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Roy E
Customer Reviews for Mini Storage of Magnolia
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was given a 5X8 trailer. About 2 blocks from the rental location, the trailer that the person at the rental location hooked up to my vehicle unhooked from my vehicle. It was caught by the only one (of two) safety chains that remained hooked up at the time. It did not appear to damage my vehicle, but it was already getting dark and I have a dark colored vehicle. I got the trailer re-attached to my vehicle and returned to the rental location to ask for a switch. As I pulled up, I was met by that person who said that she was about to call me because the trailer that I was given had an issue with the hitch. Really??? I was issued a trailer with known mechanical issues??? Not necessarily a problem with this location (I don't know), but there has to be a way in the rental software to flag a bad trailer and make sure it does not get rented until properly repaired.
TIMOTHY SMaybe explain the check in process
ASHLEY Hthey were there when I needed them! nuff said lol
RANDALL HThey where closed
JOSEPH TThe person was very nice and the price was good.
STEPHANIE BAfter getting the truck and loading it found out the air conditioning didn’t work. Took the truck back to office he face us another truck maybe it’s not your policy to help but I’m a 69 year old woman and my grand daughter had to unload the truck and load the other our selves. There wasn’t any compassion or concern for us.
margaret hClose orders out when dropped off not several days later.
Brittany MI was charged extra money and told I would receive my deposit back and have not received my deposit. Do not understand why I am being charged extra fees.
JENNIFER MTight spot and no place to park overall good experience and staff knew what they were doing
Jennifer MAll good. Quick.
BRENDA Bhave the equipment already put together and ready to go
Neca SYoung lady who waited on me at the desk had only been working there for 1 month so she didn’t have a clue how to hookup the trailer. No one helped me and I had to get the trailer Jack myself. No one even helped me line up the trailer to my hitch.
BOBBY BEverything was great there too!!!
CLIFTON HVery nice lady
jackie fI rented a 6’x12’ trailer Rep was very friendly, professional, and easy to work with even when I had truck problems and needed to extend my rental by a day and a half. I just called and she didn’t waste any time helping me resolve my timing issue. Over all 10/10 service and will use this location again
Caleb LEverything was easy!
Deena HEverything was excellent for what I needed
Brooklyn SExcellent service, assisted with hook up and friendly
Mary ANothing to improve. The lady I dealt with in the beginning was really helpful and when I brought the truck back I had the opportunity to talk to the owner. Very nice gentleman! Five stars from me!!
Chris CFriendlieness of staff.
Robert MRude Lady prejudice!
Christie FNo one gave us any information on the truck. It raind as we were traveling and the truck leaks. All of our things got wet. I was not happy.
Derrick HGreat customer service.
ashley hVery helpful, great service!
Gregory HGood receptionist Very informative & helpful
THOMAS BThe customer service was great. The young lady was very professional and polite. She answered any questions I had. Thank you
Rosalind HWas very helpful with my concerns and witnessed the faulty problems with the truck and fixed it by giving me some money back on a $533 rental with a dangerous cargo door.
Kristi JBacked up the truck for me, was not to good at that lol. Thanks again.
Dan KUhauls trucks need to be 4 wheel drive
KRISTINA JStop change me more then I pay at rental place
Robert IReturning the the truck was just as easy as starting the application, easy and expedient.
Leslie DCannot comment on the destination location as it was a storage unit property with a property office that showed signage that it was open on a Saturday afternoon but in fact was not. It was just a key drop. No instructions or anything about how to handle the return.
Brad SThe truck still had trash (paper, mail, food, and food containers) and dirt from the previous renter, and did not have a fuel tank of fuel. It would be nice to rent a clean vehicle and have a full truck when you pick it up. The online process was cumbersome and took longer than I expected. Delayed me for approximately 30 mins.
Marc JMake sure the equipment the customer orders is in the truck
Emmanuel DThe sales person was friendly and welcoming. It was a very easy process
Janet RCustomer service did not transfer my appliance dolly. I had to change my reservation to go completely out of my way for pickup. Horrible experience with UHAUL! Not necessarily the pickup or dropoff locations fault. I am throughly upset about my experience and would have rather used a trailer to move my belongings. The truck itself would not stay on the road. The front end was COMPLETELY wore out. I was nervous to even drive it.
ASHLEY DThe person behind the counter was sullen and not wanting to do anything. I loaded up my own trailer while she watched!
Brett JI was told that due to availability of the 10’ truck I ordered I would get a 15’ truck at the same price as the 10’ but I was charged the for the price of a 15’ truck.
Joyce C