was given an invoice with the estimated amount of $31.80 if the vehicle was driven 15 miles, returned on time, there was no damage, and the fuel tank was full. I complied with the agreement, however had put 21 miles on the vehicle expecting to be charged for the six additional miles at 79 cents a mile ($4.74). I was later told that it would take five days to get my funds reimbursed. I've communicated with the people at the location where I rented the vehicle four or five times. I've tried to talk to a person two times at the corporate level and was unable to. I went online (as requested) using the '/payments' site and no success (it doesn't recognize me'. This only makes me wonder why it is so quick and easy to put in a charge (at the location', and why so long and difficult to get a credit through.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Bernard M. 
Rating:
1.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

No comments it's already perfect.

DOMINIQUE J. 
Rating:
2.0

Upon returning my U-Haul the computer system was down so I was not able to get a final receipt or proof of payment until it was emailed to me 2 days later at which time I found a huge error in the billing and now have to deal with getting an adjustment on my account.

Kristel M. 
Rating:
1.0

Customer did not leave a comment.

Devone D. 
Rating:
5.0

Customer did not leave a comment.

Mohand H. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Customer did not leave a comment.

Sothea C. 
Rating:
3.0

Customer did not leave a comment.

ROBIN C. 
Rating:
5.0

Customer did not leave a comment.

Arianna R. 
Rating:
4.0

The van was clean but the previous driver was a heavy smoker and the vehicle reeked of noxious stale cigarette smoke, so much so that my wife ended up w a headache. As a suggestion, it would be good if possible if there were non-smoking options available to rent. Thanks.

Owen C. 
Rating:
5.0

Customer did not leave a comment.

gilbert S. 
Rating:
4.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Customer did not leave a comment.

Nelson S. 
Rating:
5.0

Customer did not leave a comment.

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
3.0

Customer did not leave a comment.

Rosemary G. 
Rating:
4.0

Customer did not leave a comment.

iman C. 
Rating:
3.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Yes

KAUSHIK P. 
Rating:
2.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Very helpful and accomitading

Edward K. 
Rating:
5.0

I looked online to see if could pickup the van early and it recommended showing up 10 minutes early so it could start paperwork so it would not cut into rental time. I tried to do it online 10 minutes early but would not allow me to do it. I figured I'd have to wait until U-Haul open at 830. I tried again at 831 and I was able to start process which did cut into my rental time. Luckily I was did 5 hour rental because I drove away at 840 and returned it at 1235 into 5th hour.

Lawrence F. 
Rating:
5.0

The lady behind the counter was very nice and got us everything we needed!

Brendan C. 
Rating:
3.0

Office more presentable

HUGO C. 
Rating:
2.0

Gross area and poorly marked

Derek S. 
Rating:
5.0

I think you guys doing great thanks again and especially de person help me very nice nice woman????????????????????????

Machic F. 
Rating:
5.0

Customer did not leave a comment.

Rithy M. 
Rating:
5.0

Very friendly woman waited on me first thing on a very cold morning. She was very bright and cheery despite the cold.

CATHERINE M. 
Rating:
5.0

Customer did not leave a comment.

Pedro N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Ana R. 
Rating:
5.0

Customer did not leave a comment.

james H. 
Rating:
4.0

Customer did not leave a comment.

kevin G. 
Rating:
4.0

Customer did not leave a comment.

Occtavie N. 
No reviews have been submitted for this location.

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