When you are given a price that's what you expect to pay!! You charged me an extra 180 something dollars for a reason I haven't a clue about!! You where quik to pull the money off my card!! But tell me sorry I don't know what to tell you, now you have to wait 3 days for a manager to call you!! Like WTF!! .so pissed.ANGELIA D.
Customer Reviews for Mini Storage Mt Vernon Burlington
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LANA J.
You left your representative in a compromising position by double booking and leaving the rep without a vehicle for the reservation. Representative really went out if his way to help us out after u haul hing him out to dry, not to mention the customer, ME, had to drive 40 minutes the wrong way to get a truckRodney W.
Customer did not leave a comment.JEFFREY ROSS A.
Customer did not leave a comment.Tanya E.
Customer did not leave a comment.SHEILA H.
Give people some free miles... they used to give like 20 free local miles.BRITTANY L.
Corey is just great. Very helpful!MARK A.
Customer did not leave a comment.SEGUNDO A I.
I was 30 minutes late returning it and was charged an extra day without being told if I had known I had been charged for an extra day I would of kept the van for that day instead being taking advantage ofTRACEY C.
This location was great - especially considering my reservation was a last minute setup due to (yet another!) screwup on the part of the reservation website.Lisa N.
Very goodISIDRO G.
Customer did not leave a comment.LEVI MAXWELL ROY D.
I had trouble finding the vehicle # for the automatic checkout. Instructions could say it is on the box part of the truck.Ethan B.
attentive, efficient and clean. I was impressed with the two ladies that were there and they made this an easy experience. Great service.WESLEY ROBERT B.
Danielle the Manager at this location went above and beyond to provide an easy check in and pick up of the Uhaul. She was amazing to deal with and made our experience with UHaul rate it as a 5-star excellent experience.Michael G.
Customer did not leave a comment.John H.
Customer did not leave a comment.John T.
Vehicle was not ready. The uhaul employee did not show up to work until an hour after opening. I had to drive 45 mins from my original location only to wait for over an hour for the guy to show up.DAVID J.
Customer did not leave a comment.toby R.
Exceptional customer service, quick turnaround time, the BEST UHaul experience I've ever had. A+++++++JENNIFER L. J.
Customer did not leave a comment.James M.
Customer did not leave a comment.Jody M.
Lower mileage rates on weekends. Have the gas tank full when truck is picked up so customers don't have to worry about getting gas as soon as they leave your lot.Gregg W.
Very nice, clean, easy to accessPeggy V.
Customer did not leave a comment.Lacie B.
Customer did not leave a comment.Jason T.
The parking area for returning the truck was large and easy to maneuver in.Robert S.
Customer did not leave a comment.Davina F.
Customer did not leave a comment.Derick B.
Customer did not leave a comment.Christopher W.
Super focused on the customer!!Janie R.
Please, Check that the window hand crank KNOB, doesn't pop off while rolling the window Up or Down. It popped off several times. Thank youRoy B.
Customer did not leave a comment.Deanna R.
Website kept freezing upSteve J C.
I think it would help if staff would do a walk around with customers. The van I rented had a huge scrape below the passenger door. I asked staff to take a look as I didn't want to be charged for damage I didn't do. And staff did take a look and noted the damageGary I.
Customer did not leave a comment.matthew M.
When a customer submits a reservation request for a particular piece of equipment to be picked up at a specified time and place, and U-Haul provides a confirmation number for that request, DO NOT change the time and place of pickup to a dealer 40 miles away the day before!!!Deborah I.
The game the rental person played with the gas tank levels was pretty underhanded and sneaky. I drove the truck exactly FIVE MILES on a local pickup/delivery. The rental person said the gas level showed "five-eighths of a tank, so there's plenty of gas - don't worry about it." I didn't, even though the gauge showed slightly below that line when I drove it away. He was too busy to print the receipt when I turned in the truck, and said he'd email it to me. I was fine with that. When I got my receipt, I'd been charged for a GALLON AND A HALF of gas! In FIVE MILES?? That's underhanded and abusive!David S.
The truck cab smelled horrible and the window crank was broken but I was able to move.Sarah H.
Online check-in app wasn't working. Location was closed. Left keys and called location to assist - which they did very well. On side note, tried to use online app. Too many challenges to share. Very frustrating...as was assisted process. Spend more resources on making your online app betterTerry A.
