Have rented from the Minit Mart a couple of times. Always a smooth transaction, easy pick up and drop off. Will use them from now on.Phillip W.
Customer Reviews for Minit Mart Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very positive experience. Definitely will use this location in the future. And will surely recommend the location. Thank youJacqueline G.
I drove 20 miles and paid 18 dollars to fill the gas tank.I paid 4.17 per Gallon... not sure how I used over 4 Gallons of gasoline in 20 miles. I mean 5 miles per gallon is kind of unheard of. Overall service was good, the customer service was good, just a bit expensive for me. Thank you.ROBERTO L.
Maria was very sweet! She got us in and out in no time. They didn't try and sneak in extra fees. They were very black and white. When we returned the vehicle they just asked for mileage and a picture of the gas tank and that was it! Was nervous about dealing with a shady Uhaul renter but they were awesome and would 100% go back!REID N.
Customer did not leave a comment.SUSAN C.
Customer did not leave a comment.BRUCE J.
Customer did not leave a comment.Jennifer B.
The UHaul experience I had was truly terrible.Â I booked the UHaul Tuesday, five days before I needed it, to be picked up at the PB location. I was moving and had something to pick up at 5pm. When I got there the cargo van UHaul I had booked wasn't there. The only ones available were larger ones that wouldn't fit in my parking port. I waited an hour while the attendant called UHaul customer service. The woman on the line was incredibly rude, told me she wasn't here to help me, was in a different department and hung up on me. The gas station attendantÂ can verify this.Â After a considerable amount of time, the only option given to me was to uber - again- as I had ubered to the PB location to pick it up - to the Linda Vista location which is miles away. Once I ubered there I picked it up but had missed my 5pm pick up, so lost out on that completely, which was one of the reasons I had booked the UHaul in the first place. I was also told that to drop off the UHaul at the PB location would cost me extra, so I had to go out of my way, add miles - which put me over 100 miles- and took tile out of my contract to drop it back, and get another uber all the way home.Â When I went to pay the balance there was a $50 charge ADDED to the bill. The attendant at Linda Vista had to override this charge, as I had been told it was to be deducted as the van I ordered wasn't available. I had such a terrible experience I would absolutely not recommend UHaul to anyone.ÂStephanie M.
Customer did not leave a comment.ANA C.
Customer did not leave a comment.Stephen H.
Customer did not leave a comment.Marco P.
I always rent from this locationTAMMYTHA Z.
Customer did not leave a comment.George D.
Customer did not leave a comment.naeema H.
Customer did not leave a comment.Megan B.
Computer system was slow, took the check out process longer than normal. Check in was good.John Z.
Customer did not leave a comment.THOMAS B.
Customer did not leave a comment.STEVEN M.
Service was slow and inefficient. Clerk stated helping me, than switched to other customers and started ARRANGING ITEMS ON SHELF before finishing my checkout.John K.
Location was good and very convenient. Staff was pleasant and knowledgeable. Actual rental time of use was not accurate at pickup due to issue with Uhaul site. Was unable to upload photos at beginning of rental or return. Again, staff was quick to assist making the overall experience quick and easy. Will contact location directly for future rental.ARI D.
Customer did not leave a comment.Dennis G.
Customer did not leave a comment.Madelyn B.
No issues at this location. Quick and easy.SCOTT C.
Very nice. Helped out although my other reservation did not want to accept my truck because it was too big. Why would you give me the option to reserve it if you're not going to let me turn it in? Although this place was very helpful and kind.Martin J.
The truck was parked in an area that was very hard to back out of, the worker was not able to really answer any questions I had, and the right passenger side mirror was broken making it even more difficult to back the uhual out of the difficult parking spot.Joel R.
Customer did not leave a comment.Harold H.
Owner was very friendly and nice.Gregory N.
Customer did not leave a comment.DEBRA V.
Customer did not leave a comment.STEVEN M.
Customer support said I had to upgrade to 15 foot truck because 10ft truck was unavailable. Stated I would not be paying the price for the upgrade. I was charged for it.Marie H.
