Customer Reviews for Minit Mart Market

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Minit Mart Market

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Randy F. on

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Very helpful and we got in and out super quick.

Jeff R. on

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It was not enjoyable. Drop off location was difficult to find where to park vehicle. I had to go back to grab the dolly and hand deliver it. I had to wait, while the cashier constantly cashed out other customers. They did t seem to know what was going on. Having to photograph the: Odometer Vehicle location Cleanliness Etc With my own device seems offensive That uhaul is passing off business obligations and work onto the customer.

Jordan K. on

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U-Haul that I reserved online was given to someone else. Took awhile to get another truck.

Patricia A. on

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Customer did not leave a comment.

Nader A. on

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Max C. on

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Russell F. on

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They did not have the size truck reserved at the pick up time planned and had to put in a smaller truck than I needed. They took way to long at pickup (30+ minutes) and at return (20+ minutes) to process me, even though I had done everything ahead of time online. The cab of the truck was not clean.

Janet M. on

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The shop employees where we picked up the truck were excellent, kind and knowledgeable.

murray W. on

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I was late picking up the truck, but they held, got the job done and returned it within 4 hours.

Ricardo O. on

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The guy at the front desk wanted to charge me for equipment that I didn’t ask for, also wanted to charge me for scratches on the van that I didn’t do and finally he overcharged me for gas, when i returned with the right amount. I am still waiting for my refund.

Ashley A. on

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See customer complaint made by uhaul associate for me.

Dung B. on

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Pricy

Kimberley J. on

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Great rental experience. Renting the truck with the app made things easy. Loved the convenience /liquor store. Friendly & so helpful. I’ll definitely be back.

Casey C. on

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Nothing, not the best neighborhood but the owner was nice, the facility was clean and organized and they did a great job.

Harald H. on

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The attendant did not have proficiency in her duties. Waited 35 minutes to rent the vehicle while she figured out the system. When returning the vehicle, I waited for her to deal with another customer in the same fashion only this time it took 40 minutes to return the vehicle. One of the poorest experiences I've ever had at Uhaul.

Jamie K. on

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Jeffrey S. on

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Paul Y. on

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They were nice, but they did not know ANYTHING about uhaul, when I arrived they were FaceTiming someone else asking if this button was the right one to press, and proceeded to help the same customer for 30 minutes... after that there was a large line of uhaul customers looking for uhauls that they reserved and were not available. I just wanted to drop it off, they made me wait for around an hour... as they tried to figure out what to do. In the end all they did was make me take a picture of my mileage and gas and took my keys... what a terrible experience I would not do again.

Ricardo G. on

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The only reason I put two stars and a below average rating for location is because the location, if you're not familiar with the area, can be a little confusing, and the place where you actually rent the uhaul is in the liquor store on the corner. The parking lot is small to navigate but otherwise ok. A little odd, but, besides the location, service was great, the vehicle was great and I definitely recommend renting from here to anybody. Thank you very much UHAUL, you made my move hassle free!

Luz O. on

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Customer did not leave a comment.

Joshua F. on

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David S. on

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Jerrilyn H. on

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The woman that helped me was knowledgeable and made everything quick and easy.

Timothy M. on

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Understaffed location - Basically, you get some keys thrown to you and go figure it out... No walk around for any truck damage or verifying the gas gauge... Speaking of gas... the contract indicated that the tank was half full, but reality was 3 to 5 gallons under that mark!

Chanthalom S. on

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Back of the uhaul was still full of trash. The front seat smelt like cigarettes and there were even leftover ashes in the driver's side compartment. Vehicle has clearly not been maintained (or even checked up on) in some time.

joseph F. on

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Very friendly and helpful staff.

jonathan L. on

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I made a reservation over the phone after the online reservations kept overcharging me. Upon pick up I then tried to do the "express check in" on my phone. I have never before experienced a more convoluted, confusing process. I finally had to give up, talk to a person and completely rent another vehicle all together. The guy who runs the liquor store (which is where the truck is rented from (also extremely confusing) was nice enough to cancel my original reservation. The pick up was also in a bad neighborhood and someone (likely purposely) damaged my car. A very bad experience.

Candis C. on

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Customer did not leave a comment.

Alexander L. on

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The parking options for the area weren't ideal. I was afraid I may damage the vehicle trying to park.

Michael L. on

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Great customer service professional people very friendly neighborhood shop

sam I. on

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Customer did not leave a comment.

Marija ivan H. on

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Customer did not leave a comment.