Customer did not leave a comment.Beverly S.
Customer did not leave a comment.John H.
Customer did not leave a comment.David K.
Thank youKi K.
Customer did not leave a comment.Patrick D.
The gentleman helping me was fantastic! He was super helpful with my questions, and thorough with explaining all the details of the rental. When I set up the rental, I got the times mixed up. The customer service guy went above and beyond to help me find another truck. It all worked out. I'd recommend this location based on the quality customer service alone. The windshield needs a good cleaning.Haelyi H.
Customer did not leave a comment.Mark W.
Third time I've rented here from Johnathan. He's the best!Joy S.
The truck was/is in need of maintenance. It was missing and running rough the entire trip. A couple of times was concerned that it wouldn't make the complete trip.Brian M.
Very professional.Steven S.
Customer did not leave a comment.Brian C.
Very quick and easy drop off. Also, woman at the 888 number was super helpful. Texting me the address for the drop off locationMIKE H.
He did a fantastic job helping meMARY M.
great serviceRobert S.
Everything was ready to go and in great shape. The people were very helpful and made the process easier than it appeared to be when you read it online. 2 suggestions 1.less email communication. I was getting some almost everyday and they seemed to have different instruction on pickup location. 2. I was confused about where to pick up the vehicle. Email gave me 2 different locations on eac email.peter H.
Customer did not leave a comment.mel H.
When the corporate computer problems inconvenience a customer, you should communicate that down the line to the drop off location. The customer should not be inconvenienced by corporate headquarters inefficiency.Stan B.
Customer did not leave a comment.patricia B.
Well done.Don L.
Everything was great. Always friendly efficient service here & very clean, well maintained vehicles.Todd S.
Have the truck at the proper location as specified not 50 miles away.Morris S.
Customer did not leave a comment.YURI K.
These guys were great, everything worked perfect and the help was excellent on both pick up and deliveryLenny M.
Excellent customer service at both pick up and drop off. Fast, friendly and easy to understand. Explained things with detail. I will most definitely recommendLisa M.
Fast, knowledgeable and very helpful!LINDSAY P.
John was excellent. He went above and beyond to make the experience great! I will always be a U-Haul customer and will always use his location.JOSEPH L.
Nothing, everything was great. Fast, friendly and professional treatment.Francis G.
Customer did not leave a comment.sarah D.
Customer did not leave a comment.David C.
Customer did not leave a comment.chris V.
Manager was super helpful and professional. I'll be a return customerKevin M.
Thank you for adjusting my pickup day. It meant I could get the job done ahead of schedule.Anne B.
Customer did not leave a comment.Derek G.
Customer did not leave a comment.Daniel B.
Very professional and in formative. Clean uncluttered office and yard. Provide good information and recommendations. Would return there with out hesitation.Gary G.
Customer did not leave a comment.DWIGHT B.
Customer did not leave a comment.KATHY B.
Customer did not leave a comment.Bob N.
Customer did not leave a comment.John B.
John was extremely helpful and accommodating. Explained everything in great detail and provided a truck which performed very well.Thomas N.
I cannot remember the name of the employee who helped me out, so hopefully you have a record of it in the system, because he deserves a lot of credit. He was very thorough and helpful, explained everything perfectly. Could not have had a better experience at U-Haul, and most of it was thanks to his customer service.Chad O.
Dropped key off in boxStephanie R.
Horrible experience with uhaul.JACOB M.
Customer did not leave a comment.Marilyn W.
Very nice van and good companyBUDDY R.
Customer did not leave a comment.Joette L.
Very accomidating, Great welcome and service...Ernest L.
Wonderful customer service.JULIE B.
Customer did not leave a comment.DALE B.
Friendly and efficient serviceROGER S.
Awesome service!MARIE C.
Customer did not leave a comment.Jeremy M.
Both the assistant manager and the man on duty on Sun. 12/3/17 bent over backwards to help my move go smoothly. They were professional and extremely kind and helpful. Excellent customer service from both of them. Thank you.Sharon F.
Customer did not leave a comment.Judy S.
Customer did not leave a comment.Michael L.
Super friendly help! Will definitely return to this location for future needs!!WILLIAM F.
Customer did not leave a comment.Bret M.
Informative, friendly & professional front desk team. The truck was very clean & comfortable. Everything was done with expert service. Thanks!jules F.