I normally do t do this but I'm gonna take my time and tell you guys about my scary experience. The truck I picked up was full of junk.. I checked all parts of the truck but I didn't open the back and check the back when I picked it up, cause I never had any problems with uhual , it was always easy and fast and no problem at all.. BUT NOT THIS TIME.. I called them as soon as I found out the truck was full of tree bushes, and one guy said he acknowledged the problem I had. And When I went to drop of the truck, there was another guy says this is my problem I can't return it until the truck is clear.. And making phone calls and things like that.. I was really scared... it was a sketchy little market run by couple rude guys! Anywho.. make sure to check ALL parts of the truck when you pick it up guys! Cause apparently Sketchy people are using uhaul to make their business nowadays!Esma Q.
I have charged more than I used the Van!!!Abdulaziz A.
The truck was dirty inside and out. The truck should be fully wiped down between people. The inside cab looked like it had never been wiped down. The back had a lot of black debris. Especially with the COVID situation,I would think that you would want to make sure things were extra clean. Disappointed in the cleanliness.Chris N.
Easier drop box and earlier review for customer of exactly what steps are included in online checkinKim W.
Customer did not leave a comment.Narayan T.
Everything goodJon D.
Customer did not leave a comment.franklin T.
Friendly, Courteous clerkAnthony S.
It is a little hard to find the first time there. The girl who worked the counter was very friendly.Ginger L.
Customer service a big A+, the truck was ready and very clean.Jose C.
Took a long time getting truck Because of customers Buying things at liquid store.Colin M.
Well it took over an hour to get a truck. The clerk was so busy and the link he sent me to photo copy my CDL would not go through. Then a 2nd clerk appeared thank God, she seemed to be more familiar with the process, then I got my receipt and my vehicle, hallelujah so I thought. The truck had been vandalized, their was no liesence plate. And upon further investigating the cab had graffiti all on the dash. They gave me another truck and finally if was off to move. The txt to evaluate the truck expired before I had a chance to use it. I called Uhaul and asked for another link. That failed to go through as well. Over all I made this nightmare a pleasant dream. Kudos to the female who swooped in and saved me from throwing in the who dealBonnie D.
Truck was muddy in the cabin and outside. Staff did not accompany me before pick up and after drop off. Convenient location but I had some expectation about friendliness of the staff, also could be more helpful I have been charged dolly and blankets which were sealed and not used. Good thing I looked closely at the bill before I left. Still waiting on that refund of $5 each. Not super professional.Jacques M.
Great service!Sarah L.
The location was fine. It's located inside the Mini Mart in Linda Vista. The associates were also only okay. They didn't really help me bring the dolly and the blankets to the truck and just told me to go to the back and get the truck. They also did not inspect the truck with me. However, they were nice and the pick-up process was pretty quick. I'd say if you're a woman, go with a guy.Isabel P.
Customer did not leave a comment.Cejamil C.
Truck had a mechanical issue but the representative handled everything very well.Brian R.
Great customer serviceMUSAB A.
You allowed Someone to use my identity.. fraud!!danielle B.
Very helpful and we got in and out super quick.Randy F.
It was not enjoyable. Drop off location was difficult to find where to park vehicle. I had to go back to grab the dolly and hand deliver it. I had to wait, while the cashier constantly cashed out other customers. They did t seem to know what was going on. Having to photograph the: Odometer Vehicle location Cleanliness Etc With my own device seems offensive That uhaul is passing off business obligations and work onto the customer.Jeff R.
U-Haul that I reserved online was given to someone else. Took awhile to get another truck.Jordan K.
Customer did not leave a comment.Patricia A.
Customer did not leave a comment.Nader A.
Customer did not leave a comment.Max C.
They did not have the size truck reserved at the pick up time planned and had to put in a smaller truck than I needed. They took way to long at pickup (30+ minutes) and at return (20+ minutes) to process me, even though I had done everything ahead of time online. The cab of the truck was not clean.Russell F.
The shop employees where we picked up the truck were excellent, kind and knowledgeable.Janet M.
I was late picking up the truck, but they held, got the job done and returned it within 4 hours.murray W.
The guy at the front desk wanted to charge me for equipment that I didn't ask for, also wanted to charge me for scratches on the van that I didn't do and finally he overcharged me for gas, when i returned with the right amount. I am still waiting for my refund.Ricardo O.
See customer complaint made by uhaul associate for me.Ashley A.
Great rental experience. Renting the truck with the app made things easy. Loved the convenience /liquor store. Friendly & so helpful. I'll definitely be back.Kimberley J.
Nothing, not the best neighborhood but the owner was nice, the facility was clean and organized and they did a great job.Casey C.
