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MARSHALRIA R
Customer Reviews for Mini Storage of Magnolia
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person was very nice and the price was good.
STEPHANIE BAfter getting the truck and loading it found out the air conditioning didn’t work. Took the truck back to office he face us another truck maybe it’s not your policy to help but I’m a 69 year old woman and my grand daughter had to unload the truck and load the other our selves. There wasn’t any compassion or concern for us.
margaret hClose orders out when dropped off not several days later.
Brittany MI was charged extra money and told I would receive my deposit back and have not received my deposit. Do not understand why I am being charged extra fees.
JENNIFER MTight spot and no place to park overall good experience and staff knew what they were doing
Jennifer MAll good. Quick.
BRENDA Bhave the equipment already put together and ready to go
Neca SYoung lady who waited on me at the desk had only been working there for 1 month so she didn’t have a clue how to hookup the trailer. No one helped me and I had to get the trailer Jack myself. No one even helped me line up the trailer to my hitch.
BOBBY BEverything was great there too!!!
CLIFTON HVery nice lady
jackie fI rented a 6’x12’ trailer Rep was very friendly, professional, and easy to work with even when I had truck problems and needed to extend my rental by a day and a half. I just called and she didn’t waste any time helping me resolve my timing issue. Over all 10/10 service and will use this location again
Caleb LEverything was easy!
Deena HEverything was excellent for what I needed
Brooklyn SExcellent service, assisted with hook up and friendly
Mary ANothing to improve. The lady I dealt with in the beginning was really helpful and when I brought the truck back I had the opportunity to talk to the owner. Very nice gentleman! Five stars from me!!
Chris CFriendlieness of staff.
Robert MRude Lady prejudice!
Christie FNo one gave us any information on the truck. It raind as we were traveling and the truck leaks. All of our things got wet. I was not happy.
Derrick HGreat customer service.
ashley hVery helpful, great service!
Gregory HGood receptionist Very informative & helpful
THOMAS BThe customer service was great. The young lady was very professional and polite. She answered any questions I had. Thank you
Rosalind HWas very helpful with my concerns and witnessed the faulty problems with the truck and fixed it by giving me some money back on a $533 rental with a dangerous cargo door.
Kristi JBacked up the truck for me, was not to good at that lol. Thanks again.
Dan KUhauls trucks need to be 4 wheel drive
KRISTINA JStop change me more then I pay at rental place
Robert IReturning the the truck was just as easy as starting the application, easy and expedient.
Leslie DCannot comment on the destination location as it was a storage unit property with a property office that showed signage that it was open on a Saturday afternoon but in fact was not. It was just a key drop. No instructions or anything about how to handle the return.
Brad SThe truck still had trash (paper, mail, food, and food containers) and dirt from the previous renter, and did not have a fuel tank of fuel. It would be nice to rent a clean vehicle and have a full truck when you pick it up. The online process was cumbersome and took longer than I expected. Delayed me for approximately 30 mins.
Marc JMake sure the equipment the customer orders is in the truck
Emmanuel DThe sales person was friendly and welcoming. It was a very easy process
Janet RCustomer service did not transfer my appliance dolly. I had to change my reservation to go completely out of my way for pickup. Horrible experience with UHAUL! Not necessarily the pickup or dropoff locations fault. I am throughly upset about my experience and would have rather used a trailer to move my belongings. The truck itself would not stay on the road. The front end was COMPLETELY wore out. I was nervous to even drive it.
ASHLEY DThe person behind the counter was sullen and not wanting to do anything. I loaded up my own trailer while she watched!
Brett JI was told that due to availability of the 10’ truck I ordered I would get a 15’ truck at the same price as the 10’ but I was charged the for the price of a 15’ truck.
Joyce CThe trailer door wouldn’t open all the way and it was very bouncy loaded and empty and it swayed from side to side both loaded and unloaded.
MacKenzie AIt would have been really helpful if the truck could have been delivered to the Fordyce location.
Phoebe CIt was a Sunday and the posted signs and cameras made me feel comfortable leaving a super mover with a close to 20 foot transport attached and not worried if it was safe and secure!
Emmett MParking availability at drop off location
Nicole LMy receite shows $0.00 total charge when I was charged $149 plus deposit rental of $60 and was told she didn't have record of it even though I showed her contract paper and then called number she gave me and told it be mailed to me .. very unprofessional and non caring
Tiffany KWhen I returned the truck, the office was closed for some reason so I didn't get to speak to anybody HOW CONVENIENT!!!
CURTIS DThe uhaul had an unpleasant smell like a skunk and had a a faulty windshield.
Cindy MThe young lady that helped me actually was extra helpful and taught me how hook up and unhook the trailer since it was my first time.
Rita MThe trailer I rented was damaged in the right front corner and leaked water onto the floor. I had 2 boxes get wet.
ken c