The attendant did not have proficiency in her duties. Waited 35 minutes to rent the vehicle while she figured out the system. When returning the vehicle, I waited for her to deal with another customer in the same fashion only this time it took 40 minutes to return the vehicle. One of the poorest experiences I've ever had at Uhaul.Harald H.
Customer did not leave a comment.Jamie K.
Customer did not leave a comment.Jeffrey S.
They were nice, but they did not know ANYTHING about uhaul, when I arrived they were FaceTiming someone else asking if this button was the right one to press, and proceeded to help the same customer for 30 minutes... after that there was a large line of uhaul customers looking for uhauls that they reserved and were not available. I just wanted to drop it off, they made me wait for around an hour... as they tried to figure out what to do. In the end all they did was make me take a picture of my mileage and gas and took my keys... what a terrible experience I would not do again.Paul Y.
The only reason I put two stars and a below average rating for location is because the location, if you're not familiar with the area, can be a little confusing, and the place where you actually rent the uhaul is in the liquor store on the corner. The parking lot is small to navigate but otherwise ok. A little odd, but, besides the location, service was great, the vehicle was great and I definitely recommend renting from here to anybody. Thank you very much UHAUL, you made my move hassle free!Ricardo G.
Customer did not leave a comment.Luz O.
Customer did not leave a comment.Joshua F.
Customer did not leave a comment.David S.
The woman that helped me was knowledgeable and made everything quick and easy.Jerrilyn H.
Understaffed location - Basically, you get some keys thrown to you and go figure it out... No walk around for any truck damage or verifying the gas gauge... Speaking of gas... the contract indicated that the tank was half full, but reality was 3 to 5 gallons under that mark!Timothy M.
Back of the uhaul was still full of trash. The front seat smelt like cigarettes and there were even leftover ashes in the driver's side compartment. Vehicle has clearly not been maintained (or even checked up on) in some time.Chanthalom S.
Very friendly and helpful staff.joseph F.
I made a reservation over the phone after the online reservations kept overcharging me. Upon pick up I then tried to do the "express check in" on my phone. I have never before experienced a more convoluted, confusing process. I finally had to give up, talk to a person and completely rent another vehicle all together. The guy who runs the liquor store (which is where the truck is rented from (also extremely confusing) was nice enough to cancel my original reservation. The pick up was also in a bad neighborhood and someone (likely purposely) damaged my car. A very bad experience.jonathan L.
Customer did not leave a comment.Candis C.
The parking options for the area weren't ideal. I was afraid I may damage the vehicle trying to park.Alexander L.
Great customer service professional people very friendly neighborhood shopMichael L.
Customer did not leave a comment.sam I.
Customer did not leave a comment.Marija ivan H.
I received excellent service at this locationAaron D.
The proprieter of the establishment does a good job and inspires confidence. One of the better uhaul sites I've used.Justin H.
Customer did not leave a comment.Choyong K.
homeless people yelling at me right outside the drop-off location, i was honestly a little scared for my safetyNicholas A.
Customer did not leave a comment.Paul C.
Signs communicating office locationDmitry S.
The person I returned the truck too was very efficient getting me checked in.John R.
Thank you so much :-)Homam K.
Customer did not leave a comment.andrew L.
Customer did not leave a comment.John R.
Customer did not leave a comment.grace C.
Customer did not leave a comment.Jeffrey P.
This location was friendly and professional. Will use them againStephen J.
My reservation was changed to this location at the last minute. It's very difficult to find. It would be helpful to advise customers that the desk is inside the Liquor Store/Market.alllision K.
It was easy to rent and return but the van smelled like smoke.Katy G.
Customer did not leave a comment.Gina T.
Customer did not leave a comment.Richard B.
First time using uhaul and I expected to be treated excellence as a first timer. But, my experienced was not what I expected. The van that I rented has damages , scratches and uncleaned interior. The person that I talked to wasn't really familiar to its equipment if its ready to be used. Also, didn't bother to get out and check the vehicle. Hopefully, it wouldn't happen to anyone else and to do a follow up more to this place.arvin C.
Truck was dirty and not in good condition. it has damage on the sides and rear and there was no one to check or confirm. I was worried I would be charged for its poor condition. The price was also much higher as I was suppose to get the truck from a location much closer to my home and where I was moving but they sent me out of the way and into another part of town. More miles were charged b/c of this.CAMERON F.